1 to 25 of 1,436 Customer Experience Jobs in London

mitigating any detrimental impact and looking for opportunities to improve the experience for our customers The role of the Customer Experience (CX) Design Analyst will be to work closely with different teams across the programme to facilitate workshops and document customer journeys that are informed by … how customers navigate the transition period between operating models. Other responsibilities will include: Collaborating across multiple teams and keeping different stakeholders engaged on how CX is being embedded and considered throughout the programme activity, inputting into design decisions from a documentation perspective where necessary. Leverage business intelligence tools (Power BI … Tableau, Excel) to build and maintain CX dashboards and reporting pipelines. Use tools like Miro, Lucidchart, or Figma to create service design artifacts that bridge the gap between insights and action. Analysing customer service data (NPS, CSAT, call recordings, chat logs, surveys and other data) to identify friction points More ❯

Job Title: Customer Experience Lead Department: Customer Experience Basis: Full-time, permanent Location: Canary Wharf, London - WeWork (Hybrid Remote) Reporting to: Head of Commercial & Strategy About Onetrace Great products start with great people. Our relentless focus on user experience has been the cornerstone of our … Marketing) to ensure a seamless, customer-centric approach across the business What we're looking for Essential Proven experience in a senior CX role, with expertise in scaling and managing high-performing teams in a high growth B2B SaaS environment You've dealt with complex customer challenges … fluid environment Proactive problem solver with a data driven approach to performance improvements Desirable Experience in hiring and managing internationally Experience scaling CX operations from early stage start-up to growth-stage What we offer Benefits NEST pension scheme Season ticket loan scheme Employee assistance programme Private medical More ❯

Customer - Contact Centre Specialist (Consultant to Manager) Customer Practice - Contact Centre Specialist (Consultant to Manager) About Baringa: We set out to build the world's most trusted consulting firm - creating lasting impact for clients and pioneering a positive, people-first way of working. We work with everyone from … -centric service design approach to redefine customer journeys, lead customer service strategy, and develop omnichannel interaction models. Leveraging AI to drive CX: Passionate about taking a client's most difficult challenges, identifying solutions and leveraging emerging and market leading AI solutions then implementing to drive enhanced customer … -centric service design approach to redefine customer journeys, lead customer service strategy, and develop omnichannel interaction models. Leveraging AI to drive CX: Passionate about taking a client's most difficult challenges, identifying solutions and leveraging emerging and market leading AI solutions then implementing to drive enhanced customer More ❯

Business Intelligence Engineer II, Delivery Experience The Amazon Delivery and Shopping Experience Product Team is looking for talented Business Intelligence Engineers (BIE) who develop solutions to better optimize customer experience and shopping experience by disproportionately improving discoverability and speed. As part of Amazon's DEX … team, our team members have the opportunity to be at the forefront of DEX product thought leadership - working on some of the most difficult Customer Experience problems while partnering with research scientists, software developers, and business leaders. With the focus on driving real impact on Amazon's long … Amazon's strategic needs. A day in the life • Perform complex data analysis (correlations, regressions, simulations, optimization, etc.) and identify improvement opportunities on key customer experience metrics (sales, speed perception, Prime benefits, reduce ship costs, etc.). • Own end-to-end program management. You will not only develop More ❯

Hungry, Humble, Honest, with Heart. The Opportunity Are you an experienced customer-facing professional with a strong technical background and a passion for building relationships with mid-senior level stakeholders? If so, you would thrive in our newly established Customer Experience organization, where you can play a … pivotal role in driving customer success, working alongside a collaborative team, and seizing opportunities for growth and advancement in a dynamic market. About the Team The Customer Experience Manager role will be part of a newly formed team within Nutanix focused on enhancing customer relationships and … met and fostering long-term relationships that drive the adoption and success of our solutions. You will report to one of the Leaders of Customer Experience, who believes in a collaborative management style that empowers team members and promotes collective success. This role offers a remote work setup More ❯

Business Analyst , Customer Experience and Business Trends (CXBT) Capability Team Are you Customer obsessed, eager to create opportunities and influence business decisions to improve the customer experience across our different Amazon businesses? Customer Experience and Business Trends (CXBT) Capability team is looking for … Capability team based in Bangalore. As a Business Analyst (BA) , you will contribute to critical global services that measure Amazon's end-to-end Customer Experience. This role will bring innovation, a strategic perspective, a passionate voice, and an ability to prioritize and execute on a fast-moving set … make investment and strategy decisions - Develop and automate market-segment reports to enable business team to understand impact of targeted initiatives About the team Customer Experience & Business Trends (CXBT) is an organization made up of a diverse suit of functions dedicated to deeply understand and improving Customer More ❯

