3 of 3 Customer Engagement Jobs in Northern Ireland

and high client satisfaction. Perform accurate triage of support cases, assessing case type, impact, urgency, and priority. Design, build, and deliver Workday reports (Advanced, Matrix, Composite, dashboards) tailored to customer requirements. Ensure compliance with Service Level Agreements (SLAs), particularly around Target Response and Fix Times. Collaborate with the Reporting Functional Manager to review ticket volumes and drive process improvements … Good understanding of Workday products either/or HCM as well as Workday Reporting. Hands-on experience with Workday Reporting, including calculated fields, dashboards, and report performance tuning. Strong customer engagement skills - able to translate business needs into effective technical reporting solutions. Comfortable working independently and managing competing priorities under pressure. Proven experience in an AMS, post-deployment … or support environment, with hands-on use of ticketing and case management tools such as ServiceNow. Proactive and collaborative, with a strong focus on quality and customer success. Basic commercial understanding of time tracking, utilisation, and service delivery metrics. Willing to travel occasionally within the region (minimal travel expected). Nice to have: • Workday HCM, Reporting Certification • Professional qualifications More ❯

We're transforming the world of Customer Engagement and Commerce Media on a global scale. Our people are passionate about creating exceptional experiences for brands and their customers and we're passionate about our people. Sound like you? Our mission is 'to make everyday spending more rewarding'. Its our Loyalty-tech that powers many award-winning programmes More ❯

Implementation Engineer - EMEA Nucleus is seeking an Implementation Engineer in the EMEA region to join our Customer Success organization that supports customer onboarding and implementation projects. Implementation Engineers are instrumental in delivering Nucleus products in the post sales cycle. This technical role is responsible for deploying vulnerability management solutions to our rapidly growing customer base. The Nucleus … Implementation team is staffed with security architects with software development experience who can manage customer stakeholders to drive projects to completion. If you're a curious person with a blend of technical and soft skills, we'd love to welcome you aboard. What You Will Do Work closely with the sales team to conduct smooth transitions from pre- to … post-sale phase Plan and coordinate onboarding projects for new customers, meeting customer business requirements and driving user adoption Manage short term customer engagements to unblock their technical use cases Develop and maintain parsers and other scripts/tools to resolve customer's unique challenges Collaborate with the product team to prioritize and productize solutions to impactful More ❯