Head of Customer Operations page is loaded Head of Customer Operations Apply locations Cardiff, Lambourne time type Full time posted on Posted 4 Days Ago job requisition id R57770 Job Summary: AgentOS PropTech Group is hiring a Head of Customer Operations to lead and scale its customer-facing teams across support, client accounting, and professional services. … as the company transitions into an AI-first organisation. Key responsibilities include: Leading a team of 5, including two team leads. Overseeing service performance, compliance (FCA, banking partners), and customer experience. Driving automation and digital transformation. Coaching team members to become AI-enabled leaders. The ideal candidate has 7+ years in senior operations roles within SaaS, PropTech, or FinTech … t puts people's interests at heart, fosters curiosity, and thrives on innovation, agility, and accountability-all within a supportive and collaborative culture. Role Overview As the Head of Customer Operations, you will be a strategic and hands-on leader responsible for defining and executing the operational strategy across our customer-facing teams. You will lead the delivery More ❯
fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customerexperience, and establishing a strong, sustainable business. Our five core values - Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness - are at the … analytics, and performance management. Drive initiatives to automate reporting processes and improve efficiency in data delivery. Proactively identify opportunities for process optimisation and performance enhancement based on data insights. Experience Proven experience (typically 8+ years) in a senior MI, data analytics, or performance management role within an operations environment. Demonstrable experience in leading and managing a team … of data professionals. Extensive experience with MI reporting tools, data visualization platforms (e.g., Tableau, Power BI, Qlik Sense), and data warehousing concepts. Strong background in data modeling, SQL, and database management. Experience with operational process improvement methodologies Skills Exceptional analytical and problem-solving skills with a keen eye for detail. Strong leadership and people management capabilities. Excellent communication More ❯
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
RVU Co UK
in ensuring the successful adoption and ongoing use of Insight by solutions by our valued clients. This position requires a blend of technical expertise, strong communication skills, and a customer-centric approach. You will be responsible for the technical onboarding of new clients, configuring and supporting our product suite, and providing ongoing technical support. You will also collaborate with … is a dynamic B2B arm of providing data and analytics solutions to partners in the insurance industry. We empower our partners with actionable insights to optimise their operations, improve customerexperience, and drive business growth. What you'll be doing: Client Onboarding: Manage the technical onboarding process for new clients, ensuring smooth implementation of Insight by solutions. Provide … Collaborate with data engineers to fulfill complex data requests and ensure accurate delivery. Support Analysts in preparing and presenting data-driven insights to clients. What we're looking for Experience: Essential Criteria: Proven experience in a technical support, implementation, or technical account management role. Comfortable with interrogating large data sets. Analytical mindset Excellent problem-solving and troubleshooting skills. More ❯
platform into our customers' systems, while focusing on the back-end part of the implementation. You provide solid technical solutions to complex issues whilst helping us deliver the best customerexperience and reinforce company reputation. Your core responsibility is to respond to reported issues as vigorously as possible and solve complex problems. You use your understanding of programming … languages and tools to analyse current codes and industry developments, formulate efficient processes, solve problems and create a seamless experience for millions of users across the globe. You coach a team of developers on the client and partner side and provide training to those who work with the platform. You thrive working with colleagues from multiple cultures. Backbase provides … native, globally scaled deployments to on-premise managed application servers, demanding smart thinking and innovative solutions from our people. Who you are You have at least 3 years of experience as a Java Backend Developer; Your background speaks for itself; you have solid experience working in enterprise projects; Experience in the banking domain or Fintech products will More ❯
UX/UI, Mobile App, Cloud, Firmware and Electronics. The Project Manager s focus is on the software/app/cloud par but bonus points if you have experience of all areas They build an end to end solution for a consumer electronics product, but a background in technical project management of any physical product is welcomed. About … environment so the Technical Project Manager will be well versed with an Agile way of working. Someone from a Waterfall background wouldn t be quite right. About you: Agile experience is essential . You must have worked with Jira, ran Agile sprints/processes and have a background of running customerexperience through Agile. The ability to More ❯
Cardiff, Butetown Community, South Glamorgan, United Kingdom
IntaPeople
UX/UI, Mobile App, Cloud, Firmware and Electronics. The Project Manager’s focus is on the software/app/cloud par but bonus points if you have experience of all areas They build an end to end solution for a consumer electronics product, but a background in technical project management of any physical product is welcomed. About … environment so the Technical Project Manager will be well versed with an Agile way of working. Someone from a Waterfall background wouldn’t be quite right. About you: Agile experience is essential . You must have worked with Jira, ran Agile sprints/processes and have a background of running customerexperience through Agile. The ability to More ❯
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Opus Recruitment Solutions Ltd
operations through innovative digital tools. They collaborate with industry leaders to implement cutting-edge Salesforce solutions and provide top-tier support, with a strong focus on efficiency and exceptional customer experience.As a Salesforce Developer, you’ll play a key role in designing and building scalable Salesforce solutions. You’ll be responsible for: Developing custom applications using Apex and Lightning More ❯
