1 to 25 of 1,669 Customer Experience Jobs in London

mitigating any detrimental impact and looking for opportunities to improve the experience for our customers The role of the Customer Experience (CX) Design Analyst will be to work closely with different teams across the programme to facilitate workshops and document customer journeys that are informed by … how customers navigate the transition period between operating models. Other responsibilities will include: Collaborating across multiple teams and keeping different stakeholders engaged on how CX is being embedded and considered throughout the programme activity, inputting into design decisions from a documentation perspective where necessary. Leverage business intelligence tools (Power BI … Tableau, Excel) to build and maintain CX dashboards and reporting pipelines. Use tools like Miro, Lucidchart, or Figma to create service design artifacts that bridge the gap between insights and action. Analysing customer service data (NPS, CSAT, call recordings, chat logs, surveys and other data) to identify friction points More ❯

Job Title: Customer Experience Lead Department: Customer Experience Basis: Full-time, permanent Location: Canary Wharf, London - WeWork (Hybrid Remote) Reporting to: Head of Commercial & Strategy About Onetrace Great products start with great people. Our relentless focus on user experience has been the cornerstone of our … Marketing) to ensure a seamless, customer-centric approach across the business What we're looking for Essential Proven experience in a senior CX role, with expertise in scaling and managing high-performing teams in a high growth B2B SaaS environment You've dealt with complex customer challenges … fluid environment Proactive problem solver with a data driven approach to performance improvements Desirable Experience in hiring and managing internationally Experience scaling CX operations from early stage start-up to growth-stage What we offer Benefits NEST pension scheme Season ticket loan scheme Employee assistance programme Private medical More ❯

Business Intelligence Engineer, Delivery Experience The Amazon Delivery and Shopping Experience Product Team is looking for talented Business Intelligence Engineers (BIE) who develop solutions to better optimize customer experience and shopping experience by disproportionately improving consolidation. As part of Amazon's DEX product team, our … team members have the opportunity to be at the forefront of DEX product thought leadership - working on some of the most difficult Customer Experience problems while partnering with research scientists, software developers, and business leaders. With the focus on driving real impact on Amazon's long-term profitability … Amazon's strategic needs. A day in the life • Perform complex data analysis (correlations, regressions, simulations, optimization, etc.) and identify improvement opportunities on key customer experience metrics (sales, consolidation, Prime benefits, reduce ship costs, etc.). • Own end-to-end program management. You will not only develop insights More ❯

Hungry, Humble, Honest, with Heart. The Opportunity Are you an experienced customer-facing professional with a strong technical background and a passion for building relationships with mid-senior level stakeholders? If so, you would thrive in our newly established Customer Experience organization, where you can play a … pivotal role in driving customer success, working alongside a collaborative team, and seizing opportunities for growth and advancement in a dynamic market. About the Team The Customer Experience Manager role will be part of a newly formed team within Nutanix focused on enhancing customer relationships and … met and fostering long-term relationships that drive the adoption and success of our solutions. You will report to one of the Leaders of Customer Experience, who believes in a collaborative management style that empowers team members and promotes collective success. This role offers a remote work setup More ❯

companies – from startups to public companies – that rely on Freshworks software-as-a-service to enhance their customer experience (CRM, CX) and employee experience (ITSM). Our cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service … Forbes, Fortune, Bloomberg, and has been named a BuiltIn Best Place to Work in San Francisco and Denver for the last three years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price … and Best Relationship. Job Description Freshworks is seeking a Voice of Customer (VoC) leader to lead our efforts in capturing, analyzing, and leveraging customer feedback to drive product improvements and enhance customer experience across our suite of products. Reporting to the VP of Customer Engagement More ❯

companies – from startups to public companies – that rely on Freshworks software-as-a-service to enhance their customer experience (CRM, CX) and employee experience (ITSM). Our cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service … Forbes, Fortune, Bloomberg, and has been named a BuiltIn Best Place to Work in San Francisco and Denver for the last three years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price … and Best Relationship. Job Description Freshworks is seeking a Voice of Customer (VoC) leader to lead our efforts in capturing, analyzing, and leveraging customer feedback to drive product improvements and enhance customer experience across our suite of products. Reporting to the VP of Customer Engagement More ❯

companies – from startups to public companies – that rely on Freshworks software-as-a-service to enhance their customer experience (CRM, CX) and employee experience (ITSM). Our cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service … Forbes, Fortune, Bloomberg, and has been named a BuiltIn Best Place to Work in San Francisco and Denver for the last three years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price … and Best Relationship. Job Description Freshworks is seeking a Voice of Customer (VoC) leader to lead our efforts in capturing, analyzing, and leveraging customer feedback to drive product improvements and enhance customer experience across our suite of products. Reporting to the VP of Customer Engagement More ❯

