5 Customer Engagement Jobs in Northern Ireland

available and each employee strengthens his/her knowledge of the complex regulatory environment for IVD and CDx medical devices. Primary Purpose: As Senior Customer Success Manager, you will be responsible for building and maintaining strong relationships with our valued clients and help ensure their success and satisfaction with … our SaaS products. Customer-centricity will be at the heart of what you do. You will proactively organise and motivate cross functional teams to adopt operationally efficient best practices while embedding an enterprise customer-centric mindset. Your role will focus primarily on onboarding and renewals to reduce churn … rate, increase retention and improve the overall customer experience. Upselling to existing customers in collaboration with the sales team will be a key success KPI. Team cohesion is paramount. You will work as part of ARC’s Commercial team, working in parallel with the SaaS sales resource and reporting more »

research and product marketing approvals in global markets. You will bring together a deep understanding of advanced tech, software roadmap and product development expertise, customer focus and internal stakeholder management to develop solutions that bring kinder therapies to patients. Team cohesion is paramount. You will work in parallel with … the commercial team, including customer success and market insights, to deliver on our clients’ needs and to grow the company’s SaaS product portfolio in line with our near and longer-term commercial objectives. Responsibilities: Process and Product Definition: Work closely with the Commercial team to develop a deep … understanding of ARC360 customers and the market requirements, customer discovery effectively establishing our “product market fit”, customer decision-making process, decision-making unit personas and end user requirements. Consolidate our market insights and customer intelligence to develop an iterative, flexible and fully functional product development process to more »

to lead the team and deliver value to our customers and support the commercial and bid team to win new business and grow the customer base and contribute to the ASPIRE strategy and be at the forefront of value-add initiatives. In this role you will have full ownership … in the past with responsibility for budgets in the region of £/€500k to £/€3m, or beyond. You will have experience in delivering Customer First outcomes and will understand the challenges in delivering transformational change involving ERP systems. Skills such as the ability to inspire and drive teams … can bring together the right group of people to deliver the right solution and play a leading role in understanding the needs of the customer, to address customer challenges and understand the commercial balance required to nurture a growing element of our organisation Qualifications You will have experience more »

are tailored as appropriate. • Ensure all company resources (e.g. functions and omni-channel) are used wherever appropriate and maximised to full potential • Demonstrate virtual engagement strategy success with customers in the absence of in person contact • Develop Key Account Business plans that deliver the brand strategy and that drive … the territory key deliverables • Feedback to internal stakeholders of relevant competitor activity or local issues to ensure appropriate action can be taken Customers • Explore customer drivers and needs in order to assess fit with company’s commercial objectives to identify opportunity for collaborative programmes that meet shared goals • Map … mobilise KOLs and brand advocates within the healthcare environment, leading to access and uptake for our brand • Establish strong business relationships with all key customer groups (commissioners, payers and prescribers) to achieve peak sales • Demonstrate a history of high performing sales success Skills • Demonstrate an entrepreneurial mindset and the more »

Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting … AWS Partnership available. You will be working for the AWS Practice which consists of some of the best Architects, DevOps Engineers and Consultants. The customer engagements are varied and the exposure to cutting-edge technologies is always present. You will work in a mixture of teams to deliver solutions more »