1 to 25 of 31 Customer Experience Jobs in Glasgow

Customer Experience Specialist Location: Glasgow - 5 days per week - 1 weekday off & 1 weekend off Duration: 6 months intially About the Role An exciting opportunity has arisen for an experienced Customer Experience Specialist to join a busy, customer-focused contact centre environment. This role … ideal for individuals who thrive in fast-paced settings and are passionate about delivering outstanding customer service. Key Responsibilities Deliver a first-class customer experience by resolving customer queries efficiently at first contact. Handle a high volume of inbound calls (typically 150+ calls per day). ...

transform data into intelligence - and questions into answers.If you're looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you'll find it here. We're recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes … needs. We work closely with Product Management, R&D, Technical Support, and Professional Services, and play a key role in shaping the SAS Cloud Customer Experience and driving meaningful business outcomes from customers’ investment in SAS Cloud.This is a unique opportunity to join a dynamic, customer-facing ...

organisations, while actively leading business development and the growth of our practice.You will work closely with clients to tackle their biggest challenges, including redesigning customer journeys, delivering change roadmaps, aligning business and technology transformation and standing up new AI and agentic services. Your focus will be on driving operational … building, and mentoring junior colleaguesExperience delivering a range of technology-driven Energy Retail transformation programmes, your experience should cover:Customer Experience (CX) Strategy: Designing and implementing CX strategies that enhance customer engagement, improve satisfaction, and align with business objectivesCustomer Journey Transformation: Mapping end-to-end journeys ...

Description Digital Content & AI Designer Role Profile Reports to: Head of Ecommerce Location: Glasgow, office based Salary: Dependent on experience Hours: 42.5 hours per week (8.30am to 5.30pm) Company Introduction Trespass is a leading outdoor clothing and equipment brand known for its commitment to performance, quality, and affordability. With … Commercial teams, you'll use a combination of design expertise, AI-powered creative tools and data-driven decision making to deliver content that enhances customer experience, strengthens our brand and drives commercial performance. You'll help establish new ways of working by leveraging AI to accelerate content production ...

industry or sector preference for this role opening; we’re keen to hear about the industries and sectors that you’re passionate about, have experience in, and would like to focus on at Deloitte.Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise … deliver impact how and where it matters most.Connect to your opportunity In the Solution Architect role, you’ll combine your extensive real-world implementation experience with your deep Microsoft Dynamics 365 CRM related technical product knowledge with teamwork, leadership, delivery and client management skills to bring the best ...

modernising services, improving resilience and ensuring teams have the tools to operate efficiently. Within DAS, the Business Analysis and Customer Experience (BA & CX) team drives technology-enabled change across digital services. Working closely with product, engineering and operational teams, it defines requirements, analyses impacts and supports the delivery … and more variety in their day-to-day work. Alongside the local account team, they are also part of a wider BA and CX practice, with strong collaboration, shared standards and support.Impact – Work on services that reach millions of users and deliver outcomes that matter. The scale, complexity ...

modernising services, improving resilience and ensuring teams have the tools to operate efficiently. Within DAS, the Business Analysis and Customer Experience (BA & CX) team drives technology-enabled change across digital services. Working closely with product, engineering and operational teams, it defines requirements, analyses impacts and supports the delivery … and more variety in their day-to-day work. Alongside the local account team, they are also part of a wider BA and CX practice, with strong collaboration, shared standards and support. Impact - Work on services that reach millions of users and deliver outcomes that matter. The scale, complexity ...

RBS. You’ll balance strategy and hands-on leadership, strengthen our recurring-revenue services platform, and set the engineering standard for quality, speed, and customer outcomes.You’ll manage Product Owners, Architects, Test Engineers, and Software Developers using Agile/Scrum to deliver customer-facing services. You’ll continuously … portfolio planning and delivery (scope, schedule, cost), including reviews, risk management, and escalation resolution* Co-create roadmaps with Product Owners and leaders—balancing strategy, customer value, and capacity* Partner with architecture to deliver interoperable solutions and a frictionless, platform-led customer experience* Coach leaders and teams ...

