1 to 25 of 1,293 Customer Experience Jobs in London

future enterprise change and digital delivery initiatives. The role suits a fast-learning, highly personable analyst with a strong focus on agile software delivery, stakeholder engagement, wireframing capabilities, and experience defining and shaping system capabilities – particularly across Microsoft Dynamics 365 and Power Apps. Key Responsibilities Software & Capability Delivery • Collaborate with stakeholders to gather and refine business requirements for new … end solution lifecycle across business operations, digital systems, and service workflows Delivery Alignment & Backlog Management • Manage backlog in Azure DevOps, ensuring readiness for sprint planning, development, and testing (Jira experience advantageous for those new to ADO)• Collaborate directly with business stakeholders and development teams to refine backlog items and ensure clarity, feasibility, and successful executionBusiness Analysis & Solution Design• Use … and wireframing expertise. You will:• Create wireframes, screen flows, and journey mock-ups to express design intent• Accelerate stakeholder feedback through visual assets• Support design alignment when UX or CX resources are unavailableTools may include Figma, Balsamiq, Visio, Lucidchart, or similar. Essential Skills & Experience • Experience as a BA in software development, change management, or digital transformation projects• Strong More ❯

Digital Experience function hiring in: United Kingdom Work Preference Option(s): Hybrid model | Work from Office Join Ascent and help shape the future of data solutions by becoming a valued team member where your skills matter, your impact is significant, and your career can reach new heights. About Us We are Ascent! and we help our customers solve problems … effectively, driving return on investment for their business. If you're passionate about designing and building leading edge, high-performing data solutions that support business models and help drive customer’s future growth, this is the role for you. Your responsibilities will include: Solution Design: Understand and elaborate customer vision and Architect cloud-based data platforms to meet … landscaping design. Bringing on-demand to the UK’s favourite TV listing and review platform. RADIO TIMES Reducing cost, accelerating innovation and attracting new talent in healthcare. PREMIER Taking CX to the next level with AI for 200,000 members. INSTITUTE OF CHARTERED ACCOUNTANTS Empowering the evolution of online learning for a leading global platform. LINKEDIN LEARNING Improving health and More ❯

PARP network • Building and nurturing strategic partnerships with location providers • Working with cross-functional teams to ensure seamless network growth • Analyzing performance metrics and driving continuous improvement • Managing complex, customer-impacting projects from conception to completion The ideal candidate combines strategic thinking with operational excellence, possesses strong analytical and relationship-building skills, and thrives in a fast-paced, dynamic … environment. This role offers the opportunity to significantly impact Amazon's delivery infrastructure and shape the future of customer convenience across Central Europe. Join us in transforming the future of the pickup and returns network across Central Europe. Key job responsibilities Working within one of the fastest growing areas of Amazon, you will play a leading role in building … up actions based on that. - To engage with multiple external and internal stakeholders from Account Management, Marketing, Finance, Business planning, Legal and Product Management to ensure the best possible customer experience throughout the complete project life-cycle. - Manage customer-impacting projects through internal and external stakeholders. BASIC QUALIFICATIONS - A degree - Advanced proficiency in written and verbal German More ❯

PARP network • Building and nurturing strategic partnerships with location providers • Working with cross-functional teams to ensure seamless network growth • Analyzing performance metrics and driving continuous improvement • Managing complex, customer-impacting projects from conception to completion The ideal candidate combines strategic thinking with operational excellence, possesses strong analytical and relationship-building skills, and thrives in a fast-paced, dynamic … environment. This role offers the opportunity to significantly impact Amazon's delivery infrastructure and shape the future of customer convenience across Central Europe. Join us in transforming the future of the pickup and returns network across Central Europe. Key job responsibilities Working within one of the fastest growing areas of Amazon, you will play a leading role in building … up actions based on that. - To engage with multiple external and internal stakeholders from Account Management, Marketing, Finance, Business planning, Legal and Product Management to ensure the best possible customer experience throughout the complete project life-cycle. - Manage customer-impacting projects through internal and external stakeholders. BASIC QUALIFICATIONS - A degree - Advanced proficiency in written and verbal German More ❯