reducing its access to the not-so-good customers, and make it an overall more sustainable business lever for Amazon. We work on improving Customer experience and sustainability for POD - across onsite availability and experience, post-order payment experience, doorstep experience, refund experience and … managing overall instrument P&L. This role will own the program management for two key areas of POD - Onsite experience and Cost to Serve and sustainability. In onsite experience, we decide how to improve the base of customers to whom we offer POD, and whom we do not … teams to conceptualize, execute, track and report progress on the program interventions - including Machine Learning, Cost of Business Waste, Finance, Last Mile Operations, Shopping Experience and Technology. Key job responsibilities Design and drive end-to-end high impact and high visibility programs that impact pricing and thereby customer More ❯

development and execution of innovative digital strategies to drive best in industry conversion and reviews/ratings for our digital products key accountabilities Website CX Owner own the website and the customer experience delivered leverage customer/web analytics to optimise web performance including leading test and … learn trials odevelop, maintain and update website content lead CRO & SEO for wagamama App CX Owner own the app and the customer experience delivered leverage customer/app analytics to optimise app performance develop, maintain and update app content (outside of Soul club) work in partnership with … web and app (outside of loyalty) •accountable for delivering the in year plan for click and collect •accountable for group bookings commercial delivery and CX on our digital platforms working in partnership with marketing and insight on the wider group proposition •Gift card owner, managing the day to day and More ❯

development and execution of innovative digital strategies to drive best in industry conversion and reviews/ratings for our digital products key accountabilities Website CX Owner own the website and the customer experience delivered leverage customer/web analytics to optimise web performance including leading test and … learn trials odevelop, maintain and update website content lead CRO & SEO for wagamama App CX Owner own the app and the customer experience delivered leverage customer/app analytics to optimise app performance develop, maintain and update app content (outside of Soul club) work in partnership with … web and app (outside of loyalty) •accountable for delivering the in year plan for click and collect •accountable for group bookings commercial delivery and CX on our digital platforms working in partnership with marketing and insight on the wider group proposition •Gift card owner, managing the day to day and More ❯

service. We are always looking for exceptional talent to join us on the journey! Role Purpose The Head of Customer Experience (CX) will lead the design and execution of Nuvei's customer-centric strategy to drive enterprise customer satisfaction, retention, and revenue growth. This role … focuses on embedding CX excellence across all touchpoints and ensuring Nuvei delivers world-class experiences to both enterprise & SMB clients. This leadership role will shape how Nuvei delivers exceptional experiences to enterprise clients while driving improvements that also benefit SMB customers. By aligning cross-functional teams and leveraging Voice of … Customer data, the Global Head of CX will ensure that customer needs remain at the forefront of Nuvei's growth strategy. Key Accountabilities 1. Global CX Strategy Development Develop and execute a comprehensive CX strategy aligned with Nuvei's strategic goals, focusing on both enterprise and SMB customers. More ❯

You will need to login before you can apply for a job. Product & Customer Insights Manager, Customer Experience and Business Trends DESCRIPTION Amazon is looking for a Product & Customer Insights Manager to join our team. As a Product & Customer Insights Manager, you will be responsible … to identify potential business, operational, and technical changes or investment areas that significantly impact business performance. You will develop studies that drive process efficiency, customer experience, and innovative technology. You will partner with business leaders in developing metrics and programs and follow-up on actionable findings. You will … industry trends - Perform in-depth analysis of financial and other business performance data, marketplace trends and competitive forces to understand financial, business, operational, or customer implications - Translate complex or ambiguous business problem statements into analysis requirements, design custom financial and strategic studies - Own and execute end-to-end analysis More ❯

Sr. Ops Engineer, MSP-CX DR, Mechatronics & Sustainable Packaging Customer Experience Job ID: Amazon UK Services Ltd. - A10 Amazon is at the forefront of innovation within the space of fulfillment technology and robotics. We are seeking an innovative and solutions-oriented Operations Engineer to be a part of … the next generation of world-class technology systems inside our fulfillment centers in Europe. In the Mechatronics & Sustainable Packaging Customer Experience (MSP-CX) organization, we have the unique role and privilege to work backwards from our customer needs and represent their voice through the entire products' lifecycle … develop your professional skills, and collaborate amongst your team to move the needle on the services you are accountable for. About the team The CX (Customer Experience) team within Mechatronics & Sustainable Packaging works backwards from Internal Customer insights to (1) Validate, (2) Deploy and (3) Support MSP More ❯

