Customer Engagement Jobs in Birmingham

17 of 17 Customer Engagement Jobs in Birmingham

Dynamics 365CE Developer

Birmingham, England, United Kingdom
Hybrid / WFH Options
Conspicuous
and forward-thinking environment where culture and team ethos are not just buzzwords—they’re a priority. The Opportunity: You'll play a key role in multiple Dynamics 365 Customer Engagement (CE) projects across diverse industries. Working closely with cross-functional teams, you'll help shape technical solutions, influence architecture decisions, and lead development efforts from concept to … and championing best practices in development and integration. Taking ownership of system architecture and ensuring alignment with client goals. What We're Looking For: Strong experience with Dynamics 365 Customer Engagement and Power Platform. Proficiency in C#, JavaScript, and D365 SDK. Track record of delivering solutions in a Microsoft Partner or consultancy setting. Excellent communication and leadership skills More ❯
Posted:

IP Migrations Delivery Project Manager

Birmingham, Staffordshire, United Kingdom
BT Group
our business customers to new services, ensuring that relevant timescales are followed with minimal disruption and retaining customers during the process. This migration is the largest, and most important customer-focused change in our market, for us and our customers in the last 15 years. This requires an expanded migration programme to plan and execute sufficient migration activity across … all our customer segments to achieve the optimum commercial and customer outcomes, on time. What you'll be doing Accountable for leading the delivery of project(s), programme or portfolio that are large, complex and represent significant benefit/risk to our customer, which will be highly visible and recognisable. Responsible for ensuring that all business customers … who have non-IP products and services are migrated before the closure date of the network stop serve date. Responsible for managing migration projects end to end, from customer engagement through to cease off the network. Production of project plans, co-ordinating the work of sales engagement teams, propositions, commercial, product management, legal, regulatory, public affairs, capability More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Product Manager CRM West Midlands

Birmingham, West Midlands, United Kingdom
MYO Talent
Product Manager CRM/Customer Relationship Management/Product Management/Customer/Marketing/Sales/Data/AI/Based in West Midlands/£60,000 75,000 + bonus. One of our leading clients is looking to recruit a Product Manager with expertise in CRM. Permanent role Location West Midlands/Birmingham/Solihull … days per week in the office Salary £60,000 75,000 + bonus You will collaborate closely with marketing, sales, customer success, engineering, and data teams to build and optimise customer journeys across multiple channels and building platforms. Responsibilities: Define and execute the CRM product roadmap aligned with business goals and customer needs. Own end-to-end … and analytics to define KPIs, measure campaign and product impact, and continuously optimise the CRM strategy. Identify opportunities to integrate CRM with other systems (e.g., CDPs, marketing automation tools, customer service platforms). Gather requirements from stakeholders, write user stories, and prioritise work in the product backlog. Stay up to date on CRM best practices, tools, and technologies to More ❯
Employment Type: Permanent
Salary: £75,000
Posted:

Dynamics 365 Developer

Birmingham, West Midlands, United Kingdom
Hybrid / WFH Options
Reed Technology
Are you a seasoned Dynamics 365 Developer ready to take the lead on impactful projects? Join a dynamic, product-focused organisation where your expertise will shape the future of customer engagement and service delivery. My Global leading client are looking for someone who thrives in a collaborative, agile environment and is passionate about building smart, scalable solutions across … Customer Service , Marketing , and Sales modules using the Power Platform and Dynamics 365 . What you'll be doing Lead the design and development of custom solutions in Dynamics 365 and Power Platform, ensuring alignment with business goals and best practices. Integrate Dynamics 365 with other systems to streamline data flow and automate processes. Customise and configure applications to More ❯
Employment Type: Permanent, Work From Home
Posted:

Dynamics 365 CE Solutions Architect

Birmingham, West Midlands, West Midlands (County), United Kingdom
Hybrid / WFH Options
Nigel Frank International
D365 CE Solutions Architect - Remote - UK-Wide We are seeking an experienced Dynamics 365 Customer Engagement (CE) Solutions Architect to lead the design and implementation of enterprise-grade CRM solutions. This is a fully remote position open to candidates based anywhere in the UK. The ideal candidate will have a deep understanding of D365 CE modules, Power Platform … strategies with other systems using Azure services, APIs, and Microsoft Dataverse. Skills and Qualifications Proven experience architecting and delivering D365 CE/CRM solutions across multiple modules (e.g., Sales, Customer Service, Field Service). Strong knowledge of Power Platform, including Power Apps, Power Automate, and Power BI. Experience with Azure integration services, custom connectors, and API-based architectures. Microsoft More ❯
Employment Type: Permanent
Salary: £80000 - £85000/annum Additional Benefits
Posted:

Senior Vice President, Data & Analytics

Birmingham, Staffordshire, United Kingdom
ITAC Solutions
how data fuels decisions across every corner of their retail operation. As the Senior Vice President of Data & Analytics , you will architect a modern data ecosystem that empowers smarter customer engagement, sharper inventory moves, and accelerated business growth. This is a rare opportunity to lead enterprise-level change at scale-connecting data, people, and platforms to deliver measurable … a best-in-class data environment High-impact, highly visible role reporting directly to the CIO Collaborative and forward-thinking IT leadership team Culture that values innovation, ownership, and customer-first thinking Compensation: $180-195K What You'll Be Doing Designing and executing a company-wide data strategy aligned with growth and modernization goals Leading the consolidation and More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

CRM Executive

Birmingham, West Midlands, United Kingdom
Castle Fine Art
We have a new opportunity for a passionate and self-motivated CRM Executive to take the lead in shaping and executing our client communications strategy across the entire customer journey, from lead nurturing to long-term retention. In this pivotal role, you'll drive the success of our E-Commerce and gallery objectives by delivering intelligent, personalised, and high … Mailbox, you'll be reporting to the Head of Digital Marketing, managing the roll-out of automated workflows, championing best practices, and exploring new CRM functionalities to ensure every customer touchpoint reflects the highest standards of communication. With a strong grasp of GDPR and the CAN-SPAM Act, you'll be a guardian of compliance and data integrity, playing … a crucial role in building trust and driving engagement in a dynamic, creative environment. This is a fantastic opportunity to make a tangible impact, shape strategy, and push the boundaries of CRM excellence. What the Luxury Content Assistant Role Includes: • Developing and continuously optimising communication strategies by delivering valuable, personalised content, driven by user behaviour and activity data, to More ❯
Employment Type: Permanent
Salary: £30,000
Posted:

Senior CRM Consultant

Birmingham, England, United Kingdom
DCS Technology
in relation to effective pre sales activity’s, working closely with the marketing and sales team to support them in the delivery of their objectives. You will ensure that customer satisfaction is maximised by regularly attending prospect and client meetings, providing product demonstrations, prospect engagement, training and liaising closely with the development and sales teams to ensure an … effective and smooth customer journey. You will hold line management responsibility and will liaise with HR to ensure that relevant coaching and development plans are put in place for each member of the team. You will act as an effective point of escalation for the CRM team along with ensuring the quality of CRM project delivery, in line with … client objectives. As CRM consultant, you will provide feedback and suggestions in order to assist with improving Company best practice and customer experience along with providing input in the Company’s strategic development plans. Key Tasks Effectively support the sales team in completing pre-sales activities Liaise with HR to effectively line manage CRM product specialists, completing coaching, setting More ❯
Posted:

Technical Account Manager

Birmingham, Staffordshire, United Kingdom
Digital Waffle
We're looking for an experienced and customer-focused Technical Account Manager to join our growing team. In this role, you'll be the bridge between our customers and technical teams - ensuring we understand their requirements and deliver solutions that exceed expectations. Working with Azure Troubleshooting issues Lead projects Translating technical to non-technical stakeholders What You'll Do … successful delivery and ongoing support Proactively identify opportunities to add value and strengthen long-term partnerships What We're Looking For Previous experience in a technical account management, technical customer success, or similar role Strong technical understanding (SaaS/software or infrastructure experience desirable) Excellent communication skills, with the ability to explain complex technical concepts in simple terms A … proactive, consultative approach to customer engagement What's on Offer Hybrid role Opportunity to work with innovative solutions and a supportive, collaborative team Clear progression opportunities as the company grows If you're a technically-minded professional who loves building relationships and helping customers get the most from their technology, we'd love to hear from you! Apply More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Commercial Operations Manager