to design and execute long-term strategies with your vendors. Leveraging your industry expertise, you will provide guidance to the account management team, enabling them to deliver the best customer experience and achieve our goals. This will involve driving selection activities across marketplaces, defining and monitoring success metrics, and proposing innovative solutions to shape the future of AVS. … best practices to total Total Consumer Electronics • Develop and nurture strategic, long-term vendor relationships by delivering exceptional account management that maximizes vendor satisfaction. • Work backward from vendor and customer needs to identify impactful business opportunities that elevate both the vendor and customer experience. • Design and execute business strategies across multiple marketplaces, coordinating large cross-functional teams of … metric goals for your account, ensuring the account team is set up for success and removing blockers with the right resources. • As an industry expert, drawing from your professional experience, provide strategic insights that shape the long-term direction of our partnerships. • Identify new growth opportunities and create customized solutions for scaling across the organization. • Partner with internal teams More ❯

We know that good business is about good people. So we pride ourselves on providing meaningful, human support as well as fast, hassle free processes to deliver an unbeatable customer experience. The role Design and execute experiments to test marketing hypotheses : Design, develop, and implement a range of experiments which will test and validate hypotheses across channels, segments and … audiences which will derive actionable insights and decision making. Develop predictive models: develop, test and implement predictive models to inform business decisions, such as customer segmentation, retention models and customer lifetime value. Communicate results and engage with stakeholders : Effectively communicate complex technical concepts and findings to both technical and non-technical stakeholders. Present insights and recommendations in a … optimal techniques, tools and methodologies. Leverage the full potential of our marketing performance and insights that can be gained from our data. What we're looking for Marketing background: experience in working with marketing data. An understanding of marketing channels and what makes a successful campaign. The ability to identify trends in marketing activity, channels and audiences. Be familiar More ❯

news channel and supply and demand data. You can learn more about ICIS at the link below. About the Team: Our teams are fueled by curiosity, relentlessly pursuing better customer outcomes. We're on a mission to deliver an unparalleled customer experience, excelling in communication. In a fast-paced environment, we thrive, embracing change with flexibility and … reduce risks. Requirements: A team player who works collaboratively Demonstrated success in managing multiple deliverables concurrently and prioritising effectively Detail orientated with strong problem-solving skills and innovative thinking Experience in partnering with a diverse team in multiple locations Capable of providing coaching and support to transfer technical & data knowledge Demonstrate significant experience with Data Management, Data Governance More ❯

Verisk Analytics is a multinational data and analytics risk assessment company and a leading source of information about insurance risk. To serve our clients, we draw upon our vast experience in data management and predictive modelling to offer decision analytics to the insurance industry through underwriting to claims management in personal lines, commercial lines, and the London market. In … aerial imagery and geodemographic data. In claims solutions we support end-to-end claims handling with analytics and automation tools that streamline workflow, improve claims management and support better customer experiences. We also provide a fraud detection service across multiple perils and lines of business. Using intel processing, real-time fraud analysis and image forensics we help detect fraud … your successes can be applied to new data with minimal effort Create clear and easy to understand reports. Verbally present analysis ideas, progress and results to colleagues. Qualifications Skills & Experience Masters/PhD in maths, science or analytics related discipline Solid programming experience ideally with Python and SQL Experience with data manipulation and validation as well as More ❯

