20 of 20 Customer Experience Jobs in Southampton

Company description: ClearCourse Job description: Are you an experienced support leader passionate about delivering exceptional customer service and driving continuous improvement? Do you thrive in a fast-paced environment where you can mentor teams, solve complex issues, and enhance the overall customer experience? About Us: We are … a leading provider of innovative software solutions for the hospitality and retailindustries, helping businesses streamline their operations and deliver seamless customer experiences. Our collaborative and fast-paced environment ensures that every team member has the tools, training, and support needed to succeed. Role Overview: We are seeking a Customer … Managerto lead our support team and drive service excellence. Youll be responsible for managing day-to-day support operations, mentoring team members, and ensuring customer issues are resolved efficiently. This role is ideal for a dynamic leader who thrives in a fast-paced environment, enjoys problem-solving, and is More ❯

D) and customers around the globe for end-to-end resolution of issues focusing on systemic issues and product stabilization/improvement. Maintain high customer satisfaction throughout the entire problem resolution process, through frequent customer updates. Conduct thorough and detailed troubleshooting to provide quality support to the client … activities as required. Have you got what it takes? Bachelor's degree in Computer Science/Software Engineering (or similar). 4+ years of experience working within application or software support and/or installation. 2+ years of experience working within public or private cloud environments. 2+ years … of experience working in a Windows based environment including both production and personal systems. 3+ years of experience working with NICE WFM products. 3+ years communicating in English in a technical field. Experience working with WFO related software (WFM, QM, etc.). Experience in Web Applications More ❯

successfully introduce new products/versions. Champion supportability and preventative action on behalf of our customers. The successful candidate is not expected to have experience in Azure technologies and a mixture of on the job training and formal Azure training will be provided. The candidate will need to be … R&D. Take into account technical and commercial relationships with end users, partners and service providers. Deploy and provision systems to enable replication of customer issues to diagnose and repair without jeopardising customer data or operations. Participate in a 24-7 Out of Hours call out rota. Have … is a rapid learner, self-motivated and a good communicator and problem solver. A high quality of work is also particularly important. Relevant technical customer support experience preferred, particularly within a Public Safety environment. Understanding what represents good 'customer service' and how to deliver it is essential. More ❯

The job holder will play an active role in maintaining alignment across the organization globally. Specifically, we are looking for candidates who can have experience with driving forward multiple concurrent projects relating to Commercial Operations, Sales Organizations (e.g. SalesForce.com, Business Processes, Pricing, Programs that provide value add customer experience), Commercial Data and Business Intelligence. If you have experience in any of these areas, we would love to hear from you. Job Summary: The Project Manager will lead and oversee Commercial projects within the Global Commercial Operations department. This role involves planning, executing, and closing projects … collaboration across teams to ensure alignment and buy-in for projects and process improvement initiatives. Collaborate with cross-functional teams, including Sales, Marketing and Customer Service, to understand improvement opportunities and drive project success. Benefit Management & Performance Monitoring: Facilitate creation of high quality business cases, recognizing quantitative and qualitative More ❯

Trading Manager is responsible for driving sales and profitability through effective online merchandising, pricing strategies, and digital marketing optimisation. This role ensures a seamless customer journey, maximises conversion rates, and leads a small team to execute digital growth strategies. Role responsibilities 1. Trading & Merchandising Develop and execute online trading … using Google Analytics and other tools. Provide weekly/monthly trading reports with actionable insights across categories and channels. Use heatmaps, session recordings, and customer feedback to work with UI/UX teams to improve the user experience. 4. Customer Experience Optimization Work with technical and product … and technical teams to align on stock, promotions, and site updates. Foster collaboration between marketing, design, and tech teams for seamless execution. Coordinate with customer service to resolve customer pain points. Skills & Qualifications: 4+ years in e-commerce, online trading, or digital merchandising. 1+ years of team management More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

Ordinator At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a … shaping the future of connectivity! Your passion for resource coordination and a can-do attitude will be your most important attribute, but the following experience will also help: Excellent verbal and written communication skills and record keeping. Ability to be adaptable at all times to a fast-changing environment. … periods. Demonstrable ability to support a multi-faceted busy department. Location: Office/Hybrid Contract: Permanent Salary : £24,000.00 to £26,000.00 (depending on experience) Key Benefits : Pension, Private Medical Insurance, 25 days holiday (plus bank holidays & an extra day for your birthday), Discounted dental and gym schemes, Voucher More ❯

a fire within you. So, what's the role all about? This position's primary purpose is to provision SIP and ISDN services for customer use and CXOne Mpower network infrastructure. The Voice Provisioner will configure the customer's approved connectivity model which can include SIP Trunking, Dedicated … TQ's and any and all pertaining documents for accuracy and to determine appropriate build/configuration per product/request Coordinate with the customer to schedule and complete test and turn up calls, which includes capturing call records During test and turn up call if calls are not … Carrier testing, Carrier CAC Increase/Decrease, Carrier Disconnects RespOrg/port In and Out, route and provision inbound number services to the NICE CX network through internal and external carrier systems for Local and International Toll Free and DID's Works with Voice Engineering teams on Media Server builds More ❯

