1 to 25 of 261 Customer Experience Jobs in London

Role: Head of Customer Experience (CX) with UX Responsibilities Client: Financial services Type of role: Permanent Location: London - Hybrid Salary: up to £200k total comp Position Summary Reporting to the Chief Product Officer, the Head of CX is a senior role tasked with leading the company's customer … in the financial sector and familiarity with Product Led Growth (PLG) strategies will be highly valued. Key Responsibilities Develop and execute a comprehensive CX strategy that includes significant UX design responsibilities, ensuring a seamless, engaging user interface and overall customer journey. Drive customer engagement at every level … across the customer journey, implementing improvements to boost satisfaction, loyalty, and advocacy. Collaborate with product management, development, marketing, and sales teams to integrate CX and UX insights into product development and marketing strategies. Establish and monitor CX and UX KPIs, leveraging data to drive decisions and continuous improvement initiatives. more »

My dynamic Client are dedicated to delivering exceptional customer experiences. They pride themselves on innovation, integrity, and a commitment to exceeding customer expectations. As they continue to grow, they are seeking a talented and motivated Customer Experience Analyst to join their team. Position Overview: As a … Customer Experience Analyst, you will play a critical role in shaping the understanding of customer interactions and driving improvements across all touchpoints. You will be responsible for analysing customer data, identifying trends, and providing actionable insights to enhance the overall customer experience. This role offers … an exciting opportunity to collaborate cross-functionally, leverage data-driven strategies, and make a significant impact on customer satisfaction and loyalty. Key Responsibilities: Conduct in-depth analysis of customer feedback, survey data, and operational metrics to identify key drivers of customer satisfaction and loyalty. Utilize advanced analytics more »

and lead the Mobile operational strategy for Superdrug Mobile Define and deliver the operational plans to deliver target revenues Define and deliver an excellent customer experience across all operational touch points Ensure that Superdrug Mobile delivers the maximum commercial benefit from the available budgets Manage the vendor relationships … opportunities to constantly innovate and improve the services we offer customers Accountable for all operational processes and training in all touch points (stores, online, customer care) Understand and manage all of the regulatory requirements of the mobile operation and work with mobile network and internal legal advisors to keep … abreast of the latest developments and requirements Cultivate innovative customer centric ideas and behaviours within the Superdrug Mobile teams Ensure the highest standards across all areas of the Mobile offer and work with internal and external stakeholders to continually improve the service Operations Responsible for defining and delivering the more »

us on this thrilling mission. Are you ready to be part of something extraordinary? What you’ll Do We are currently looking for a Customer Success Manager with a successful track record of account management and understanding of the media/creative agency industry within healthcare to join the … team! You will be responsible for maintaining ongoing customer relationships and networking, successful implementation , campaign renewals and feature upsell , contributing to sales , onboarding , training clients, minimising churn and ensuring timely and profitable results for both our customers and Doceree. As a technically savvy young professional with a strong drive … for results, you will be able to provide insights on client-to-business interactions, improve customer experience through product support, handling customer complaints and requests. Own client relationship management to drive measurable financial and strategic results for our clients ( pharma brands, media/creative agencies , and enterprise more »

by offering innovative solutions in e-commerce, digital marketing, and technology consulting. Job Description SQLI UK & ME is seeking an experienced and results-driven CX Lead/Account Director with expertise in Customer Experience (CX) to lead and manage our CX-focused client projects and accounts. The CX … Lead will be responsible for building and maintaining strong client relationships, ensuring client satisfaction, and creating and managing CX initiatives that deliver value and enhance customer experiences across research, UX, UI, Content and Strategy. Key Responsibilities: Client Relationship Management : Build and maintain strong, long-lasting relationships with key client … Act as the primary point of contact for client inquiries, issues, and escalations. Collaborate closely with clients to understand their business goals, challenges, and CX needs. CX Strategy and Consultation: Work closely with clients to develop and execute CX strategies aligned with their business objectives. Provide expert guidance on best more »