Client Insights Managers, Marketing Senior representatives of Private & Commercial Banking and Wealth Management Heads of Platform Business Architect/Technology Architect Project Managers and SMEs Person Specification Knowledge/Experience/Skills: Comprehensive Understanding of the Financial Services Industry : Wealth Management, Private Banking & Commercial Banking. While not essential, this knowledge is highly desirable. Familiarity with Financial Services Regulations : Including … GDPR/Data Protection, Vulnerable Clients, and related compliance requirements. Experience with Fintech Systems : understanding or experience with Core Banking systems, client-facing banking platforms, investment platforms, and CRM systems. While not essential, this knowledge is highly desirable. Proficiency in Business Analysis Techniques : Adept at applying key Business Analysis tools and methodologies. This includes process mapping, requirements gathering … techniques, gap analysis, and financial appraisal techniques. Data Analysis Competence : Knowledge of data analytics and proficiency in using tools for data analysis and visualisation. Change and Transformation Exposure : Significant experience working within a change and transformation environment, with a fundamental understanding of change delivery frameworks and methodologies (Waterfall and Agile). Demonstrated Success in Similar BA Roles : Evidence of More ❯

Generation Centre of Excellence, reporting to the Director of Marketing Data Enablement & Automation. This role collaborates closely with the broader Enterprise and Divisional marketing teams across Martech and Digital Experience and plays a critical bridge function between strategy and technical execution. While technically adept, this role sits within the Marketing team and represents the business's strategic interests. Through … Adobe Experience Cloud tools-including RTCDP, AEM, and Target-our team operationalizes enterprise-wide personalization, driving real-time, audience-centric digital engagement at scale across global web properties. Responsibilities and Impact: Develop a comprehensive strategy for web personalization aligned with business goals and user needs. Analyze user data and behavior to guide the creation of targeted, personalized experiences. Define … Required Qualifications: Bachelor's degree in any field; Adobe Target Architect Certification strongly preferred 7+ years in technical product management roles, including 2+ years leading Adobe Target implementations Deep experience with Adobe Target architecture, configuration, and campaign execution Hands-on knowledge of Adobe Analytics and/or Google Analytics Familiarity with JavaScript, HTML, CSS, jQuery, and Data Layer structures More ❯

to helping organisations navigate the complex landscape of Data & AI. Our mission is to empower businesses across various industries with strategic insights that unlock new opportunities, deliver imaginative new customer experiences, drive revenue growth and enhance operational effectiveness. If you're ready to embark on an exciting journey that blends strategy with real-world impact, we want you on … Player: Work collaboratively with colleagues across various functions, sharing knowledge and insights to drive collective success and foster a culture of innovation. Qualification Qualifications and Skills Strategic Project Involvement: Experience in supporting or leading strategic initiatives that drive successful outcomes, particularly in the context of Data & AI. Industry and Business Acumen: A solid understanding of global economic, technological, and … develop pragmatic solutions that address clients' strategic challenges. Communication Excellence: Exceptional verbal and written communication skills, with a talent for presenting ideas clearly and persuasively to diverse audiences. Recent experience of work relating to any of the following topics is a plus: Strategic Vision & Board Papers: Contributing to development of board papers and strategic visions that leverage Data and More ❯

improving the reliability, scalability, and performance of our offerings. Collaborative Environment: Work hand-in-hand with talented engineering leaders, other Product Managers, Program Management, and Customer Experience (CX) teams in a fast-paced, agile environment to deliver high-value features. The day to day Collaborate with other Product Managers to understand our platform's product strategy and your … epics and user stories with thoughtful acceptance criteria, consistently delivering tangible customer value and developing self-service capabilities that reduce the workload for our Customer Experience (CX) organisation. Work closely with engineering leaders to seamlessly integrate technical direction and strategy into both the product roadmap and backlog. Partner directly with your engineering team to design, schedule, and … deliver innovative solutions within a Scrum and Agile framework. Collaborate with other Product Managers, Program Management, and Customer Experience (CX) to establish clear expectations and identify in-scope teams, dependencies, and technical requirements for project work. Track and measure the results and impact of your domains by defining clear and actionable product success metrics. Exhibit an exceptional ability More ❯