Birmingham, West Midlands, United Kingdom
PLUM PERSONNEL
drive business efficiency, and enhance commercial outcomes across our European footprint. The Opportunity: This is a key leadership role, responsible for enhancing commercial efficiency by streamlining internal operations, refining customer service functions, and driving the use of tools such as Salesforce and Talkdesk. You'll work closely with various departments to implement commercial initiatives that elevate service standards and … and support operations through automation and industry best practices. Build and manage forecasting models, pipeline tools, and performance tracking systems. Roll out strategies aimed at revenue optimization and superior customer engagement. Partner with regional teams to align local strategies across multiple European markets. Lead the enhancement of Salesforce and Talkdesk platforms, including functionality upgrades and user enablement. Design robust … or a closely related field. A strong background in sales or commercial operations, ideally across Europe. Hands-on expertise with Salesforce, including workflow design and reporting. Solid understanding of customer support operations and automation platforms. Advanced analytical thinking with strong project and stakeholder management abilities. Proficiency with tools such as Salesforce, Talkdesk, Power BI, SAP, or similar systems. Desirable More ❯
Employment Type: Permanent
Salary: £50,000
Posted:

Commercial Operations Manager

City, Birmingham, United Kingdom
Hybrid / WFH Options
Plum Personnel
drive business efficiency, and enhance commercial outcomes across the European clientbase. The Opportunity: This is a key leadership role, responsible for enhancing commercial efficiency by streamlining internal operations, refining customer service functions, and driving and maximising the use of tools such as Salesforce and Talkdesk. You'll work closely with various departments to implement commercial initiatives that elevate service … and support operations through automation and industry best practices. Build and manage forecasting models, pipeline tools, and performance tracking systems. Roll out strategies aimed at revenue optimisation and superior customer engagement. Partner with regional teams to align local strategies across multiple European markets. Lead the enhancement of Salesforce and Talkdesk platforms, including functionality upgrades and user enablement. Design robust … or a closely related field. A strong background in sales or commercial operations, ideally across Europe. Hands-on expertise with Salesforce, including workflow design and reporting. Solid understanding of customer support operations and automation platforms. Advanced analytical thinking with strong project and stakeholder management abilities. Proficiency with tools such as Salesforce, Talkdesk, Power BI, SAP, or similar systems. Desirable More ❯
Employment Type: Permanent
Salary: GBP 47,000 - 54,000 Annual
Posted:

SASE Technical Architect

Birmingham, Staffordshire, United Kingdom
Computacenter AG & Co. oHG
playing a strategic role in advisory, design, and technical delivery. What you'll do Provide expert guidance across SASE/SSE, PAM, detection, and data centre security technologies Lead customer engagements, providing advisory services, architecture guidance, roadmap planning, and solution governance Define and document high-level solution designs, technical requirements, and delivery frameworks Act as Technical or Design Authority … for enterprise-scale customer programmes Engage in strategic customer meetings to translate business needs into technical strategy Collaborate with vendors and partners (notably Zscaler) to stay current on product developments and influence future solutions Support opportunity qualification and technical costing in pre-sales engagements Create and present white papers or thought leadership content around evolving security architectures Identify … firewalls, IDS/IPS, endpoint protection, and encryption Comfortable working with cloud platforms and designing secure architectures across Azure, AWS, or Google Cloud Ability to lead technical conversations, influence customer decisions, and deliver trusted advisory services Existing SC clearance or eligibility to apply Desirable Skills & Certifications Familiarity with industry security frameworks (e.g., NIST, ISO 27001, CIS Controls) Cloud security More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

SASE Technical Architect (Birmingham)

Birmingham, UK
Computacenter AG & Co. oHG
playing a strategic role in advisory, design, and technical delivery. What you'll do Provide expert guidance across SASE/SSE, PAM, detection, and data centre security technologies Lead customer engagements, providing advisory services, architecture guidance, roadmap planning, and solution governance Define and document high-level solution designs, technical requirements, and delivery frameworks Act as Technical or Design Authority … for enterprise-scale customer programmes Engage in strategic customer meetings to translate business needs into technical strategy Collaborate with vendors and partners (notably Zscaler) to stay current on product developments and influence future solutions Support opportunity qualification and technical costing in pre-sales engagements Create and present white papers or thought leadership content around evolving security architectures Identify … firewalls, IDS/IPS, endpoint protection, and encryption Comfortable working with cloud platforms and designing secure architectures across Azure, AWS, or Google Cloud Ability to lead technical conversations, influence customer decisions, and deliver trusted advisory services Existing SC clearance or eligibility to apply Desirable Skills & Certifications Familiarity with industry security frameworks (e.g., NIST, ISO 27001, CIS Controls) Cloud security More ❯
Employment Type: Full-time
Posted:

Platform Technical Architect (AWS)

Birmingham, Staffordshire, United Kingdom
Kainos Smart
Consultant) inKainos, you'll be responsible for leading teamsdeveloping high quality solutions on public cloud which delight our customers.As a technical leader on a project, you'll work with customer architects todesign, automate, build and support modern digitalserviceplatforms, advising on estimated effort and technical implications ofuser stories and decisions. It's a fast-paced environment and you'll be … and assisting in their career development. You'll also provide direction and leadership for your colleagues as you solve challenging problems together. • Being Adaptable - You'll mould yourself to customer engagements and stretch to learn new skills as needs arise; through this you'll be supported by talented colleagues across Learning & Development and Architecture. MINIMUM (ESSENTIAL) REQUIREMENTS • Strong verbal More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Solutions Development Manager

Birmingham, West Midlands, United Kingdom
ACS Performance
We're recruiting for a highly strategic role focused on driving value-led partnerships with major customers. You'll work closely with the Customer Solutions, Commercial, and Key Account teams to shape compelling, data-backed value propositions for both new and existing clients. This is a hands-on, consultative position, combining project management, solution development, and customer engagement. More ❯
Employment Type: Permanent
Salary: £55,000
Posted:

Solution Architect - DevSecOps (Birmingham)

Birmingham, UK
Computacenter AG & Co. oHG
complex solutions for some of the worlds most recognised organisations. As part of our Cloud & Apps Practice, youll work in a supportive, collaborative environment with the autonomy to shape customer outcomes and influence our technical strategy. Whether you're working alongside experienced peers, supporting major bids, or leading solution delivery, you'll be instrumental in helping usand our customersstay … ahead of the curve. What you'll do As a DevSecOps Solution Architect, you'll be at the forefront of customer engagements, providing both pre-sales and post-sales consultancy Lead the design and implementation of secure, scalable DevSecOps solutions across cloud, on-prem, and hybrid environments Advise customers on best practices for CI/CD, containerisation, and integrating … security across the SDLC Collaborate with Sales and Consulting teams to develop technical proposals and bid responses Facilitate customer workshops, design reviews, and solution assurance activities Drive innovation and thought leadership within the Practice by defining standards, sharing knowledge, and mentoring peers Influence customer outcomes through expert knowledge of DevSecOps tools and compliance frameworks like NIST, CIS, SOC More ❯
Employment Type: Full-time
Posted:

Solution Architect - DevSecOps

Birmingham, Staffordshire, United Kingdom
Computacenter AG & Co. oHG
for some of the world's most recognised organisations. As part of our Cloud & Apps Practice, you'll work in a supportive, collaborative environment with the autonomy to shape customer outcomes and influence our technical strategy. Whether you're working alongside experienced peers, supporting major bids, or leading solution delivery, you'll be instrumental in helping us-and our … customers-stay ahead of the curve. What you'll do As a DevSecOps Solution Architect, you'll be at the forefront of customer engagements, providing both pre-sales and post-sales consultancy Lead the design and implementation of secure, scalable DevSecOps solutions across cloud, on-prem, and hybrid environments Advise customers on best practices for CI/CD, containerisation … and integrating security across the SDLC Collaborate with Sales and Consulting teams to develop technical proposals and bid responses Facilitate customer workshops, design reviews, and solution assurance activities Drive innovation and thought leadership within the Practice by defining standards, sharing knowledge, and mentoring peers Influence customer outcomes through expert knowledge of DevSecOps tools and compliance frameworks like NIST More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:
Customer Engagement
Birmingham
25th Percentile
£30,000
Median
£47,500
75th Percentile
£57,500
90th Percentile
£81,250