1 to 25 of 97 Customer Engagement Jobs in London

have supported to date. Their mission is to deliver impactful work, bringing real and measurable value to clients’ organisations on every project. About the Customer Engagement Excellence Service Line As part of our client’s organisation, the Customer Engagement Excellence service line operates as an independent … life sciences industry. The team specialises in field force excellence, medical excellence, and marketing excellence, combining deep industry expertise across platform ecosystem design, customer engagement transformation, AI enablement, and impact-based analytics. Offering full lifecycle support - from strategy through to execution - the team empowers organisations to optimise performance ...

Customer Success & Operations Manager | SaaS Messaging Platform | Customer Engagement & Operational Excellence A SaaS digital communications company with 20+ years’ experience, helping organisations deliver secure, scalable messaging and workflow solutions across diverse industries. After two years of product development, the company is now focused on sales and customer engagement, offering an exciting opportunity to grow, develop skills, and contribute to its next phase of growth in a fast-paced, high-impact environment. The Role You will play a pivotal role in driving customer engagement and operational excellence for a cutting-edge SaaS messaging platform. ...

work with them long term. Their mission is to deliver impactful work and, with every project, bring real value to clients’ organisations. About the Customer Engagement Excellence Service Line As part of our client’s organisation, the Customer Engagement Excellence service line operates as an independent … life sciences industry. The team specialises in field force excellence, medical excellence, and marketing excellence, combining deep industry expertise across platform ecosystem design, customer engagement transformation, AI enablement, and impact-based analytics. Offering full lifecycle support from strategy through to execution, the team empowers organisations to optimise performance ...

looking for an experienced Dynamics 365 for Customer Engagement Solution Architect with experience in solution development and functional analysis into large-scale enterprise Dynamics 365 architecture with a hands-on approach in designing and leading the implementation of Dynamics 365 products, working with both onshore and offshore development … proposal development and provide input in business development while mentor junior and offshore staff. This role is therefore kingpin to KPMG Microsoft business solutions customer delivery of Microsoft Dynamics 365 solutions. It is a dynamic and exciting opportunity to join a rapidly developing business area within an established ...

London – Hybrid £110k to £130k base + commission + equity We’re working with a global, venture-backed technology business building an AI-powered customer communications platform used by enterprise organisations to enhance customer engagement across digital channels. The company is scaling its enterprise presence … will own and develop a small portfolio of strategic enterprise accounts, partnering closely with senior stakeholders to embed AI-driven solutions into their customer experience strategy. This is a role for a tenacious, resourceful enterprise seller who thrives in complex environments and is comfortable challenging and influencing ...

software product for the pharmaceutical sector. You will be at the heart of how global pharma brands use marketing technology and content to drive customer engagement, shaping processes from day one. The Company They are a specialist data strategy consultancy focused on the pharmaceutical and life sciences sector. … consulting, they are now launching a new software solution that blends services and product. Their work sits at the intersection of data, MarTech and customer engagement, helping clients get more value from their content and technology investments. You will be joining them at an exciting inflection point ...

Customer Experience & Contact Platform Architect - Manager London Manchester Edinburgh CL7 Accenture is a leading global professional services company, providing a broad range of services in customer, strategy and consulting, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation … industry expertise, diverse skill sets and next-generation technology to each business challenge. As a team: Song Service: Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers – both B2B and B2C. The Service practice sits within ...

plus 15% clearance bonus Must be willing to be full-time on-site in Central London Skills required in machine learning, GenAI, NLP, Customer Engagement/Consultancy Who are we? We are recruiting Junior, Senior and Lead Data Scientists with AI specialism and enhanced DV Clearance … you. KEY SKILLS: Data Science/Data Scientist/AI Engineer/AI/Machine Learning/ML/NLP/GenAI/Stakeholder Engagement/Customer Engagement/AWS/Azure/Cloud/Docker/Kubernetes/CI/CD/Deep Learning ...