BIE, category processes, and operates at scale across standardized workstreams. This opportunity is ideal for candidates seeking a steep learning curve, expanding their knowledge of retail, e-commerce, and customer behavior, and deriving insights from data to influence key business decisions for Amazon customers and drive continuous improvement through data analysis. Are you customer-obsessed, flexible, smart, analytical … strategic yet execution-focused, and passionate about e-commerce? If so, join us in our mission "to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices". Key job responsibilities A Process Specialist in the Category team is … decisions. Ensuring data accuracy by validating data for new and existing tools, and understanding Amazon's data resources to know how, when, and which to use. Collaborating with category, customer service, marketing, and finance teams to understand business requirements and provide analyses. Understanding Amazon business trends and recommending strategies to stakeholders to foster growth. Developing and executing analyses to More ❯

which is looking to revolutionise the management of e-waste. Your role will involve close collaboration with internal and external technology teams, design, marketing, and operations to deliver impactful, customer-centric solutions. What will you be doing? Develop and maintain a product roadmap, considering market trends, competitor analysis, and customer feedback. Identify opportunities for growth and innovation by … continuously monitoring the competitive landscape and industry developments. Translate business and customer requirements into detailed product specifications and user stories. Collaborate closely with internal and external technology teams to ensure timely and cost-effective development and delivery. Integrate customer insights into product development to ensure products meet and exceed user expectations. Lead product discovery efforts, including conducting user … measure product success and inform future improvements. Continuously gather feedback and performance data to identify opportunities for optimization and growth. Essential We tend to look for people with: Proven experience managing the full product lifecycle, from ideation to delivery and optimization. Strong analytical skills, with the ability to interpret data and make data-driven decisions. Excellent communication and stakeholder More ❯

make a positive impact continues to gain momentum Purpose To manage and monitor our Azure-based SaaS solution in order to ensure system reliability and a high standard of customer service at all times. To detect any issues in real-time and escalate to appropriate teams, in advance of the customer identifying an issue. To follow up and … beyond Azure’s 90-day retention, storing logs for long-term analysis. Analyse logs and performance metrics to identify recurring issues. Provide insights into system downtime, performance trends, and customer impact. Generate weekly and monthly reports on system health and reliability. Provide recommendations and solutions to ensure consistent highl level of service to customers. Automation & Continuous Improvement Develop scripts … Language - KQL, PowerShell, Python) for log analysis. Implement automated remediation workflows where possible. Recommend improvements to architecture based on performance data. Collaboration & Documentation Work closely with engineering, DevOps, and customer support teams to resolve incidents as fast as possible. Document best practices for monitoring, alerting, and reporting. Assist in setting up a customer-facing status page to improve More ❯

make a positive impact continues to gain momentum Purpose To manage and monitor our Azure-based SaaS solution in order to ensure system reliability and a high standard of customer service at all times. To detect any issues in real-time and escalate to appropriate teams, in advance of the customer identifying an issue. To follow up and … beyond Azure’s 90-day retention, storing logs for long-term analysis. Analyse logs and performance metrics to identify recurring issues. Provide insights into system downtime, performance trends, and customer impact. Generate weekly and monthly reports on system health and reliability. Provide recommendations and solutions to ensure consistent highl level of service to customers. Automation & Continuous Improvement Develop scripts … Language - KQL, PowerShell, Python) for log analysis. Implement automated remediation workflows where possible. Recommend improvements to architecture based on performance data. Collaboration & Documentation Work closely with engineering, DevOps, and customer support teams to resolve incidents as fast as possible. Document best practices for monitoring, alerting, and reporting. Assist in setting up a customer-facing status page to improve More ❯

