1 to 25 of 31 Customer Engagement Jobs in Birmingham

confidently deliver. Working across the sales lifecycle, the Pre Sales Technical Consultant partners with Sales, Bid, Delivery, Architecture, Engineering and specialist SMEs to understand customer needs, shape credible propositions, lead solution input into bids and support customer engagement through workshops, demonstrations, presentations and proofs of concept. This … client-facing role for someone who can operate confidently with senior customer stakeholders while knowing when to bring in deeper expertise. The successful candidate will be able to ask the right questions, draw on the right people, challenge assumptions and turn complex ideas into clear, commercially viable and compelling ...

leading dedicated Pensions & Savings provider. This is a senior, high-impact leadership role within the Digital & Information Office, working at the centre of our customer-led transformation. Our ambition is to make Standard Life feelmorepersonal,effortlessand joined up across the moments that matter.You will shape how we brings together … customer insight, CRM, digital journeys, data, decisioning, identity, contact centre, marketing automation and omni-channel service to improve outcomes for customers, advisers, employers and colleagues. You will define the strategy, own the roadmap, and build the capability needed to deliver connected, data-led and personalised experiences at scale across ...

identifying, developing, and closing sales opportunities related to enterprise solutions. This involves both growing existing accounts and acquiring new clients. • Owning the sales engagement strategy within your allocated regional client sets and to be able to clearly articulate SCC’s propositions. • Attaching and increasing Professional Services from in house … aligned with the client's long-term goals. This involves collaborating with technical teams to architect solutions that are scalable, reliable, and innovative. 5. Customer Relationship Management: • Building and maintaining strong relationships with client, acting as a trusted advisor, guiding clients through the selection and implementation of enterprise ...

part of something bigger.The purpose of a Pre Sales AI Consultant is to shape and communicate credible AI-enabled solutions that address customer problems, support responsible AI adoption and help win deliverable work. A Pre Sales AI Consultant helps customers understand where artificial intelligence, data and digital services … Kainos can confidently deliver. Working across the sales lifecycle, the role partners with Sales, Bid, AI/Data, Architecture and Delivery specialists to understand customer needs, shape credible AI-led propositions, lead solution input into bids and support customer engagement through workshops, demonstrations, presentations and proofs ...

LevelSenior AssociateJob Description & SummaryThe OpportunityAs a SAP Order to Cash Consultant, Senior Associate, you will play a pivotal role in helping clients optimize their customer relationship management processes within our SAP practice. You will analyze client requirements, implement CRM software solutions, and provide training and support for seamless integration … firm's code of conduct and independence requirements, all while fostering a culture of continuous improvement and innovation.Responsibilities- Analyzing client requirements to implement SAP Customer Relationship Management (CRM) solutions effectively- Managing the integration and utilization of SAP CRM applications to optimize customer relationship processes- Providing training and support ...

Location: Remote Salary: £32,000 The Customer Relationship Coordinator is a key support role within the Customer Relationship team, combining commercial account support with operational excellence to help drive customer retention and growth. Working closely with Customer Relationship Managers, the role supports customer engagement, manages a small but emerging portfolio of accounts across Scotland and Northern Ireland, coordinates proactive customer outreach campaigns and takes ownership of key administrative and process improvement activities. Responsibilities: Manage customer accounts (remotely) from a commercial perspective across the emerging markets of Scotland and Northern Ireland. Supporting ...

Customer Insight Analyst Birmingham City Centre | Hybrid | Permanent Up to £50,000 + 20% bonus We're recruiting a Customer Insight Analyst for an established organisation looking to strengthen its data and analytics capability. This is a hands-on analytical role for someone who enjoys getting into … identifying what's driving performance and turning complex information into clear, practical recommendations. It's a commercially focused analytics role where you'll use customer, digital and campaign data to uncover insights that improve marketing performance, customer engagement and wider business decision-making. You'll work with ...

working aligned to industry best practice, we build sustainable and predictable sales pipelines for our market-leading offerings. What You’ll DoAs the Customer Advocacy Manager within the Content team and reporting to the VP Content, you will lead the strategy, planning and execution of an extensive range … communicate the value and insights customers gain from working with Kainos Workday products. The outcomes of this role will be a set of customer-ready and sales-ready assets, across a wide range of media, which will communicate these insights and value in compelling, engaging ways and help sales ...

