1 to 25 of 387 Customer Experience Jobs in London

Director of Customer Experience Overview We are seeking a strategic, customer-obsessed Director of Customer Experience to lead and elevate every aspect of our customers' journey-from purchase and onboarding, through implementation, to ongoing product use, adoption, and advocacy. This leader will be responsible for shaping a seamless, high-quality experience across all touchpoints … ensuring our customers achieve maximum value from our solutions. Key Responsibilities Customer Journey Ownership: Own and optimize the end-to-end customer experience, including purchasing, onboarding, implementation, product usage, and adoption. Map and continually refine the customer journey to identify and eliminate friction points. Customer-Centric Culture: Champion a customer-first mindset across the … organization. Foster a culture where every team member understands and prioritizes customer needs and satisfaction. Strategy & Execution: Develop and implement customer experience strategies that drive satisfaction, retention, and loyalty. Works alongside Competitive Intelligence teams to benchmark our strategy and execution relative to competition. Set clear goals and KPIs, and measure the effectiveness of initiatives. Cross-Functional Leadership More ❯

Customer Experience Analyst Runa is pioneering a first-of-its-kind payment rail that enables the seamless, global money movement at scale. Legacy banking and payment infrastructure struggles to support the demands of today's low-volume, high-velocity payouts, leading to inefficiencies in global payouts. Businesses worldwide send over $20 trillion annually in rewards, remittances, and disbursements … Leading companies such as Sodexo, TopCashback, Perkbox, Sweatcoin, Coinbase, and Globetopper rely on Runa to facilitate instant, flexible global payouts to tens of millions of consumers. The Role The Customer Experience team is the key point of contact for business customers, partners and consumers for any issues they may have within the end to end payout journey, from … with customers, brands, data processors and internal teams to establish the right resolution to problems. We collaborate with teams across the business, including Partnerships, Finance and Product, to improve customer journeys based on feedback/trends/themes from the incoming contact we receive. As a Customer Experience Analyst, you will be responsible for addressing, and resolving More ❯

Hybrid Clear diversity policy Paid training opportunities On the hunt for Customer Success Executive roles or Customer Experience Executive roles in London? Want to work for a thriving Tech start-up? Apply to this Customer Success Executive job in London today! Company profile - Cyber Security As a Customer Success Executive will be working for a … cyber assets to the highest level. They are looking for meticulous, driven individuals to not only add value to their internal team but to the wider public. Job description – Customer Experience Executive (Tech/SaaS) As a Customer Success Executive, you will be a crucial part of our customer-focused team, responsible for ensuring the success … and satisfaction of our clients.Your role will be pivotal in onboarding, training, and supporting our customers, ensuring they gain maximum value from the cybersecurity platform. Key responsibilities – Customer Experience Executive (Tech/SaaS) In this Customer Experience Executive role, you will be: Onboarding new customers and ensuring a seamless implementation of the platform. Providing ongoing support More ❯

Sr. Business Intel Engineer, Customer Shopping and Delivery Experience The Amazon Delivery and Shopping Experience Product Team is looking for a talented Sr. Business Intelligence Engineer who develop solutions to optimize customer experience by disproportionately improving discoverability and speed. As part of Amazon's DEX product team, we have the opportunity to be at the … forefront of DEX product thought leadership - working on some of the most difficult Customer Experience problems while partnering with research scientists, software developers, and business leaders. With the focus on driving real impact on Amazon's long-term profitability, we build new analysis from ground up, proposing new concepts and technology to meet business needs. We need strong … will engage with senior leadership on drafting proposals for new concepts, improvement plans, 3-year strategy and outlook. - You will be a subject matter expert in best in class customer experience policies at Amazon. You will understand intricate details of our promise and ordering systems along with their impact on ground-level operations About the team As Amazon More ❯

