1 to 25 of 78 Customer Experience Jobs in East London

team to build a community of learning and promoting emergent delivery practices to improve delivery of value to the organisation (e.g., agile & lean) Ensure projects deliver measurable improvements to customer experience, operational efficiency and value of business Collaboration & Leadership Support the IT delivery team in implementing good business analysis practice across the group Help establish and refine delivery … Stay connected and informed with industry trends to ensure tools and methodologies remain cutting-edge Look for continuous improvement in the methods of working and best practice Technical Knowledge & Experience Experience in delivering complex technology-enabled change projects and programmes preferably within a group matrix and retail, leisure or hospitality industry Relevant project management certification (e.g., PMP, PRINCE2 … certifications are desirable Strong proficiency in project management tools and modern delivery methodologies Excellent stakeholder management and communication skills, with the ability to influence at all levels Experience managing cross-functional teams, including third-party vendors Strong financial acumen, with experience managing budgets and forecasts Experience with customer-facing systems (e.g., self service POS) and internal More ❯

About Apexon: Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation is built on a comprehensive suite of engineering services, a dedication to solving clients … for model training and inference. Required Qualifications Bachelor’s or Master’s degree in Computer Science, Data Science, Machine Learning, Applied Mathematics, or a related field. 4+ years of experience in building and deploying AI/ML models in a business setting, ideally in a regulated or enterprise environment. Demonstrated experience taking AI solutions from ideation to production … to translate business questions into analytical frameworks and interpret results for non-technical stakeholders. Strong proficiency in Python, SQL, and relevant ML libraries (e.g., Scikit-learn, TensorFlow, PyTorch). Experience with model operationalization using tools like Docker, Kubernetes, MLflow, or SageMaker. Marketing KPIs knowledge: CTR, conversion rate, MQL to SQL, ROI, CLV, CAC, retention. Experience working with multi More ❯

the achievement of annual revenue and operating expenses targets. You will oversee these business operations and sales optimisation through system and process re-engineering, with a focus on marketing, customer experience, and order lifecycle management. This is a hybrid role - our office is located in the Hammersmith area in London. We are open to applicants based outside of … and external partners to improve the content strategy for each channel to grow the awareness of the Mighty Jaxx brand. Communicate and collaborate with operations business partners (Supply Chain, Customer Service, Brand Managers) for smooth fulfilment, ensuring a high level of customer satisfaction. Work with key stakeholders to develop terms that deliver optimal volume, profit, and customer … e-commerce reporting tools, Google Analytics, Tableau and Excel for performance analysis. Strong analytical skills with the ability to interpret sales and performance data to drive business decisions. Prior experience preferred in managing multi-region e-commerce operations, marketplace negotiations, and partner relations. Excellent stakeholder management, negotiation, and communication skills. Ability to manage multiple priorities, adapt to new platforms More ❯

before transitioning to ongoing system management and optimization nationwide. The successful candidate will be responsible for delivering a comprehensive CRM implementation project that will transform how the organization manages customer relationships across all locations, followed by driving effective utilization of the system to enhance customer experience and business operations. Key Responsibilities Implementation Phase Lead the end-to … testing protocols and quality assurance processes throughout implementation Ongoing Management Phase Manage and optimize CRM system performance across the entire gallery network Develop and implement CRM strategies to enhance customer engagement and retention Create comprehensive reporting and analytics frameworks to measure customer interactions and sales performance Ensure consistent CRM usage and best practices across all gallery locations Provide … and support to gallery teams nationwide Monitor system performance and coordinate with technical teams for maintenance and updates Drive continuous improvement initiatives to maximize CRM effectiveness Essential Requirements Proven experience implementing CRM systems - this is critical for success in this role Strong project management skills with experience managing complex, multi-location rollouts Excellent understanding of CRM platforms (Salesforce More ❯

