11 of 11 Customer Experience Jobs in East London

As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with … business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration … to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You More ❯

Life on the team Youll be a primary member of the Leadership Team for your customer(s) together with the Service Delivery and Sales teams, including Group Managed Services (GMS), Group Professional Services (PS) and Group Technology Sourcing (GTS) as required. Youll be Computacenters leading services presence for all services delivered and associated growth opportunities, managing customer engagement … aligned to the account are appropriately aware of all deliverables and are kept engaged with account progress. What youll do Leadership & Management: Provide leadership and management of the virtual customer team, ensuring Services, Sales, and Delivery are aligned and focused on achieving the right customer outcomes under a joined-up Account Plan. Stakeholder Relationships: Cultivate and own key … stakeholder relationships with customers, focusing on services delivered and identifying growth opportunities. Growth & Strategy: Drive growth in Contractual and Professional Services by understanding customer objectives and challenges, converting them into opportunities for Computacenter. Collaboration: Work closely with Sales and Delivery teams to manage relationships, opportunities, and in-life management of change, embracing a One Team approach. Customer Experience More ❯

Join us as a Senior Software Engineer at Barclays, where you'll transform and modernise our technology platform to build a market-leading customer experience that sets new industry standards. In this key role, you'll embrace a Product Operating Model mindset to understand and meet the customer, business, and technical needs. You'll drive new technology … customers while maintaining our culture of collaboration, learning, and continuous improvement. To be successful in this role you should have: Required Skills: Proficiency in Java and BDD testing frameworks Experience with AWS or other public cloud platforms Proven ability to build high-scale distributed systems Deep understanding of authorization models (ReBAC, ABAC, RBAC) and Policy as Code Preferred Skills … Experience with IAM technologies or access control systems Strong communication skills-able to bridge technical and non-technical audiences A mindset for constructive disruption and continuous improvement Resilience and relationship-building skills to drive change Your assessment will focus on critical skills for this role, including risk management, change leadership, business acumen, strategic thinking, digital technology expertise, and relevant More ❯

Radius is seeking an experienced Data centre Project Manager/Readiness Service Implementation Manager with extensive experience of working within a Datacentre environment whether from a Datacentre or MSP. This role is responsible for the day-to-day management of functional tasks relating to the successful and timely Service Delivery of Co-Lo and PWR activities, managing the delivery … of all work orders and footprint activities to meet customer expectations to agreed SLAs and enhance the overall customer experience through aligning with our Operational Excellence objectives for the ensuing year. Fundamentally to focus in setting high standards and managing our range of contractors and suppliers to agreed KPIs, adopting a best-in-class approach and driving More ❯

Engineer at Barclays, where you will bring to life a new Digital Platform capability by transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart. This is an exciting and key role where you will adopt a Product Operating Model mindset, to truly hear the customer, business and … and realising these through rapid prototyping and proof of concepts using Java, BDD testing concepts and Public Cloud (AWS). To be successful in this role you should have: Experience with Permissions and Profiles where policy as code is used to define a set of permission roles, whilst also using other security model paradigms such as Relationship Based Access … Control (ReBAC), Attribute Based Access Control (ABAC), alongside Role Based Access Control (RBAC). Experience with Java, BDD testing concepts and Public Cloud (AWS) An understanding in authorisation and authentication technologies such as Policy as Code, IAM, IAM solutions Some other highly desirable skills include: A willingness to constructively disrupt and challenge the norm Experience relationship building skills More ❯

partnerships. We become an extension of our Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role You'll travel daily to customer sites across the Hospitality & Retail sectors to replace … kitchen systems, Wi-Fi, and structured cabling (Cat5/5e/6 & Fibre). Site Services: Carry out swap-outs, repairs, and support work, ensuring all processes, paperwork, and customer requirements are followed accurately. Communication: Liaise with clients to understand needs, explain technical issues, and follow escalation protocols when required. Cabling & Termination: Install and terminate network cabling on patch … in the field and at HQ, maintaining high-quality standards. Compliance: Adhere to all health & safety policies and on-site procedures throughout each task. What Youll Bring IT Expertise: Experience with EPoS installations, ideally in Retail or Hospitality. Familiar with Cat5e/Cat6 data cabling and IT equipment configuration. Technical Skills: Confident using and setting up IT systems; computer More ❯

