1 to 25 of 32 Customer Engagement Jobs in Edinburgh

and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft … real people, and we support all our teammates even as a fast growing organization. Position Overview: We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will … work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain More ❯

environment that you believe could work for you then read on to find out more. The role: We are seeking a highly skilled and customer-focused Senior Customer Solutions Architect to join our team. The Senior CSA will play a pivotal role in ensuring our customers achieve their … desired outcomes by leveraging our products and services effectively, this will be achieved through various types of engagement which might include Professional Service. This role combines technical expertise, strategic thinking, and a deep understanding of customer needs to drive adoption, satisfaction, and long-term success. The role might … require traveling to customer sites, Company events and Conferences. The ideal Senior Customer Solutions Architect is a problem-solver with a strong technical background, excellent communication skills, and a passion for helping customers succeed. You will work closely with customers, Account Managers, internal teams, and stakeholders to design More ❯

plus benefits. In this role, you’ll manage the development, maintenance, and optimisation of the Microsoft Power Platform, focusing on Dynamics 365 (Customer Engagement). You’ll work with the IT team and external partners to integrate D365 with other systems and ensure the platform delivers its full … with proper error handling and logging. Produce high-quality technical documentation. Ideal Candidate: Experience developing solutions with the Microsoft Power Platform. Familiarity with D365 Customer Engagement and Microsoft Dataverse. Strong API integration experience is a must. Knowledge of Azure Service Bus and configuring interfaces. Experience with Azure PAAS More ❯

transformation for the Aspire Airport Lounge brand. This role requires an experienced CRM professional with strong Salesforce expertise, a data-driven approach, and a customer first mindset. The ideal candidate will have a strong background in CRM Management and Loyalty alongside a blend of technical skill and strategic vision … ensuring that our CRM efforts support both customer satisfaction and revenue growth. As a CRM Manager, you will leverage data-driven insights to inform strategy, working closely with cross-functional teams to implement personalised campaigns. They are also responsible for the optimisation of our CRM experience and strategy across … each stage of the customer lifecycle including engagement, conversion, and retention. The post-holder will be confident in working with external digital and marketing agency partners to ensure delivery on agreed objectives and value for money for Aspire Airport Lounges. Job Responsibilities: CRM Management Lead CRM integration and More ❯

Are you a proactive, relationship-focused professional passionate about customer engagement and success? Do you thrive in a dynamic, technology-driven environment? If so, we invite you to join our team as a Customer Success Manager . What you will do: As a Customer Success Manager … you will: Develop strong customer relationships and serve as the primary point of contact between clients and our business. Lead onboarding for new customers, ensuring they quickly and effectively adopt FBO One. Provide training and demonstrations to help customers maximize the value of FBO One. Assist the sales team … by supporting lead generation, managing sales opportunities, and conducting product demonstrations. Facilitate smooth transitions for new customers from sales to active users. Identify customer needs and proactively offer solutions to enhance satisfaction and retention. Address customer concerns, coordinating with internal teams to resolve issues promptly. Collect and share More ❯

play a critical role in defining and executing the strategic vision for Zelra’s software solutions. You will be responsible for driving product strategy, customer insights, and market analysis to maximise business growth and customer value. This role requires a balance of commercial and business acumen, customer … as R&D, sales and marketing teams to ensure our products meet market demands, support revenue generation, and align with business objectives. Through frequent engagement with customers and collaboration with their product team, you will prioritise product investments that increase the value we deliver to our clients, enhance our … of the role are: Develop and maintain a multi-year product strategy that goes beyond today’s technology portfolio and that is responsive to customer needs. Define and execute product strategy pillars that drive competitive advantage and long-term growth. Develop a structured approach for customer engagement More ❯

