12 of 12 Customer Experience Jobs in Nottingham

flagship store is seeking an exceptional Retail Store Manager to spearhead growth, innovation, and excellence. The role: As Store Manager, you will have full accountability for the stores performance, customer experience, and future direction. This is a pivotal role for someone who is ready to combine leadership, commercial savvy, and a passion for premium technology. Key Responsibilities: Leadership … Performance: Lead, mentor, and energise a small team (2 employees) to achieve and exceed performance targets. Operational Oversight: Manage day-to-day store operations, stock, merchandising, and the overall customer experience to the highest standards. E-commerce Integration: Drive and expand online sales through strategic e-commerce and omnichannel execution. Business Development: Forge B2B relationships with architects, developers … designers, and installers to expand our footprint beyond end-users. Sales Growth: Strategically grow key categoriesparticularly home cinema and smart home solutionsthrough insight-driven decision making. Customer Experience: Ensure every visitor to the store receives expert advice, exceptional service, and leaves with complete confidence in their purchase. Innovation: Apply market insights and customer feedback to drive continuous More ❯

Reporting to the Systems Configuration Manager the analyst will ensure the configuration settings are aligned to the Field/Central Operations planning and deployment strategy, paying particular attention to Customer Experience and Engineer Optimisation. Working closely with the Field/Central Operations Leadership team the Systems Configuration Analyst is responsible for all aspects linked to the output of … Service Bench/Click performance providing insight and recommendations for the system to add value to the Customer experience and increased efficiency. Including: Configuration and maintenance of HomeServe's field planning system (Service Bench/Click) based on business requirements. Plan and execute assigned configuration tasks within deadlines. Provide system configuration support based on changing business needs Review … and recommend changes to existing configuration settings & processes which will improve Customer, People and Business enhancements Assist in system analysis, design, development, and testing activities. Develop and maintain configuration policies and procedures. Analyse and resolve configuration issues in a timely manner. Develop and maintain configuration requirements document and obtain approval from business owners. Provide support in developing, implementing and More ❯

excellence in every aspect of product design and development, and define metrics to measure the success of products Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you'll bring Proven experience working within a regulated industry with demonstrable in market results A track record of thought leadership … products or platform capabilities Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication Proven ability to leverage data and insight to define product strategy and customer experience Ability to appreciate the detail, get under the hood and make decisions that unleash product engineering Excellent communication skills, able to engage, influence and inspire Passionate about More ❯

development lifecycle and client focused delivery you will work with multiple stakeholders to facilitate the delivery of projects. Knowledge of stakeholder management and the SDLC is key and previous experience working in the energy sector is mandatory. Roles and Responsibilities - Work internally and externally with multiple stakeholders. Facilitate multiple stakeholders to ensure the required software solution is delivered as … per the requirement and the product roadmap. Setting expectations and managing stakeholders. Define the customer experience and enhance the customer journey. Provide support, coaching and direction to the team as required. Key Skills Required - Broad experience of the retail energy market. Proven ability to work across the business with multiple stakeholders. Client facing delivery experience. An More ❯

a user-focused digital platform. Evolving Specsavers' Online Appointment Booking The ability to search online for a local store and book an appointment is at the core of Specsavers' customer journey. BJSS redesigned these systems, improving stability and enhancing the customer experience. Outstanding technology and software delivery is in our DNA We are a global technology and software … and delivery systems every day. Building robust, flexible digital systems that enable growth and ethical trading. Solving complex technology challenges needs a robust approach. We bring 30 years of experience, combining the three essential elements of successful delivery: technical expertise, determination to do what's right, and creative problem-solving. We merge strategy, design, delivery and managed service excellence … Business-critical software systems designed, built and managed at enterprise scale to the highest possible standard. Adopt AI at scale to generate new revenue streams, increase margins, and improve customer experience and satisfaction. Harness the transformative power of your data and insights to support decision making at every level of the organisation. Support to migrate, build and scale More ❯

cross-functional squads to take product initiatives from vision to execution. You'll own the detail, drive clarity through well-defined user stories, and ensure your squad delivers real customer value - all while being a key link between design, engineering, and stakeholders. Key Responsibilities: Translate the Product Roadmap into a clear, actionable backlog Lead user journey definition and customer experience outcomes in partnership with design Break down epics into features and PBIs to maximise delivery impact Define and maintain test criteria and documentation with precision Collaborate with engineering teams to shape and scope delivery Track KPIs and backlog metrics to prioritise initiatives Facilitate effective stakeholder reviews and maintain clear communication Promote agile best practices and team alignment … Skills: Strong analytical thinker with the ability to break down complex requirements Excellent planning, organisational, and multitasking skills Client-focused, with high levels of diplomacy and professional judgement Agile experience is a must; energy/utility sector knowledge is a plus Soft Skills: Clear communicator and confident influencer across all levels Team player with a collaborative, adaptable mindset Comfortable More ❯

