Service Delivery Manager
- Hiring Organisation
- Neoci Ltd
- Location
- Birmingham, West Midlands, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £35,000 - £45,000 per annum
offering service improvement and the identification of revenue opportunities within the Customer base. An internally and externally facing role accountable for the effective management of assigned customers, whose primary focus is to build customer advocacy whilst ensuring that we deliver to contractual commitments. Management of customer expectations throughout … engagements with customers and working closely with internal stakeholders to deliver a positive customer experience. What you will be doing Ownership of customers contract and obligations, identifying any gaps and risks within service and mitigating where require Manage regular and structured Service Review meetings with customers ensuring the appropriate ...