growth objectives. You will oversee a team of 30 sales professionals managing a $80M Annual Recurring Revenue (ARR) target across multiple territories, verticals, and customer segments. This role would suit a true VP/SVP sales leader. As a key member of the executive leadership team, you will define … and execute the EMEA sales strategy, foster strong customer relationships, and drive a culture of high performance, accountability, and collaboration. This role offers the opportunity to shape the future of our business in a dynamic and growing region while making a significant impact on company-wide success. Key Responsibilities … professionals, including regional leaders, account executives, and pre-sales experts. • Establish a culture of accountability, performance excellence, and continuous development through mentoring and coaching. Customer Engagement: • Build and maintain relationships with key clients and strategic partners, acting as a trusted advisor to drive customer success and satisfaction. More ❯

a chaotic world into the simplicity of a beautiful solution. About the role Our New Business Sales team is the engine that drives new customer acquisition and engagement for Revolut Business across the globe. Account Executives are an elite group of salespeople with strengths that cover the duration … from prospecting to acquisition and activation. They own their market segments with a solution-oriented approach and use their know-how to grow our customer base at lightning speed 🚀 We’re looking for an Account Executive to provide an absolutely excellent experience for our customers. Someone who can effectively … activity levels Building and managing your own pipeline, from prospecting to closing and account management, maximising adoption and upsell/cross-sell opportunities Liaising customer relationships with Revolut internal stakeholders to ensure a smooth experience, from getting started to daily usage Being autonomous to effectively balance your time (prospect More ❯

a chaotic world into the simplicity of a beautiful solution. About the role Our New Business Sales team is the engine that drives new customer acquisition and engagement for Revolut Business across the globe. Account Executives are an elite group of salespeople with strengths that cover the duration … from prospecting to acquisition and activation. They own their market segments with a solution-oriented approach and use their know-how to grow our customer base at lightning speed 🚀 We’re looking for an Account Executive to provide an absolutely excellent experience for our customers. Someone who can effectively … activity levels Building and managing your own pipeline, from prospecting to closing and account management, maximising adoption and upsell/cross-sell opportunities Liaising customer relationships with Revolut internal stakeholders to ensure a smooth experience, from getting started to daily usage Being autonomous to effectively balance your time (prospect More ❯

a chaotic world into the simplicity of a beautiful solution. About the role Our New Business Sales team is the engine that drives new customer acquisition and engagement for Revolut Business across the globe. Account Executives are an elite group of salespeople with strengths that cover the duration … from prospecting to acquisition and activation. They own their market segments with a solution-oriented approach and use their know-how to grow our customer base at lightning speed 🚀 We’re looking for an Account Executive to provide an absolutely excellent experience for our customers. Someone who can effectively … activity levels Building and managing your own pipeline, from prospecting to closing and account management, maximising adoption and upsell/cross-sell opportunities Liaising customer relationships with Revolut internal stakeholders to ensure a smooth experience, from getting started to daily usage Being autonomous to effectively balance your time (prospect More ❯

Here at Optum, we are excited to share that we are currently recruiting for a Head of Customer Communications to join us working remotely on a 12-month fixed-term contract. Working with our customers, we are leading the way in the delivery of patient-centred, connected, digitally enabled … to developing the next generation of healthcare technology that will truly make a difference What you’ll do You will implement and oversee the Customer Communications strategy at Optum, enhancing customer satisfaction and retention through streamlined communication processes, providing accurate and valuable updates, and managing crisis and incident … communications effectively. You will manage the onboarding of new acquisitions into our customer communications framework and represent the Group Marketing and Communications department on the ICE programme and other important business initiatives. In this role, you will regularly communicate with external partners like the NHS, NUG, regional IT departments More ❯

