4 of 4 Customer Engagement Jobs in Birmingham

client-facing role where you'll shape large-scale solutions, drive analytics-led improvements, and act as a trusted advisor to customers. You'll collaborate with passionate colleagues, lead customer engagements, and influence how digital workplace strategies are delivered - all while growing your own skills in a fast-moving and innovative field. What you'll do Design, implement, and … configure modern management solutions at enterprise scale Use end-user analytics to monitor performance and drive improvements in customer estates (DEX scores, sentiment, and user cases) Lead conversations with stakeholders, ensuring the user experience remains at the heart of every solution Contribute to governance, service reporting, customer reviews, and the resolution of escalations Recommend and deliver automations, remote … image creation processes (task sequences) Experience working with XLAs and measuring end-user sentiment and performance Strong scripting skills (e.g., PowerShell) for automation and customisation Excellent communication, presentation, and customer engagement skills Ability to work independently, manage multiple tasks, and solve problems effectively Strong stakeholder management and project delivery skills Desired skills Knowledge of Microsoft Defender XDR suite More ❯

promotion timeline 12-24 months): First-year BDM OTE: £50-60k Experienced BDM average: £80-100k Top BDM performers: £120k+ Career Path: BDE months) → BDM BDE months) → Customer Engagement BDE months) → BDE Team Lead Note: Progression depends on both performance and time in role. You'll need to consistently achieve targets and demonstrate readiness before advancing. … foundation, not a short-term gig Stay hungry – Money, progression, and proving yourself motivates you Background doesn't matter. We've hired successful BDEs from retail, hospitality, call centres, customer service, sports coaching, and fresh graduates. What matters is your mindset. charisma and enthusiasm. What Focus Group Offers You Proper training, not sink-or-swim: Structured onboarding program covering More ❯

with our existing customers. You will ensure their satisfaction, retention, and drive upsell and cross-sell opportunities. You will also handle paperwork, contracts, and other commercial aspects of the customer engagement. WHAT YOU WILL BE RESPONSIBLE FOR: Renewal and Retention: Proactively engage with customers to understand their evolving needs and challenges, ensuring high customer satisfaction and retention levels. … Collaborate with the Customer Success Manager (CSM) to address any customer concerns and foster a positive customer experience. Upsell and Cross-sell: Identify opportunities for upselling and cross-selling our products and services to existing customers, thereby increasing their lifetime value. Leverage cross functional teams to support complex sales cycles Create tailored proposals and pitches for expansion More ❯

+ bonus) We are looking to recruit a Product Owner for a leading software company who specialise in EPoS, payment, and cashless solutions. This is a hands-on, customer-focused role that sits at the intersection of business, technology, and delivery. You'll work closely with development teams, sales colleagues, and customers to ensure software solutions meet user needs … and commercial objectives. This is a remote role with UK travel as and when required for team meetings and customer workshops (likely once or twice a month). Atlassian Jira experience is highly desirable because the team uses it extensively to manage development requests, track requirements, and organise workflows, so the ability to maintain and structure tasks effectively will … Run workshops, interviews, and product walkthroughs to capture business needs. Translate requirements into development requests and documentation (often via Jira ). Support software releases through testing, documentation, training, and customer engagement. Assist sales teams with product demonstrations and collateral. Contribute to process improvements and knowledge sharing across the business. Skills & Experience: 1+ year experience in a business analysis, product More ❯