10 of 10 Customer Experience Jobs in Liverpool

information is up to date and in order before applying for this opportunity. Contract type : Permanent – Full Time Our team We’ve an exciting opportunity for a Head of Customer Experience Platforms to lead in transforming how we connect with our customers. You’ll be behind our customer data migration initiatives, planning, executing, and making sure everything … runs like clockwork. You’ll also take the reins on our marketing and customer communication technology platforms, ensuring they’re seamlessly integrated across systems, platforms, and business units. You’ll be the lead for all things customer experience platforms—bringing vision, clarity, and a whole lot of Virgin flair to everything you do. What you’ll be … doing: Lead on customer data migration, delivering strategy that ensures accuracy, integrity, and compliance every step of the way. Shape the future of our customer experience platforms, defining a roadmap that aligns with our ambitions and puts customers at the centre. Own our marketing tech stack, partnering with digital and marketing teams to deliver personalised, data-driven More ❯

defined pillar of the omni-channel platform. The role involves assisting with project coordination, stakeholder engagement, requirement capture and creation, User Acceptance Testing (UAT), release management, data analysis, and customer support.? This is truly an exciting opportunity to grow and learn in a fast-paced and innovative environment. The right candidate will be able to pick up new skills … and communication with stakeholders? Engage with stakeholders to gather and understand their requirements, and to ensure that their needs are met, with a focus on the end-to-end customer journey? Support in the UAT process, including developing and executing test plans, and coordinating with stakeholders to gather feedback, with a focus on ensuring that the customer journey … is seamless across all channels? Manage the release process, including planning, scheduling, and executing releases, with a focus on minimizing disruption to the customer experience? ?Analyse data to identify trends and insights, and to support decision-making, with a focus on understanding the customer journey and improving the customer experience? Provide customer support, including More ❯

City Centre. Overseeing website management, UI/UX design, analytics, front-end and back-end development, as well as SEO and engagement strategies, you will be responsible for optimising customer experience, driving operational efficiencies, reducing costs and enhancing conversion rates across our digital ecosystem. The ideal candidate will have a data-driven mindset, strong leadership abilities, and a … schemes in 10 major cities, with an impressive £1.6bn worth of developments in the pipeline. Key Responsibilities: Define and execute the product roadmap in alignment with business growth and customer needs. Identify opportunities to enhance user engagement, conversion, and operational efficiencies. Develop and implement SEO (Search Engine Optimisation), CRO (Conversion Rate Optimisation), and UX/UI strategies to improve … site performance and user retention. Ensure digital assets (website, booking systems, customer portals) are optimised for scalability and security. Customer-Centric Growth & Innovation Utilise user research, data analytics, and A/B testing to improve UX and drive engagement. Optimise customer journeys across digital touchpoints to maximise retention and bookings. Identify and prioritise new product features based More ❯

technologies, and contributing to continuous improvement initiatives to support growth and innovation. This position plays an important role in ensuring applications perform effectively, helping The Very Group deliver excellent customer service and achieve its strategic objectives. About the Team We're creating a brand-new AdTech (Advertising Technologies) squad encompassing the digital tools, software and platforms TVG use to … 3rd parties that provide the TVG Marketing team with quality, rich data to feed campaign execution and measurement First Party Data Activation - leveraging our data asset to improve the customer experience and drive customer engagement Oversight of digital data management and tagging across diverse platforms Orchestration of services Integration and orchestration of services across AWS , Google Cloud … processes (incident, problem, and change management). Familiarity with database management, APIs, and system integrations. Ability to prioritise tasks and manage multiple responsibilities in a fast-paced environment. Proven experience in application support, management, or a similar role. Experience working with enterprise applications (e.g., ERP, CRM, or bespoke systems). Certifications in relevant technologies or ITIL framework (desirable More ❯

