1 to 25 of 610 Customer Engagement Jobs in London

employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices. We're at an exciting point in time for the Customer Engagement team as we onboard a new customer engagement platform. This role, reporting into the Senior Customer Engagement Manager … chosen vendor and leading the implementation of marketing requirements. You will be heavily involved in the onboarding and implementation phase, mapping out and building customer communication journeys, building email templates, and integrating new mobile communication channels. The successful candidate will be a self-motivated individual who can take full … building, designing, discovering, and testing to maximise the marketing capability from the implementation of a new platform. Responsibilities Migrate marketing communications into a new customer engagement platform. Build a suite of robust but flexible new email templates. Design, test and deploy customer lifecycle journeys. Guide the data More ❯

to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Specialist, Customer Success Overview: Mastercard is a global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection … serves many well-known organizations - large banks, healthcare, insurance, energy, business services and other global companies. Role: As the Sr. Specialist of the RiskRecon Customer Success Pool, you will be responsible for managing and engaging with the lower-touch tier of RiskRecon customers. Primary focus of the RiskRecon CS … Pool team is on customer engagement, customer satisfaction, retention and renewals, with a secondary focus on growth and expansion. The Pool CSM's will be part of the Customer Success team supporting and managing a large set of our customers on a more reactive basis. This More ❯

Salary banding: £40,000 - £50,000 Working Pattern: Hybrid - 2 days per week in the office Location: London Role Summary Our Customer Engagement team is responsible for ensuring that every Sprout.ai customer receives the best possible outcomes from our product, that our deployments are successfully delivered on … delivering. The Implementation Consultant role is part of a new Implementation team within Sprout, and will be one of the earliest members of the Customer Engagement team dedicated to post-sales implementation and platform configuration projects as we continue to expand our customer base. The role will … report to the Head of Customer Engagement at Sprout, with good upside to establish processes around how we develop our product and implement it for customers, and future opportunity to grow and lead with our Customer Engagement team. As the world continues to find new and More ❯

is looking for the Implementation Consultant in Japan Salary banding: 8,000,000 per year Working Pattern: Remote Location: Tokyo, Japan Role Summary Our Customer Engagement team is responsible for ensuring that every customer receives the best possible outcomes from our product, that our deployments are successfully … committed to delivering. The Implementation Consultant role is part of a new Implementation team and will be one of the earliest members of the Customer Engagement team dedicated to post-sales implementation and platform configuration projects as we continue to expand our customer base. The role will … report to the Head of Customer Engagement, with good upside to establish processes around how we develop our product and implement it for customers, and future opportunity to grow and lead with our Customer Engagement team. As the world continues to find new and innovative use More ❯

skilled D365 CE Architect . This is a fantastic opportunity to join a forward-thinking company, leading the design and architecture of cutting-edge customer engagement solutions. As a recruitment partner, we are looking for a visionary architect with deep technical knowledge and experience to shape and drive … the architecture of D365 Customer Engagement. Key Responsibilities Lead the architectural design and strategy for D365 CE, solutions, ensuring alignment with business goals and scalability. Collaborate with business stakeholders to translate requirements into robust, high-performance architectural solutions. Oversee the implementation of D365 CE architecture, ensuring integration with omnichannel … capabilities, case management, and customer service automation. Provide technical leadership to development teams, ensuring best practices in customization, system integration, and solution deployment. Conduct architectural reviews and provide guidance on optimizing existing D365 CE systems to meet evolving business needs. Mentor and support internal teams on architectural methodologies, best More ❯

skilled D365 CE Architect . This is a fantastic opportunity to join a forward-thinking company, leading the design and architecture of cutting-edge customer engagement solutions. As a recruitment partner, we are looking for a visionary architect with deep technical knowledge and experience to shape and drive … the architecture of D365 Customer Engagement. Key Responsibilities Lead the architectural design and strategy for D365 CE, solutions, ensuring alignment with business goals and scalability. Collaborate with business stakeholders to translate requirements into robust, high-performance architectural solutions. Oversee the implementation of D365 CE architecture, ensuring integration with omnichannel … capabilities, case management, and customer service automation. Provide technical leadership to development teams, ensuring best practices in customization, system integration, and solution deployment. Conduct architectural reviews and provide guidance on optimizing existing D365 CE systems to meet evolving business needs. Mentor and support internal teams on architectural methodologies, best More ❯