Role purpose: To provide 3rd line support within the MES SPEN Project Engineering team with the ability to understand bespoke, detailed customer designs and technical ownership to the businesses high profile accounts through the utilisation of specialist technical expertise. To add value, in terms of technical skills, through … Design, Build and Deploy). Key accountabilities and decision ownership To support the development and evolution of Vodafone products, continuously seeking to improve the customer experience through the product lifecycle. Documenting, carrying out administrative tasks and commissioning tasks Receive implementation plans from Project Engineers for peer review Assess ...

provide 3rd line support within the MES SPEN Project Engineering team with the ability to understand bespoke, detailed customer designs and technical ownership to the businesses high profile accounts through the utilisation of specialist technical expertise. To add value, in terms of technical skills, through the issuing of detailed … Design, Build and Deploy). Key accountabilities and decision ownership To support the development and evolution of Vodafone products, continuously seeking to improve the customer experience through the product lifecycle. Documenting, carrying out administrative tasks and commissioning tasks Receive implementation plans from Project Engineers for peer review Assess ...

your career development and the skills demand within the company, certifications etc.## **YOUR PROFILE**To succeed in the role, you will bring the following experience:**Big Deals experience**: Proven experience shaping and winning £10m+ multi-year, multi-tower enterprise transformations, including building CFO-grade business cases, influencing … capital allocation decisions, and structuring outcome-based or risk-reward commercial models under executive scrutiny.**Leadership Experience**: Proven ability to build and lead teams, mobilising and managing projects to successful delivery over a minimum 6-8 years of experience.**Strategic Thinking, Problem Solving, Stakeholder Management & Communication**: Ability to rapidly ...

+ Benefits We're looking for an experienced Full Stack Web Developer to join a growing technology team and help shape the digital customer experience across eCommerce, customer self-service and business-critical applications. This is a hands-on role where you'll develop, enhance and support … customer-facing platforms, working across websites, online account portals and integrated business systems. You'll play a key role in delivering new functionality, improving user experiences and building robust integrations across a diverse technology landscape. Key Responsibilities Develop and maintain websites and eCommerce platforms using WordPress, WooCommerce and Shopify ...

work with organisations across Scotland, helping them improve efficiency, reduce costs, and make better use of technology. We pride ourselves on delivering exceptional customer service and building long-term relationships with our clients. Through innovative technology solutions and expert support, we help businesses streamline processes, improve productivity, and embrace … digital ways of working. As part of our continued growth, we are looking for a motivated and ambitious Digital Customer Engagement Apprentice to join our team and develop valuable skills within a commercial technology environment. About the role: This role is ideal for someone who enjoys technology, communication, relationship ...

customers, helping them maximise the value of their technology investments while building strong, long-term partnerships. You'll combine technical expertise, strategic thinking, and customer advocacy to drive adoption, optimise performance, and shape future technology roadmaps.You'll:Build trusted relationships with customers and become their go-to technical advisor.Develop … maximise the value of iomart's managed services and technology solutions.Lead engaging service reviews, providing insights, recommendations, and clear next steps.Identify opportunities to enhance customer outcomes through cloud, security, infrastructure, and professional services solutions.Partner closely with Service Desk, Engineering, and Security teams to deliver an exceptional customer experience.Use ...

transform data into intelligence - and questions into answers.If you're looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you'll find it here. We're recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes … peak efficiency and effectiveness.You will support delivery, operational and success capabilities across the business that share the objective of providing the highest levels of customer service while maintaining overall financial goals in support of SAS Managed Cloud Services revenue growth and profitability. Defines and oversees the development of internal ...

platform to Application/Engineering teams. Drives reuse-first adoption of enterprise-authorized AI capabilities within the work environment to improve reliability operations and customer experience outcomes, with human-in-the-loop validation and appropriate handling of sensitive data. Leads evaluation sessions with external vendors, startups, and internal … culture of diversity, opportunity, and respect. Develops and maintains incident response procedures, including root cause analysis and postmortem documentation. Required Qualifications, Capabilities, and Skills: Experience with formal training or certification on software engineering concepts. Strong understanding of SRE principles, including SLIs, SLOs, error budgets, and incident management. Ability ...

