Head of Customer Success Belfast (Hybrid) £80,000 - £100,000 + benefits We're working with a fast-growing tech company in Belfast that delivers cutting-edge training and development solutions to some of the biggest names in banking. With around 45 people in the business, they're scaling quickly and need a commercially-minded Head of Customer Success to lead and shape their customer journey. This is a newly created role where you'll have the chance to build structure, define processes, and turn a capable team into a high-performing customer success function. If you've worked in consultancy or financial services and understand the value of land-and-expand, this one's … for you. What you'll be doing Leading the Customer Success team (currently 6 people) and building a clear strategy for customerengagement, growth, and retention Owning the post-sales journey across onboarding, adoption, and expansion Working closely with delivery and digital teams to ensure training solutions are impactful and scalable Designing customer success plans for More ❯
staff and offer the following Pension Health insurance Educational Assistance/incentives Flexible work options Experience with best-in-class technology Wellness program What will you do? Consultant-level customer engagements on Office 365/Cloud architectures and strategy. Contribute to running our Modern Workplace practice and develop our Office 365 capability. Own delivery responsibilities for client engagements, including More ❯
with expertise in Microsoft Dynamics 365 and the Power Platform to join our growing team. You will play a key role in building and optimising enterprise solutions that enhance customerengagement and operational efficiency click apply for full job details More ❯
We're transforming the world of CustomerEngagement and Commerce Media on a global scale. Our people are passionate about creating exceptional experiences for brands and their customers and we're passionate about our people. Sound like you? Our mission is 'to make everyday spending more rewarding'. Its our Loyalty-tech that powers many award-winning programmes More ❯
Implementation Engineer - EMEA Nucleus is seeking an Implementation Engineer in the EMEA region to join our Customer Success organization that supports customer onboarding and implementation projects. Implementation Engineers are instrumental in delivering Nucleus products in the post sales cycle. This technical role is responsible for deploying vulnerability management solutions to our rapidly growing customer base. The Nucleus … Implementation team is staffed with security architects with software development experience who can manage customer stakeholders to drive projects to completion. If you're a curious person with a blend of technical and soft skills, we'd love to welcome you aboard. What You Will Do Work closely with the sales team to conduct smooth transitions from pre- to … post-sale phase Plan and coordinate onboarding projects for new customers, meeting customer business requirements and driving user adoption Manage short term customer engagements to unblock their technical use cases Develop and maintain parsers and other scripts/tools to resolve customer's unique challenges Collaborate with the product team to prioritize and productize solutions to impactful More ❯
Implementation Engineer - Apprentice Location: Remote in Location (Belfast) Department: Customer Success Reports to: Director of Implementation About the Role As an Implementation Engineer - Apprentice , you are instrumental in delivering Nucleus products in the post sales cycle. This technical role is responsible for deploying vulnerability management solutions to our rapidly growing customer base. The Nucleus Implementation team is staffed … with security architects with software development experience who can manage customer stakeholders to drive projects to completion. If you're a curious person with a blend of technical and soft skills, we'd love to welcome you aboard. What You'll Do Manage short term customer engagements to unblock their technical use cases Develop and maintain parsers and … other scripts/tools to resolve customer's unique challenges Collaborate with the product team to prioritize and productize solutions to impactful issues Build strong relationships with customers, providing exceptional customer service and support Strive to improve process efficiency and team performance by continuously identifying areas to enhance our post-sales motion Understand how integrations work end to More ❯
Consultant) inKainos, you'll be responsible for leading teamsdeveloping high quality solutions on public cloud which delight our customers.As a technical leader on a project, you'll work with customer architects todesign, automate, build and support modern digitalserviceplatforms, advising on estimated effort and technical implications ofuser stories and decisions. It's a fast-paced environment and you'll be … and assisting in their career development. You'll also provide direction and leadership for your colleagues as you solve challenging problems together. Being Adaptable - You'll mould yourself to customer engagements and stretch to learn new skills as needs arise; through this you'll be supported by talented colleagues across Learning & Development and Architecture. Strong verbal and written communications More ❯