Customer Experience team to support a major US based Globally Systemically Important Bank (G-SIB). Be a part of Cisco's CX (Customer Experience) Organization, working closely with internal Cisco peers, (HTOMs, NCEs, PgMs, PMs), and most importantly the Customer in an ongoing basis … well as their leadership team. Your Impact: In this exciting customer facing role you will serve as an integrated member of the Cisco CX team supporting outcome-oriented engineering, implementation, and production support efforts as the primary technical support person for Problem Management of critical issues at the network … Customer Experience team to support a major US based Globally Systemically Important Bank (G-SIB). Be a part of Cisco's CX (Customer Experience) Organization, working closely with internal Cisco peers, (HTOMs, NCEs, PgMs, PMs), and most importantly the Customer in an ongoing basis More ❯

develop your professional skills, and collaborate amongst your team to move the needle on the services you are accountable for. About the team The CX (Customer Experience) team within Mechatronics & Sustainable Packaging works backwards from Internal Customer insights to (1) Validate, (2) Deploy and (3) Support MSP … solutions globally, maximizing solutions readiness and customer satisfaction. MSP CX maintains unified accountability in the field towards our internal Customers (Maintenance, Operations, ACES, Process Engineering, GES Ops Engineering, etc.), enabling vertical integration and life-cycle management of MSP solutions across 3 pillars: (1) Quality Assurance, (2) Deployment & Ramp-up … and (3) Support. (1) MSP CX Quality Assurance is a new team under establishment that will own qualifying and testing MSP solutions, and validating they are ready to launch; it will adopt a comprehensive and continuous approach to qualification, beginning at the earliest stages of one's lifecycle to represent More ❯

oral healthcare space With more than 300 filed patents on our technology, we are leading an entire industry in how we approach the orthodontic experience Our handy tool, the Scanbox Pro, helps patients and doctors to easily detect intraoral observations Their patients smile again Dental Monitoring was promoted in … the Next40 for the third year in a row. If you are a Customer Experience Specialist with a minimum of 2 years experience, the following may be interesting for you! The Customer Experience Specialist Role Be the main point of contact for DM customers and … respond to their inquiries by providing timely and accurate responses via various communication channels (email, phone, instant message, appointments, etc.) Identify and resolve customer issues or concerns in a professional and efficient manner Develop in-depth knowledge of our software and provide informative support and tailored recommendations to customers More ❯

Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Retail Store Manager - Oxford St Experience London - 40hrs per week Aggregate function: Commercial Business Area: Local Retail Posting Country: United Kingdom Date Posted: 27 May 2025 Full Time/Part … us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. Location: London Oxford St Experience Salary: Excellent basic salary plus bonus and Vodafone benefits Working Hours: 40 hours per week to include some weekends & Bank Holidays At Vodafone UK … of their tech, tech that's here to change every day. You'll work in a vibrant, ambitious culture with a strong focus on customer experience and helping build a better digital future for everyone. Who We Are We're a global technology communications company that empowers people More ❯

This is a critical role that will bridge the gap between sales, technical teams, and customers, ensuring that our CCaaS solutions meet and exceed customer expectations. The ideal candidate will have a deep understanding of the key components of CCaaS, experience across multiple CCaaS cloud vendors, and a … Connect, or similar. Leverage this expertise to guide customers in selecting the best-fit platform that meets their unique requirements. Customer Experience (CX) Strategy - Collaborate with clients to craft strategies that optimize their customer journeys and enhance contact center performance. Ensure proposed solutions improve CX and align … Connect, etc. Strong technical background with the ability to design and present end-to-end solutions for customers. Expertise in customer experience (CX) strategy and contact center operations. Your security clearance To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. More ❯

Sr. Business Value Specialist - Amazon Connect, Customer Experience Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, customer experience, contact center sales background, and skills necessary to help position AWS as the … from the largest and fastest growing worldwide small- and mid-market accounts to enterprise-level customers including public sector. We work backwards from our customer's most complex and business critical challenges to build and execute go-to-market plans that turn AWS ideas into multi-billion-dollar businesses. … include business development, specialist and technical solutions architecture. As part of WWSO, you'll provide expertise across the entire life cycle of an AWS customer initiative, from developing ideas for new services to accelerating the adoption of established businesses. We pride ourselves on thinking big, delivering exceptional results for More ❯

Product Owner London £70,000 - £80,000 + benefits Our client Over the past few years, we've scaled the global Customer Experience Team (a hybrid startup-consultancy) in one of the world's most powerful brands. The team encompasses Product, Strategy, Design, Analytics and Implementation. They design … and deliver experiences for customers - connecting the customer's devices with the brand and world around them. The Product Team owns and develops the product vision and strategic intent, creating and owning the product roadmap on a global level. With over 150,000 employees spread across almost 200 countries … embrace diversity and encourage applications from mixed backgrounds, genders, nationalities, ages and lifestyles - seeking to learn from these different perspectives. The role The digital experience is at the heart of the relationship between the brands and their customers. Our client aims to offer customers with best-in-class experiences More ❯

