Support Escalation Manager
- Hiring Organisation
- Smoothwall (part of the Qoria family)
- Location
- Leeds, England, United Kingdom
critical link between our customers, support teams, and engineering squads. You will be instrumental in triaging, troubleshooting, and managing the resolution of our most complex and critical customer issues. What’s the opportunity? Your role is to drive swift, high-quality resolutions to customer escalations, ensuring a positive outcome … while feeding back insights for continuous improvement. You will work with a team of motivated and curious engineers who are passionate about solving problems that truly matter. Your Impact: What You'll Be Doing Troubleshoot and Resolve Customer Issues: Take ownership of escalations, applying deep product ...