Digital Customer Success Manager (CSM) - M365 Copilot Chart ITALIAN Language is Must Role Title : Digital Customer Success Manager Would you love to build expertise around the next generation of SaaS Business Applications cloud services? As a Digital CSM you will become part of the next generation of customer engagement specialists at Microsoft. As an CSM, your customer’s success comes first, and their success with the business solutions they build on Microsoft 365 Copilot Chart is core to Microsoft’s success. You will work with a wide range of customers to help them adopt technology ...

part of the Service team, you will: Work in a technical capacity contributing through hands-on CCaaS/AI design and build to deliver customer experience and contact platforms at scale. Be at the forefront of CCaaS and AI innovation, helping clients build connected, always-on service models … their customers. Work with leading organizations across multiple industries, contributing to large-scale customer and platform transformations. Support clients in defining a customer-first mindset and reshaping their business and operating models. Transform customer journeys and service interactions using data, CCaaS platforms and AI to create seamless ...

online presence and performance of the portfolio of The Lakes Distillery brands across DTC, optimising the website and digital marketplaces to ensure a seamless customer experience to maximise sales. SCOPE: This role involves managing online sales and distribution while ensuring compliance with alcohol regulations. It includes optimising digital platforms … driving customer engagement, and using data analytics for sales growth. The role also focuses on product launches, partnerships, and omnichannel integration for a luxury user experience across owned digital touchpoints and product fulfilment. PIONEER Nyetimber Group is the pioneer of English Sparkling Wine and Single Malt Whisky. ...

growing Microsoft Partner globally, with a presence in the UK and Europe for just over two years. Our continued success is built on relentless customer focus, innovation, and a world-class team. You’ll be joining a high-energy, high-impact organisation with the opportunity to make the role … Microsoft cloud ecosystem. This role combines day-to-day account ownership with enterprise-level sales discipline, including structured account planning, multi-stakeholder engagement, and complex renewal and expansion motions. The ideal candidate has hands-on experience working within the Microsoft ecosystem (Microsoft 365, Azure, CSP) and is comfortable supporting ...

services. Owns end-to-end solution architecture across complex transformation programmes, spanning pre-sales, bid, and delivery. Combines deep technical authority, commercial awareness, and customer engagement to deliver differentiated, feasible, winning solutions. Purpose Act as senior technical lead across the opportunity lifecycle - shaping, capture, and transition to delivery. … Strategy Lead architecture for large, complex public sector pursuits Define win themes, differentiators, innovation strategy Partner with capture/BD teams pre-RFP through customer engagement Lead executive solution reviews Drive cross-functional initiatives of strategic importance Technical Architecture Design scalable cloud and platform solutions Use accelerators, reusable ...

organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job Description Customer Engagement Manager Locations : London | Hybrid Get To Know Us: SS&C Intralinks is a global technology provider of inter-enterprise content management … Deal Service solutions based on the client’s business needs. The CEM will also work closely with core stakeholders within Field Sales, Sales Engineers, Customer Success and Legal. Additionally, the CEM will have a cadence and work closely with our Marketing, PMO, SOC, Tech Ops, Finance/Billing ...

growing Microsoft Partner globally, with a presence in the UK and Europe for just over two years. Our continued success is built on relentless customer focus, innovation, and a world-class team. You’ll be joining a high-energy, high-impact organisation with the opportunity to make the role … growth across the region. Overview: We are seeking an experienced Cloud Solutions Consultant (Azure) to join our UK Cloud Services team. This is a customer-facing, commercially aware role for an Azure professional who can independently design and deliver modern cloud solutions while partnering closely with Sales to drive ...

directly to the Sales Director and liaising closely with your colleagues in the UK and globally, you’ll be focused on expanding our EMEA customer base by identifying and winning new business customers. Duties: Driving new business opportunities within the EMEA region and securing contracts with new customers against … your targets Driving the entire sales cycle from initial customer engagement to close Managing pipeline coverage to generate own leads in addition to those provided through daily prospecting via email, LinkedIn and phone Consulting with prospects about business challenges and requirements around cybersecurity Maintaining a high level ...

Sales and liaising closely with your colleagues in the UK and other teams around the world, you’ll be focused on expanding our EMEA customer base by identifying and winning new business customers. This is what you’ll be doing, day to day: Driving new business opportunities within … EMEA region and securing contracts with new customers against your targets Driving the entire sales cycle from initial customer engagement to close Managing pipeline coverage to generate own leads in addition to those provided through daily prospecting via email, LinkedIn and phone Consulting with prospects about business challenges ...

