14 of 14 Customer Experience Jobs in Bristol

Senior Customer Experience (CX) Manager At CareScribe, we design technology that helps people work smarter, communicate better, and create more inclusive environments. What started as a mission to make workplaces and education more accessible has grown into building tools that boost productivity, focus, and connection for everyone. Our products, Caption.Ed and TalkType, help people capture, transcribe, and interact … accessible. For us, every customer interaction matters - and that's where you come in. Where you come in We're looking for a strategic and hands-on Senior CX Manager to lead a newly formed Customer Experience team, bringing together Customer Success, Support, and Partnerships into a unified function. You'll own the post-sale journey … Oversee partnerships as part of the wider Customer Experience remit, ensuring alignment and delivering agreed outcomes. About you Strong strategic thinker with a track record of delivering CX pathways that drives retention, renewals and growth. Experienced in leading multi-functional Customer Experience teams in a SaaS or tech environment. Skilled in building and scaling teams, processes More ❯

solutions, seeks an experienced Field Services Technician. You will be pivotal in aiding clients and other in-house teams, by leading the installation and maintenance of advanced solutions at customer sites. The mission is to connect the disconnected, bridge the connectivity gap, and unlock the full potential of organisations worldwide. Key Responsibilities: Service Delivery:Effective and timely delivery of … services through installation, configuration, and commissioning of all advanced solutions. Customer Experience: Meet and exceed customer expectations, which is measured through customer satisfaction and feedback data. Brand Representation:Alwaysmaintaina professional and positive image and provide excellent customer service whilst on-site. Safe Working: Undertake work according to policies and procedures, health and safety standards and … regulations. Job Administration: Timely and accurate completion of administration related to the role (e.g. job notes, install photographs, admin of stock, H&S recordings etc.). Required Qualifications and Experience: Similar Work: Demonstrable experience in a similar role. Working with businesses such as BT, Sky, Virgin Media, or similar would be advantageous. Lone Working: Those familiar with autonomous More ❯

evaluate, and book their mountain holidays. You'll own the experimentation programme end-to-end - identifying opportunities, prioritising ideas, running tests, and ensuring learnings translate into real commercial and customer impact. That means not just looking at data, but also understanding our customers deeply: how they shop, what frustrates them, what delights them, and how we compare to competitors. … in online travel. What you'll be doing Lead experimentation: Own and deliver a CRO roadmap that steadily improves our booking funnel through regular, well-structured tests. Understand the customer: Talk to customers, observe sessions, and gather insights from sales and support teams to understand pain points and motivations. Research competitors & trends: Stay close to how customers shop with … and Supply to move tests from idea to release quickly, and keep everyone aligned on goals and results. Communicate clearly: Share results and learnings in a way that connects customer experience with commercial outcomes, helping everyone make better decisions. Champion pragmatism: Stay focused on what drives outcomes, making smart trade-offs, while being comfortable working hands-on with More ❯

when you fail, we all learn, then we’re eager to hear from you. We are looking to expand our Through Life Support Engineering capability in all levels of experience and are keen to hear from you if you feel you’re ready to take the next step in your career. You must be a Sole UK National and … qualify for Security Clearance. Job Description The Configuration Management Engineer role will involve working as part of an Integrated Logistics Support (ILS) team for the customer, planning and developing support across Products, Systems and Equipment (PSE) with a specific focus on the supportability of the digital related resources including hardware, software, firmware, data and network infrastructure. This role may … and investigating technical issues. Support or lead the development of digital asset support policies and procedures. Support or lead the development and maintenance of technical documentation in line with customer process. Apply a practical systems thinking approach to understand the wider system interactions and solutions. Be adaptable, as project requirements evolve, and ensure relevant parties are notified of changes More ❯