Job title: Business Analyst (Digital Marketing & Customer Experience) Industry: Travel & Technology Location: London (hybrid, in the office 2/3 days a week) Are you ready to make a meaningful impact in a dynamic, global environment? Look no further! We are working with a renowned global company with … a portfolio of 30 esteemed brands, spanning across 70 countries worldwide. As they continue to invest in enhancing their customer experience and refining their operational systems, we're seeking a talented Business Analyst to join the team. As a Business Analyst, you'll play a crucial role in … understanding and addressing business needs by leveraging technology solutions. Your responsibilities will include refining customer service, supporting business growth, and improving operational efficiency. You'll be encouraged to actively engage with stakeholders to identify true business requirements and ensure successful implementation of solutions. Collaboration with diverse teams across the more »

connect and use multiple data sources and develop actionable insight and business management systems. Our product suite is made up of a number of customer facing SaaS modules which use data derived from multiple sources e.g. leisure management systems, wearable technology, community programming, major sporting event engagement, and healthcare … participation This cannot be replicated without the data that we currently hold; We have a monopoly in this insight capability. Role overview: Our effective Customer Success strategy typically results in decreased customer churn and increased up-sell opportunities. The goal of the Customer Success Support is to … aid in making the customer as successful as possible, via increasing their platform knowledge and usage enabling them to achieve their desired business outcomes, which in turn, improves customer lifetime value (CLTV) for 4GLOBAL and reduces churn. Working closely with the cross-functional team of sales, technology and more »

We are recruiting a Principal Customer Strategy Consultant for our client, a revolutionary customer strategy, customer growth and insights boutique consultancy, underpinned by a unique AI analytics technology and data platform. The role: Reporting to the Head of Consulting you will work closely with senior stakeholders to … Deliver customer experience insights and strategic customer growth opportunities for clients, typically with CMO and CCO stakeholders Play a key role in pitches and proposals and develop key consulting led relationships Help to define and deliver the clients’ customer experience, retention and growth strategies Define … data for clients Provide key support to the Head of Consulting in leading and growing the practice. You will have: Clear “big” data analytics experience and will be technology savvy Customer growth strategy experience Recently employed as a management consultant or customer strategy consultant in a more »

A global travel organisation are looking for an enthusiastic Business Analyst with experience of customer journey mapping on digital projects, to join their growing technology function in London. This is a hybrid role, requiring 2 days per week in the office, which is a short walk from Victoria … programme of work, which will be focused on combining and streamlining their various global travel brands, ultimately providing customers with more choice, an enhanced customer experience/customer journey, and improving customer loyalty. This programme of work is being driven by their CEO and, as such … exciting time to get involved. The project is currently at its very beginning, and so we're looking for a BA who has prior experience working through the discovery phase of complex projects to figure out scope and next-steps. You'll need experience of customer journey more »

A global travel organisation are looking for an enthusiastic Business Analyst with experience of customer journey mapping on digital projects, to join their growing technology function in London. This is a hybrid role, requiring 2 days per week in the office, which is a short walk from Victoria … programme of work, which will be focused on combining and streamlining their various global travel brands, ultimately providing customers with more choice, an enhanced customer experience/customer journey, and improving customer loyalty. This programme of work is being driven by their CEO and, as such … exciting time to get involved. The project is currently at its very beginning, and so we're looking for a BA who has prior experience working through the discovery phase of complex projects to figure out scope and next-steps. You'll need experience of customer journey more »

A global travel organisation are looking for an enthusiastic Business Analyst with experience of customer journey mapping on digital projects, to join their growing technology function in London. This is a hybrid role, requiring 2 days per week in the office, which is a short walk from Victoria … programme of work, which will be focused on combining and streamlining their various global travel brands, ultimately providing customers with more choice, an enhanced customer experience/customer journey, and improving customer loyalty. This programme of work is being driven by their CEO and, as such … exciting time to get involved. The project is currently at its very beginning, and so we're looking for a BA who has prior experience working through the discovery phase of complex projects to figure out scope and next-steps. You'll need experience of customer journey more »

A global travel organisation are looking for an enthusiastic Business Analyst with experience of customer journey mapping on digital projects, to join their growing technology function in London. This is a hybrid role, requiring 2 days per week in the office, which is a short walk from Victoria … programme of work, which will be focused on combining and streamlining their various global travel brands, ultimately providing customers with more choice, an enhanced customer experience/customer journey, and improving customer loyalty. This programme of work is being driven by their CEO and, as such … exciting time to get involved. The project is currently at its very beginning, and so we're looking for a BA who has prior experience working through the discovery phase of complex projects to figure out scope and next-steps. You'll need experience of customer journey more »

connect and use multiple data sources and develop actionable insight and business management systems. Our product suite is made up of a number of customer facing SaaS modules which use data derived from multiple sources e.g. leisure management systems, wearable technology, community programming, major sporting event engagement, and healthcare … participation This cannot be replicated without the data that we currently hold; We have a monopoly in this insight capability. Role overview Our effective Customer Success strategy typically results in decreased customer churn and increased up-sell opportunities. The goal of the Customer Success Support is to … aid in making the customer as successful as possible, via increasing their platform knowledge and usage enabling them to achieve their desired business outcomes, which in turn, improves customer lifetime value (CLTV) for 4GLOBAL and reduces churn. Working closely with the cross-functional team of sales, technology and more »

