3 of 3 Customer Engineer Jobs in the Midlands

Are you a Customer Support Engineer? Do you have prior experience troubleshooting PLC systems? Are you confident liaising with customers and supporting them with technical issues? If so, I am actively hiring for a Customer Support Engineer to join an automation business on a permanent basis. Customer Support Engineer Permanent Position Days and Nights … shift pattern (Panama Shift – 42 hour week) Market Harborough Customer Support Engineer Job Description Maintaining positive customer relationships ensuring they are supported during breakdowns and providing professional telephone support for both internal, external and PLC related topics Managing the hotline ticket systems for IT, facilities and controls Ensuring accurate documentation is added to the system from calls … had with customers Attending sites during support office ours to support project works and training Troubleshooting PLC problems with end customers Customer Support Engineer Essential Experience/Skills/Qualifications Must be able to troubleshoot PLC systems (Siemens TIA/Step 7 is advantageous) Flexibility to travel when required Strong customer service/support experience within a More ❯

a new direction? My client is an established manufacturing company who provides critical engineering solutions to their blue-chip client base worldwide. They now have a requirement for a Customer Support Engineer to join their friendly team in Stamford, Lincolnshire. The successful Customer Support Engineer will provide direct customer support via telephone, email, remote access … you will be required to stay away from home several times per month, in return you will receive an attractive starting salary and additional payments, and all expenses covered. Customer Support Engineer Responsibilities: Ensure customers receive the highest level of customer support and service. Respond to and record all incoming technical calls and emails within agreed SLA … with the company's quality systems. Manage warranty claim requests and working collaboratively with other service teams and managers. Carry out electrical and mechanical testing of equipment. Travel to customer sites to carry out commissioning, testing, training and planned maintenance on products, generating detailed reports documenting all work carried out. Customer Support Engineer Requirements: Must have completed More ❯

Job summary We are looking for two ICT Acute Customer Engagement Engineers to join the Innovate team. In this hands-on role, you'll be a visible and proactive presence - floorwalking to assist users, resolving technical issues before they escalate, and ensuring seamless ICT service delivery. You'll work closely with our ICT Service Desk and Operations Team Leaders … to maintain high service standards and meet SLAs. We're looking for someone with: A logical, methodical approach to troubleshooting Excellent communication and customer service skills A collaborative mindset and a proactive attitude If you're ready to make a real impact and help shape a user-friendly, responsive ICT environment, wed love to hear from you. *Please note … users who may not have raised a formal request. Install and configure IT hardware, software, and peripheral devices in accordance with organisational standards and user needs. Take ownership of customer issues through to resolution, providing a visible and approachable ICT support presence across sites. Provide networking support and troubleshooting, including patching, configuration, and maintenance of switches, routers, and related More ❯