1 to 25 of 207 Customer Engagement Jobs in London

respect. We push boundaries, speak up, and stay human, fostering a culture where imagination thrives! Your Role in our Mission: The Head of Omnichannel (Customer Engagement) is accountable for designing, owning, and scaling a best‐in‐class omnichannel engagement model that drives customer adoption, usage, renewal … confidence, and commercial outcomes across the customer base. This role operates in close partnership with Client Success Directors and the Director of Client Success , enabling those leaders to focus their time and attention on the accounts and segments that will drive the greatest platform adoption and commercial impact . ...

Senior Consultant – Marketing Transformation & Customer Engagement Strategy Optima Partners is a fast‐growing professional services firm helping leading organisations transform customer engagement at the intersection of marketing, technology, and data. As we scale from 80 to 200 people, we’re growing our Customer Strategy & Engagement … Media O2, BT, Centrica, and GSK. We’re looking for a Senior Consultant to help clients realise the strategic value of their CRM and customer decisioning investments. Your focus will be driving adoption and impact of Next Best Action (NBA) and customer engagement solutions ensuring platforms deliver ...

need? As the first point of contact with prospective customers, the Associate Mid Market Sales Representative has full responsibility for delivering a positive customer experience that will set the stage for continued engagement and growing interest in Monotype’s type, technology, and expertise. The Associate Mid Market Sales … responsibility for a set of personal goals that may include revenue targets, conversions from lead to opportunity, trial commitments, etc. Integrity, exceptional communication and customer engagement skills, hard work, a flexible mindset open to learning and adapting, and an internal drive to succeed are foundational in the success ...

technical leader helping new-to-cloud public sector customers across the UK and EMEA accelerate their cloud journey on AWS. You will own complex customer engagements end-to-end, mentor junior SAs, develop scalable engagement methodologies, and serve as a technical authority within the Greenfield organisation. The Greenfield … function focuses on proactive customer engagement: helping customers move beyond reactive technical needs toward strategic cloud adoption. Key Responsibilities Own end-to-end technical engagement for complex new-to-cloud public sector customers across the UK and EMEA, guiding them from first workload through production and initial ...

hundreds of thousands of users across the world. Planday was acquired by Xero in 2021. How you’ll make an impact As a Customer Success Leader, you will lead a team of Customer Success Managers responsible for helping customers realise meaningful value from Planday. This role exists … ensure our customers succeed at scale. You will guide your team to build strong customer partnerships, drive product adoption, and create the conditions for long‐term retention and growth. You will combine people leadership with strategic customer ownership, helping your team operate with clarity, discipline, and strong commercial ...

looking for an experienced Dynamics 365 for Customer Engagement Solution Architect with experience in solution development and functional analysis into large-scale enterprise Dynamics 365 architecture with a hands-on approach in designing and leading the implementation of Dynamics 365 products, working with both onshore and offshore development … proposal development and provide input in business development while mentor junior and offshore staff. This role is therefore kingpin to KPMG Microsoft business solutions customer delivery of Microsoft Dynamics 365 solutions. It is a dynamic and exciting opportunity to join a rapidly developing business area within an established ...

looking to add a talented System Analyst to help shape, support and continuously improve their Dynamics 365 environment with a strong focus on Customer Engagement!Sitting as part of the wider Information Systems function, this position is perfect for someone who enjoys hands-on system ownership, problem-solving … acting as the link between technology and business teams in a fast-moving collaborative setting. Responsibilities Support, administer and optimise a live Dynamics 365 Customer Engagement environment, ensuring stability and continuous improvement Act as the primary technical contact for CRM queries, troubleshooting issues, managing configurations and supporting system ...

client is looking for an experienced Oracle Applications Developer to support a broad range of Oracle application development, enhancement and support activity across customer engagement, finance, HR and wider enterprise systems. This is a hands-on technical role suited to someone with strong Oracle development experience … Oracle Forms, Oracle Reports and BI Publisher. Support configuration, extensions and integrations across Oracle applications and connected systems. Work across multiple functional areas, including customer engagement, finance, HR and wider enterprise processes. Contribute to the full development lifecycle, including analysis, design, build, testing, deployment and post-go-live ...

