20 of 20 Customer Experience Jobs in Glasgow

globe. Our mission is to deliver and continually evolve reliable IT services and solutions to empower organisations to maximise their business potential. We have an exciting opportunity for a Customer Experience Analyst to join our team in Glasgow! What we can give you: 37.5-hour working week with flexible working options, giving you that much needed work/… Digital GP App via Aviva Private medical cover from 12 months Global Recognition Program – 40+ awards were made last year under our RecogniseMe scheme Role Purpose: As a Global Customer Experience & Data Analytics Leader, you will be a strategic partner in transforming the customer journey through data-driven insights, voice of the customer (VoC) analysis, and … analytical expertise with qualitative research and stakeholder engagement to influence business performance, drive operational efficiency, and support long-term strategic goals. You will act as a catalyst for embedding customer-centric thinking and continuous improvement across the organisation. What to expect: Customer Insight & Voice of the Customer (VoC): Lead the design and execution of qualitative and quantitative More ❯

time left to apply End Date: July 31, 2025 (23 days left to apply) job requisition id R2455 At Sonos we want to create the ultimate listening experience for our customers and know that it starts by listening to each other. As part of the Sonos team, you'll collaborate with people of all styles, skill sets, and backgrounds … that quickly deliver high-quality applications to our testers, partners, and customers. The Sonos DevOps team is focused on building and maintaining the software delivery pipelines that keep our customer experiences ahead of the curve. What You'll Do As a DevOps at Sonos, you'll work with the team to create and maintain the continuous integrationand software delivery … collaboration tools (Jira, Confluence, Google Suite) Cloud infrastructure (AWS) Monitor, debug and improve system performance and reliability using tools like Datadog, Grafana, or OpenSearch Update and maintain the development experience via automated pipelines that includes timely feedback and a seamless path to release-level quality. Maintain and administer cloud infrastructure. Troubleshoot issues in development, test, and production environments. Document More ❯

Business Unit: Digital Experience Centre Salary Range: £23,500 per annum DOE+ benefits Location: UK Hybrid - Gosforth/Glasgow area with some remote working. Contract Type: Permanent Full Time, 35 Hours Our Team Are you ready to embark on an exciting journey with Virgin Money? As a Digital Service Advisor, you'll play a pivotal role in creating rewarding … provide them with the relevant support and where necessary record any support needs to ensure we are mindful and aware of their needs moving forward. • Deliver Exceptional Service, If customer service and doing the right thing are your passions, we want you on our team! • Having brilliant inbound conversations, Develop skills to deliver the right outcomes for our customers. … a way customers understand. • Thrive in a Fast-Paced Role, Contribute to the overall performance of the department as a keen team player. We need you to have • Strong experience of working within a fast paced, technology-led customer service environment. • Impeccable communication with experience of making in the moment decisions within a Contact Centre environment. • Proven More ❯

Performance Data Analyst Location: Eurocentral (must live locally or drive due to location) Salary: £35,000 to £40,000 depending on experience Hours: Monday - Friday, 7am-5pm (e.g., 7-3 or 8-4), plus 1 in 5 weekends (7-3 Sat & Sun), with RDOs typically following - 37.5 hour week Contract: 3-6 months initially As a Performance Analyst, you … ll use data to improve customer experience and operational performance across our delivery teams. You'll work closely with regional management and the Field Team to identify risks, provide insights, and support business improvement through data-driven strategies. You will be office based, with some flexibility after training to work hybrid. Key Responsibilities: Analyse complex delivery and customer … clearly to senior managers to support operational understanding What We're Looking For: Advanced Excel skills (formulas, pivot tables, Power Query, Macros, VBA) and strong Microsoft Office proficiency Proven experience in analytical roles managing large data sets Excellent communication and relationship-building skills at all levels Ability to translate data insights into actionable business improvements Strong problem-solving skills More ❯