Title:Service Delivery Manager Location: Scotland Salary: Competitive Type: Permanent Sector: PubliC Sector Job Description Service Delivery Manager Responsible for a portfolio of serviced customer accounts across the UK, ensuring services are delivered according to the contract specification and meet agreed KPIs and Service Levels. As the first point … contact for key serviced clients, the Service Delivery Manager will be responsible for increasing the customer experience and liaising with internal North functions, including the service desk, NOC, PMO and field teams to ensure service excellence. As a customer facing role, a North Service Delivery Manager will ...

role sets architectural direction and ensures strategic priorities are realised through data and AI delivery.This role will drive innovation, productivity and operational improvements, and customer experience transformation by applying modern AI architecture in a secure, scalable, and responsible manner. This role collaborates closely with business leaders, product teams …/ResponsibilitiesStrategy & Architecture LeadershipArchitect and own enterprise-scale Generative AI platforms supporting multiple business use cases, including internal pilots, automation assistants, knowledge discovery, and customer-facing AI experiences.Define and maintain reference target-state data and AI architectures for International Markets, aligned to enterprise architecture standards and data strategy.Act ...

platform to Application/Engineering teams.Drives reuse-first adoption of enterprise-authorized AI capabilities within the work environment to improve reliability operations and customer experience outcomes, with human-in-the-loop validation and appropriate handling of sensitive data.Leads evaluation sessions with external vendors, startups, and internal teams … team culture of diversity, opportunity, and respect.Develops and maintains incident response procedures, including root cause analysis and postmortem documentation.Required Qualifications, Capabilities, and Skills:Experience with formal training or certification on software engineering concepts.Strong understanding of SRE principles, including SLIs, SLOs, error budgets, and incident management.Ability to manage highly technical ...

broad range of international and industry-leading clients who are navigating rapidly evolving digital ecosystems where high-quality data is critical for operational efficiency, customer experience, regulatory compliance, and analytics-driven decision-making. You will bring deep expertise in Enterprise Data management, Reporting, Planning and Consolidation.You will … delivery quality and commercial performance across an engagement and shaping the go-to-market for Finance Planning, Performance & Close.Connect to your skills and professional experience To be successful in this role you are required to have:Deep, hands-on expertise across the pillar lifecycle, having led delivery on three ...

ensure our most critical customers achieve their security objectives. You will serve as a trusted expert advisor, providing strategic technical guidance and translating unique customer use cases into actionable best practices for security and resilience. By cultivating deep, collaborative partnerships, you will act as a vital bridge between … customer and our internal product teams to continuously improve our software offerings. Success in this role means ensuring robust customer health, driving high satisfaction scores, and uncovering new opportunities for product expansion to maximize their investment.What you will doPartner with customers in long-term engagements to provide technical ...

critical financial services. Here, you'll work on mission-critical identity and access management solutions that sit at the intersection of security, innovation, and customer experience — with the resources and global reach to make a real impact.As a Software Engineer III at JPMorganChase within the Commercial & Investment Bank … contributing to a firm entrusted with holding trillions in assets across more than 100 countriesJob responsibilitiesDesign and develop secure authentication and authorization solutions across customer-facing channels and enterprise platformsModernize identity and access management systems, including authentication and authorization frameworks aligned to open standardsEvaluate and prototype internal and vendor ...

Join Müller UK & Ireland as a Part-Time Customer Service Advisor Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy working collaboratively? Müller UK & Ireland is looking for a Customer Service Advisor (Part-Time) to join our dedicated … biggest and best dairy company in the UK and Ireland, we need enthusiastic individuals to help us deliver outstanding customer experiences across the country. Hours: 27.5 per week Shift Pattern: 5 days over 7 What you'll do: Accurately capture customer orders using AS400/SAP systems. Maintain ...

Product Delivery Manager for Public Cloud SRE in Glasgow. You will lead multi-cloud platform transformation to improve reliability, change safety, efficiency, and customer experience, leveraging AI-enabled delivery insights to accelerate planning and reduce friction. You will drive governance across organizations, manage investments in reliability, and ensure ...

strong reputation, and investment in technology and people. The organisation is modernising its technology services to support product‐led initiatives, operational efficiency, and enhanced customer experience. The Service Desk is a critical first point of contact for IT services, supporting employees and ensuring seamless operations across the business. This … platforms Work closely with the CCTO, engineering leads, infrastructure teams and product leaders Evaluate emerging technologies and identify opportunities to improve efficiency, capability and customer outcomes About You What We're Looking for Proven experience as an Enterprise Architect, Lead Architect or Principal Architect within a complex organisation ...