AI. With continued investment in its Microsoft Business Applications practice, this is a key hire within a growing team focused on developing strategic customer relationships and expanding existing Microsoft engagements. You’ll work closely with consulting, delivery, customer success, and Microsoft alliance teams to help customers maximise … Role Summary We’re looking for a Microsoft Dynamics 365 Business Applications Account Manager with 3–5 years of experience managing and growing enterprise customer relationships across the D365 ecosystem. This role is centred around account growth, customer engagement, and strategic expansion within existing clients. ...

### 1. Product & Market DiscoveryDefine, develop and/or validate improved or new product, market concepts and business solutions based on deep understanding of customer needs, operational constraints, regulatory context and market trends.* Actively capture and structure customer needs through direct engagement (1:1 meetings, workshops, user … groups, pilots).* Translate customer problems into clear use cases, value propositions and problem statements.* Validate concepts through customer feedback, prototypes, and early market testing.### 2. Product Strategy & Marketing PlanningDefine and develop a mid‐ to long‐term product and marketing plan to inform internal and external stakeholders about ...

title: Product Manager - Customer App Contract: 6 Months Location: London (Hybrid - 3 days onsite; X2 days remote) The Role We are looking for an experienced Product Manager with strong app experience to support the ongoing development and optimisation of a large-scale customer-facing retail app used … deliver value in a fast-paced environment. Please note: Candidates must have a minimum of 3 years' Product Manager experience working on a customer-facing app. Experience within retail or consumer digital products is highly desirable. What You'll Be Doing Managing product initiatives across a customer-facing ...

Reports to : Head of Customer Growth About Us The Independent is an online news publisher that was established in 1986 as a national newspaper independent of party‐political affiliations or proprietorial influence. In 2016, The Independent became a fully digital publisher, moving away from print in pursuit of sustainability … Tasty, Seasoned and HuffPost UK to our brand family. Job Purpose We have an exciting opportunity for a Senior CRO Manager to join our Customer Marketing team. Reporting into the Head of Customer Growth, you will be responsible for helping to develop and deliver our CRO strategy across ...

warehouses and the on-trade. Our technology is designed to simplify operations, boost efficiency and drive growth. We are seeking a motivated and proactive Customer Product Support Specialist to join our growing team. We are looking for someone with a strong technical background and proven experience providing technical support … customers. Technical Support & Issue Resolution Provide timely, professional technical support via multiple channels (email, phone and ticketing system) Investigate, diagnose, and resolve customer inquiries, technical issues, and product-related challenges with accuracy and efficiency Triage and escalate complex technical cases to senior support staff or engineering/QA teams ...

Customer Success Engineer, Product Implementation, London, COR7560 Are you a customer-focused technology professional who enjoys combining problem-solving with relationship management? This exciting opportunity to join a fast-growing software company that could be your next big career step! The Role As a Customer Success Engineer … bridge between customers, Sales, and Engineering, ensuring smooth implementation and long-term customer success. You’ll work closely with clients from the early stages of the sales process through to platform launch and ongoing engagement. You’ll also collaborate with internal Product and Engineering teams to improve processes, share ...

Trainline Customer Growth Team – Senior/Principal Product Manager Customer Growth sits at the heart of Trainline's future growth strategy, helping us grow our active customer base, increase customer lifetime value and build durable, scalable revenue streams. The team works across the full customer lifecycle, from acquisition and onboarding through to engagement, retention and reactivation, with a focus on creating customer propositions that are valuable, commercially sustainable and easy to understand. In this 18-month FTC role, you will define and deliver the 1-2 year strategy for Paid Propositions including ...

plus 15% clearance bonus Must be willing to be full-time on-site in Central London Skills required in machine learning, GenAI, NLP, Customer Engagement/Consultancy Who are we? We are recruiting Junior, Senior and Lead Data Scientists with AI specialism and enhanced DV Clearance … you. KEY SKILLS: Data Science/Data Scientist/AI Engineer/AI/Machine Learning/ML/NLP/GenAI/Stakeholder Engagement/Customer Engagement/AWS/Azure/Cloud/Docker/Kubernetes/CI/CD/Deep Learning ...

customers, conducting discovery sessions, designing foundational architectures, and building trusted relationships that drive long‐term cloud adoption. The Greenfield SA function focuses on proactive customer engagement: helping customers move beyond reactive technical needs toward strategic cloud adoption. You will partner closely with Account Executives across … Germany territories to develop engagement strategies and deliver outcomes. Key Job Responsibilities Serve as the technical point of contact for new‐to‐cloud public sector customers in the UK, Germany and international organizations, guiding them from first workload to production. Conduct technical discovery sessions in English and German ...