skilled D365 CE Architect . This is a fantastic opportunity to join a forward-thinking company, leading the design and architecture of cutting-edge customer engagement solutions. As a recruitment partner, we are looking for a visionary architect with deep technical knowledge and experience to shape and drive … the architecture of D365 Customer Engagement. Key Responsibilities Lead the architectural design and strategy for D365 CE, solutions, ensuring alignment with business goals and scalability. Collaborate with business stakeholders to translate requirements into robust, high-performance architectural solutions. Oversee the implementation of D365 CE architecture, ensuring integration with omnichannel … capabilities, case management, and customer service automation. Provide technical leadership to development teams, ensuring best practices in customization, system integration, and solution deployment. Conduct architectural reviews and provide guidance on optimizing existing D365 CE systems to meet evolving business needs. Mentor and support internal teams on architectural methodologies, best More ❯

Development Alida (formerly Vision Critical) is looking for someone to lead and build our EMEA business. This is your chance to steer the EMEA customer base across our offices in the UK, France, and Germany as well as influence the strategy of the wider business. You'll be instrumental … customers, this role is for you. This is a 12 month contract role, but we are open to flexible or fractional arrangements. Leadership of Customer Success/Account Management/Partner Management team Directly manage the UK Customer Success (CS) leader and France Country Manager, help inspire their … to deliver an exceptional experience for our customers (top tier brands) and partners (world class research agencies) Be an active part in the global Customer Success leadership team, identify trends in the customer base to devise and lead global Customer Experience initiatives and OKR development/execution. More ❯

the global Digital Marketing function in the wider Ecommerce team. The Loyalty Executive will be responsible for supporting the delivery of and managing our customer rewards programme. This role requires a hands-on customer-centric marketer with a passion for enhancing customer engagement, driving customer loyalty, and delivering exceptional customer experiences. The successful candidate will support the Loyalty Manager in collaborating with various departments to ensure the loyalty programme aligns with our business goals and brand values and will manage the day-to-day operations of the programme when live. You'll be … Supporting the Loyalty Manager in designing and implementing a comprehensive customer loyalty programme that aligns with Jellycat's strategic objectives-such as increasing customer lifetime value and active engagement with the brand. Conducting market research to understand customer needs, preferences, and trends. Developing rewards and incentives More ❯

businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Why we need this role: The Customer Success Executive is a pivotal, customer-facing role responsible for ensuring our largest enterprise clients achieve their critical business objectives through the strategic … use of solutions. By building long-term, value-driven relationships, this role navigates complex customer political landscapes and positions us as a trusted partner at all levels of the account. Success is rooted in creating and implementing customer success plans that align with customer goals, driving knowledge … paving the way for us to become a strategic thought partner by sharing relevant insights and leveraging internal expertise at the right moments. The Customer Success Executive also ensures seamless onboarding experiences, fosters ongoing customer engagement through regular touchpoints like reviews and training, and monitors key metrics More ❯

experience of entity data and can get you up to speed in no time!). As an established disruptor to the market our global customer base continues to expand at pace, and we are looking for a Head of Customer Success to play a pivotal role in driving … the growth and scaling of Kuberno. By providing strategic leadership and fostering a culture of excellence leading the Customer Success team, this role will ensure that our approach to customer success remains market-leading and recognised as one of our unique selling points (USPs). The Head of … Customer Success will be instrumental in scaling the team alongside the business, building on existing foundations to deliver an even more impactful customer success experience. This role collaborates across the business bringing the voice of the customer to everything we do. Through continuous improvement and proactive engagement More ❯

Kingdom The Power Platform & CE Apps Developer will be responsible for designing, developing, and optimizing applications within the Microsoft Power Platform and Dynamics 365 Customer Engagement (CE) Apps to support Revenue Operations (RevOps). This role will work with stakeholders across sales, marketing, customer success, and finance … business processes, improve data accuracy, and enhance automation. This position requires expertise in Power Apps, Power Automate, Dataverse, and Dynamics 365 CE modules (Sales, Customer Service and Customer Insights - Journeys.). The ideal candidate will have a strong development background, experience integrating Power Platform with other enterprise applications … Microsoft Power Platform (Power Apps, Power Automate, Power BI, Power Virtual Agents/Copilot Studio) . Strong experience with Dynamics 365 CE Apps (Sales, Customer Service, Customer Insights - Journeys) . Proficiency in Dataverse, SQL, and data modeling for business applications . Ability to develop custom connectors and APIs More ❯

