1 of 1 Continuous Improvement Jobs in Wallsend

primarily at first line (Tier 1, with some Tier 2), you support the configuration, installation, and general troubleshooting of the endpoint ecosystem, contribute to continuous improvement projects, and ensure complex issues are accurately documented and escalated when necessary. Key Responsibilities Key Accountabilities and Decision Ownership: • IT Service … Knowledge Management: Document technical troubleshooting steps and processes to enrich our Knowledge Base, ensuring higher first contact resolution and empowering colleague self-service. • IT Continuous Improvement: Actively identify and promote opportunities for process optimization, automation, and self-service. • IT Project & Operational Readiness: Assist with User Acceptance Testing ...