The Global Accounts Receivable (GAR) team is seeking a creative and passionate program manager to help achieve our vision to provide a world-class Order-to-Cash (O2C) onboarding experience to our global business partners in support of Amazon's journey to become earth's most customer-centric company. We love to offer our customers unique world-class … initiatives through designing transactional workflows in line with the business model, defining requirements and testing of the solutions to ensure delivery is as expected and delivering and improving the customer experience. Implementation of mechanisms to monitor and measure performance is essential. The ability to thrive in a fast-paced, ambiguous and demanding work environment is critical to success in … this role. The ideal candidate will be a self-starter with knowledge of program management, experience with accounts receivable operational processes, demonstrate faster learning and adoptability, demonstrate good relationship and strategic influencing skills, experienced in large scale change management across functions and geographies, and exhibit a relentless pursuit for improvement. This individual must have a proven record of delivering More ❯

lifecycle, in collaboration with engineers, designers, other product managers and cross-functional collaborators. Shape agile processes and foster cross-functional team dynamics to deliver delightful, powerful products that exceed customer expectations and drive tangible business outcomes. Build and nurture an agile and innovative product culture within the team, founded on the importance of continuous, rapid prototyping and learning. Use … usage, inform prioritization and report on progress. Understand the evolving competitive landscape and identify potential strategic partnerships for complementary product offerings. Collaborate with cross-functional partners (legal, marketing, sales, customer success) to successfully launch products, drive adoption, and optimize customer retention. What We’re Looking For : Proven experience in building and launching AI-driven products, ideally generative … to build best-in-class user experiences. Data-driven/informed, with a strong ability to leverage analytics to measure product success, prioritize features, and refine strategies based on customer insights. Proven track record in shipping and iterating on products within an agile software development environment. Strong cross-functional leadership and collaboration skills with engineering, design, product marketing, GTM More ❯

lifecycle, in collaboration with engineers, designers, other product managers and cross-functional collaborators. Shape agile processes and foster cross-functional team dynamics to deliver delightful, powerful products that exceed customer expectations and drive tangible business outcomes. Build and nurture an agile and innovative product culture within the team, founded on the importance of continuous, rapid prototyping and learning. Use … usage, inform prioritization and report on progress. Understand the evolving competitive landscape and identify potential strategic partnerships for complementary product offerings. Collaborate with cross-functional partners (legal, marketing, sales, customer success) to successfully launch products, drive adoption, and optimize customer retention. What We’re Looking For : Proven experience in building and launching AI-driven products, ideally generative … to build best-in-class user experiences. Data-driven/informed, with a strong ability to leverage analytics to measure product success, prioritize features, and refine strategies based on customer insights. Proven track record in shipping and iterating on products within an agile software development environment. Strong cross-functional leadership and collaboration skills with engineering, design, product marketing, GTM More ❯

Info Job Description As a Commercial.Corporate Domain Solution Architect, develop architectural designs that meet our commercial and corproate goals and long-term vision. Collaborate with Finance, HR, commerce, marketing, customer experience teams, and suppliers to align technology solutions with business objectives. Stay abreast of emerging technology trends and incorporate them into our systems roadmap to maintain competitive advantages. … Guide project teams from conception to delivery, ensuring designs are secure, compliant, and scalable. Additionally, play a crucial role in managing customer data by implementing robust data management strategies that ensure data integrity, privacy, and compliance with regulations. Design and optimize systems for handling e-commerce transactions efficiently and securely to provide seamless user experiences. Leverage advanced analytics and … machine learning to gain insights from customer data to drive personalized marketing efforts and improve customer satisfaction. Ensure the integration of various e-commerce platforms with backend systems to support a smooth and cohesive commercial operation. Your role will involve Accountable for the developing, designing and documenting solutions and solution options (high level design/low level design More ❯