and when you fail, we all learn, then were eager to hear from you. We are looking to expand our Through Life Support Engineering capability in all levels of experience and are keen to hear from you if you feel youre ready to take the next step in your career. You must be a Sole UK National and qualify … for Security Clearance. Job Description The Configuration Management Engineer role will involve working as part of an Integrated Logistics Support (ILS) team for the customer, planning and developing support across Products, Systems and Equipment (PSE) with a specific focus on the supportability of the digital related resources including hardware, software, firmware, data and network infrastructure. This role may include … and investigating technical issues. Support or lead the development of digital asset support policies and procedures. Support or lead the development and maintenance of technical documentation in line with customer process. Apply a practical systems thinking approach to understand the wider system interactions and solutions. Be adaptable, as project requirements evolve, and ensure relevant parties are notified of changes More ❯

and depth of suppliers available to customers, ensuring competitive pricing and great choice. Manage supply data: Ensure accurate, consistent, and maintainable supply data that reduces errors and enhances the customer experience. Drive technical excellence: Help shape and improve the holiday packaging engine, optimising areas like data model, supply availability, and search speed. Monitor performance: Track key metrics such as … efficiency. Look ahead: As Heidi scales, take responsibility for the underlying data model and technical systems that power supply and packaging. What we're looking for from you Integration experience: You've managed integrations end-to-end, including timelines, stakeholders, and complex technical processes. Customer and commercial mindset: You understand how supply and pricing impact both customer experience and business performance. Problem-solving skills: You're resourceful in tackling third-party challenges and finding pragmatic solutions. Collaboration: You're able to communicate effectively with both technical and commercial colleagues, and keep everyone aligned. Technical proficiency: You're confident working with data models, APIs, and system architecture, and can get hands-on when needed. Analytical approach More ❯

You will join the Consumer Servicing & Engagement (CS&E) Platform , a team focused on delivering a unified digital servicing experience for personal customers on the device of their choice. We aim to provide the best digital customer experience by increasing engagement and enabling seamless self-service. Work with other data & ML engineers and technical SMEs to identify … develop and implement new solutions that deliver customer and business value. Promote high quality Data engineering practices alongside maintaining an effective control environment, sharing knowledge with others and offering technical leadership or support as needed. Extensive data engineering experience and implementing data management systems. Strong data literacy, with hands-on analytics and development skills. Solid knowledge of data … governance, architecture, and lifecycle management. Ability to extract and effectively communicate key points from complex code bases to support production builds. Experience with internal libraries such as GCP shared utilities, and building robust pipeline components using Dataflow, DBT jobs.Proficiency in Kafka, GCP (GKE, Clod tools), BigQuery, and cloud-native architectures.Familiarity with automation tools and observability frameworks Experience across More ❯

provided with a van, tools, and comprehensive training to support your success. The Role Service Delivery: Install, configure, and commission wireless connectivity solutions efficiently and to a high standard. Customer Experience: Deliver outstanding service and consistently exceed customer expectations. Brand Representation: Maintain a professional image and represent the company positively on every site visit. Safety & Administration: Work … safely and complete all job documentation and stock records accurately and on time. Travel: Across the South West, with occasional stays away. The Person Experience in wireless, RF, microwave, or telecoms installation. Confident working independently in a mobile, field-based role. Skilled with hand tools, comfortable working at heights, and managing equipment stock. Willingness to travel across the South … roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunity employer and welcome applications from all suitable candidates. More ❯

provided with a van, tools, and comprehensive training to support your success. The Role Service Delivery: Install, configure, and commission wireless connectivity solutions efficiently and to a high standard. Customer Experience: Deliver outstanding service and consistently exceed customer expectations. Brand Representation: Maintain a professional image and represent the company positively on every site visit. Safety & Administration: Work … safely and complete all job documentation and stock records accurately and on time. Travel: Across the South West, with occasional stays away. The Person Experience in wireless, RF, microwave, or telecoms installation. Confident working independently in a mobile, field-based role. Skilled with hand tools, comfortable working at heights, and managing equipment stock. Willingness to travel across the South … roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunity employer and welcome applications from all suitable candidates. More ❯