reducing its access to the not-so-good customers, and make it an overall more sustainable business lever for Amazon. We work on improving Customer experience and sustainability for POD - across onsite availability and experience, post-order payment experience, doorstep experience, refund experience and … managing overall instrument P&L. This role will own the program management for two key areas of POD - Onsite experience and Cost to Serve and sustainability. In onsite experience, we decide how to improve the base of customers to whom we offer POD, and whom we do not … teams to conceptualize, execute, track and report progress on the program interventions - including Machine Learning, Cost of Business Waste, Finance, Last Mile Operations, Shopping Experience and Technology. Key job responsibilities Design and drive end-to-end high impact and high visibility programs that impact pricing and thereby customer More ❯

development and execution of innovative digital strategies to drive best in industry conversion and reviews/ratings for our digital products key accountabilities Website CX Owner own the website and the customer experience delivered leverage customer/web analytics to optimise web performance including leading test and … learn trials odevelop, maintain and update website content lead CRO & SEO for wagamama App CX Owner own the app and the customer experience delivered leverage customer/app analytics to optimise app performance develop, maintain and update app content (outside of Soul club) work in partnership with … web and app (outside of loyalty) •accountable for delivering the in year plan for click and collect •accountable for group bookings commercial delivery and CX on our digital platforms working in partnership with marketing and insight on the wider group proposition •Gift card owner, managing the day to day and More ❯

development and execution of innovative digital strategies to drive best in industry conversion and reviews/ratings for our digital products key accountabilities Website CX Owner own the website and the customer experience delivered leverage customer/web analytics to optimise web performance including leading test and … learn trials odevelop, maintain and update website content lead CRO & SEO for wagamama App CX Owner own the app and the customer experience delivered leverage customer/app analytics to optimise app performance develop, maintain and update app content (outside of Soul club) work in partnership with … web and app (outside of loyalty) •accountable for delivering the in year plan for click and collect •accountable for group bookings commercial delivery and CX on our digital platforms working in partnership with marketing and insight on the wider group proposition •Gift card owner, managing the day to day and More ❯

development and execution of innovative digital strategies to drive best in industry conversion and reviews/ratings for our digital products key accountabilities Website CX Owner own the website and the customer experience delivered leverage customer/web analytics to optimise web performance including leading test and … learn trials odevelop, maintain and update website content lead CRO & SEO for wagamama App CX Owner own the app and the customer experience delivered leverage customer/app analytics to optimise app performance develop, maintain and update app content (outside of Soul club) work in partnership with … web and app (outside of loyalty) •accountable for delivering the in year plan for click and collect •accountable for group bookings commercial delivery and CX on our digital platforms working in partnership with marketing and insight on the wider group proposition •Gift card owner, managing the day to day and More ❯

service. We are always looking for exceptional talent to join us on the journey! Role Purpose The Head of Customer Experience (CX) will lead the design and execution of Nuvei's customer-centric strategy to drive enterprise customer satisfaction, retention, and revenue growth. This role … focuses on embedding CX excellence across all touchpoints and ensuring Nuvei delivers world-class experiences to both enterprise & SMB clients. This leadership role will shape how Nuvei delivers exceptional experiences to enterprise clients while driving improvements that also benefit SMB customers. By aligning cross-functional teams and leveraging Voice of … Customer data, the Global Head of CX will ensure that customer needs remain at the forefront of Nuvei's growth strategy. Key Accountabilities 1. Global CX Strategy Development Develop and execute a comprehensive CX strategy aligned with Nuvei's strategic goals, focusing on both enterprise and SMB customers. More ❯

on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choosefrom. What You'll Do: Drive customer success and revenue growth by aligning SAP solutions with customer needs, fostering early engagement, and delivering impactful experiences that maximize customer value … and ensure high renewal rates. The Customer Experience Solutions Specialist provides clients with in-depth knowledge of solutions and business processes by presenting a compelling vision of … the future with SAP Customer Experience and partner solutions. The ideal candidate will possess strong presentation skills, a deep understanding of the CX/CRM market, and the ability to engage with stakeholders at all levels. The individual will act as a subject matter expert on SAP Customer More ❯