Manchester/Milton Keynes/London- 2-3 Days Work from Office. (Hybrid) Job Type: Permanent/Fixed Term Job Summary: Position Overview The Customer-Facing Operations Manager is responsible for overseeing telecom field service operations, ensuring exceptional customer engagement, and driving operational excellence across multiple projects. … with UK regulations and cultural practices, and overseeing Health, Safety, and Environmental (HSE) and quality standards through the Health and Safety Manager. Key Responsibilities Customer Engagement & Relationship Management Act as the primary point of contact for clients, ensuring clear communication and alignment on project goals. Manage escalations promptly ...

like Power BI and SQL to extract, model, and interpret data, and you’re experienced with Microsoft D365 Finance and Operations (F&O) and Customer Engagement (CE) If so, we have the perfect opportunity for you! We’re looking for a strategic, hands-on Group Reporting & Analytics Business … like Power BI and SQL to extract, model, and interpret data, and you’re experienced with Microsoft D365 Finance and Operations (F&O) and Customer Engagement (CE), and experience with Microsoft Fabric is desirable. Your attention to detail and ability to communicate complex information clearly allows ...

About Odicci Odicci is a gamification platform helping some of the world’s most exciting brands bring customer engagement, CRM, and loyalty strategies to life. From ASDA to SEPHORA and JD Sports, we work with brands that want to create meaningful, measurable customer experiences … opportunities. What You Will Do Support the commercial team in identifying and developing new business opportunities Research prospects and map out contacts within existing customer accounts Assist in building outreach campaigns (emails, LinkedIn, follow-ups) to start conversations and book meetings Help prepare presentations, reports and materials that support ...

looking for an experienced D365 Contact Centre Specialist to take a leading role in shaping and enhancing our client's customer engagement and contact centre capability. This is a permanent position with hybrid working across London and the Midlands, and open to candidates who prefer to work mostly … wider business goals. Drive the integration of omnichannel capabilities — including email, voice and live chat — working closely with relevant teams to deliver smoother customer journeys. Oversee and coordinate the configuration and optimisation of Teams Telephony to support reliable, unified communications across the organisation. Leverage Azure Communication Services to support ...

looking for an experienced D365 Contact Centre Specialist to take a leading role in shaping and enhancing our client’s customer engagement and contact centre capability. This is a permanent position with hybrid working across London and the Midlands, and open to candidates who prefer to work mostly … wider business goals. Drive the integration of omnichannel capabilities — including email, voice and live chat — working closely with relevant teams to deliver smoother customer journeys. Oversee and coordinate the configuration and optimisation of Teams Telephony to support reliable, unified communications across the organisation. Leverage Azure Communication Services to support ...

London, Manchester or other UK locations Practice: Data & AI Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With … working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. As a Customer Data Platform Consultant, you will: Have an extensive background in customer data platforms for large organizations and will be comfortable integrating multiple complex data ...

transforming how global organisations manage complex workflows and documentation. Having experienced significant growth and secured major investment, this organisation is continuing to expand its customer base across multiple regions. This role sits within a highly collaborative onboarding function where you will work closely with customers to ensure smooth implementation … with the ability to explain complex ideas in a clear and accessible way to varied audiences Self-driven, proactive, and passionate about delivering exceptional customer experiences Strong problem-solving skills, with a creative mindset for developing effective strategies that support customer engagement Comfortable learning and using ...

user who are looking to add a CRM Product Specialist to their business systems team. This role will be focused around enhancing the Customer Engagement platform and driving continuous improvement. Responsibilities Lead the product roadmap for D365 CRM, ensuring alignment with business goals and user needs. … Strong experience working with Dynamics 365 CE in a Product owner, CRM Specialist or Functional Consultant role Solid understanding of CRM processes across Sales, Customer Service and Customer Insights modules. Proven ability to gather requirements, manage backlogs, and deliver enhancements in an Agile environment Excellent communication skills with ...