Code: 291052-en_GBContract Type: PermanentProfessional Communities: Delivery Excellence About the job you're considering The ServiceNow Platform Developer is a technical and hands-on configuration role within Digital Customer Experience’s (DCX) Business Technology practice in the UK. This role focuses on building and deployment of ServiceNow solutions to enhance Customer Experience, Technology Experience … user experiences that drive operational efficiency and user satisfaction. Your role As a ServiceNow Developer at Capgemini, your responsibilities will include, but not be limited to: Developing solutions for Customer Experience, Technology Experience and employee Experience ServiceNow workflow applications, including HR Service Delivery (HRSD) Customer Service Portal, IT Service Management (ITSM), Customer Service Management … CSM), Java Script/Angular, Now Assist, Gen-AI and Workflow Data Fabric. Utilising ServiceNow’s Experience Layer components to build modern, intuitive user interfaces. Using UI Builder and Service Portal to deliver role-based dashboards and customised workflows that meet client-specific requirements. Understanding customer journey mapping and what drives excellent experiences in marketing, sales, and commerce More ❯

Customer Experience Strategist ?? London (Hybrid - 2 days onsite) ?? Full-time | Up to £65,000 per annum We're looking for an experienced and ambitious Customer Experience Strategist to join a leading technology consultancy in London. You'll help shape and deliver customer-first strategies that drive measurable impact playing a key role in transforming how … to power change. About the Role As a Customer Experience Strategist, you'll help clients unlock the full potential of their customer data, guiding them through CX strategy development, campaign planning, and transformation roadmaps. You'll work alongside internal experts across analytics, UX, and marketing technology to deliver seamless, insight-driven customer experiences. This role reports … influencing key decisions and guiding long-term transformation. Collaborate with client services teams to identify opportunities for growth and innovation. Support new business pitches and help evolve the wider CX proposition. What We're Looking For Background within similar customer experience/CX Strategist role from within a consultancy. Strong background in omni-channel customer journey mapping More ❯

RBS (Retail Business Services) Tech team works towards enhancing the customer experience (CX) and their trust in product data by providing technologies to find and fix Amazon CX defects at scale. Our platforms help in improving the CX in all phases of customer journey, including selection, discoverability & fulfilment, buying experience and post-buying experience (product … quality and customer returns). The team also develops GenAI platforms for automation of Amazon Stores Operations. As a … Sciences team in RBS Tech, we focus on foundational ML research and develop scalable state-of-the-art ML solutions to solve the problems covering customer experience (CX) and Selling partner experience (SPX). We work to solve problems related to multi-modal understanding (text and images), task automation through multi-modal LLM Agents, supervised and unsupervised More ❯

ServiceNow Architect - London Reference Code: 284445-en_GBContract Type: PermanentProfessional Communities: SaaS Solutions About the job you're considering ServiceNow Solution Architect is a role within Digital Customer Experience’s (DCX) Business Technology practice in the UK. You will be responsible for programme management and technical delivery, with a focus on driving ServiceNow implementation across clients, and ensuring … proposal development, presentations, and negotiations. • Collaborate with the sales team to design, scope, and pitch innovative ServiceNow solutions to prospective clients. • Identify market trends and client needs, aligning Digital Customer Experience’s ServiceNow offerings with those insights to drive sales growth. • Act as the primary point of contact for senior client and internal stakeholders, establishing trust and delivering … enhance employee engagement, streamline HR operations, and improve overall employee satisfaction. Knowing how to design and implement workflows that support these goals will be beneficial. • Customer Experience (CX) Strategies: Understanding customer experience strategies and how to improve customer interactions and satisfaction. This includes knowledge of customer journey mapping, customer feedback mechanisms, and customer More ❯

Job Title: Customer Success Manager Department: Customer Experience Basis: Full-time, permanent Location: Canary Wharf, London - WeWork (Hybrid Remote) Reporting to: Customer Experience Lead About Onetrace Great products start with great people. Our relentless focus on user experience has been the cornerstone of our growth, helping us become the market leading software for fire … ideas matter, and your work shapes what comes next. Want to learn more about our journey? Check out our LinkedIn page. About the role We're looking for a customer-focused Customer Success Manager to join Onetrace, a fast-growing SaaS company transforming construction technology. You'll be a trusted partner to our customers, helping them maximise the … value of Onetrace to streamline operations and drive growth. This role is ideal for someone with proven B2B SaaS experience in customer-facing roles, with strengths in relationship-building, product education, and retention. You'll lead onboarding, drive adoption, and identify opportunities for deeper engagement, while providing customer insights to influence our product and service delivery. As More ❯