About the Role: (Retail experience) We are seeking an experienced Cloud Architect with strong domain expertise in the retail sector and technical proficiency in vector search technologies and AI-driven agent systems. This role is responsible for designing scalable and intelligent cloud-native architectures that enhance personalization, product discovery, and operational efficiency for major retail customers using Google Cloud … technologies. Key Responsibilities: • Architect retail-centric solutions on GCP that optimize customer experience, supply chain, and omnichannel engagement. • Implement and optimize vector search capabilities (e.g., ScaNN, FAISS) for personalized product search and recommendations. • Design AI-powered agent systems to support customer service, inventory management, and sales enablement use cases. • Collaborate with retail clients to assess current infrastructure … ML pipelines using GCP tools. • Ensure solutions are secure, compliant, and aligned with retail industry standards and best practices. • Conduct architecture reviews, technical workshops, and hands-on engagements with customer engineering teams. Required Qualifications: • Bachelor’s or Master’s degree in Computer Science, Engineering, or related field. • 10+ years of experience in cloud architecture/solution engineering, including More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven, with a … strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration with marketing activities. Monitor … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align with overall More ❯

Lead Solutions Architect - E-Commerce - Fashion/Retail - £110k - London E-Commerce sector experience needed! PHP, Microservices, Kubernetes and a good handle on 'Tech' required. About the Company Our client are a technology led luxury fashion retailer who prides themselves on delivering a first-class customer experience. With over 2 million customers they deliver to over 80 countries … Ensure that all technology solutions adhere to industry standards and regulations. Qualifications Bachelor’s or master’s degree in computer science or related field Required Skills 10+ years of experience in technology architecture, with a focus on large-scale enterprise systems Proven experience in designing and implementing technology solutions that align with business objectives. Experience in leading … and mentoring teams of technology professionals Strong analytical and problem-solving skills Excellent communication and collaboration skills Knowledge of industry standards and regulations, including security and privacy requirements Experience with cloud-based technology solutions and services Experience with PHP, Laravel, microservice architecture, Kubernetes, Google Cloud Platform/GCP, Amazon Web Services, AWS, Bitbucket VCS/Pipelines Preferred Skills More ❯

your chance to become part of a dynamic, cross-functional team that drives innovation through data. You'll work across departments, connect insights to actions, and help shape both customer experience and business performance. Why This Role is Great In this role, you’ll have the opportunity to: Translate complex data sets into compelling insights that inform high … results are communicated and understood across the business Stay on the leading edge of BI technology, promoting best practices and innovation within the team About You You’ll bring experience in analytics, a knack for problem-solving, and a curiosity that drives you to dig deeper. Here's a snapshot of what you’ll be working with and building … on: A solid foundation in SQL and the ability to interrogate complex datasets Hands-on experience with data visualisation tools like Tableau or Power BI Comfort communicating insights to both technical and non-technical audiences A background in data analytics, business intelligence or a similar field (ideally with 3+ years’ experience) A degree in a numerate subject or More ❯

Strategy: Collaborate with clients to understand their business objectives and deliver tailored digital strategies. Able to provide strategic guidance on how to leverage IT solutions to enhance operational efficiency, customer experience, and market competitiveness. UI/UX Design Expertise: Experience in designing and optimizing intuitive, user-centered digital interfaces for financial products and services, ensuring an engaging … of innovation within the organization, encouraging the exploration of new technologies and design methodologies. Your Role Bachelor's degree in Computer Science, IT, Business, or a related field. Proven experience (3+ years) as a Digital Consultant with a focus on the financial services sector. Strong understanding of UI/UX design principles and experience with design tools (Sketch … Figma, Adobe XD, etc.). Hands-on experience in developing and implementing go-to-market strategies for digital products. Strong communication and presentation skills, with the ability to explain complex technical concepts to non-technical stakeholders. Demonstrated ability to collaborate effectively with cross-functional teams (development, marketing, sales). Ability to thrive in a fast-paced, dynamic environment and More ❯

Product Owner – Neve Jewels Location: London Job Type: Full-time, Permanent Salary: Competitive, based on experience About Neve Jewels Neve Jewels is a leading diamond jewellery company, pioneering a digital-first approach to luxury retail. With a strong international presence, we are redefining the jewellery industry through innovation, craftsmanship, and customer-centric experiences. Role Overview As a Product … Owner, you will be responsible for driving the development and enhancement of Neve Jewels' digital platforms, ensuring seamless customer experiences and supporting business growth. You will work closely with cross-functional teams, translating business needs into actionable product strategies. Key Responsibilities Define and communicate the product vision and roadmap aligned with business goals Collaborate with stakeholders to gather requirements … with UX/UI designers and developers to deliver intuitive and engaging digital experiences Manage the end-to-end product lifecycle from concept to launch and continuous optimisation Analyse customer feedback and market trends to refine the product Ensure integration across e-commerce, payment gateways, and CRM systems Monitor KPIs and use data to drive product decisions Act as More ❯