Production Network Engineering at Barclays, where you spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. Production Network Engineering is a new mission aligned operating model within the newly formed Network Product Design & Engineering domain at Barclays. Network Product Design & Engineering is responsible for … and services that enable systems, colleagues, guests and partners To be successful in this role as an Infrastructure Engineer - Production Network Engineering, you should possess the following skillsets: Extensive experience as an individual contributor in the design, build and operate of Telco hardened virtual infrastructure ecosystems for example Openstack, Kubernetes, QEMU, KVM, HCI spanning Cloud Platforms such as Public … NetworkManager, including data path acceleration protocols and interfaces such as RDMA, RoCE, iWARP, NVMe, SR-IOV and DPDK, alongside familiarity with Cloud Native Functions and Container Networking Interface plugins Experience in multi-layered IP Network engineering including good experience in network programming/automation, IaC, configuration management tools and data modelling for example RESTCONF, NETCONF/YANG, Python More ❯

the evolution of our digital landscape, driving innovation and excellence. You'll harness describe an aspect of the team or role technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. Production Network Engineering is a new mission aligned operating model within the newly formed Network Product Design & Engineering domain at Barclays. Network Product Design & Engineering is responsible for … products and services that enable colleagues, guests and partners. To be successful in this role as an Engineering Manager - Production Network Engineering, you should possess the following skillsets: Extensive experience as an individual contributor and a leader of teams that design , build and operate network products across all 7 layers of the OSI stack from physical through to virtual. … CE.3.0, LSO, Overlay IP/VPN technologies for example RFC2547bis, RFC7432, RFC8365/RFC9746, Software Defined Networking and Network Instrumentation technologies for example gNMI/gRPC, Y.1731, Y.1564, TWAMP Experience of virtual infrastructure ecosystems for example Openstack, Kubernetes, QEMU, KVM, HCI across Cloud Platforms (Public/Private/Hybrid) and uCPE Platforms (x86, aRM), including open networking technologies for More ❯

As a Paxton Installation Engineer, youll play a key role in installing and maintaining Paxton access control systems at client sites. Your work will ensure security, reliability, and excellent customer experiences. Your responsibilities will include: Installing and configuring new Paxton access control systems Setting up hardware and software to client requirements Conducting site surveys and identifying installation needs Troubleshooting … is a hands-on, client-facing role where your expertise and professionalism will directly impact our clients reputation and client satisfaction. What Were Looking For: At least 2 years experience with Paxton access control systems and related security hardware Strong technical skills in IT support, hardware configuration, and software installation Knowledge of conducting site surveys and troubleshooting technical issues … Cat6 and Cat6A installation experience Excellent communication and customer service skills The ability to work independently and represent the company professionally on client sites Relevant IT/technical certifications (desirable but not essential) How to Apply If youre an experienced Paxton Installation Engineer looking for a new challenge with a well-established and growing company, wed love to More ❯

a Paxton Installation Engineer, you’ll play a key role in installing and maintaining Paxton access control systems at client sites. Your work will ensure security, reliability, and excellent customer experiences. Your responsibilities will include: Installing and configuring new Paxton access control systems Setting up hardware and software to client requirements Conducting site surveys and identifying installation needs Troubleshooting … a hands-on, client-facing role where your expertise and professionalism will directly impact our clients reputation and client satisfaction. What We’re Looking For: At least 2 years’ experience with Paxton access control systems and related security hardware Strong technical skills in IT support, hardware configuration, and software installation Knowledge of conducting site surveys and troubleshooting technical issues … Cat6 and Cat6A installation experience Excellent communication and customer service skills The ability to work independently and represent the company professionally on client sites Relevant IT/technical certifications (desirable but not essential) How to Apply If you’re an experienced Paxton Installation Engineer looking for a new challenge with a well-established and growing company, we’d More ❯

at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. To be successful as a Security Configuration Service Lead you should have experience with: C-CURE Programming & Commissioning - Certified Levels 1, 2 & 4 within version 3.0 (essential … . Genetec SC-OTC-001 - Advanced knowledge required for seamless security system integration. End-to-end experience managing C-Cure & Genetec systems-from programming through to mapping, including expertise in queue management. Some other highly valued skills may include: Proven experience in Access Control and CCTV. Experience working across multiple time zones, dealing with vendors and teams … in different regions. Knowledge of Physical Security infrastructure and experience with technical implementations at an Enterprise level. Knowledge of other Physical Security products/service offerings including mobile building access. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology More ❯