OneAdvanced as a trusted transformation partner across the Community Health market. What You Will Do You will develop a deep understanding of regional priorities, customer strategies and the evolving NHS landscape, using this insight to shape regional growth plans, influence customer strategy and identify opportunities across both existing … customers and new organisations. Working at executive level, you will align OneAdvanced's capabilities with customer priorities, creating long-term partnerships that deliver measurable outcomes for both customers and the business. Working collaboratively with Account Managers, Product, Marketing, Professional Services and Support, you will provide strategic commercial leadership across ...

OneAdvanced The Principal Product Manager is a senior individual contributor within the product management function, accountable for defining and delivering the long-term product, customer, commercial, and technology strategy across a portfolio of products, business domains, or product ecosystems. The role is responsible for shaping investment priorities, product direction … influencing business strategy, product operating models, AI adoption, governance frameworks, and cross-functional decision making. Working across executive leadership, engineering, design, commercial, legal, and customer communities, the role ensures the portfolio delivers sustainable commercial growth, market differentiation, customer value, and strategic advantage. What You Will Do Maintain payroll ...

Chief Digital Information Office (CDIO). You’ll be assigned to one of our work areas which includes: Business Tax Personal Tax Customer Engagement Finance & Corporate Services Response, Exceptions & Analytics Security and Resilience Portfolio Valuation Office Key Responsibilities Business Analysis Delivery:Lead the planning and execution of business … lifecycle.Leadership & Mentoring:Provide guidance and support to Business Analysts within your area.Act as a mentor and escalation point, promoting best practice and professional growth.Stakeholder Engagement & Collaboration:Build strong relationships with stakeholders across business and technical domains.Facilitate workshops, interviews, and other engagement activities to gather and validate requirements.Communicate findings ...

management-level, hands‐on role for someone who is comfortable owning complex security sales cycles end‐to‐end and speaking credibly with senior customer stakeholders about cyber security, AI security and cloud security, while collaborating with our architects and engineers.Key responsibilities1. Market positioning, campaigns and thought leadershipBuild … accounts.Run regular opportunity reviews with Product and Services to clarify where sales, delivery or IP input is required; unblock actions and keep opportunities moving.Use customer and market insight to highlight recurring patterns and emerging themes, feeding them into the Product roadmap and Services workforce planning.4. Microsoft and strategic partner ...

locations may be required. (Company Car) About This Role: Lead the delivery of innovative front-of-house technology solutions across Compass Group brands, enhancing customer experience, improving operational efficiency, and supporting business growth. Working closely with operational and technology teams, you'll drive the adoption of EPOS, mobile apps … kiosks, digital ordering, loyalty platforms, AI solutions, and other emerging technologies. This hybrid role involves regular site and client visits, supporting business transformation, client engagement, and technology-led growth initiatives. Key Responsibilities: Customer and Client Satisfaction Partner with Brand Directors, Operations Directors and Regional Managers to understand business ...

maintaining and fault-finding on a network of EV charging points within a localised area, while representing the company in a professional and customer-focused manner. Customer engagement and service are just as important in this role as the technical expertise required to diagnose and resolve faults. … digital software Strong understanding of current electrical regulations and a commitment to maintaining compliance Ability to follow safe working procedures at all times Excellent customer service skills, with a friendly and professional manner Strong communication and problem-solving skills Essential Requirements Level 3 qualification in Electrical Installations Experience installing ...

which LRQA will provide support. The following list is indicative of the overall expectations of the role (not exhaustive): In conjunction with the Customer Engagement Manager and Cyber Incident Manager, manage the collective technical response to customer cyber incidents.In conjunction with the DSS leadership, develop and drive … Hybrid environments.Conduct digital imaging and forensic investigation tasks on Windows and Linux hosts.Conduct initial triage on suspicious artefacts using both commercial and bespoke toolsProvide customer training engagements to develop internal and external stakeholder preparedness for dealing with cyber incidents.Provide written and verbal reports to the wider IR team, senior ...