commerce, such as product feed management and bid optimization based on real-time data. Apply advanced data modelling techniques to identify key data aspects and categorise information effectively (e.g., customer names as strings, income/purchase as metrics, premium customer as a category). Collaborate with stakeholders to identify user pain points through quantitative and qualitative data, formulate … hypotheses, and recommend actions to improve customer experience and web performance. Create comprehensive reports on data availability and enhance the presentation of availability information to customers. Utilize machine learning libraries for attribution and propensity modelling. Mentor junior data engineers and contribute to the overall data strategy. Qualifications Extensive experience as a Data Engineer, with a strong background … in data analysis and data science in digital marketing. Experience with creating AI Agents. Develop and maintain efficient data pipelines, ETL processes, and data warehousing solutions. Proficiency in Python and SQL. Demonstrable expertise in Google Cloud Platform (e.g., BigQuery, BQ Sharing (Analytics Hub), Cloud Functions, Dataflow, Looker Studio) to build scalable and secure data solutions. Other cloud-based technologies More ❯

Analytics: Monitor key product metrics, analyse user behavior, and generate insights to inform product decisions. - Process Optimisation: Develop and improve operational processes to enhance efficiency and improve user and customer experience. - User Support: Act as third line support to the support teams, troubleshoot product issues, and work with the Tech Team to drive resolutions. - Documentation & Training: Work with support … and maintain detailed product documentation, create training materials, and support internal teams in understanding product functionality. Optimise adoption with new tools and learning methods. Qualifications - 2-3 years of experience in product operations, product management, or a similar role. Bonus points for experience in real estate or PropTech generally. - Strong analytical skills with experience in product analytics … desirable (e.g., Mixpanel, Heap, Google Analytics). - Excellent communication and stakeholder management skills. - Experience with Agile methodologies and working with cross-functional teams. - A customer-centric mindset with a strong understanding of user needs in the property space. - Ability to thrive in a fast-paced, rapidly evolving environment. Why Join Us? - Opportunity to work at the forefront of More ❯

chance to work in a high-growth environment where your ideas and input will be genuinely valued. Why This Role is Great Use data to identify opportunities for improving customer journeys through testing and experimentation Build visual dashboards that help teams make data-informed decisions with ease Share insights that influence decisions across areas such as customer acquisition … work and contribute to a culture of continuous learning and improvement About You You will get to work with useful tools and meaningful projects while continuing to build on experience in: Data analysis, business intelligence, or related reporting work Using SQL or Python to extract and manipulate data Creating visual dashboards with BI tools such as Tableau or Power … such as mathematics, data science, or computer science is helpful. Nice to Have Familiarity with A/B testing or product experimentation An interest in digital journeys and enhancing customer experiences Experience with tools like Google Analytics or similar platforms A curious mindset and enthusiasm for solving real-world problems through data What’s in It for You More ❯

insight. We are looking for a hands-on analytical thought leader who will help the team make great data-driven decisions. You will identify opportunities for deep analytics on customer behaviour and site performance, working with the multi-disciplinary members of the team, as well as other key people and stakeholders from across the business, as well as supporting … are the most effective ways to improve conversion? How do different pricing or product models perform across segments, and what drives long-term value? What patterns exist in returning customer behaviour across platforms, and how do incentives influence their likelihood to return? How do returning customers behave across different platforms (web vs app), how frequently do they return, and … youll work on: Youll join our product team working on the user-facing journeys and experiences that power the business. Youll derive strategic insights from our digital marketing, user experience, and commercial data to drive business strategy, marketing investment, and funnel optimisation enabling you to meaningfully improve both customer experience and business outcomes. Youll work with modern More ❯

