12 of 12 Customer Experience Jobs in Glasgow

wider organisational business plan. Conduct regular horizon scanning and playback sessions (technology, regulation, market dynamics). Define and align strategic themes (i.e. automation, customer experience, data maturity, modern workplace, or operational efficiency) that map to the business plan. Promote a digital-first way of working (agile, user-centred … service needs to define a good quality solution on time that meets all stakeholder needs and roadmap milestones Qualifications: Agile, PRINCE2, APM, Product Design, CX, Service Design or equivalent qualifications desirable HND or Degree level qualification change management experience (Prosci ADKAR awareness preferable) or equivalent in industry experience ...

Customer Service Manager (SaaS) £37,000 - £45,000 Bonuses Glasgow, Hybrid Full Time, Permanent My client is a global SaaS business who due to growth is looking to recruit an experienced leader passionate about servicing and retaining existing business. This is your chance to shape, lead, and elevate … successful SaaS business. We are looking for a hands-on, people-first leader who thrives on developing high-performing teams, building structure, and turning customer relationships into real commercial growth. If you love getting stuck in, coaching individuals, improving processes, and driving results, this is the kind of role ...

Customer Success Team Leader (SaaS) £37,000 - £45,000 Bonuses Glasgow, Hybrid Full Time, Permanent My client is a global SaaS business who due to growth is looking to recruit an experienced leader passionate about servicing and retaining existing business. This is your chance to shape, lead, and elevate … successful SaaS business. We are looking for a hands-on, people-first leader who thrives on developing high-performing teams, building structure, and turning customer relationships into real commercial growth. If you love getting stuck in, coaching individuals, improving processes, and driving results, this is the kind of role ...

future. We are looking for a hands-on, people-first leader who thrives on developing high-performing teams, building structure, and turning customer relationships into real commercial growth. If you love getting stuck in, coaching individuals, improving processes, and driving results, this is the kind of role where … role for someone who enjoys balancing leadership with delivery. You will be just as comfortable coaching your team as you are leading key customer conversations yourself. Lead, develop, and inspire a small team of Account Managers Create a culture of accountability, performance, and continuous improvement Introduce structure, rhythm ...

future. We are looking for a hands-on, people-first leader who thrives on developing high-performing teams, building structure, and turning customer relationships into real commercial growth. If you love getting stuck in, coaching individuals, improving processes, and driving results, this is the kind of role where … role for someone who enjoys balancing leadership with delivery. You will be just as comfortable coaching your team as you are leading key customer conversations yourself. Lead, develop, and inspire a small team of Account Managers Create a culture of accountability, performance, and continuous improvement Introduce structure, rhythm ...

thousands of parking locations nationwide. By enabling drivers to use the apps they already trust, NPP removes friction, increases choice, and delivers a consistent customer experience while creating efficiency and value for local authorities and service providers alike. Originally established by the Department for Transport and now operating … efficiency and value for money. Support sustainable growth by aligning people, processes, and suppliers to organisational priorities. Person Specification Essential Proven leadership and management experience within a complex or scaling organisation. Strong financial and commercial acumen, with experience managing budgets, suppliers, or contracts. Demonstrated ability to use performance ...

opportunity for someone who thrives in a role where every day presents a new technical challenge and where your methodical approach will directly improve customer experience. As a Support Engineer, you will benefit from: 25 days holiday + bank holidays Guaranteed on call bonus Company funded healthcare plan Life … documentation and knowledge articles Troubleshooting printers, terminals, and associated equipment Escalating complex issues to senior team members when required As a Support Engineer, your experience will include: Previous service desk or technical support experience Experience working within ITIL-based environments Supporting customers within agreed SLAs Strong working ...

future. Softcat sales opportunities come with big earnings potential and a structured progression path. Plus, you don't need specific qualifications or experience to join us! We can help you reach your goals if you bring us the ambition to succeed. Success. The Softcat Way. Softcat is a billion … will be responsible for: Researching potential customers to shape and build new business Growing new business through effective communication methods including cold calling, customer meetings and email marketing Working towards your KPI's through developing market understanding, building relationships and networking Providing effective account management to support your customers ...

this opportunity will include: Provide data analysis to enable the influencing of Regional Management teams across the delivery organisation to drive an improvement in customer experience across all performance measures Inputting into the design and roll out of performance strategies by effectively using data to ensure the successful … tables, calculated fields, Power Query, Macros and VBA Exceptional communication skills with the ability to build strong and trusting relationships across all organisational levels Experience within an analytical role with management of high volume of information Strong analytical skills that make you comfortable handling large amounts of data ...

working with a leading utilities organisation supporting critical infrastructure across Scotland, currently looking to bring in a Planning Technician to join their Customer Response and Streetworks team. This is a fantastic opportunity to play a key role in coordinating essential field operations, ensuring work is delivered efficiently while maintaining … strong focus on customer experience. The Role As a Planning Technician, you'll be responsible for planning, scheduling, and managing a high volume of reactive and customer-driven work , including repairs and streetworks activity. You'll act as the central point of contact between field teams, customers ...

approach, the business is increasing its reliance on SaaS platforms, ERP systems and cloud solutions to drive efficiency, improve operational workflows and enhance customer experiences. We have a brand new opportunity for a Test Lead who will be responsible for establishing and delivering the test strategy for the business. … Coach and mentor any future QA team members helping to build a high‐performing QA function. About You What We’re Looking for Proven experience as a Test Lead, QA Lead or Senior QA Testing Tools & Automation with experience of integrating automated tests into Agile delivery pipelines. (Experience ...

through transformation journeys that deliver real resultsExperience in strategic engagements for large or mid size organisations on public clouds (AWS, Azure or GCP)Proven experience in shaping and delivering cloud adoption strategies and transformation roadmaps that align with client business objectives.Demonstrated success in cloud transformation initiatives, guiding clients through … Azure, or GCP, and how they enable innovation within specific sectorsStrategic insight into how cloud enables enterprise transformation, including data & analytics modernisation, enhanced customer experiences, and agile operating models.Knowledge of cloud operating models across public, private, hybrid, and multi-cloud environments, and their implications for governance and scalability.Awareness ...