and over a decade of experience. This provides a balance between foundations and structure, and autonomy and pace. At Lyst we obsess over the customer, providing a search & discovery experience which offers inspiration, fulfilment, and personalisation. We believe that fashion is amazing but shopping for fashion often isn … over $160m from leading investors including Accel, Balderton, Molten Ventures, Fidelity International, and LVMH. We're looking for a strategic and talented Director of Customer Operations with a passion for delivering exceptional customer experiences. If you thrive in a fast-paced environment, have excellent communication and leadership skills … environment Experience managing complex projects and multiple workstreams, with great attention to detail and strong stakeholder management skills Experience with e-commerce CX, with a proven track record of driving high performing results which follows industry leading CX practice Benefits Our Ways of Working: We come into the more »

Our client is a global leader in Systems Integration and IT Consultancy. They have built out a super advanced and respected industry wide Digital Customer Experience team, which is currently collaborating with the biggest companies across multiple sectors, including, Banking, Energy & Utilities, Fashion, Retail, Manufacturing, Automotive and Public … Our client is a global leader in Systems Integration and IT Consultancy. They have built out a super advanced and respected industry wide Digital Customer Experience team, which is currently collaborating with the biggest companies across multiple sectors, including, Banking, Energy & Utilities, Fashion, Retail, Manufacturing, Automotive and Public … My client is currently looking to recruit 10 senior SC Cleared Front End Developers. As part of the Web Platforms Team in our Digital Customer Experience unit, you'll help us produce web platforms for a range of enterprise clients. All your close colleagues will be first and more »

This company is looking for an experienced Digital Analytics Manager to join the company to manage a team of talented analysts and help improve customer experiences across all their platforms. They are looking for someone with expertise in digital analytics and customer behaviour to improve customer satisfaction … experience, and the overall performance and success of the business. THE ROLE Oversee the collection, analysis interpretation of data from various digital channels and platforms. Lead a team of digital analysts to foster professional growth. Provide insights and recommendations to optimize marketing campaigns, user experience, and product development. … Define key performance indicators and measurement frameworks to track and evaluate digital analytics performance and improve customer experience across platforms. YOUR SKILLS AND EXPERIENCE Experienced with Adobe suite is required – Adobe Analytics, Adobe Target etc Proven experience leading a team Extensive experience in digital analytics more »

Customer Data Analyst Up to £50,000 + bonuses Hybrid - London A great opportunity to join one of the UK's leading retail brands as a Customer Data Analyst THE COMPANY The business is the home improvements subsidiary of one of the UK's leading multinational retail companies. … And they are currently undergoing a period of expansion and looking to add a Customer Data Analyst into their Analytics and Data Science team. Joining the team in this role, you will work alongside the Analytics Manager to produce high-quality analytics and insights. Whilst interacting with various stakeholders … to drive the understanding of customers across the organisation, helping to shape future strategies, improve customer experience, deepen engagement, drive revenue and improve efficiencies across the business. THE ROLE AND RESPONSIBILITIES Developing analysis related to understanding customers, CRM & Loyalty, marketing performance and broader retail insight requirements Deliver PIRs more »

industries! In the role as a Solutions Consulting Manager at Adobe, we are looking for someone to be responsible for leading a high performance, customer-focused Solutions Consulting team who will provide mentorship to the Sales team as well as prospects by recommending and developing appropriate digital experience solution offerings. You will lead and develop a team to improve revenue and optimise customer experience! We are looking for someone who has passion and enthusiasm and displays Adobe's core values of being Innovative, Exceptional, Genuine and Involved. Responsibilities: Lead, mentor, train and develop the Solutions … Solutions Consulting selling strategies and find opportunities for process improvements Serve as an inspiring leader and guide experienced Solution Consultants on eCommerce, CMS, analytics, customer journey and other digital experience technologies with internal partners and customers Work closely with the sales organisation to ensure we are engaging effectively more »

industry. Our client helps many of the world’s leading companies to build their tech and digital skills capabilities. Summary of the role: The Customer Growth Director (CGD) is a senior level position holding overall responsibility for Growth, business development and new sales within their designated market sector and … become SMEs within their designated sector(s), developing a sales strategy to win new clients, targeting both transactional and strategic sales Working with the Customer Experience team to deliver and grow existing accounts with overall responsibility for the service delivery and customer relationships Support the Customer Experience team with monthly and quarterly customer review meetings as well as the creation and updating of Account Plans Networking and building customer relationships at C-Suite level, HRDs and procurement in order to position as strategic partners, ensuring we achieve and exceed customer expectations more »