of board effectiveness. We build better businesses and benefit society. Through a suite of AI-powered software tools, evaluation frameworks, and advisory services that distil twenty years of boardroom experience, we improve the efficiency of board processes and the effectiveness of boards. We work with over 70,000 leaders and 3,000 organisations across the world, with clients across … activities and lunch & learns. Our Mission We unleash the potential of organisations through the science of board effectiveness, building better businesses and benefiting society. The Role As Director of Customer Success, you will be responsible for leading our digital customer success strategy, driving customer adoption, retention and growth. You'll play a pivotal role in implementing our … Digital Customer Success vision, balancing cutting-edge technology with strategic human-centric approaches. The ideal candidate will be a strategic leader responsible for managing the entire customer lifecycle, driving customer adoption, retention and growth while fostering a culture of excellence and innovation. This is a 12-month Mat Cover contract. Key Responsibilities Strategy and Leadership Develop and More ❯

Customer Success Manager A brilliant opportunity for an experienced Customer Success Manager to join a market-leading disruptive SaaS company in London, UK. This offers a unique opportunity to join one of the fastest growing tech companies in the UK on their journey, ensuring their customers realise success from their products. We are particularly keen to hear from … those with experience in Customer Success Management for a SaaS organisation. Location: Central London– Hybrid – 3 days on site Salary: £50,000 – £75,000 per annum + excellent benefits Requirements for Customer Success Manager Commercial experience working as a Customer Success Manager, ideally within a SaaS organisation This company values top academics so is looking … at A Level (please ensure academics are on your CV when applying) You are able to easily grasp technology and are intrigued by the impact AI is having Excellent customer-facing skills A motivated self-starter with a problem-solving attitude Ability to work with autonomy and as part of a team Great communication skills with fluent spoken and More ❯

Senior Business Development Manager, Entertainment Media Amazon is looking for a big-thinking leader to transform customer experience and business model of video games and software business on Amazon, Entertainment Media team. This role calls for someone who is an experienced, talented, enthusiastic and highly effective Senior Business Development Manager with a proven passion for 1) working backwards … from customer needs and launching new business or customer experience with internal and external stakeholders, and 2) thinking strategic and inventive idea to support the business growth, and 3) building and driving the long term partnership management with game manufactures and developers. If you are looking for a highly strategic role and work in entertainment business, this … software, is one of the most traditional but rapidly shifting business where Amazon has been making innovation in history. Ent.Media in Amazon JP has been delivering the best shopping experience and services for customers, and now facing to digital transformation. Ent.Media aims to drive its business growth and improve customer experience by tech development across all its More ❯

by internationally renowned VCs, Luminance is the world's most advanced AI technology which is disrupting the global legal profession. A unique opportunity to join Luminance's growing global Customer Success team presents the opportunity to work with businesses spanning the top international law firms to household names in every sector spanning 60 countries including major manufacturing companies, high … to build rapport with customers, maintaining excellence in every interaction, with a strong drive for results. Duties will include a broad range of tasks including establishing and maintaining positive customer relationships; devising, implementing and project managing onboarding and rollout programs for customers spanning small/mid-size companies through to enterprises with thousands of users; training and advising customers … on product best practices; and minimising churn. They should also be able to provide insights on customer-to-business interactions using available data, improve customer experience through product support and feedback, and handle customer complaints and requests with professionalism. Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be More ❯

the correct level of stakeholder buy-in to deliver on our yearly targets. M old and continuously adapt our e-commerce process in the USA to deliver the best customer experience for our end consumers. B e the e-commerce go-to for everything USA related , must inspire and collaborate well with those around them whilst delivering results … aligned . This includes website taxonomy and using best in class merchandising principles for product set-up, naming conventions, filters and facets to give a market leading on-site customer experience and help drive organic traffic . W ork with the digital team to proactively fix and improve any negative feedback from customers via our NPS score to … improve the customer journey . Collaboratively m onitor all e-com Paid media spend in the USA working closely with our VP Marketing in the USA and the central Digital Marketing team with a focus on profitability Work with marketing to ensure we receive high quality traffic to the USA web site via Organic, Direct, PPC, Social etc to More ❯

