1 to 25 of 191 Customer Experience Jobs in London

millions of customers browse, discover, purchase, and engage online. THE TEAM You'll join the Customer Experience team, reporting into a Director who leads global and regional CX strategy. The team partners closely with Product, Technology, UX, Trading, and Analytics to identify friction, define improvements, and deliver best-in-class digital journeys. You will lead two experienced managers … post-launch validation - partnering with Tech, Product, UX, and global/regional stakeholders to bring enhancements to life. Key responsibilities include: Customer Journey & Optimisation Own end-to-end CX for selected digital product areas. Identify friction points and champion solutions with Product/Tech teams. Ensure site functionality, features, and promotional components perform as intended. Represent the business throughout … to drive a structured optimisation roadmap. Leadership & Collaboration Manage and develop two managers plus their supporting teams. Confidently challenge and influence senior stakeholders at global and regional levels. Align CX efforts with Product, Trading, UX, CI/Analytics, and other cross-functional groups. SKILLS & EXPERIENCE REQUIRED Strong digital or ecommerce background Proven experience delivering journey improvements, A/ More ❯

Job title: Special Projects CX Manager Contract Length: Six Months (possibility of extension ) Location: London (Hybrid) The Role: Be a part of a revolutionary change. At PMI, we've chosen to do something incredible. With huge change, comes huge opportunity. So, wherever you join us, you'll enjoy the freedom to dream up and deliver, better, brighter solutions in a … website with engaging digital journeys and experiences, consumer first acquisition & retention programs, latest eCommerce features and new innovative solutions. We're seeking a proactive and detail-oriented Special Projects CX Manager to lead key cross-functional initiatives that enhance the overall customer experience and ensure digital compliance across our platforms. This role combines CX strategy , project management , and … Cookies & Data Privacy: Manage the implementation and optimization of cookie consent solutions (e.g., One Trust). Ensure alignment with GDPR, CCPA, and internal privacy policies. Customer Experience (CX) Projects: Conduct CX discovery and analysis to identify opportunities for improvement in digital journeys. Collaborate with stakeholders to define, scope, and execute CX-focused projects that enhance satisfaction and engagement. More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and … days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic QuadrantTM for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS Reporting to: Senior Commercial Legal … Counsel Your Skills: Commercial Law. Contract Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world's biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform . Recognised by Gartner More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world’s leading cloud communications and Customer Experience technology providers. As Europe’s top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and … days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic Quadrant™ for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS Reporting to: Senior Commercial Legal … Counsel Your Skills: Commercial Law. Contract Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world’s biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform . Recognised by Gartner More ❯

brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile … strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better … improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across More ❯

brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile … strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better … improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across More ❯

brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile … strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better … improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across More ❯

brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile … strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better … improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across More ❯

Type: Permanent Role Overview : We are seeking an experienced Product Owner with strong expertise in contact centre platforms, ideally Zendesk, to lead the vision, strategy, and delivery of our customer service and support technology stack. This role will own the product roadmap for our contact centre solutions, driving enhancements that improve customer experience, operational efficiency, and agent … productivity. As the Product Owner, you will collaborate closely with engineering, operations, customer support, and external vendors to deliver scalable features and seamless integrations. You will act as the voice of the customer and the business, ensuring our platforms align with both short term operational needs and long term strategic goals. Key Responsibilities: Own and define the product … roadmap for contact centre tools, with a strong focus on Zendesk (Support, Guide, Talk, Chat, Messaging, etc.). Prioritise the backlog based on business value, impact, and customer insights. Translate business requirements into clear epics, user stories, and acceptance criteria. Ensure the product vision aligns with company goals and customer experience strategies. Contact Centre Platform Expertise Lead More ❯

brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Senior Content Designer in our digital customer experience team, you'll help deliver world-class content across the My Sky app, agent macros, and transactional communications. You'll collaborate within Agile teams, drive content solutions … and be responsible for outcomes that meet business goals and customer needs. Sitting within the Customer Experience Centre of Excellence, you'll create world-class customer journeys and designs to support our product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better … and evolve content practices . Champion AI and utilise CMS tools to create, test, and optimise content. Experiment with LLMs, share learnings, and support wider adoption Align content with CX KPIs, SEO, WCAG guidelines and compliance, delivering measurable improvements to customer experience. What you'll bring: Experience delivering high-impact, user-centred content across large-scale digital products More ❯

brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Senior Content Designer in our digital customer experience team, you'll help deliver world-class content across the My Sky app, agent macros, and transactional communications. You'll collaborate within Agile teams, drive content solutions … and be responsible for outcomes that meet business goals and customer needs. Sitting within the Customer Experience Centre of Excellence, you'll create world-class customer journeys and designs to support our product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better … and evolve content practices . Champion AI and utilise CMS tools to create, test, and optimise content. Experiment with LLMs, share learnings, and support wider adoption Align content with CX KPIs, SEO, WCAG guidelines and compliance, delivering measurable improvements to customer experience. What you'll bring: Experience delivering high-impact, user-centred content across large-scale digital products More ❯

brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Senior Content Designer in our digital customer experience team, you'll help deliver world-class content across the My Sky app, agent macros, and transactional communications. You'll collaborate within Agile teams, drive content solutions … and be responsible for outcomes that meet business goals and customer needs. Sitting within the Customer Experience Centre of Excellence, you'll create world-class customer journeys and designs to support our product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better … and evolve content practices . Champion AI and utilise CMS tools to create, test, and optimise content. Experiment with LLMs, share learnings, and support wider adoption Align content with CX KPIs, SEO, WCAG guidelines and compliance, delivering measurable improvements to customer experience. What you'll bring: Experience delivering high-impact, user-centred content across large-scale digital products More ❯

brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Senior Content Designer in our digital customer experience team, you'll help deliver world-class content across the My Sky app, agent macros, and transactional communications. You'll collaborate within Agile teams, drive content solutions … and be responsible for outcomes that meet business goals and customer needs. Sitting within the Customer Experience Centre of Excellence, you'll create world-class customer journeys and designs to support our product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better … and evolve content practices . Champion AI and utilise CMS tools to create, test, and optimise content. Experiment with LLMs, share learnings, and support wider adoption Align content with CX KPIs, SEO, WCAG guidelines and compliance, delivering measurable improvements to customer experience. What you'll bring: Experience delivering high-impact, user-centred content across large-scale digital products More ❯

brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Senior Content Designer in our digital customer experience team, you'll help deliver world-class content across the My Sky app, agent macros, and transactional communications. You'll collaborate within Agile teams, drive content solutions … and be responsible for outcomes that meet business goals and customer needs. Sitting within the Customer Experience Centre of Excellence, you'll create world-class customer journeys and designs to support our product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better … and evolve content practices . Champion AI and utilise CMS tools to create, test, and optimise content. Experiment with LLMs, share learnings, and support wider adoption Align content with CX KPIs, SEO, WCAG guidelines and compliance, delivering measurable improvements to customer experience. What you'll bring: Experience delivering high-impact, user-centred content across large-scale digital products More ❯

brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Senior Content Designer in our digital customer experience team, you'll help deliver world-class content across the My Sky app, agent macros, and transactional communications. You'll collaborate within Agile teams, drive content solutions … and be responsible for outcomes that meet business goals and customer needs. Sitting within the Customer Experience Centre of Excellence, you'll create world-class customer journeys and designs to support our product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better … and evolve content practices . Champion AI and utilise CMS tools to create, test, and optimise content. Experiment with LLMs, share learnings, and support wider adoption Align content with CX KPIs, SEO, WCAG guidelines and compliance, delivering measurable improvements to customer experience. What you'll bring: Experience delivering high-impact, user-centred content across large-scale digital products More ❯

brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Senior Content Designer in our digital customer experience team, you'll help deliver world-class content across the My Sky app, agent macros, and transactional communications. You'll collaborate within Agile teams, drive content solutions … and be responsible for outcomes that meet business goals and customer needs. Sitting within the Customer Experience Centre of Excellence, you'll create world-class customer journeys and designs to support our product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better … and evolve content practices . Champion AI and utilise CMS tools to create, test, and optimise content. Experiment with LLMs, share learnings, and support wider adoption Align content with CX KPIs, SEO, WCAG guidelines and compliance, delivering measurable improvements to customer experience. What you'll bring: Experience delivering high-impact, user-centred content across large-scale digital products More ❯

brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Senior Content Designer in our digital customer experience team, you'll help deliver world-class content across (url removed), the My Sky app, agent macros, and transactional communications. You'll collaborate within Agile teams, drive … content solutions, and be responsible for outcomes that meet business goals and customer needs. Sitting within the Customer Experience Centre of Excellence, you'll create world-class customer journeys and designs to support our product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to … and evolve content practices . Champion AI and utilise CMS tools to create, test, and optimise content. Experiment with LLMs, share learnings, and support wider adoption Align content with CX KPIs, SEO, WCAG guidelines and compliance, delivering measurable improvements to customer experience. What you'll bring: Experience delivering high-impact, user-centred content across large-scale digital products More ❯

workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Product Designer (Design System) in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app via our design system. You … design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better … Ops to improve efficiency. Champion inclusive design and embed WCAG 2.2 accessibility standards across all components, patterns, and motion principles. Shape the end-to-end experience vision, define CX KPIs, and link design system adoption to measurable business outcomes. What you'll bring: Demonstrated experience delivering world-class, large-scale digital products and design systems across responsive web More ❯

workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Product Designer (Design System) in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app via our design system. You … design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better … Ops to improve efficiency. Champion inclusive design and embed WCAG 2.2 accessibility standards across all components, patterns, and motion principles. Shape the end-to-end experience vision, define CX KPIs, and link design system adoption to measurable business outcomes. What you'll bring: Demonstrated experience delivering world-class, large-scale digital products and design systems across responsive web More ❯

workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Product Designer (Design System) in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app via our design system. You … design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better … Ops to improve efficiency. Champion inclusive design and embed WCAG 2.2 accessibility standards across all components, patterns, and motion principles. Shape the end-to-end experience vision, define CX KPIs, and link design system adoption to measurable business outcomes. What you'll bring: Demonstrated experience delivering world-class, large-scale digital products and design systems across responsive web More ❯

workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Product Designer (Design System) in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app via our design system. You … design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better … Ops to improve efficiency. Champion inclusive design and embed WCAG 2.2 accessibility standards across all components, patterns, and motion principles. Shape the end-to-end experience vision, define CX KPIs, and link design system adoption to measurable business outcomes. What you'll bring: Demonstrated experience delivering world-class, large-scale digital products and design systems across responsive web More ❯

workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Product Designer (Design System) in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app via our design system. You … design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better … Ops to improve efficiency. Champion inclusive design and embed WCAG 2.2 accessibility standards across all components, patterns, and motion principles. Shape the end-to-end experience vision, define CX KPIs, and link design system adoption to measurable business outcomes. What you'll bring: Demonstrated experience delivering world-class, large-scale digital products and design systems across responsive web More ❯

workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Product Designer (Design System) in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app via our design system. You … design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better … Ops to improve efficiency. Champion inclusive design and embed WCAG 2.2 accessibility standards across all components, patterns, and motion principles. Shape the end-to-end experience vision, define CX KPIs, and link design system adoption to measurable business outcomes. What you'll bring: Demonstrated experience delivering world-class, large-scale digital products and design systems across responsive web More ❯

workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Product Designer (Design System) in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app via our design system. You … design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better … Ops to improve efficiency. Champion inclusive design and embed WCAG 2.2 accessibility standards across all components, patterns, and motion principles. Shape the end-to-end experience vision, define CX KPIs, and link design system adoption to measurable business outcomes. What you'll bring: Demonstrated experience delivering world-class, large-scale digital products and design systems across responsive web More ❯

workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Product Designer (Design System) in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app via our design system. You … design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better … Ops to improve efficiency. Champion inclusive design and embed WCAG 2.2 accessibility standards across all components, patterns, and motion principles. Shape the end-to-end experience vision, define CX KPIs, and link design system adoption to measurable business outcomes. What you'll bring: Demonstrated experience delivering world-class, large-scale digital products and design systems across responsive web More ❯