lifecycle, in collaboration with engineers, designers, other product managers and cross-functional collaborators. Shape agile processes and foster cross-functional team dynamics to deliver delightful, powerful products that exceed customer expectations and drive tangible business outcomes. Build and nurture an agile and innovative product culture within the team, founded on the importance of continuous, rapid prototyping and learning. Use … usage, inform prioritization and report on progress. Understand the evolving competitive landscape and identify potential strategic partnerships for complementary product offerings. Collaborate with cross-functional partners (legal, marketing, sales, customer success) to successfully launch products, drive adoption, and optimize customer retention. What We’re Looking For Proven experience in building and launching AI-driven products, ideally generative … to build best-in-class user experiences. Data-driven/informed, with a strong ability to leverage analytics to measure product success, prioritize features, and refine strategies based on customer insights. Proven track record in shipping and iterating on products within an agile software development environment. Strong cross-functional leadership and collaboration skills with engineering, design, product marketing, GTM More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, About our Team: We are a collaborative, inclusive, and globally distributed team passionate about solving real-world problems through technology. We value diverse perspectives, continuous learning, and a supportive environment where everyone can thrive. Our team works closely with clients and internal partners to deliver … and process improvements. Stay current with relevant technologies and industry trends. Mentor peers and support knowledge sharing across the team. Requirements: Bachelor's degree in Computer Science or equivalent experience in a related field. Experience in technical consulting or client-facing technical roles. Understanding of the Software Development Life Cycle (SDLC). Experience with Windows and Linux More ❯

architecture, and driving the implementation of scalable and user-centric features. You'll collaborate closely with product managers, designers, and engineers across the stack to deliver seamless, high-quality customer experiences. You'll lead by example, mentor engineers, and ensure the platform is performant, maintainable, and adaptable as our business grows. Our team works collaboratively and values in-person … high standards of quality in all deliverables. Performance & Optimisation: Continuously monitor and optimise both front-end and back-end code for speed, scalability, and performance. Focus on improving user experience through performance tuning and engineering efficiency. Strategic Vision & Direction: Collaborate with senior stakeholders to define the long-term vision and strategy for the engineering team, ensuring alignment with company … goals and customer needs. Drive change and improvements, promoting the adoption of modern frameworks, practices, and tools to elevate the development process. Contribute to strategic initiatives regarding platform evolution, scalability, and future growth. Proven experience in a senior engineering leadership role, preferably in a fast-paced startup or scale-up environment. Strong technical expertise in software development, with More ❯

Wharf) and Edinburgh The EY Financial Services AI & Data team is expanding and creating distinctive advisory propositions tailored to market demands. We are seeking outstanding Senior Consultants with substantial experience in AI & Data solution design and implementation, particularly within the wealth and asset management sector. This role will enable you to contribute to our team's ongoing growth and … technologies and data-driven insights to drive innovation and enhance decision-making across the organization. Our focus is on delivering actionable intelligence that empowers teams to optimize performance, improve customer experiences, and achieve strategic objectives. Data Architecture & Engineering - Focusing on next generation data solution architecture design and implementation Data Management & Strategy - Supporting our clients with Data Strategy, Data Governance … the ability to communicate complex concepts clearly and effectively, both verbally and in writing. To qualify for the role you must have some or all of the following: Proven experience in wealth and asset management, with a good understanding of investment strategies and the end-to-end value chain to effectively advise clients on modernising their Data platforms. Advanced More ❯

better working world. The EY Financial Services AI & Data team is expanding and creating distinctive advisory propositions tailored to market demands. We are seeking outstanding Senior Consultants with substantial experience in AI & Data solution design and implementation, particularly within the wealth and asset management sector. This role will enable you to contribute to our team's ongoing growth and … technologies and data-driven insights to drive innovation and enhance decision-making across the organization. Our focus is on delivering actionable intelligence that empowers teams to optimize performance, improve customer experiences, and achieve strategic objectives. Data Architecture & Engineering - Focusing on next generation data solution architecture design and implementation Data Management & Strategy - Supporting our clients with Data Strategy, Data Governance … the ability to communicate complex concepts clearly and effectively, both verbally and in writing. To qualify for the role you must have some or all of the following: Proven experience in wealth and asset management, with a good understanding of investment strategies and the end-to-end value chain to effectively advise clients on modernising their Data platforms. Advanced More ❯