3 of 3 Customer Experience Jobs in Liverpool

with existing staff, sub-contractors, and suppliers to ensure new account and existing account progression, and any after-sales queries run smoothly. Role Answering Customer Inquiries: Addressing customer questions and concerns promptly and accurately, whether through phone, email, chat, or in-person interactions. Resolving Problems: Investigating and resolving … customer issues, complaints, and technical problems efficiently. Processing Orders and Payments: Handling customer orders, processing payments, and ensuring accurate order fulfillment. Providing Product Information: Offering detailed information about products, services, and features to customers. Handling Returns and Exchanges: Managing returns, exchanges, and refunds in a professional and timely … manner. Maintaining Customer Records: Keeping accurate and up-to-date records of customer interactions and transactions. Gathering Customer Feedback: Collecting feedback to improve products, services and customer experience. Promoting Products and Services: Upselling and cross-selling products and services to customers. Building rapport with customers: Engaging More ❯

commerce Operations We are seeking a dynamic Head of E-commerce Operations/Operations Director to lead ecommerce strategy, drive operational efficiency, and enhance customer experiences within the supply chain. This is an exciting position to really help drive the various teams within the business and increase online sales. … area can also be highly considered so new ideas can be brought into the company. Key responsibilities: Manage e-commerce operations, fulfilment, logistics, and customer service. Optimise supply chain, inventory, and delivery processes. Ensure a seamless website experience in collaboration with IT and marketing. Expand into marketplaces using … Amazon, eBay, The Range, Wickes and others. Improve workflows, automation, and overall efficiency. Utilise data analytics to drive performance improvements. What you will bring? Experience in e-commerce operations, supply chain, or logistics management with a strong focus with e-commerce. Strong knowledge in e-commerce platforms such as More ❯

Ruby We’re partnered with a well-established gaming and betting business going through a major tech transformation. With a strong reputation and loyal customer base, they’re investing heavily in modernising their platforms and building out new features across payments, subscriptions, and customer experience. This is a … a skilled Ruby developer to join a business with a strong culture of engineering ownership, flexible working, and complex technical challenges to solve. Skills & Experience: High level of experience with Ruby Strong cloud knowledge – Azure preferred Exposure to CI/CD, DevOps practices, and hybrid cloud environments Industry … experience from gambling Strong problem-solver who can work independently and communicate clearly What’s on offer: £65,000–£70,000 base salary 10% annual bonus 8% pension Private healthcare 25 days holiday + bank holidays L&D budget Flexible hours and hybrid working Friendly, long-standing team culture More ❯