market leader in its domain of international marine surveillance technology and systems. We are respected, established and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a global impact in the marine domain by leading the next generation of maritime domain awareness technologies, products and systems that significantly enhance security, safety … to work a rotation of "in-country" and "home" working. We are open to Expats; or those willing to work in the Middle East for this role. Role Overview Customer Success Manager We are seeking an ambitious and talented person from a system type product training or product management background to join us as our Customer Success Manager … who will be trained to expert level on our system in order to provide frontline continuous operating support to our customer. You as our Customer Success Manager will be responsible for helping the customer to use and setup their SRT system to ensure they gain optimal benefit, including adhoc user related trouble shooting. You will also provide our More ❯

hiring a Software Engineer to join a high-performing digital development team working on innovative services for millions of users. Youll design, build and maintain backend systems that power customer-facing products. *Youll need to be able to work from their North Bristol office twice a week. What experience youll need to apply Strong experience with .NET … Core, C#, and SQL. Proficiency with Azure Cloud and interest in learning Kubernetes. Solid understanding of software engineering lifecycle and agile methodologies. Experience with event-driven design and reusable service architecture. Ability to work independently in a fast-paced environment. Excellent stakeholder management and communication skills. Passion for automation and eliminating duplication. Ability to manage multiple projects and deadlines. … using .NET Core and C#, while operating within an Azure Cloud environment supported by Kubernetes. Responsibilities include troubleshooting integration issues, improving internal processes, and identifying opportunities to enhance the customer experience. Estimating project timelines, managing technical debt, and clarifying requirements with stakeholders are also part of the remit. The work directly influences the quality and reliability of digital services More ❯

period with likely extension.The successful candidate will have a track record of leading IT services teams, achieving KPIs and SLAs and managing service improvements resulting in a first-class customer experience. Responsibilities Lead and manage a team of 5-7 engineers to deliver the required contractually compliant service to the customer(s) Lead Daily calls with support team … to ensure issues are identified and managed appropriately Engage with client service managers and customer stakeholders to ensure service is running smoothly Use reporting to understand data and performance indicators to drive service improvement Use data and key relationships to forecast future resource requirements Work with client to ensure resources and skill levels are fit for purpose Work with … engage appropriate teams through to successful resolution Manage formal complaints and dissatisfied users Suggest and support new processes, changes to process and improvements to service and/or user experience Ensure adherence to both customer and client policies and procedures Ensure a high level of team communication and engagement with objectives Perform Team Operational 121s Regularly attend management More ❯

ll design, build and maintain user-facing applications that deliver seamless digital experiences.You’ll need to be able to work from their North Bristol office twice a week. What experience you’ll need to apply Strong experience with JavaScript and React. Solid understanding of the software engineering lifecycle and agile methodologies. Experience with component reusability, Redux, and … millions.Development will focus on JavaScript and React, within an Azure Cloud environment supported by Kubernetes. Responsibilities include troubleshooting integration issues, improving internal processes, and identifying opportunities to enhance the customer experience. Estimating timelines, managing technical debt, and clarifying requirements with stakeholders are also part of the role.Participation in the wider technology design community is encouraged, helping to shape engineering More ❯

quality technical documentation to support innovative products used in high-tech industries. Youll collaborate with diverse teams to ensure accuracy and clarity, playing a pivotal role in delivering exceptional customer experiences. The company is dedicated to fostering an inclusive, supportive environment with excellent opportunities for career development and work-life balance. Key Responsibilities Documentation Creation and Management Produce, develop … in engineering labs Collaboration and Communication Liaise with engineers, technicians, and subject-matter experts to resolve technical queries Collaborate with Sales and Marketing teams to support project launches and customer needs Communicate technical details effectively to diverse audiences, tailoring content appropriately Process and Compliance Maintain robust documentation systems, including version control and editing processes Ensure timely organisation, management, and … photographs and illustrations to enhance documentation Use tools like MadCap Flare, Adobe Acrobat, SolidWorks/SolidEdge, and Microsoft Office effectively The Person/Qualifications Strong technical writing skills with experience in document review cycles Proficiency in PC-based applications, including desktop publishing, photo editing, or CAD software Ability to research, analyse, and communicate complex technical information Familiarity with manufacturing More ❯