into actionable commercial recommendations. The new Consultant will champion insights in the business and will create real client impact in customer experience (CX), marketing strategy, product/service strategy or Go-To-Market. The role would involve structuring and conducting qualitative research, in-depth interviews and analysing data … appetite to make a difference for our clients. Third - the Horizon mission Our mission is to reinvent and democratise strategic advice. Our focus is customer experience and its commercial implications for our clients. At the heart of our brand is COMMERCIAL EMPATHY. That means empathising our clients’ commercial … objectives and delivering real change against THEIR objectives and not ours. We combine the power of rigorous customer research, design thinking and strategic approach. This enables us to achieve a balance of a deeper customer understanding with changing commercial realities. Horizon’s Core Service Focus: We focus on more »

Delivery Manager - Ecommerce Marketplace Platform Do you thrive in a fast-paced environment and have a passion for optimising the customer experience? Are you an expert in the world of ecommerce, with a deep understanding of the consumer journey? Our client is a leading e-commerce marketplace platform … enjoyable shopping experience. The Role As a Digital Delivery Manager, you'll play a critical role in ensuring their customers have a seamless shopping experience that is efficient and reliable. You'll be responsible for overseeing all aspects of the delivery process but with an emphasis on the e … date on the latest trends and innovations in ecommerce delivery Work closely with other departments, such as Marketing and Sales, to ensure a seamless customer experience Analyse data and reports to identify areas for improvement across the entire delivery process Strong stakeholder management; ability to drive strong, open more »

Title: Senior Building Performance Manager [Customer Success] Reports to : Head of Customer Success Location: Remote - London, UK based, Full-Time Bueno is a global company headquartered in Australia. This role will require work flexibility to coordinate across time zones. In your application please include your resume. Cover letters … deep building performance expertise with excellent client management skills to build our SaaS and service business in the EU. The Senior Building Performance Manager [Customer Success] will work closely with the UK Country Manager and Bueno’s cross-functional teams across the world to support our B2B clients, including … trusted advisor to our clients, understanding their goals and working to ensure their continued success with the Bueno Platform by delivering the best possible customer experience from onboarding through the life cycle of the client. You’ll be joining at an exciting time as a senior member of more »

by G2 as one of the top performing products in the industry. CORE VALUES One Team. One Redwood. Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT In the role of PM for JSCAPE, you will work … areas and give overall direction on features and requirements from conceptual stages through product life-cycles to meet operational, financial, and organizational objectives. Analyze customer feedback and usage metrics to identify key pain points Think big and continuously pitch new product ideas to grow product, core platform & SaaS usage. … Use product analytics for data driven decision making. Drive requirement definition, customer experience design, product roadmap and prioritization. Manage resource planning and product priority. Manage team efforts in deliverables, overseeing initiation, prioritization, and scoping projects or features in partnership with Engineering teams. Identify and resolve issues that may more »

Senior Program Manager, Consumer Customer Service Support, Program Delivery Group Amazon Customer Service (CS) is seeking an experienced Senior Program Manager to join the Consumer Customer Service Support (C2S2) Program Delivery team. The successful candidate will collaborate with global, cross-functional business teams and CS operations to … ensure readiness and deliver projects that impact the customer and CS associate experiences. This role requires keen stakeholder management, negotiation, and prioritization skills. To excel, you will use your project or program management experience to advocate for, and improve, the customer experience, using KPIs to make … and direction for projects and gain consensus and clear alignment at all levels as appropriate. Interact with cross-disciplinary and cross functional teams like Customer Service Operations, Quality teams, Customer Experience, Capacity Planning, and multiple technical teams to design the projects standard operational procedures, processes and technical more »

The successful Oracle Solution Designer will be key in driving the technical direction and strategy for the organisation. The successful candidate will bring external experience and expertise of creating sustainable Oracle solutions, improving service standards, sharing best practice, and engaging with key stakeholders (internal and external) to provide excellent … team to refine the Oracle design roadmap within the Framework defined by Architecture. This will include inputting into cloud adoption and its implementation. Extensive experience of assessing and implementing internal and vendor solutions Mitigate risk and have awareness of emerging threats to security as well as compliance Assurance on … Assist in the creation and maintenance of Oracle technical roadmaps working with Architects to ensure aligned. Propose the Oracle system improvement ideas for better customer experience Present Oracle solution design to the stakeholders and feedback the comments Involved in all the phases of the solution delivery to guide more »