Define and own the company's product vision and roadmap Identify market opportunities and translate them into commercially viable products Prioritize initiatives based on customer impact, revenue potential, and strategic importance Lead product discovery, validation, and go-to-market planning Establish clear KPIs and product success metrics Programmatic Advertising … lifecycle Translate business requirements into detailed product specifications Manage stakeholder expectations and product delivery timelines Support sales and partnerships teams with product positioning and customer engagement Customer & Market Engagement Gather insights from agencies, advertisers, publishers, car makers and technology partners Represent AdTonos at industry events ...

based end-user is looking for a Senior D365 CE Business Analyst/Functional Consultant to support ongoing business transformation across their Dynamics 365 Customer Engagement estate. This is a fully remote role, open to UK-based candidates only. The business operates in a fast-paced, process … environment where Dynamics 365 plays a key role across customer engagement, service delivery, compliance and operational workflows. They are looking for someone who can work closely with stakeholders, understand business processes, define requirements and help shape how D365 CE supports the wider organisation. This would suit someone ...

through partner‐led routes to market. Crucially, the ideal candidate will arrive with a demonstrable network across the relevant partner ecosystem, enabling immediate engagement with key MSPs, platform partners and enterprise stakeholders. This individual will be comfortable operating in complex partner environments, opening strategic conversations and building momentum from … someone who enjoys working across ecosystems, building trusted relationships and shaping opportunities alongside partners, while maintaining the enterprise credibility required to influence large customer engagements. What You'll Do: Acquire and develop strategic relationships across the MSP and CCaaS partner ecosystem, strengthening Bandwidth’s position within the contact centre ...

dedicated analytics lead for Zilch’s Merchant domain - the space where shopping discovery, merchant‐funded advertising, paid display, paid search, affiliate conversion, and customer engagement come together. Reporting into Product Analytics and partnering closely with the Senior Product Manager for Merchant, you’ll help build the analytical foundation … Zilch’s intelligent commerce platform. This is a two‐sided problem: we need to improve the customer shopping experience while helping merchants drive measurable ROAS through Zilch’s closed‐loop payments and behavioural data. Here, paid display and paid search refer to advertising inventory we sell to merchants ...

execution for the UKI Financial Services (FSI) market. This role is accountable for driving demand generation, pipeline growth, and measurable revenue impact across priority customer segments and net-new target accounts. As the single-threaded marketing lead for UKI FSI, you will orchestrate integrated go-to-market initiatives across … acceleration Demand Generation & Pipeline Growth Plan and deliver high-impact programs including: Field and industry events Integrated campaigns ABM/ABX motions Executive engagement programs Partner-led initiatives Drive new pipeline generation, opportunity progression, and deal acceleration Single-Threaded Market Leadership Act as the central marketing owner ...

Team The Business Analyst Team sits within the Project Management Office, supporting all verticals of Global Business Systems (GBS)-including Fulfilment Solutions, Finance & Reporting, Customer Engagement Solutions, and Procure to Pay. As part of SN Technology, GBS partners with teams across all divisions of Springer Nature to implement … acceptance, including defining acceptance criteria, supporting testing activities and confirming outcomes meet business needs. Actively manage stakeholder relationships, facilitating workshops, reviews and structured engagement to achieve shared outcomes. Contribute to business process improvement, identifying opportunities to streamline, standardise or enhance ways of working. Support demand management by analysing requests ...

Overview We’re looking for an experienced Senior Enterprise Account Executive to join a high-growth SaaS business operating within the AI and customer engagement space. This role is focused on winning and growing upper mid-market and enterprise customers by helping organisations transform their customer experience … long-term strategic relationships Present compelling business cases and demonstrate clear ROI to customers Work cross-functionally with internal teams to support growth and customer success Thrive within a fast-paced, high-performance, scale-up environment Experience Required Essential: 5+ years’ experience in enterprise SaaS or technology sales Consistent ...

will ensure close alignment of Sales and Marketing activities across the Memory business. You will actively promote a culture of proactivity and strong customer engagement, as well as ensuring that new technologies and tools are effectively used. In addition, you will take responsibility for CRM utilization and digital … accounts, regional customers and potential end users of our products, ensuring that effective call cycles are maintained in all regions Develop relationships with all customer groups on annual agreements and tenders and to ensure achievement of supplier agreements Work with technical teams to ensure proper data feeds and APIs ...