Performance Data Analyst Location: Eurocentral (must live locally or drive due to location) Salary: £35,000 to £40,000 depending on experience Hours: Monday - Friday, 7am-5pm (e.g., 7-3 or 8-4), plus 1 in 5 weekends (7-3 Sat & Sun), with RDOs typically following - 37.5 hour week Contract: 3-6 months initially As a Performance Analyst, you … ll use data to improve customer experience and operational performance across our delivery teams. You'll work closely with regional management and the Field Team to identify risks, provide insights, and support business improvement through data-driven strategies. You will be office based, with some flexibility after training to work hybrid. Key Responsibilities: Analyse complex delivery and customer … clearly to senior managers to support operational understanding What We're Looking For: Advanced Excel skills (formulas, pivot tables, Power Query, Macros, VBA) and strong Microsoft Office proficiency Proven experience in analytical roles managing large data sets Excellent communication and relationship-building skills at all levels Ability to translate data insights into actionable business improvements Strong problem-solving skills More ❯

thereafter. Duties and Responsibilities for this opportunity will include: Provide data analysis to enable the influencing of Regional Management teams across the delivery organisation to drive an improvement in customer experience across all performance measures Inputting into the design and roll out of performance strategies by effectively using data to ensure the successful implementation across the delivery organisation … Excel skills including formulas, pivot tables, calculated fields, Power Query, Macros and VBA Exceptional communication skills with the ability to build strong and trusting relationships across all organisational levels Experience within an analytical role with management of high volume of information Strong analytical skills that make you comfortable handling large amounts of data as well as being able to … translate findings into solutions to drive business improvements You must be available to start for work immediately and drive due to the location. If you have suitable experience and are interested in this position, then please apply now or contact me on for further information on this exciting opportunity. Search is an equal opportunities recruiter and we welcome applications More ❯

thereafter. Duties and Responsibilities for this opportunity will include: Provide data analysis to enable the influencing of Regional Management teams across the delivery organisation to drive an improvement in customer experience across all performance measures Inputting into the design and roll out of performance strategies by effectively using data to ensure the successful implementation across the delivery organisation … Excel skills including formulas, pivot tables, calculated fields, Power Query, Macros and VBA Exceptional communication skills with the ability to build strong and trusting relationships across all organisational levels Experience within an analytical role with management of high volume of information Strong analytical skills that make you comfortable handling large amounts of data as well as being able to … translate findings into solutions to drive business improvements You must be available to start for work immediately and drive due to the location. If you have suitable experience and are interested in this position, then please apply now or contact me on (url removed) for further information on this exciting opportunity. Search is an equal opportunities recruiter and we More ❯

client aim to make a difference to every learner and inspire them to succeed. Their mission drives everything they do, including ambitious growth plans, continued product innovation, and enhancing customer experiences to create life-changing opportunities and shape the Tech & Digital talent of the future. If our clients mission and this opportunity resonates with you, we want to hear … SPILL Local discounted gym membership Enhanced maternity and paternity scheme (2 years service) Monthly Head Office Visits What’s the job? As a Data Coach, you’ll use your experience, industry knowledge and the understanding of our apprenticeship programmes, learner journey and ways of working, to provide outstanding personal and professional guidance to our apprentices. With robust support and … training, you’ll be responsible for providing a first-class learning experience to help develop, encourage and motivate your learners to achieve their full potential both personally and professionally. You will motivate and influence your own caseload of learners towards the successful and timely achievement of their apprenticeship, by developing their skills, knowledge and behaviours through a range of More ❯

and a gold standard approach to KYC. Our award-winning corporate digital identity (CDI) platform incorporates real-time data and documents from authoritative global public data sources and private customer information, to create and maintain digital risk profiles. Utilizing the expertise of a global transformation team of KYC and banking industry experts, as well as strategic data, technology and … consulting partnerships, enables seamless integration of Encompass into existing workflows and systems. With Encompass the world's leading banks improve customer experience and increase business opportunities through consistent regulatory compliance and risk mitigation. With offices in Amsterdam, Glasgow, London, New York and Sydney, we are a rapidly growing international company offering a chance to be part of our … providing technical leadership, coaching and mentoring the team, promoting knowledge sharing and adoption of good practice. About You Let's get the technical stuff out the way first, your experience as a developer will include: Proficient in JavaScript & TypeScript (ES6+), including DOM manipulation, JavaScript object model, and React.js principles. Experienced with React state management (Redux, react-query) and RESTful More ❯