during significant incidents across various platforms and regions, championing continuous improvement through in-depth Root Cause Analysis (RCA) and swift resolution of actions. The Role: Drawing on your previous experience in implementing incident management processes, you'll be responsible for shaping and enhancing our current framework, collaborating with stakeholders across the organisation to optimise our approach to live incident … issues and enhancing service delivery. Your mission is to empower the business to elevate its response, reaction, and resolution strategies for major incidents, leading to improvements in our software, customer experience, and communication. Incident Management Process Implementation: Create and implement a resilient incident management process to effectively tackle incidents across our various platforms. Incident Response, Resolution and Communication … from past incidents. Additionally, implement improved processes for newly acquired businesses and platforms to elevate the maturity of incident and change management. Team Collaboration: Work closely with Technology, Sales, Customer Success, and Compliance teams to ensure a unified approach to managing incidents. Reporting: Generate regular reports on incident and change management trends, outcomes of RCAs, and action statuses. Compliance More ❯

data-driven decision heritage and human-centered approach enable us to design innovative financial experiences. We are building a next-generation data platform using modern technology to deliver transformative customer experiences. We seek a Head of Data Product Management to define and own our UK Data Products strategy, inspire and transform our UK business, and lead a team of … prioritize valuable capabilities. Work with teams across engineering, delivery, architecture, cyber, data risk, and US enterprise to deliver capabilities to users. Advocate for data governance, ensuring standards and user experience are balanced. Incorporate business analytics into product design and define success metrics. Present and build consensus with senior stakeholders, keeping them informed. Use data to drive continual growth and … process improvements. What we're looking for Experience in translating business opportunities into Data, Machine Learning, and AI products in digital or tech sectors. User-focused mindset with strong commercial skills for ROI optimization. Proven thought leadership and delivery of complex products or platforms. Excellent communication skills to engage, influence, and inspire. Experience leading and mentoring product managers. More ❯

awards, we are backed by a joint venture partnership between Legal & General PLC and NatWest Group Pension Trustee Limited. We are on course to significantly transform the later living experience in the UK, with a commitment to expand our portfolio to 34 retirement villages, which will equate to around 5,000 age-appropriate homes for retirees. The Recovery Suite … in project planning, timeline management, and reporting to ensure a smooth and successful launch. Ensure the village team has a clear understanding of the service offering, booking procedures, and customer journey prior to opening. Post-Launch Monitor and Evaluate: Track suite occupancy, gather feedback, and measure outcomes to assess the effectiveness of the pilot and identify areas for improvement. … the ongoing refinement of the Recovery Suite model, capturing insights for replication or enhancement at Millfield Green and beyond. Inspired Excellence Proactively address issues that affect the resident and customer experience. Deliver consistent, exceptional service to potential and existing residents, their families, health and care partners, and team members. Ensure accurate and timely submission of all required reports and More ❯

but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience. Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital … our student campus at MediaCityUK. The culture and ethos of Digital Service is directed towards collaboration with others to enable continual Service improvement and innovative solutions which deliver outstanding customer service. So what will the role involve? The role is designed to develop the Universities Audio Visual technology capabilities, an ideal opportunity for those who like to challenge themselves … production/technology & digital media production. Delivering against SLAs, resolution of Major Incidents/supporting delivery of our ITIL processes. You must demonstrate a genuine interest, enthusiasm and basic experience or relevant training in the wider field of Audio Visual technology. Areas may include; Event production, Teaching Technologies, Integrated System Technology (AV control systems), AV installation, Video Conferencing Systems More ❯

role where you'll architect and implement cutting-edge AI solutions that will fundamentally change how we operate - from personalising meal plans to optimising our supply chain and enhancing customer experiences. You'll be joining at an exciting inflection point where we're ready to leverage AI and build on the strong foundations we've created to scale our … business, building systems that can handle personalisation at scale, and creating innovative solutions that differentiate Years in the competitive pet food market while maintaining our commitment to quality and customer trust. ??????? Reporting & Leadership Reports directly to Co-Founder/Chief Digital Officer. Collaborates with all Department Leads – Software Engineering, Supply Chain, Finance, Marketing, Operations Key Responsibilities Lead the integration … of AI across all aspects of Years, from customer-facing applications to internal operations Design and implement AI-powered solutions using tools like n8n, Claude with MCP Servers, and LangChain Develop intelligent automation workflows that enhance efficiency and enable new capabilities Collaborate with cross-functional teams to identify and prioritise AI opportunities Stay current with AI developments and bring More ❯

tooling through to code quality and delivery practices. You'll take ownership of key decisions, partner closely with product and design, and lead a team of engineers working across customer experiences and on-device data capture. You'll also help evolve the technical roadmap, contribute to engineering-wide improvements, and act as a mentor and coach for other developers. … It's a role that blends deep technical skill with strategic thinking, product insight, and a genuine drive to create a seamless user experience at scale. iOS Tech Lead - Key Requirements: Extensive commercial experience in iOS engineering, ideally with time spent in Lead or Principal roles Strong proficiency in Swift and modern iOS frameworks (e.g. SwiftUI, UIKit), with … scalable SDKs and architecting complex mobile systems Deep understanding of software design patterns, performance optimisation, and secure mobile development Comfortable guiding technical direction and setting development standards across teams Experience leading engineers through mentoring, technical reviews, and collaborative delivery Confident working across functions with product managers, designers, and backend teams A product mindset and passion for improving the developer More ❯