Lead end-to-end solution design and technical governance across large programmes, ensuring integration with broader enterprise systems. · Configure and customise Dynamics 365 (Sales, Customer Service, Marketing) and extend functionality using JavaScript, plugins, and workflow assemblies. · Leverage Microsoft Power Platform components, including Power Apps, Power Automate, Power BI, Power … with Microsoft Azure services, including Logic Apps, Service Bus, WebJobs, and Azure Functions. · Translate complex business needs into clear technical solutions, and support stakeholder engagement throughout delivery. · Participate in pre-sales, proposal development, and client solution workshops. · Contribute to internal capability development and delivery best practices. Skills & Experience Required … a valid passport). · Proven experience in a client-facing or consulting environment with excellent communication and documentation skills. · Strong expertise in Dynamics 365 Customer Engagement suite (Sales, Service, Marketing). · Advanced experience with Power Platform tools and Azure services. · Skilled in full configuration and customisation of Dynamics More ❯

this position, you will shape high-impact digital strategies and lead the design of end-to-end solutions that harness Power Platform, Dynamics 365 Customer Engagement suite and Microsoft’s cloud technologies. You’ll engage with senior stakeholders, contribute to solution governance forums, and play a pivotal role … in programme assurance. Your Responsibilities Spearhead architecture and design efforts across Dynamics 365 modules including Sales, Customer Service, and Marketing. Guide customisation and integration efforts using a blend of in-product configuration, advanced scripting, and cloud-native services. Utilise automation and integration technologies such as Logic Apps, Power Automate More ❯

to Succeed: This role demands a scrappy, hands-on professional who can craft and execute end-to-end strategies, deeply engaging with the full customer journey to maximize conversion, engagement, retention, and lifetime value (LTV). This high-visibility position reports directly to the Vice President of Marketing … well-rounded skill set that blends technical, creative, and analytical strengths. Expertise in creating targeted LTV-driven marketing campaigns that resonate with all unique customer segments. Hands-On Approach: A leader who actively participates in campaign development and does not solely delegate tasks, ensuring strategy execution aligns with high … standards. Technical Expertise: Proficiency in lifecycle marketing technologies like Braze and Validity Software, plus experience in customer segmentation and personalization. People Leadership: The incumbent must have 5+ years of experience in people leadership and building and scaling teams within similar corporate environments. Technology, data, and creativity: Proven skills building More ❯

with customers and driving the development of their cyber security roadmap. As a Cyber Security Pre-Sales Consultant, you will be responsible for: Leading customer-facing technical engagements. Develop and articulate cyber security solutions that address customer challenges. Own the development and evolution of the cyber security services … roadmap, ensuring alignment with customer objectives and industry trends. Work with the customer to understand technical capabilities to ensure solutions align with security challenges and business objectives. Technical Requirements: Hands-on experience with security technologies such as SIEM, EDR, SOAR, vulnerability, threat intelligence etc. Experience in pre-sales … solution consulting, or technical advisory roles Proactive mindset and strong customer engagement skills Please apply or contact Olivia at Olivia@ecsrp.co.uk/016765645407 to discuss in further detail. More ❯

Stay updated on the latest Microsoft Dynamics features and best practices. What We’re Looking For: Experience : 3+ years working with Dynamics 365 CE (Customer Engagement), including configuration, customization, and integration. Technical Skills : Proficient in C#, JavaScript, Power Platform, and CRM SDK. Certifications : Microsoft Dynamics 365 certification (preferred More ❯

experience as a Dynamics 365 CE Architect or Solution Architect. Experience designing and developing solutions using Azure. Strong experience with the Microsoft Dynamics 365 Customer Engagement (CE) platform, including configuration, customization, and integration capabilities. Extensive experience in CRM architecture design, including solution design, data modelling, and system integration. More ❯

API/integration projects Handling occasional 3rd line technical support issues Skills & Qualifications A proven track record in the technical development of Dynamics 365 Customer Engagement/CRM - customisation/configuration of system advancements, creating custom plug-ins/work flows Technical strengths in C#, JavaScript, .NET programming … Strengths in Power Platform customisation - utilising power automate, developing Power Apps Integration's experience - .NET/Azure Confident stakeholder engagement skills - analysing business requirements, designing system solutions Benefits A competitive starting base salary and benefits package Great team environment with lots of collaboration/knowledge share Innovative project pipeline More ❯

