7 of 7 Customer Experience Jobs in Glamorgan

Customer Services Representative Location: Cardiff Free Parking Salary: £28k - £38k per annum D.O.E Plus a £3,600k annual bonus Great benefits and career progression. The Company A leading provider of Telecommunication products and solutions to business clients in the UK. A People and customer orientated business offering very … strong career prospects and great benefits. The Role Customer Service Representative This is an exciting customer service role where you will proactively support the Sales Teams with high value customers. You will play key role in improving our customer experience as you will help manage ...

Customer Success Manager - Account Manager Location: Cardiff Free Parking Salary: £28k - £37k Basic £52k - £62k OTE (Uncapped) Great benefits and career progression. The Company A leading provider of technology driven communication products and solutions to business clients in the UK. A People and customer orientated business offering very … strong career prospects and great benefits. The Role Customer Success Manager - Account Manager This is an exciting sales role where you will proactively support the Sales Teams with high value customers. You will play key role in improving our customer experience as you will manage ...

operational meetings and major incident reviews Assist with onboarding of new partners and technical projects Build strong relationships with internal teams, suppliers and partners Customer Experience Excellence Ensure every engineer delivers a professional, consistent and customer-focused service Support achievement of company CSAT and NPS objectives … escalation point for partner concerns and service issues Drive a culture of ownership and exceptional service delivery What We're looking for: Previous experience leading technical support teams within an MSP environment Minimum 5 years' experience supporting Microsoft-based environments Strong experience across: Microsoft 365 Azure Active ...

department through coaching, mentoring, succession planning, structured one-to-ones and regular performance development activity. Own service performance across all supported functions, ensuring exceptional customer outcomes, operational excellence and consistent achievement of service targets. Act as the senior escalation point for major partner issues, balancing customer experience … senior representative of the Service Department during reviews, escalations and critical service events. Drive measurable improvements in partner satisfaction, retention and overall service experience through a customer-first approach. Lead continual service improvement initiatives through data analysis, root cause investigations and operational reviews. Champion innovation, automation and emerging ...

data platform, analytics capabilities, and AI future. As the business continues to grow, data is playing an increasingly critical role in driving decision-making, customer experience, and product innovation. As Data Platform Lead, you'll take ownership of a modern cloud-based data platform while leading a team … into robust technical solutions. Exciting projects already underway include: Re-architecting data models and consumption layers Supporting the delivery of new digital products and customer experiences Building AI-ready data foundations Working alongside teams exploring machine learning and emerging AI capabilities Driving improvements in data quality, governance, observability ...

enterprise technology estate, including business applications, collaboration platforms, operational systems and digital tools. You'll ensure technology supports efficient business processes, improves user experience and enables effective organisational performance. Managing technology suppliers and contracts You'll lead the procurement, mobilisation and day-to-day management of technology suppliers, managed … organisational effectiveness through digital technologies, automation and process improvement. Working collaboratively across the Authority, you'll lead digital change initiatives that simplify processes, improve customer experience and enhance organisational capability. Supporting innovation You'll work with technology providers, academia and public sector partners to identify emerging technologies ...

fast-paced environment? Do you enjoy solving complex technical challenges while supporting and developing others? If you're passionate about delivering exceptional customer service and want to make a real impact, we'd love to hear from you. We're looking for a Senior Service Desk Analyst to join … first and second line analysts. Help coordinate the daily operation of the Service Desk, ensuring workloads are balanced and priorities are met. Drive excellent customer experiences through clear communication and proactive service delivery. Support Major Incident Management, Root Cause Analysis, and continuous service improvement initiatives. Work closely with technical ...