Help monitor enrichment queues and raise technical or data issues with the Online Product and platform team as needed Maintain high standards of product data quality, ensuring a consistent customer experience across all listings Keep documentation and trackers up to date to support internal reporting and performance visibility About You Experience in a data entry, product administration … Proven ability to work to deadlines in a fast-paced or high-volume environment Good communication skills Organised and methodical, with the ability to manage repetitive tasks with care Experience working with product data or supporting an ecommerce team (preferred but not essential) A team player with a proactive and dependable approach to getting tasks done Benefits In addition More ❯

our infrastructure and applications. For further information, please review the job description within the recruitment pack attached below. Who are we looking for? The ideal candidate will have demonstrable experience in a similar role within an IT Service Desk, delivering a great customer experience and managing incidents and service requests. We'll want you to be on More ❯

Trading Manager in maximising online sales and profitability through strategic management of product assortments and promotions, collaborating cross-functionally to align trading strategies with business goals and enhance the customer experience. Key Responsibilities - Support the divisional trading manager to achieve the trading KPI's Manage day-to-day website activity, product launches, proposition changes and content Optimise site and … customer journey during daily site walks and data analysis Use merchandising tools to improve on-site navigation, search, customer journey, taxonomy, basket building techniques and product placement Ensuring all product data, categorisation, filtering and meta-data is present and correct to drive effective SEO optimised website and conversion Drive onsite promotion planning, promotions and extended range that complement … the offering to increase sales, conversion rates, AOV and margin Support the Online Trading Manager to analyse opportunities and trends to improve customer journey, range and price by working closely with the commercial teams Analyse and improve merchandising on the site and produce relevant reports using Google Analytics and Power BI Collaborating with marketing and design/digital experience More ❯

Trading Manager in maximising online sales and profitability through strategic management of product assortments and promotions, collaborating cross-functionally to align trading strategies with business goals and enhance the customer experience. Key Responsibilities - Support the divisional trading manager to achieve the trading KPI's Manage day-to-day website activity, product launches, proposition changes and content Optimise site and … customer journey during daily site walks and data analysis Use merchandising tools to improve on-site navigation, search, customer journey, taxonomy, basket building techniques and product placement Ensuring all product data, categorisation, filtering and meta-data is present and correct to drive effective SEO optimised website and conversion Drive onsite promotion planning, promotions and extended range that complement … the offering to increase sales, conversion rates, AOV and margin Support the Online Trading Manager to analyse opportunities and trends to improve customer journey, range and price by working closely with the commercial teams Analyse and improve merchandising on the site and produce relevant reports using Google Analytics and Power BI Collaborating with marketing and design/digital experience More ❯

Customer Service Representative Location: Liverpool HQ (On-site) Company Description BreezeMove is on a mission to transform the home-moving process. Based in Liverpool, we are a fast-growing technology company that brings transparency, speed, and security to property transactions. Our innovative platform reduces fall-throughs, shortens completion times, and offers real-time updates that benefit buyers, sellers, estate … agents, and solicitors alike. As we continue to scale rapidly, were looking for an organised, proactive, and communicative Customer Service Representative to join our dynamic team at our Liverpool headquarters. About the Role This full-time, on-site role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering an … exceptional customer experience. Youll play a key part in supporting our usershelping them navigate the moving process and ensuring their experience with BreezeMove is seamless and positive. Key Responsibilities Provide responsive and professional support to customers via phone and email Proactively manage client communications to ensure satisfaction and clarity throughout the home-moving process Liaise with multiple stakeholders More ❯

Own your code quality. Work with other Engineers to drive this behaviour in them Own non-functional requirements around performance, security and scalability to ensure we deliver a great customer experience. Driving best practice around real-time logging, monitoring, alerting. Proactively drive the enhancement of continuous integration to improve deployment processes in the squad. Identify obstacles, risks and issues … be confident in contributing to platform, application, and database design, and you'll take ownership of non-functional requirements like performance, security, and scalability. What you'll bring: Significant experience of building, integrating, maintaining and managing complex software architectures, ideally across multi-cloud environments. Demonstrable experience of providing clear direction, coaching, mentoring and development support. Be passionate about … code quality, testing and other engineering best practices. Significant experience of building software applications that have security, reliability, scalability, high availability and concurrency built-in from the outset. A strong collaborator and communicator. Proven ability to influence and negotiate with Technical Stakeholders from all Software Engineering levels, to Architects, to Heads of Tech, to Technical Operations, to external 3rd More ❯