Customer Insights Analyst 2 Year Fixed Term Contract Location: Home/Glasgow (on site 2 days a week) Salary: £34,000 - £38,000 (+ excellent benefits including 28% pension contributions) Skills: Data Insights, Data Visualisation (Tableau, Power BI), SQL, Google or Adobe Analytics Are you passionate about using data to improve customer journeys? Do you enjoy translating complex … behavioural insights into clear, actionable strategies? If so, this could be a fantastic next step in your career. We're looking for a Customer Insights Analyst to join a data-led team focused on enhancing customer experience across digital and contact centre channels. You'll work at the intersection of data, technology, and customer experience-uncovering trends, identifying opportunities for service improvement, and shaping how customers engage with products and services. What you'll be doing: Analyse customer journey data from websites, mobile apps, and call centre platforms to identify key pain points, behaviour patterns, and service trends. Combine and interrogate data from multiple sources to provide a holistic view of customer More ❯

but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience. Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital … our student campus at MediaCityUK. The culture and ethos of Digital Service is directed towards collaboration with others to enable continual Service improvement and innovative solutions which deliver outstanding customer service. So what will the role involve? The role is designed to develop the Universities Audio Visual technology capabilities, an ideal opportunity for those who like to challenge themselves … production/technology & digital media production. Delivering against SLAs, resolution of Major Incidents/supporting delivery of our ITIL processes. You must demonstrate a genuine interest, enthusiasm and basic experience or relevant training in the wider field of Audio Visual technology. Areas may include; Event production, Teaching Technologies, Integrated System Technology (AV control systems), AV installation, Video Conferencing Systems More ❯

but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience. Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital … our student campus at MediaCityUK. The culture and ethos of Digital Service is directed towards collaboration with others to enable continual Service improvement and innovative solutions which deliver outstanding customer service. So what will the role involve? The role is designed to develop the Universities Audio Visual technology capabilities, an ideal opportunity for those who like to challenge themselves … production/technology & digital media production. Delivering against SLAs, resolution of Major Incidents/supporting delivery of our ITIL processes. You must demonstrate a genuine interest, enthusiasm and basic experience or relevant training in the wider field of Audio Visual technology. Areas may include; Event production, Teaching Technologies, Integrated System Technology (AV control systems), AV installation, Video Conferencing Systems More ❯

progress against key milestones. Ensure transparent and effective communication throughout the project lifecycle. Evaluate project performance and identify areas for improvement. Who are we looking for? Proven project management experience, with a track record in managing complex projects involving multiple business units. Certifications: PMP, PRINCE2, or other relevant project management certifications. Agile certifications (e.g., Scrum Master) are also desirable. … Strong understanding of both off-the-shelf solutions and custom software development. Ability to assess technical feasibility and scalability. Experience in managing relationships with external vendors and software factories. Proficiency in both Agile and Waterfall methodologies, with the ability to adapt the approach based on project requirements. Proficiency in project management software (e.g., MS Project, JIRA, Clarity) and other … Systal’s core is its people. Our culture and success is founded upon having the best performing people in a high performing culture to deliver the best-in-class customer experience. Our mission is to be the world’s most trusted technology services partner – inspiring, empowering and enabling the innovation and transformation of today and tomorrow. And we want More ❯

We're Hiring - Customer Service Executive Salary - £25,000 Location - Bellshill, Glasgow Key Benefits: Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday. Give Back: Enjoy paid volunteering days to support causes you care about. Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing great … nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry. Job Purpose: Join our dynamic and fast-paced team as a Customer Service Executive ! We're looking for enthusiastic individuals to thrive in a busy environment with high workloads. If you're ready to take on the challenge and make a … difference, we want you on our team! In this role, you'll be responsible for delivering exceptional customer support to Focus Group customers. Key Responsibilities: Manage incoming telephone calls & email correspondence from customers. Identify, investigate, and resolve a query, complaint or general enquiry from customers. Communicate with customers moving to other providers with the aim to maintain services. Meet More ❯

of a highly critical service in collaboration with client operations and security teams to ensure service remains optimised for performance and compliance MAIN DUTIES AND RESPONSIBILITIES Implement and manage customer-requestedintegrations Embed security practices throughout the softwaredevelopment lifecycle Monitor and log application and infrastructurehealth, troubleshooting and optimising system performance based on key metrics Deploy updates, fixes, and perform regularmaintenance … Provide second-line technical support Build tools and automation to reduce errors andenhance customer experience Perform root cause analysis for production errorsand implement long-term solutions Troubleshoot and resolve technical issuesefficiently Automate tasks, including visualisation andreporting processes Design and implement troubleshooting andmaintenance procedures Collaborate with teams for requirement gatheringand documentation Foster automation, orchestration, and ContinuousIntegration and Deployment (CI …/CD) best practices Promote a problem-solving mindset and a strongteam-oriented approach Strong teamwork and collaboration skills Experience with Test is essential TECHNICAL SKILLS Essential Infrastructure as Code (IaC): Experience with IaC tools like Terraform Automation and Scripting: Proficiency in scripting languages for automation tasks. Strong experience with Python and/orJava preferred. CI/ More ❯