Client Transition Project Mangers. The Team Leader plays a crucial role in guiding a team toward successful project completion. The ideal candidate will be a skilled Project Manager, with experience in Managing high-profile key clients and leading a successful team ideally within a Fintech company with the ability to focus more on team building and communication, ensuring the … line with regulatory requirements and internal governance. Ensure all departmental policies, procedures and processes are fully documented, continuously assessed for effectiveness and meet the highest standards of quality and customer expectations. Implement, manage and take responsibility for 'best in class' project governance methodologies, standards, documentation and practises and ensure the team adhere to all processes. Customer Relationship Management … your own team to ensure resource planning and assignment are in place to achieve seamless execution and delivery. Resolve any barriers, issues or concerns promptly to ensure a positive customer experience and continuous improvement. Communicate effectively with internal and external stakeholders to ensure alignment on service delivery goals and expectations. Facilitate regular meetings and updates to keep all More ❯

a springboard into a long-term career with us. Position Overview This is a hands-on opportunity to join a growing Islamic fintech and support key aspects of the customer journey. As a Graduate Intern, you’ll gain practical experience across client engagement, operations, and underwriting, all essential to delivering a smooth customer experience. You’ll work … Islamic finance Confidence working with numbers and doing light analysis What You’ll Gain A competitive internship salary Mentorship from experienced professionals in Islamic finance and fintech Real-world experience in underwriting, client support, and operations Skill development in communication, analysis, and team collaboration First-hand exposure to how a financial startup scales A path to a full-time More ❯

revenue growth or retention by solving the needs of our customers Internal teams who interact with the partnership team feel well supported and priorities are clear across the organization Experience: 3–5 years in partnerships, ideally in POS, payments, or B2B tech Experience working across legal, product, and commercial teams Background in global SaaS or fast-growth tech … do for your health Mental Health Support through the Modern Health App - whether it is meditation, coaching or counseling you need - each employee gets access to this platform People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year LinkedIn Learning: At Lightspeed we believe in having a growth … Who We Are Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in More ❯

We are looking for a German Speaking Customer Service Agent based in London to join our client. About The Client: We are a global company providing payment services to our partners, merchant app stores, and their end-user customers. Our Customer Support team plays a vital role in ensuring seamless operations and outstanding end-user customer experiences. … As a Customer Support Agent, you will be part of our dedicated Customer Support team, assisting end-user customers in resolving inquiries and delivering exceptional support. Role Summary: As a Customer Support Agent, you will contribute to our best-in-class payment services by providing prompt and accurate support to end-user customers. Working alongside a team … of other Customer Support Agents, you will deliver excellent customer service, exceeding expectations, and meeting service-level agreements. With a focus on technical and analytical skills, you will ensure timely and effective resolution of requests. Responsibilities: Assist end-user customers through various communication channels, including email, chat, phone and service management platforms. Promptly acknowledge and resolve customer More ❯

Head of CRM London, Full Time, Salary based on experience Why you should join us! At Materials Market, we are transforming how construction materials are bought and sold. We're building the UK’s most advanced procurement engine for bulky building materials - one that transforms a fragmented, localised supplier base into a powerful, dynamic network that delivers unrivalled price … shaping personalised journeys, and building loyalty that drives repeat behaviour. This role sits at the core of our growth strategy, powering better retention, relevance, and repeatability across our three customer segments: Trade Ecommerce, DIY Ecommerce, and MaterialsPro. Reporting to the CEO and embedded in the marketing team, you'll own the customer contact strategy - leading lifecycle comms that … -side outcomes across acquisition, retention, and loyalty ● Own customer segmentation - defining, evolving and activating cohorts across the funnel, in collaboration with stakeholders across marketing, growth, product, and CX ● Lead CRM messaging, proposition development, and go-to-market plans for new products, features, and tools - ensuring sharp, targeted comms that scale adoption ● Develop and execute our B2B/supplier More ❯

commitment to social impact and helping customers make better financial decisions for their long-term wellbeing. About the Role As Complaints Handler, you’ll handle and resolve level one customer complaints across multiple products and channels, ensuring fair outcomes and compliance with all regulatory requirements. You’ll support the wider complaints and customer service team, liaise with the … improvements that reduce future complaints at source. This is an influential role where you’ll help turn dissatisfied customers into loyal advocates — protecting brand reputation and shaping an exceptional customer experience in a growing, customer-first FinTech. Key Responsibilities: ✅ Log, triage, and resolve level one complaints across all contact channels ✅ Handle calls from customers wishing to register … communications with the Financial Ombudsman Service ✅ Ensure regulatory timescales and internal SLAs are consistently met ✅ Proactively spot root causes and suggest improvements to reduce complaints About You: ✔ 2+ years’ experience in a complaints handling role within Financial Services — ideally covering credit card products ✔ Familiarity with the full complaints lifecycle, FCA regulations, FOS processes and Consumer Duty requirements ✔ Strong written More ❯

