14 of 14 Customer Experience Jobs in Bristol

. Join NHS Blood and Transplant (NHSBT) and help improve donor experiences through a major digital transformation programme. Working within the Donor Experience Services team, you will ensure donor needs are considered throughout the donation journey and help deliver improved outcomes. The Donor and Session Programme (DASP … Pulse blood management system. The programme will transform technology and experiences across Blood, Platelet and Plasma donation services. We are seeking someone with experience supporting large transformation programmes, ideally within digital environments. A background in customer experience is desirable. You will be comfortable working in a complex ...

Services organisation is seeking an experienced CRM Campaign Manager with strong Braze expertise to play a key role in the delivery of a major customer engagement programme. This is a hands-on delivery-focused role where you will be responsible for developing, executing and optimising CRM campaigns and customer journeys, helping the business maximise the value of their investment in Braze. With significant growth targets, improved customer data capabilities, and a major new service launch planned, this is an exciting opportunity to make a tangible commercial impact. We're looking for someone who combines strategic CRM thinking ...

This includes on-site and remote work. The role also entails contributing to the efficient operation of the Service Assurance Team while maintaining exceptional customer service when dealing with customer challenges on the SAT desk or on site/remotely. All while delivering exceptional customer service … Attend project meetings and ensure all stakeholders are updated with progress throughout the project delivery Build the solution, where possible, ahead of visiting the customer site and act as the key escalation point for team members to assist with technical issues. Ensure regular communication with clients while exceeding their ...

role oversees the day-to-day operation of the Helpdesk, manages service performance against agreed SLAs, drives continuous improvement in processes, systems, and customer experience, and leads, coaches, and develops the support team to ensure the effective prioritisation and resolution of incidents and service requests. Main Duties: Leadership … hours and out-of-hours Helpdesk teams, setting clear objectives, responsibilities, KPIs, SLAs and performance standards to deliver consistently high operational performance and customer service. Monitor individual and team performance, conducting regular one-to-ones, appraisals and quality audits providing constructive feedback. Identify training and competency gaps, developing Helpdesk ...

composable and headless solutions, PIM implementations and optimisation roadmaps. Manage digital product retainers focused on product roadmaps, optimisation, maintenance and measurable improvements to platforms, customer experience and business performance. Keep scope, timelines, budgets and resourcing clear enough for teams and clients to make good decisions. Track budgets, scope … happen next Projects move forward with control, quality and commercial awareness Teams stay focused, organised and clear on priorities What we’re looking for Experience 2–3 years’ experience supporting or managing digital projects, ideally websites, platforms or digital products, with hands-on exposure to planning, priorities, risks ...

project outcomes that enables Capgemini to deliver major programmes linked to client challenges. Working with colleagues across Capgemini to deliver business than can including customer experience, digital and engineering offerings. Operating as a delivery owner on major defence programmes, including shaping proposals, designing parts of transformation programmes … background in a consulting environment where you have delivered parts of transformation programmes, ideally for Aerospace and Defence major clients AI curiosity and ideally experience in creation of AI augmented propositions Experience being client facing and developing client relationships, fostering trust and building credibility across your domain ...

client in Bristol is looking for a new team member to join their Customer Support Team. Job Description: They are breaking the norm in the construction industry and have digital products that are bang on for an old industry. They need to grow their team to support their fast … growing customer base and want individuals who are able to deliver a fantastic, personal customer experience. They have the tools and the knowledge to ensure this role is enjoyable as much as their customers will enjoy having you on their side. Package: Generous basic salary Generous and flexible ...

functionality to encourage engagement. Liaise with the Development team to stay up to date with new platform features and recommend improvements. Liaise with the Customer Experience team to ensure they are familiar with each project and can deliver networking services effectively. Maintain high standards of product quality ...

respond to operational issues. Handle reception-related complaints and concerns calmly and professionally. Monitor feedback and identify opportunities to improve the patient/customer experience. Keep internal navigation, signage and information up to date. Assist with recruitment of new reception staff. Provide training and induction for new starters. Conduct … support colleagues through change and new ways of working. Qualifications Desirable Qualifications or training relevant to reception, administration, healthcare, operations, IT or digital coordination. Experience Desirable Previous experience of supporting or leading a team. Experience of training or inducting new staff. Experience of working with data ...

strength andexpertiseof a leading veterinary careorganisation. Our teams play a vital role in making pet healthcare more accessible through innovation, operational excellence, and outstanding customer experience. Help Shape the Future of Data at Pet Drugs Online We're looking for a BI Developer to join our growing team … scalable and reliable reporting environment. Contributing to the ongoing evolution of our data and analytics capabilities. What We're Looking For Strong commercial experience with Power BI and Power BI Service , including dataflows, apps, and gateway management. Proven experience designing and optimising data models within Power BI. Advanced ...

Customer Service Technical Representative Location: Bristol Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. … existing employees, we drive a culture that is founded on positive change and development. Summary of the role Act as Technical Support to Customer Services, dealing with technical queries from administrators & customers. Individuals in this role will provide input to projects and review all procedural changes as well ...

resources and monitoring service-level performance. Maintaining excellent standards across health and safety, housekeeping, security and compliance. Driving improvements to accuracy, throughput, reporting and customer experience. Managing performance, coaching colleagues and supporting team development. Experience needed: Proven experience in warehouse, logistics, fulfilment or operational management. Strong people … motivate teams. Excellent knowledge of stock control, inventory accuracy, reporting and operational planning. Awareness of health and safety, audit readiness and compliance requirements. Experience using WMS, ERP or asset management systems would be an advantage. Exposure to device logistics, IT asset management, provisioning or MDM/UEM environments would ...

automation strategy, ensuring successful adoption of emerging technologies. Drive technology-driven transformation initiatives across the organisation to modernise business processes and enhance customer experience. Manage technology budgets, resources, and strategic supplier relationships. Required Skills & Qualifications: Strategic technology leader with the ability to define and deliver a technology roadmap that … supports business objectives. Strong commercial awareness with experience in managing budgets and ensuring technology investments deliver measurable business value. Deep understanding of technology operations, cyber security, enterprise applications, and data management in a secure, scalable environment. Proven ability to lead enterprise business systems and create an integrated technology ecosystem. ...

mentoring and coaching feature and platform teams to higher levels of DevOps capability to drive continuous improvements and enhance the end customer experience. You’ll assess their current levels of DevOps technical capability to identify any gaps, and support them in closing these through learning workshops and training. Demonstrating … efficient and reliable software delivery. Proficiency in Terraform for automated provisioning and management of cloud resources. Knowledge of Kubernetes (K8s), particularly Amazon EKS. Extensive experience with Helm and Helmfile for Kubernetes applications. Hands-on experience with ArgoCD for GitOps workflows. Strong understanding of cloud and container networking principles. ...