12 of 12 Customer Experience Jobs in Glasgow

join frog frog is part of Capgemini Invent and partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We’re inventing the future of customer experience by delivering market-defining business models … each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw upon our global reach ...

Role purpose: To provide 3rd line support within the MES SPEN Project Engineering team with the ability to understand bespoke, detailed customer designs and technical ownership to the businesses high profile accounts through the utilisation of specialist technical expertise. To add value, in terms of technical skills, through … Design, Build and Deploy). Key accountabilities and decision ownership: To support the development and evolution of customers products, continuously seeking to improve the customer experience through the product lifecycle. Documenting, carrying out administrative tasks and commissioning tasks Receive implementation plans from Project Engineers for peer review Assess ...

initial 6-month contract. This is an excellent opportunity to lead a high-performing HR Services team, ensuring the delivery of an exceptional employee experience while supporting business transformation and continuous improvement initiatives. The successful candidate will lead, coach, and develop a team of HR Advisors and Administrators, overseeing … direct reports. Produce and analyse weekly and monthly performance reports. Review, document, and continuously improve HR processes to enhance efficiency and employee experience. Skills & Experience Proven experience leading or supervising HR or shared services teams. Strong ability to manage multiple priorities in a fast-paced environment. Experience ...

exciting opportunity to take ownership of an established support team and play a key role in shaping how support is delivered to a growing customer base. You will be responsible for improving processes and ensuring a consistently high standard of service across a complex technical environment. The role … growing technology business, this is an opportunity where you can truly make your mark. Leading, mentoring, and developing existing team Driving SLA performance, customer satisfaction, and first-contact resolution Managing technical escalations for key enterprise customers Implementing support processes, workflows, and troubleshooting frameworks Analysing support trends and identifying opportunities ...

hiring: Post‐Sales Customer Project Manager | Glasgow (Hybrid) Bring complex cyber services to life — smoothly, securely, and with real customer impact. This role is critical to Sapphire’s growth: you’ll lead post‐sales mobilisation from late‐stage handover through to steady‐state delivery , ensuring customers get high … scope, dependencies, critical path and “go‐live” readiness. 🤝 Orchestrate delivery across teams (SOC, VM, awareness, consulting/pro services, TAMs, DFIR partners, ops and customer stakeholders) so the whole solution lands seamlessly. 📌 Set governance & ways of working : steerco/ops reviews, risk management, clear RACI, crisp escalation routes ...

experienced HR Services Team Leader to lead a high-performing People Services team. This is a fantastic opportunity for someone with HR Services experience who can balance exceptional service delivery with strong people leadership in a fast-paced environment. The role: Lead, coach and develop a team of around … services across the employee life cycle, including payroll support, employee relations guidance and HR administration. Ensure service levels, SLAs and customer experience standards are consistently achieved. Manage escalations, monitor team workloads, identify service risks and drive continuous process improvements. Produce reporting and MI, working closely with stakeholders ...

Keynes Hybrid TISSL, ClearCourse Hospitalitys premium EPOS brand, is looking for a Director to set the strategic direction, drive revenue growth and own the customer experience. This is a BU leadership role with a team spanning product management, account management, new business, and implementation. To be considered for this ...

leading IT consultancy. They are on the hunt for a number of Android Developers who are passionate about building high quality mobile applications with customer needs at the centre of every decision. Your responsibilities will include: Developing and maintaining features across our Android applications Collaborating closely with cross functional … scalable, maintainable, and testable Kotlin code Supporting development activities across the ScottishPower family of Digital platforms Driving continuous improvement across development processes, tooling, and customer experiences Identifying opportunities to enhance app performance, usability, and engineering practices Working collaboratively with Analysts, Designers, and Testers to deliver solutions aligned to stakeholder ...

clean, scalable, maintainable, and testable Kotlin code Supporting development activities across the family of Digital platforms Driving continuous improvement across development processes, tooling, and customer experiences Identifying opportunities to enhance app performance, usability, and engineering practices Skills: Strong commercial experience with Kotlin and/or Java Experience using Android Studio Experience building Android applications using MVVM architecture Strong understanding of Jetpack Compose Familiarity with Android Jetpack libraries such as LiveData, Navigation Component/NavGraph, and local persistence solutions such as ObjectBox Experience working with Coroutines for asynchronous programming Comfortable integrating with RESTful APIs using ...

INSIDE We're looking for a Android Engineer who is passionate about building high quality mobile applications with customer needs at the centre of every decision. You'll value writing clean, maintainable, and well tested code while thriving in a fast moving Agile environment. Your responsibilities will include: . … testable Kotlin code . Supporting development activities across the ScottishPower family of Digital platforms . Driving continuous improvement across development processes, tooling, and customer experiences . Identifying opportunities to enhance app performance, usability, and engineering practices . Working collaboratively with Analysts, Designers, and Testers to deliver solutions aligned ...

join a market-leading provider of insolvency case management solutions. This role is ideal for an individual with strong insolvency knowledge and hands-on experience of Turnkey IPS , who enjoys supporting clients and delivering exceptional customer service. The successful candidate will play a key role in providing expert … support and guidance to clients, ensuring they maximise the benefits of the software and receive a first-class customer experience. Key Responsibilities Act as the primary point of contact for clients seeking support, guidance, and advice on insolvency software products. Accurately document and manage support issues within the internal ...

Product Specialist to join its growing support team. This is an excellent opportunity for someone with a strong background in insolvency and hands-on experience of Turnkey IPS who is passionate about delivering exceptional client support. The successful candidate will work closely with insolvency professionals, providing expert guidance … Role As a Product Specialist, you will become a trusted adviser to clients, offering technical support, troubleshooting software issues and delivering an outstanding customer experience. Your responsibilities will include: Providing first-class support and guidance to clients using Turnkey IPS. Managing and documenting support requests through the internal case ...