2 of 2 Customer Engineer Jobs in the Midlands

AI powered 1-Click competency framework builder - essentially reducing L&D build time from 1 year down to 1 day or less. We are looking for a stand out Customer Success Engineer to join our team. If you are looking for an exciting, rewarding, and challenging role in an innovative and fast paced business then you have arrived … at your destination. Please note: this role is available for people based (domiciled) in the UK only. Also please respond to all questions in the application. Role Title Customer Success Engineer (CSE) Location Home-working UK based role with occasional travel to the Leicester office (you need to be domiciled in the UK) Reports To VP Operations Working … Hours The role is for 40 hours per week. Working days and times are Monday to Friday, 8 hours a day between 9am and 5pm. Job Overview Customer Success Engineer will be responsible for managing all the technical aspects of the relationship with our customers. This will include assisting with the Technical onboarding of our customers, providing second More ❯

Proactive Personnel are recruiting on behalf of our long-standing client in Telford, who are looking for a Customer Support Engineer to join their team. Whats in it for you? Company events Company pension Gym membership On-site parking Private medical insurance Referral programme Salary: £24,500 - £26,000 per year Key duties and responsibilities will include: Handling … and prioritising tickets related to customer faults and achieving resolutions within agreed SLAs Log, categorise & prioritise customer tickets in line with the relevant ticket banding and type Conduct diagnosis of faults and attempt documented fixes appropriate to the fault where escalated to second line support or 3rd party providers End-to-end problem isolation and troubleshooting of service … identify root causes Potential in having to assist on site with any faults and identifying root causes of issues Ideal Candidate: Qualifications/Experience: 1+ years of experience in customer service, telecommunications industry is a plus Strong phone contact handling skills and active listening Ability to multi-task, prioritize, and manage time effectively Familiarity with CRM systems Outlook More ❯