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Techwaka
the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo … Hear from our team about what it's like working at Monzo • London/UK Remote £140,000 - £165,000 + Share Options Benefits Technology About Customer Operations at Monzo: The Customer Operations team provides tech-led and human support experiences for now over 10 million customers. We don't just solve customer problems - we aim to … improve customer satisfaction and product engagement by providing effortless, fast, and empathetic support. Our Operations tech team has three focus areas: Creating in-app experiences that enable customers to solve their own problems . As well as building customer experiences ourselves, we help all product teams at Monzo build better products by developing a system of reusable components More ❯
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Marco's Franchising, LLC
from the ground up. We're looking for a thoughtful problem-solver who can turn insights into action, collaborate well across teams, and help us create smarter, more personalized customer experiences. We're looking for someone who: Is friendly and genuinely cares about the happiness of others Takes accountability for their actions and takes pride in their work Has … making great guest experiences Sound like you? Check out the responsibilities and requirements below and then fill out an application! Position Summary: The Manager of CRM Analytics will lead customer analytics and lifecycle measurement across our marketing and loyalty programs. This highly visible role will own our approach to customer segmentation, campaign measurement, and personalization strategy-bringing structure … insights, and innovation to our CRM and CDP initiatives. Reporting to the Director of Marketing Analytics, they will partner closely with Marketing, Loyalty, and Product to drive customer growth, retention, and engagement through intelligent data use. Duties and Responsibilities: Build and maintain models for customer lifetime value (CLV), churn prediction, RFM scoring, and segmentation using Python or R. More ❯
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Marco's Franchising, LLC
from the ground up. We're looking for a thoughtful problem-solver who can turn insights into action, collaborate well across teams, and help us create smarter, more personalized customer experiences. We're looking for someone who: Is friendly and genuinely cares about the happiness of others Takes accountability for their actions and takes pride in their work Has … making great guest experiences Sound like you? Check out the responsibilities and requirements below and then fill out an application! Position Summary: The Manager of CRM Analytics will lead customer analytics and lifecycle measurement across our marketing and loyalty programs. This highly visible role will own our approach to customer segmentation, campaign measurement, and personalization strategy-bringing structure … insights, and innovation to our CRM and CDP initiatives. Reporting to the Director of Marketing Analytics, they will partner closely with Marketing, Loyalty, and Product to drive customer growth, retention, and engagement through intelligent data use. Duties and Responsibilities: Build and maintain models for customer lifetime value (CLV), churn prediction, RFM scoring, and segmentation using Python or R. More ❯
ServiceNow platform capability and setting the vision and strategy for service management, ensuring processes are owned and maturing. Now is an exciting time to join as we optimise user experience and build capability across our organisation. We deliver reliable, secure, and supportable solutions to around 76,000 of our colleagues across HMRC and play a critical part in ensuring … accountable for the support, management and development of platforms, tools and infrastructure including ServiceNow, SNOW and ServiceNow integrations to AWS/Azure. Our focus is on ensuring consistent, excellent Customer Experience. We are working closely with the other platform groups and their partners to bring those IT Systems and Services together. We work with hardworking, upbeat people who grow … with the challenge of delivering transformation on a huge scale, and who have hands-on experience of driving through both technical and business changes. We're looking for a Front End Developer with a strong background in enterprise platform development, particularly within environments such as ServiceNow, Salesforce, or SAP. This role blends front-end scripting with platform enhancement, IT More ❯
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Monzo
the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo … business banking essentials, time-saving tools, and our signature money management features About Payments The Payments Collective helps to make Monzo's global ambitions a reality, enabling revenue and customer growth with a resilient, self-serve banking platform and drives all of the payments in Monzo - whether customer pay by card, bank transfer, in the UK or abroad. … launch, so you'll be driving it from nothing to launch and then growing it. That means you'll: Drive our product strategy : Develop a product strategy informed by customer insights, market opportunities, and business goals. Translate long-term strategies into actionable, iterative plans that work towards our strategy and deliver an exceptional customer experience. Deliver a delightful More ❯
Llanishen, Cardiff, South Glamorgan, Wales, United Kingdom
Hays Specialist Recruitment Limited
required Essential Requirements: Full UK driving license and access to a reliable vehicle Strong working knowledge of Microsoft technologies including: Windows 7, 10, and 11 Microsoft 365 suite Excellent customer-facing and communication skills Ability and willingness to obtain Government and individual customer security clearances Previous experience in hardware break-fix support Certifications or accreditations relevant to … IT support (e.g., HP or similar) With highly developedinterpersonal skills, you'll have the ability to engage with customers andensure that you provide a consistently positive customer experience. Inaddition, you'll have the ability to work effectively as part of a team andwill be an enthusiastic and supportive colleague in an often-pressurisedenvironment.If you're looking forthe opportunity to More ❯