which LRQA will provide support. The following list is indicative of the overall expectations of the role (not exhaustive): In conjunction with the Customer Engagement Manager and Cyber Incident Manager, manage the collective technical response to customer cyber incidents. In conjunction with the DSS leadership, develop … digital imaging and forensic investigation tasks on Windows and Linux hosts. Conduct initial triage on suspicious artefacts using both commercial and bespoke tools Provide customer training engagements to develop internal and external stakeholder preparedness for dealing with cyber incidents. Provide written and verbal reports to the wider IR team ...

digital consultancies in Europe. Job DescriptionAre you passionate about helping organisations unlock the full value of their enterprise data We are seeking an experienced, customer-centric Senior Oracle Fusion Reporting Consultant to join our growing Oracle Cloud Managed Services practice. This is an exciting opportunity for a seasoned Oracle … requirements and translate them into effective reporting solutions that provide actionable insights.Stay informed of Oracle Cloud reporting enhancements and recommend innovative approaches to improve customer outcomes.Customer Engagement & Stakeholder ManagementServe as the primary reporting subject matter expert and trusted advisor for Managed Services customers.Develop and maintain strong relationships with ...

D365 CE + strong Power Automate A high-growth Microsoft Partner is looking for a Senior D365 CE Functional Consultant to join their expanding Customer Engagement practice. This is a senior, client-facing role for someone who knows CE inside-out, can lead workshops, shape solutions … remote role with occasional client visits, open to candidates across the UK or Ireland . Key Responsibilities Lead functional delivery across D365 CE (Sales, Customer Service, Marketing, core CRM) Run discovery workshops and translate requirements into clear solution designs Configure CE, manage build cycles, and support testing and deployment ...

Revenue-Generating Activities: Develop and execute joint go-to-market and growth plans with assigned vendors to increase revenue, gross profit, pipeline creation, and customer engagement across the Enterprise and Networks business.Certification and Compliance: Maintain and improve SCC’s vendor accreditations, certifications, and specialisations by coordinating training, tracking … that expand SCC’s vendor value proposition, including marketplace partnerships, services alignment, and other vendor-led growth programmes that enhance route to market and customer relevance.Financial Management: Maximise vendor investment by securing and managing rebates, marketing development funds, business development funding, and other commercial incentives, ensuring effective allocation, governance ...

Auth0 — authentication flows, token validation, and secure API integration. D365/FinOps integration — OData API, entity model, and data export patterns. Microsoft Dynamics 365 Customer Engagement (CE) — familiarity with CE configuration, customisation, or development. A significant portion of the broader programme work will be delivered ...

stack development Work Approach Ownership of processes: Address challenges comprehensively instead of in isolated segments. An agile and iterative approach with defined accountability. Consistent customer engagement to ensure our product evolves in alignment with their requirements. Core Values A proactive approach: Identify and address problems, consistently driving enhancements. ...

D365 CE + strong Power Automate A high-growth Microsoft Partner is looking for a Senior D365 CE Functional Consultant to join their expanding Customer Engagement practice click apply for full job details ...

Standard Life, a UK retirement specialist, invites applications for a Head of Digital & CRM to shape our customer engagement strategy across web, mobile, and omni-channel journeys. You will lead transformation, leveraging data, identity and marketing automation to improve outcomes for customers, advisers and colleagues. This senior role ...

high-quality solutions.Participating in code reviews and providing constructive feedback to maintain code quality standards.Must-Have Skills: D365CE: Demonstrated proficiency in Dynamics 365 Customer Engagement (CE) development.C#: Strong experience in C# programming language for developing scalable and maintainable applications..NET: In-depth knowledge of the .NET framework ...

DescriptionVersion 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft … linchpin between customers, sales, delivery, and domain specialists—ensuring that the final solution is winnable, deliverable, cost‐optimised, and aligned with the customer’s business outcomes.Key Responsibilities1. Deal & Solution Architecture LeadershipLead the architecture of complex, multi‐tower solutions covering cloud, data, digital engineering, service management, platforms, and application modernization.Translate ...