UK-based only) - 6–9 month FTC We are working with a rapidly evolving business consultancy currently undergoing a digital transformation to strengthen its customer engagement and growth strategy. The organisation is at the forefront of building equitable, inclusive workplaces for major brands globally and is now investing … CRM & Salesforce Lead (B2B) will spearhead the company’s CRM and marketing technology strategy, building intelligent client journeys and leveraging data insights to drive engagement, acquisition, and client lifetime value. This is an exciting opportunity to shape the customer experience end-to-end in a growth-driven, purpose … first-party data strategies, lifecycle marketing, and targeted communication plans. Strong analytical skills with a test-and-learn mindset, focused on KPIs such as engagement, cohort analysis, and CLTV growth. Ability to thrive in a fast-paced, entrepreneurial setting, comfortable with evolving priorities and innovation. Benefits include: Salary between More ❯

solutions for various challenges. Understand Development standards and Dynamics 365 CE. Manage time efficiently and identify necessary roles for tasks. Maintain a focus on customer needs and satisfaction, setting high standards for quality and quantity. Desired Skills and Experience: Dynamics 365 Accreditations Proficiency in C#, ASP.Net, Python, Java, JSON … Experience with enterprise CRM systems Proven track record in delivering complex projects Strong customer engagement and management skills If the above opportunity is of interest, and you have the experience required, apply via this post and I will be in touch within 48 hours of your application. Alternatively More ❯

change, biodiversity and sustainable development. We are a Google Premier Partner and we specialise in designing and building high performing software solutions including both customer specific solutions (business to business model) as well as our own Software as a Service products. The Opportunity We are looking for a full …/materialsimpactexplorer.com/). As a Senior Software Engineer, you will be responsible for building full-stack web, desktop and mobile applications based on customer requirements. You will primarily be working on TraceMark Software as a Service solutions as part of a high performing, multinational software development team. You … regarded Python development Mobile development experience Adobe Creative Cloud experience especially Xd for mock-ups Any experience with mapping tools, GIS, or spatial data Customer engagement and communication skills Please feel free to provide any links to public git repositories What to expect when you join our team More ❯

will be an integral part of the approach to client service - working closely with the claims, operations, analytics and technology teams to drive positive customer engagement and identify opportunities to win business. For this role, you will need to have experience managing accounts in the UK general insurance … a strong preference for relevant claims knowledge. The role will involve: Establish and prepare data-driven reporting for clients, such as Monthly and Quarterly Customer stewardship meetings where appropriate Serve as the main relationship liaison with customers in the UK, quickly building trust and identifying opportunities for continual improvement … Ensure strong customer satisfaction by leveraging effective and proactive relationship management Help in responding to and preparing for RFPs/RFIs from prospective clients Serve as voice of the customer and provide valuable insights to the operations and technology teams to ensure continual improvement and optimisation of outcomes More ❯

Head of Business Applications to lead their D365 CE practice. This is a high-impact leadership role where you’ll shape the future of customer engagement solutions across a diverse client portfolio. The Opportunity: As Head of Business Applications, you’ll: Lead and grow a high-performing team More ❯

our software at all levels of our prospect base. What You'll Do Apply strong business acumen and Planview sales methodology to every prospective customer engagement Consult and guide potential enterprise customers of Planview through the sales process, turning leads into long-lasting partnerships by understanding their business More ❯

management (SAM) services. This role involves leading technical engagements with customers, shaping SAM solutions, and driving the development of their services roadmap. Responsibilities: Lead customer-facing technical engagements, including workshops and solution demonstrations Develop tailored SAM solutions for IBM, Red Hat, and HCL software licensing challenges Collaborate with sales … Familiarity with SAM tools such as HCL BigFix for compliance and asset management Ability to communicate complex licensing concepts effectively Proactive mindset and strong customer engagement skills Please apply or contact Tom at tom.scullion@ecsrp.co.uk/016765645398 to discuss further. More ❯