You will need to login before you can apply for a job. Product & Customer Insights Manager, Customer Experience and Business Trends DESCRIPTION Amazon is looking for a Product & Customer Insights Manager to join our team. As a Product & Customer Insights Manager, you will be responsible … to identify potential business, operational, and technical changes or investment areas that significantly impact business performance. You will develop studies that drive process efficiency, customer experience, and innovative technology. You will partner with business leaders in developing metrics and programs and follow-up on actionable findings. You will … industry trends - Perform in-depth analysis of financial and other business performance data, marketplace trends and competitive forces to understand financial, business, operational, or customer implications - Translate complex or ambiguous business problem statements into analysis requirements, design custom financial and strategic studies - Own and execute end-to-end analysis More ❯

You will need to login before you can apply for a job. Sr. Ops Engineer, MSP-CX DR, Mechatronics & Sustainable Packaging Customer Experience DESCRIPTION Amazon is at the forefront of innovation within the space of fulfillment technology and robotics. We are seeking an innovative and solutions-oriented Operations … the next generation of world-class technology systems inside our fulfillment centers in Europe. In the Mechatronics & Sustainable Packaging Customer Experience (MSP-CX) organization, we have the unique role and privilege to work backwards from our customer needs and represent their voice through the entire products' lifecycle … develop your professional skills, and collaborate amongst your team to move the needle on the services you are accountable for. About the team The CX (Customer Experience) team within Mechatronics & Sustainable Packaging works backwards from Internal Customer insights to (1) Validate, (2) Deploy and (3) Support MSP More ❯

Program Manager, Customer Experience and Business Trends Are you Customer obsessed, eager to create opportunities and influence business decisions to improve the customer experience across our different Amazon businesses? Customer Experience and Business trends (CXBT) is looking for a Customer Journey Insights … programming, statistical analysis, data visualization techniques • Optimize team capacity and bandwidth to ensure timely delivery of projects while not overloading associates About the team Customer Experience & Business Trends (CXBT) is an organization made up of a diverse suit of functions dedicated to deeply understand and improving Customer Experience, globally. We are a team of builders that develop products, services, ideas and various ways of leveraging data to influence products and service offerings - for almost every business at Amazon - for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers). Our approach More ❯

develop your professional skills, and collaborate amongst your team to move the needle on the services you are accountable for. About the team The CX (Customer Experience) team within Mechatronics & Sustainable Packaging works backwards from Internal Customer insights to (1) Validate, (2) Deploy and (3) Support MSP … solutions globally, maximizing solutions readiness and customer satisfaction. MSP CX maintains unified accountability in the field towards our internal Customers (Maintenance, Operations, ACES, Process Engineering, GES Ops Engineering, etc.), enabling vertical integration and life-cycle management of MSP solutions across 3 pillars: (1) Quality Assurance, (2) Deployment & Ramp-up … and (3) Support. (1) MSP CX Quality Assurance is a new team under establishment that will own qualifying and testing MSP solutions, and validating they are ready to launch; it will adopt a comprehensive and continuous approach to qualification, beginning at the earliest stages of one's lifecycle to represent More ❯

This is a critical role that will bridge the gap between sales, technical teams, and customers, ensuring that our CCaaS solutions meet and exceed customer expectations. The ideal candidate will have a deep understanding of the key components of CCaaS, experience across multiple CCaaS cloud vendors, and a … Connect, or similar. Leverage this expertise to guide customers in selecting the best-fit platform that meets their unique requirements. Customer Experience (CX) Strategy - Collaborate with clients to craft strategies that optimize their customer journeys and enhance contact center performance. Ensure proposed solutions improve CX and align … Connect, etc. Strong technical background with the ability to design and present end-to-end solutions for customers. Expertise in customer experience (CX) strategy and contact center operations. Your security clearance To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. More ❯

Sr. Business Value Specialist - Amazon Connect, Customer Experience Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, customer experience, contact center sales background, and skills necessary to help position AWS as the … from the largest and fastest growing worldwide small- and mid-market accounts to enterprise-level customers including public sector. We work backwards from our customer's most complex and business critical challenges to build and execute go-to-market plans that turn AWS ideas into multi-billion-dollar businesses. … include business development, specialist and technical solutions architecture. As part of WWSO, you'll provide expertise across the entire life cycle of an AWS customer initiative, from developing ideas for new services to accelerating the adoption of established businesses. We pride ourselves on thinking big, delivering exceptional results for More ❯