COMPANY OVERVIEW The AI-Powered Decision Engine for Customer-First Products First Insight is a global leader in AI-powered decision-making, trusted by brands like Gap, Under Armour, Marks & Spencer (M&S), Woolworths, Family Dollar, and Kohl's. Leveraging advanced AI technologies-including Agentic AI, generative AI and … real-time consumer data, First Insight transforms consumer insights into profitable strategies that drive measurable business success. Powered by its proprietary Voice of the Customer platform and Value Score, First Insight enables businesses to evaluate the value of products, people, and experiences. First Insight helps companies confidently design, price … businesses across industries-including retail, apparel, footwear, automotive, home goods, CPG, and hospitality-to outpace competitors by deeply understanding and adapting to ever-changing customer needs. From concept to conversion, First Insight equips brands to create offerings customers love while achieving higher revenue, stronger margins, and deeper customer More ❯

the landscape of personalised education across the UK. As a CRM Executive/Senior CRM Executive, you will play a crucial role in our customer relationship strategies, focusing on implementing and optimising customer engagement campaigns through our Braze platform. This position is central to driving customer retention, engagement, and growth - ultimately influencing the way UK families access quality educational support. Key Responsibilities Campaign Execution and Optimisation: Implement and optimise CRM campaigns covering the entire customer lifecycle, from acquisition through to retention, ensuring high levels of engagement and conversion. Braze Platform Mastery: Utilise … automation capabilities. Data-Driven Personalisation: Develop and execute data-driven segmentation and personalised communication flows. Employ Braze to tailor communications that resonate with distinct customer segments. Collaboration for Optimised User Experiences: Work closely with the Growth, Marketing, Data, and Product teams to refine and optimise user experiences, contributing to More ❯

and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft … real people, and we support all our teammates even as a fast growing organization. Position Overview: We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will … work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain More ❯

and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft … real people, and we support all our teammates even as a fast growing organization. Position Overview: We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will … work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain More ❯

and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft … real people, and we support all our teammates even as a fast growing organization. Position Overview: We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will … work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain More ❯

and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft … real people, and we support all our teammates even as a fast growing organization. Position Overview: We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will … work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain More ❯

and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft … real people, and we support all our teammates even as a fast growing organization. Position Overview: We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will … work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain More ❯

and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft … real people, and we support all our teammates even as a fast growing organization. Position Overview: We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will … work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain More ❯

and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft … real people, and we support all our teammates even as a fast growing organization. Position Overview: We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will … work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain More ❯

and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft … real people, and we support all our teammates even as a fast growing organization. Position Overview: We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will … work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain More ❯

locations to serve more than 65,000 companies – from startups to public companies – that rely on Freshworks software-as-a-service to enhance their customer experience (CRM, CX) and employee experience (ITSM). Our cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer … Forbes, Fortune, Bloomberg, and has been named a BuiltIn Best Place to Work in San Francisco and Denver for the last three years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price … and Best Relationship. Job Description Freshworks is seeking a Voice of Customer (VoC) leader to lead our efforts in capturing, analyzing, and leveraging customer feedback to drive product improvements and enhance customer experience across our suite of products. Reporting to the VP of Customer Engagement More ❯

locations to serve more than 65,000 companies – from startups to public companies – that rely on Freshworks software-as-a-service to enhance their customer experience (CRM, CX) and employee experience (ITSM). Our cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer … Forbes, Fortune, Bloomberg, and has been named a BuiltIn Best Place to Work in San Francisco and Denver for the last three years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price … and Best Relationship. Job Description Freshworks is seeking a Voice of Customer (VoC) leader to lead our efforts in capturing, analyzing, and leveraging customer feedback to drive product improvements and enhance customer experience across our suite of products. Reporting to the VP of Customer Engagement More ❯

locations to serve more than 65,000 companies – from startups to public companies – that rely on Freshworks software-as-a-service to enhance their customer experience (CRM, CX) and employee experience (ITSM). Our cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer … Forbes, Fortune, Bloomberg, and has been named a BuiltIn Best Place to Work in San Francisco and Denver for the last three years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price … and Best Relationship. Job Description Freshworks is seeking a Voice of Customer (VoC) leader to lead our efforts in capturing, analyzing, and leveraging customer feedback to drive product improvements and enhance customer experience across our suite of products. Reporting to the VP of Customer Engagement More ❯