Collaborate with teams owning other customer touchpoints (CRM, Customer Contact Centre, airline and non-airline partners) to understand and shape the overall CX and service design for Avios customers. Oversight of our customer experience and design output across product, ensuring our products come together within and … across channels to create an impactful experience for our customers, and ultimately meet partner and business goals. Accountable for setting CX standards, communicating and driving performance against these. Powering the development of our UX Research, UX Ops and Content strategies, capability and team growth, in line with our wider … CX vision and strategy. What we need from you You're an experienced creative leader, ideally with a background in UX design and some experience across research, Design Ops and content. We're happy if this is gained in-house or within a consultancy. You can demonstrate your passion More ❯

for a Director level person to join Capgemini as our Service Growth Lead to lead the continued growth of our Service business, delivering exceptional customer-centric digital experiences and lead the growth of our design, development, and delivery of some of the largest, most innovative, digital transformation projects in … initiatives to enhance and expand our customer service capabilities. This role requires a leader with a strong background in Customer Experience (CX) transformation, digital strategy, and operational excellence. The ideal candidate will have a proven track record of driving growth, improving customer satisfaction, and delivering measurable … business outcomes. Sitting within our Digital Customer Experience (DCX) business in the UK, this is a key leadership role shaping our go-to-market and delivery strategy. You will work with our DCX CoE Head, Offer and Technology leads, and Market Unit leads to drive our Service go More ❯

Principle - Digital Marketing & Customer Experience Strategist Lead Consultant Domain Digital Commerce Digital Commerce - Shopper Experience Management Company ITL UK Requisition ID 133238BR Role - Principle - Digital Marketing & Customer Experience Strategist Technology - Marketing & Customer Experience Technology Location - UK Business Unit - DX Consulting Compensation - Competitive (including … bonus) Role Develop and implement strategies and technology solutions to enhance customer engagement, improve user experiences, and leverage technology for measurable marketing outcomes. Become a trusted advisor to customers and internal stakeholders, driving business growth through marketing strategy and cutting-edge consumer experience technology. Experience 15+ years … in defining & implementing strategies and technology solutions including Digital Commerce, Marketing Automation, Campaign Management 10+ years with marketing automation platforms (e.g., Adobe Experience Suite, Marketo, Salesforce Marketing Cloud) and CRM systems 10+ years with data analytics tools (e.g., Google Analytics, Tableau) and data-driven decision making Expertise in consumer More ❯

Job summary Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. Today, we operate retail websites in nine countries, offering millions of products in more … than 40 categories worldwide, and we still like to work hard, have fun and make history! Retail Business Services (RBS) leverages technology to improve customer experience and selling partner experience while lowering Amazon's cost structure. Vision of RBS is to accelerate Amazon's flywheel by … improving the customer experience by identifying and eliminating Buying issues, 2) improving selling partner listing quality to drive GMS and reducing fulfillment defects to drive profitability . We strive to eliminate the root cause of the defect and wherever not possible, we leverage machine learning to find and More ❯

Season Ticket Loan Medical Cover (After Probation) Electric Car Scheme and Money Coach (After Probation) The Role and Responsibilities: Lead the internal and external customer processing functions (on and offshore) and deliver a customer experience strategy that provides a quality premium service across the full range of … delivery channels, meets all regulatory obligations and ensures good customer outcomes via in-house and outsourced channels. Deliver good customer service outcomes for back office processes and deliverables. Ensure cost forecasting is managed effectively and proactively for overall relationship cost to serve. Own the end to end customer … delivery strands from HCL to the Bank, ensuring the Bank project/IT teams and HCL delivery teams are fully aligned to deliver the customer experience transformation to time, cost and quality. Ensure committed transformation benefits are realised, post delivery. Use Lean optimisation and business process re-engineering More ❯

Manager of Solution Engineers to join our dynamic team in London. As the Manager of Solution Engineers, you will lead a team that champions customer needs, articulates the value of our technology, and accelerates the sales cycle. You will report directly to the Global Head of Solutions and Services … through technical expertise and support. Responsibilities: Team Leadership: Hire, coach, and develop a high-performing team of Solution Engineers. Guide your team in all customer experience-related activities with a customer-obsessed mindset. Customer Engagement: Partner with sales and customer experience leaders to support … Develop and deliver technical proposals, responses, trials, and Proof of Concepts (PoCs). Internal Collaboration: Work closely with internal teams (Support, Marketing, Sales, Product, Customer Success) to align priorities and collaborate on customer needs. Provide feedback and insights to product and engineering teams. Provide thorough win loss analysis More ❯