Customer Success Manager Department: AMCS Employment Type: Full Time Location: London, UK Reporting To: Yael Naim Description Are you a passionate and enthusiastic Customer Success Manager with a wealth of experience managing customers in the SaaS industry? Are you looking for your next challenge in an emerging and exciting market? Do you have experience working with … You will join our global Revenue team, and champion the value of Elliptic and help uncover and develop new commercial opportunities within our base of existing customers. As a Customer Success Manager, you will be responsible for managing a nominated list of customers, based in the EMEA region. In this important and strategic role, you will play a major … account retention rate as well as account upsell targets. In addition, you will take the lead in onboarding and training our customers in using the product to enhance the customer experience and improve satisfaction. This is an exciting opportunity for an experienced individual looking for a role where you can make an impact not just on the company More ❯

Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1:1 messages that truly resonate. With a top-rated customer success team recognized on G2, Attentive partners with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair … recognized by Deloitte's Fast 500 , Linkedin's Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees! About the Role As a Customer Support Specialist, UK, you will be the first-responder for Attentive's customers in the UK and globally, troubleshooting and resolving technical issues, and helping to reduce and remove … friction between our customers and their use of the platform. This role is the face of our product experience and delivers the most outstanding product support in the industry. This role requires a special combination of high-level professional communication skills, the ability to analyze, troubleshoot, and resolve complex technical issues, and the leadership acumen needed to help us More ❯

you share our passion for creativity, sustainability, and innovation, we'd love to hear from you. ABOUT THE ROLE We are excited to offer an opportunity for an Ecommerce Customer Service Supervisor to join our Ecommerce team on a full-time basis for 12 months. This role will be based in our Merton office. Critical for overseeing operations of … the customer service team and operations in place for handling inquiries, complaints, and support, ensuring a positive customer experience, retention and service performance. KEY REPSONSIBILITIES Overseeing the customer service Japan team operations, monitoring team performance metrics and providing feedback and training to improve service quality and customer satisfaction. Developing and implementing VW customer service … Proficient in Salesforce Service Cloud, Order Management Systems (OMS), and SAP Skilled in leveraging advanced Excel capabilities to analyse data and streamline operations Ecommerce Customer Experience (CX): Over five years of experience in B2C order management and fulfilment. Salesforce Service Cloud & OMS: Expertise in managing customer interactions and order processes. SAP: Skilled in integrating systems More ❯

you share our passion for creativity, sustainability, and innovation, we’d love to hear from you. ABOUT THE ROLE We are excited to offer an opportunity for an Ecommerce Customer Service Supervisor - Japanese and Chinese Speaking to join our Ecommerce team on a full-time basis for 12 months. This role will be based in our Merton office. Critical … for overseeing operations of the customer service team and operations in place for handling inquiries, complaints, and support, ensuring a positive customer experience, retention and service performance. KEY RESPONSIBILITIES Overseeing the customer service Japan team operations, monitoring team performance metrics and providing feedback and training to improve service quality and customer satisfaction. Developing and implementing … Proficient in Salesforce Service Cloud, Order Management Systems (OMS), and SAP Skilled in leveraging advanced Excel capabilities to analyse data and streamline operations Ecommerce Customer Experience (CX): Over five years of experience in B2C order management and fulfilment. Salesforce Service Cloud & OMS: Expertise in managing customer interactions and order processes. SAP: Skilled in integrating systems More ❯

ServiceNow Developer UK-Based | Hybrid Working | Full-Time Digital Customer Experience Practice Salary: £60,000 - £70,000 plus Pension, Private healthcare, Unlimited training budget About the Role We're seeking a ServiceNow Platform Developer with a minimum of 2 years' hands-on experience to join our fast-growing Digital Customer Experience team. You'll play … projects, creating intuitive user experiences and efficient workflows for clients across multiple industries. What You'll Be Doing Technical Development Configure and customize ServiceNow modules across HR, IT, and Customer Service workflows Develop and maintain custom applications using JavaScript and Angular Leverage Now Assist, GenAI, and Workflow Data Fabric for modern, AI-driven solutions Experience Design Use Next … Experience UI, UI Builder, and Service Portal to build intuitive and role-based user interfaces Design responsive dashboards and self-service portals Integration & Data Management Connect ServiceNow with external systems (CRM, HR, eCommerce) via REST/SOAP APIs and IntegrationHub Ensure consistent and reliable data across platforms Experience-Focused Solutions Enhance Customer Experience via journey mapping More ❯