of a highly critical service in collaboration with client operations and security teams to ensure service remains optimised for performance and compliance MAIN DUTIES AND RESPONSIBILITIES Implement and manage customer-requestedintegrations Embed security practices throughout the softwaredevelopment lifecycle Monitor and log application and infrastructurehealth, troubleshooting and optimising system performance based on key metrics Deploy updates, fixes, and perform regularmaintenance … Provide second-line technical support Build tools and automation to reduce errors andenhance customer experience Perform root cause analysis for production errorsand implement long-term solutions Troubleshoot and resolve technical issuesefficiently Automate tasks, including visualisation andreporting processes Design and implement troubleshooting andmaintenance procedures Collaborate with teams for requirement gatheringand documentation Foster automation, orchestration, and ContinuousIntegration and Deployment (CI …/CD) best practices Promote a problem-solving mindset and a strongteam-oriented approach Strong teamwork and collaboration skills Experience with Test is essential TECHNICAL SKILLS Essential Infrastructure as Code (IaC): Experience with IaC tools like Terraform Automation and Scripting: Proficiency in scripting languages for automation tasks. Strong experience with Python and/orJava preferred. CI/ More ❯

with their customers?An innovative software solutions provider is searching for a dynamic Head of Sales to spearhead their mission to expand market reach, drive revenue, and deliver exceptional customer experiences. This is a rare opportunity to step into a senior leadership role where youll own the entire growth function from sales and professional services to customer success … Take ownership of the sales pipeline from prospecting through to close, including outreach, demos, proposals, and negotiations. Lead and inspire a high-performing team , spanning Sales, Professional Services, and Customer Success, fostering a culture of performance, collaboration, and customer-first thinking. Drive revenue targets, reporting on KPIs such as new revenue growth, customer acquisition rates, and sales … trends and competitor insights , translating them into compelling value propositions and strategic opportunities. Work closely with Product and Technical teams to align go-to-market plans and deliver seamless customer experiences. Manage financial forecasting, resource planning, and billing processes related to recurring revenues and professional services. About You Were looking for someone who brings: A proven track record of More ❯

and a gold standard approach to KYC. Our award-winning corporate digital identity (CDI) platform incorporates real-time data and documents from authoritative global public data sources and private customer information, to create and maintain digital risk profiles. Utilizing the expertise of a global transformation team of KYC and banking industry experts, as well as strategic data, technology and … consulting partnerships, enables seamless integration of Encompass into existing workflows and systems. With Encompass the world's leading banks improve customer experience and increase business opportunities through consistent regulatory compliance and risk mitigation. With offices in Amsterdam, Glasgow, London, New York, and Sydney, we are a rapidly growing international company offering a chance to be part of our … devices. Exposure to endpoint management (e.g. MDM), Active Directory, and Office 365 Security & Compliance. Awareness of network devices (e.g. switches, access points, printers, video conferencing) and basic troubleshooting. Previous experience in an IT support role is an advantage but not required. CompTIA A+ or Network+. Microsoft Certified: Azure Fundamentals (AZ-900). HNC/HND or foundation degrees in More ❯

at Barclays where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences. You may be assessed on the key critical skills relevant for success in role, such as Cisco, FortiGate and F5 LTM/GTM experience, as well as More ❯

people strategy for group shared technology, acting as the trusted advisor to the tech exco members, playing an integral role on all people related matters, raising colleague performance and customer experience. Partnering and delivering on the operating model, driving good OD and OE practices, co-designing the workforce strategy and underlying plan to optimise efficiency. Be a trusted partner … the HRBP team and into the wider HR Function. Developing and prioritising colleague interventions that deliver individual colleague opportunity and maximise Business performance - Key experiences needed for this role: Experience partnering with Technology before with a deep understanding of the unique needs of this group Organizational Design and Efficiency Workforce planning Agile methodology Communities of practice in Engineering, Cyber More ❯