4 of 4 Customer Engagement Jobs in West London

innovation, commercial success, and a strong people-first culture. They are now seeking an experienced Head of CRM Platforms to lead the organisation’s CRM strategy and execution, driving customer engagement and maximising the value of data across the business. The Role In this senior, strategic position, you will oversee the organisation’s CRM platforms (currently Salesforce and … You’ll act as the lead authority on CRM usage, working closely with sales, marketing, finance, data, and technology teams to streamline operations, enhance reporting accuracy, and create seamless customer journeys. Key Responsibilities Lead the end-to-end CRM strategy, ensuring reliability, scalability, and usability. Oversee integration, configuration, and optimisation of Salesforce, HubSpot, and related systems. Drive CRM adoption … guidance. Partner with commercial and operational teams to enable effective targeting, reporting, and performance tracking. Collaborate with data teams to ensure accurate, timely data flow into reporting tools and customer platforms. Manage relationships with vendors and external CRM specialists. Uphold data governance, security, and compliance standards. Manage budgets and vendor contracts in line with strategic technology goals. Continuously evolve More ❯

of CRM Platforms - 12 month FTC We're seeking an experienced CRM leader to own and optimise our client's Salesforce, HubSpot, and related platforms, ensuring they drive growth, customer engagement, and operational excellence. You'll oversee CRM strategy, platform management, data integrity, and vendor relationships, working closely with sales, marketing, finance, and technology teams to enable seamless … CRM strategy with commercial goals and budget management. About You: Proven track record in senior CRM leadership roles, ideally in the events or media sector. Strong understanding of B2B customer data, lifecycle management, and sales processes. Skilled in managing complex technology projects and multi-vendor environments. Excellent leadership, communication, and influencing skills. This is a London-based role reporting More ❯

marketing professional ready to take ownership of a global platform and shape how a brand engages with its customers? Were hiring a CRM/CX Marketing Manager to lead customer engagement through a robust marketing automation ecosystem. This is a high-impact role at the heart of a dynamic in-house marketing team, offering the opportunity to work … Build and optimise workflows, audience segments, and reporting for both automated journeys and ad hoc campaigns Collaborate daily with marketing, digital, and IT teams to deliver a world-class customer experience Drive reporting and performance analysis of campaigns, turning insights into actions Oversee data integration and hygiene across CRM, SAP, and external tools (APIs, imports/exports) Work closely … B testing, and automated marketing workflows Strong technical awareness comfortable working with HTML, APIs, and data flows across platforms Experience working with SAP systems (e.g. SAP CDP, Commerce Cloud, Customer Data Cloud) is a plus Highly collaborative, confident working cross-functionally with digital, IT, and external partners Detail-oriented, data-driven, and passionate about customer experience and marketing More ❯

undergoing a major CRM transformation programme and looking to bring in a Salesforce Marketing Cloud Developer on a permanent basis. This role will play a key part in shaping customer engagement journeys across digital channels and supporting the broader Salesforce ecosystem rollout. This is a hybrid role based in London and ideally suited to someone who is confident More ❯