Group Director, Customer Success page is loaded Group Director, Customer Success Apply locations United Kingdom - London United Kingdom - Remote time type Full time posted on Posted 2 Days Ago job requisition id 111189-JOB Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management … Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about … relationship building , not just team management-able to sponsor accounts in pre-sales, post-sale, and turnaround situations. Deep working knowledge of Sprinklr or similar multi-product platforms spanning CX, marketing, social, and contact center domains. Passion for scaling high-performance teams, cultivating technical craft, and driving strategic impact through execution excellence. Required Qualifications Bachelor's degree in Computer Science More ❯

Press Tab to Move to Skip to Content Link Customer Success Manager (CSM) - SAP Academy for Customer Success - United Kingdom (Hybrid) SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader … in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we … planning, and sales performance management. SAP Supply Chain Management (SCM) - Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management. SAP Customer Experience (CX) - Knowledge of e-commerce, sales, customer service, and marketing processes. SAP Business Transformation Management (BTM) - Knowledge in Business Process Management/Business Process Automation applications SAP Business Technology Platform More ❯

Are you a customer obsessed, flexible, smart and analytical, strategic yet execution focused, hungry and passionate about e-commerce, with a strong work ethic? If yes, this opportunity will appeal to you. We are looking for a Program Manager to drive challenging projects across multiple teams and locations unlocking potential of multiple Stores across the world. The ideal candidate … will share Amazon's passion for the customer, always driving trade-off decisions through the prism of Amazon's customers/sellers. In this role you will be responsible for working closely with Stores across Emerging Marketplaces including program teams, sellers, seller support, customer service, Supply Chain and Operations to identify fulfillment related issues faced by sellers and … the stakeholders to alleviate their issues. You will also partner with product management teams to identify long term delivery and fulfillment features and programs to improve the seller and customer experience on the Amazon. About the team: The Emerging Marketplaces Experience Organization (EMXO) drives the best FBA seller experience across multiple Emerging marketplaces. We work closely More ❯

ERP Operations Manager (CX) Skills: CX Solutions - ideally SAP but will consider any other CX ERP I.E Salesforce My client is looking for a CX Operations Manager to manage the SAP Customer Experience team. You will lead the team responsible for providing support to the application environment across the Customer experience estate. To be consider for … this role you will possess hands on experience with CX and would have ideally worked within a SAP CRM, SAP CX environment. You will ensure reliability and stability of the operation and create a culture of continuous improvement. Monitoring operational performance and integrity within the CX platform components, you will lead the team responding to alerts and incidents, follow … escalation processes and collaborate with the other IT functions to ensure a smooth-running service. Managing the SAP CX Operations Team, you will be passionate about developing the team to reach their potential and excel at delivering results! Working for a client who consistently challenges what is possible this is an exciting time to join a brand leader who strives More ❯

You will be responsible for performing enhanced due diligence for new onboarding cases as well as during trigger events and periodic EDD refresh for existing customers. You will analyze customer information in line with defined processes and procedures and summarize the findings/facts/information to recommend appropriate next steps. What you'll be doing (ie. job duties … Conduct clear and concise request for information ("RFI") to customers to obtain specific information/documentation required to fulfill EDD Ability to understand and interpret customer conversations including understanding how to request EDD information, how to address customer concerns and how to optimize customer experience Perform internal and external research on the customer to obtain … Professional certification in AML or Fraud (e.g. CAMS, CFCS, CFE) Experience in project management, analytics, or vendor management Advanced degree in business, finance, or customer experience (CX) Proficiency with tools such as Google apps, JIRA, Hummingbird, and Salesforce Service Cloud. Experience collaborating with external outsource business partners Position ID: G2721 Pay Transparency Notice: The target annual More ❯

on the global seaborne energy flows in real-time, bringing transparency and efficiency to the energy markets and society as a whole. The Role: Vortexa is looking for a Customer Success Manager in London to play an influential role in our post-sale customer experience in the European region and have a major role in our ambitious … growth plans. You will join a globally growing customer success team, working seamlessly in partnership with our wider commercial team. In this role, you will proactively train, nurture and develop value-based relationships with our customer base across the global energy and shipping spectrum. You will help to deliver on their needs and ambitions through a laser focus … and growth are a success. You will be the first point of contact for our existing users, harnessing a solutions-focused knowledge of the product and striving to elevate customer health with each interaction. You will act as a trusted partner to clients as you move them through the customer journey, continually seeking to match their needs with More ❯