environment. Job Responsibilities as the Product Owner: Lead the development and rollout of data products that provide reliable and high-quality data to support analytics, machine learning, and personalised customer experiences. Collaborate across departments, including marketing, operations and others to design data solutions. Act as the point of coordination between stakeholders, data professionals, engineers, and governance teams, managing the … and continuously delivering the objectives. Communicate business needs into a prioritised backlog for delivery teams, ensuring solutions are aligned with the vision of the business. We are looking for: Experience as a Product Owner, Product Manager or Agile BA. Proven experience overseeing data products or platforms, particularly customer data platforms. Understanding of ETL/ELT workflows, APIs More ❯

critical role in driving product strategy through data. Your responsibilities will include: Leading the design, implementation, and analysis of A/B tests to assess product performance and enhance customer experiences Using SQL to extract, analyse, and visualise product data, delivering actionable insights that support decision-making Collaborating closely with Product, Engineering, and Marketing teams to define KPIs and … success metrics Building and maintaining dashboards and reporting tools to provide real-time visibility into product performance YOUR SKILLS AND EXPERIENCE The ideal Lead Product Analyst will bring: Significant experience in a product analytics role, with deep expertise in A/B testing and experimentation Advanced SQL skills and a strong ability to query and manipulate complex datasets … Familiarity with data visualisation tools such as Tableau or Power BI Proven experience working with large datasets, including data cleaning and validation Excellent communication skills, with the ability to distil complex analytical insights for diverse audiences THE BENEFITS A competitive base salary of up to £90,000, alongside a range of benefits and the opportunity to shape product direction More ❯

teams supporting the event, maintaining pre- and post-show communication, and creating reports to track actual expenditures, etc. ensuring cost effectiveness and timelines are met Manage and execute Notified customer events, including Customer Summit, Advisory Board, and regional events Establish and maintain a professional relationship with various company vendors to ensure order specifications are correct and timelines are … using CRM and other marketing tools Negotiate and execute contracts for large- and small-scale events Stay up-to-date with the latest event marketing trends, technologies, and strategies Experience Minimum Qualifications: Bachelor's degree required from an accredited college or university with major coursework in Marketing, Communications, Business Development or related field required Minimum 5+ years B2B digital … marketing experience, preferably in the software/technology industry Proven experience as a Field Marketing Manager, with a strong passion for creating customer experiences that wow Demonstrated ability to manage budgets, timelines, and multiple projects simultaneously Experience working with vendors and contractors to execute successful events Excellent written and communication skills Strong analytical skills and experience More ❯

/taker alignment and address liquidity gaps Join client discussions where needed to provide quantitative context on flow behavior and platform usage What You Bring 1–3 years of experience in a financial markets, e-trading, or data analyst role Proficiency in Python, R, or KDB+/q for data processing and visualization Familiarity with market microstructure, FX trading … Engineering, Finance, or related quantitative field Familiarity with SQL, Excel, or BI tools for reporting is a plus Interest in working at the intersection of trading systems, data, and customer experience Bonus Points For: Experience with FIX protocol Building tools or scripts for use in trading operations or liquidity management Prior exposure to institutional client onboarding or More ❯

a simple, flexible, and scalable platform. How will you add value to the OpenPayd journey? Working in a dynamic, fast-paced environment with industry-leading colleagues who have the customer experience at the forefront of their daily activities Delivering training within the department and mentoring 1st and 2nd line staff as well as new starters Conducting quality assurance … suspicious activity Working closely with the tech teams to automate the onboarding process The ideal candidate will have the following: An expert in Compliance with a comprehensive knowledge and experience within Financial Services Compliance with min of 5 AML experience In-depth knowledge of AML, CTF, and Financial Services regulations, as well as industry best practices for robust … AML Frameworks Background in CDD and ongoing assurance of complex client types and corporate structures Proven experience in the UK/EU regulated financial services sector - preferably within a fintech, challenger bank, correspondent banking, or consultancy firm. Experience working with Digital Asset service providers is beneficial The ability to self-manage, organise competing priorities effectively and meet deadlines More ❯