Product Owner London £70,000 - £80,000 + benefits Our client Over the past few years, we've scaled the global Customer Experience Team (a hybrid startup-consultancy) in one of the world's most powerful brands. The team encompasses Product, Strategy, Design, Analytics and Implementation. They design … and deliver experiences for customers - connecting the customer's devices with the brand and world around them. The Product Team owns and develops the product vision and strategic intent, creating and owning the product roadmap on a global level. With over 150,000 employees spread across almost 200 countries … embrace diversity and encourage applications from mixed backgrounds, genders, nationalities, ages and lifestyles - seeking to learn from these different perspectives. The role The digital experience is at the heart of the relationship between the brands and their customers. Our client aims to offer customers with best-in-class experiences More ❯

Collaborate with teams owning other customer touchpoints (CRM, Customer Contact Centre, airline and non-airline partners) to understand and shape the overall CX and service design for Avios customers. Oversight of our customer experience and design output across product, ensuring our products come together within and … across channels to create an impactful experience for our customers, and ultimately meet partner and business goals. Accountable for setting CX standards, communicating and driving performance against these. Powering the development of our UX Research, UX Ops and Content strategies, capability and team growth, in line with our wider … CX vision and strategy. What we need from you You're an experienced creative leader, ideally with a background in UX design and some experience across research, Design Ops and content. We're happy if this is gained in-house or within a consultancy. You can demonstrate your passion More ❯

for a Director level person to join Capgemini as our Service Growth Lead to lead the continued growth of our Service business, delivering exceptional customer-centric digital experiences and lead the growth of our design, development, and delivery of some of the largest, most innovative, digital transformation projects in … initiatives to enhance and expand our customer service capabilities. This role requires a leader with a strong background in Customer Experience (CX) transformation, digital strategy, and operational excellence. The ideal candidate will have a proven track record of driving growth, improving customer satisfaction, and delivering measurable … business outcomes. Sitting within our Digital Customer Experience (DCX) business in the UK, this is a key leadership role shaping our go-to-market and delivery strategy. You will work with our DCX CoE Head, Offer and Technology leads, and Market Unit leads to drive our Service go More ❯

Principle - Digital Marketing & Customer Experience Strategist Lead Consultant Domain Digital Commerce Digital Commerce - Shopper Experience Management Company ITL UK Requisition ID 133238BR Role - Principle - Digital Marketing & Customer Experience Strategist Technology - Marketing & Customer Experience Technology Location - UK Business Unit - DX Consulting Compensation - Competitive (including … bonus) Role Develop and implement strategies and technology solutions to enhance customer engagement, improve user experiences, and leverage technology for measurable marketing outcomes. Become a trusted advisor to customers and internal stakeholders, driving business growth through marketing strategy and cutting-edge consumer experience technology. Experience 15+ years … in defining & implementing strategies and technology solutions including Digital Commerce, Marketing Automation, Campaign Management 10+ years with marketing automation platforms (e.g., Adobe Experience Suite, Marketo, Salesforce Marketing Cloud) and CRM systems 10+ years with data analytics tools (e.g., Google Analytics, Tableau) and data-driven decision making Expertise in consumer More ❯

track record of successful attainment of your targets will be rewarded with one of the most competitive compensation packages in the industry. The OpenText Experience Cloud platform integrates experiences, media, communications, messaging and data for customer experience management in one cohesive platform. Enabling organizations to seamlessly personalize … experiences and communications, deliver relevant engagement and optimize the customer journey, OpenText helps maximize revenue, improve operations and create customers for life. Our global sales team at OpenTextworks with customers to help them deliver relevant, efficient omnichannel customer experiences. The platform can be tailored for internal and external … use cases, authenticated and anonymous experiences and more to exceed customer expectations and optimize operations. The OpenText Experience cloud is focused on selling an industry-leading portfolio of Customer Experience Management (CEM) products. The DX portfolio helps businesses unlock new revenue streams and bolster existing ones More ❯

track record of successful attainment of your targets will be rewarded with one of the most competitive compensation packages in the industry. The OpenText Experience Cloud platform integrates experiences, media, communications, messaging and data for customer experience management in one cohesive platform. Enabling organizations to seamlessly personalize … experiences and communications, deliver relevant engagement and optimize the customer journey, OpenText helps maximize revenue, improve operations and create customers for life. Our global sales team at OpenTextworks with customers to help them deliver relevant, efficient omnichannel customer experiences. The platform can be tailored for internal and external … use cases, authenticated and anonymous experiences and more to exceed customer expectations and optimize operations. The OpenText Experience cloud is focused on selling an industry-leading portfolio of Customer Experience Management (CEM) products. The DX portfolio helps businesses unlock new revenue streams and bolster existing ones More ❯