will light a fire within you. So, what's the role all about? Any issue with our software that impairs the operation of a customer's contact centre has significant financial ramifications for them. Our ability to restore service, improve their understanding, and resolve chronic issues will greatly increase … the value they receive from our solutions and will reduce financial risk when they experience problems. How will you make an impact? Demonstrate deep subject matter expertise in our core technologies, as well as at least one other technology specialty, and develop expertise in a second area of specialty. … document, and report issues with software, design, reliability, and maintenance issues to the proper teams, ensuring that they are aware of and are addressing customer expectations. Gather, validate, and document all pertinent details related to an issue believed to be a bug to enable the receiving R&D resource More ❯

to-market of our suite of software solutions Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve Provide primary operational support and engineering for multiple large distributed software applications How will you make an impact … uplifts Balance feature development speed and reliability with well-defined service level objectives Have you got what it takes? 3-6 years of working experience in a similar role, with a focus on systems engineering, automation, and reliability. Proficiency in at least one programming language (e.g., Python, Go, Java … C#) and experience with scripting languages (e.g., Bash, PowerShell). Deep understanding of cloud computing platforms (e.g., AWS), the working and reliability constraints of some of the prominent services (e.g., EC2, ECS, Lambda, DynamoDB etc) Experience with infrastructure as code tools such as CloudFormation, Terraform. Deep understanding of More ❯

operability of the NICE voice network. This position is responsible for ensuring that the voice & VoIP infrastructure is functioning properly, reliably, efficiently and ensuring customer traffic/services are provisioned and maintained effectively. Because this is both a traditional voice and VoIP position, we are looking for skills that … customers Perform/Receive escalations from other teams Streamlining the current processes so that we can continue to scale This person must have impeccable customer skills and must demonstrate the ability to work independently and deliver quality results in a highly dynamic environment, both individually and as part of … external stakeholders. Have you got what it takes? Bachelor's degree in Telecommunications or a related field, or equivalent work experience. 5+ years of experience in telecommunications. Technical Expertise: Expert-level knowledge of VoIP and SIP protocols. Expert-level experience with Session Border Controllers in carrier-grade environments. More ❯

global organization and to oversee the testing team activities and initiatives for best practices. Have you got what it takes? At least 10+ years' experience in Performance Testing, software R&D and/or System support/engineering Experience in Performance Testing web applications, services and support architectural … the Database architecture and concepts Solid understanding of cloud based web application architectures. Have ability to run and enhance data generation tooling. Have significant experience of automating tests and test environments. Have practical knowledge of C#, Web API testing, Azure portal. Have good understanding of web application system architectures. … on Agile testing. Be process oriented with good attention to detail. Follow a structured and analytical approach, with good troubleshooting and data analysis skills. Experience with reporting software such as Power-BI and excel. You will have an advantage if you also have: Knowledge of Fiddler, Azure DevOps Experienced More ❯

Controller for a leading high-tech public company to manage all aspects of the accounting of our subsidiaries. Must have strong accounting and finance experience and skills to have responsibility for the following: How will you make an impact? Manage the accounting function of our EMEA entities in accordance … effective internal controls Assist with transactions including mergers, acquisitions, or reorganizations Have you got what it takes? At least 3 years of post-qualification experience, high-tech company experience - an advantage Experience with Workday accounting systems - an advantage Familiar with US GAAP and UK GAAP Interpersonal and … NICE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion More ❯

ISO 42001, GDPR, DORA, Cyber Essentials, and Cyber Essentials Plus. Familiarity with CSOC tools such as Rapid7 InsightIDR or other SIEM solutions. Hands-on experience in internal and external audits, compliance assessments, and process improvement. Basic understanding of incident response frameworks and cybersecurity best practices. Exceptional analytical, organizational, and … About NICE NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NICE software managesmore than120 million customer interactions and monitors3+billion financial transactions. Known as an innovation … About NICE NICELtd.(NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NICE software managesmore than120 million customer interactions and monitors3+billion financial transactions. Known as an innovation More ❯

to prioritize and switch between tasks. You will have an advantage if you also have Programming (e.g., C#) MS Azure Cloud technologies (or equivalent) Experience in policing or the criminal justice sector within an IT environment NOTE - Successful candidates will need to have been in the UK for … About NICE NICELtd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion More ❯

practices. Have you got what it takes? 12 years of increasing responsibility in leading global enterprise software companies' cloud delivery and support teams. Demonstrable experience leading teams of over 50 employees in multiple delivery and support functions in Cloud Operations. Good working technical knowledge (certificates are very welcome) in … different cloud technologies and Azure and AWS Cloud Platforms. Experience managing monitoring, alerting, observability, and dashboarding platforms (such as AWS Monitor, Prometheus, Grafana, and Elasticsearch). Good understanding of NOC and DevOps practices. Experience and in-depth knowledge of databases and data handling. Solid understanding of ITIL processes … About NICE NICELtd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+billion financial More ❯

by the manager. Have you got what it takes? Bachelor's degree in Computer Science, Business Information Systems, or related field or equivalent work experience required. 5+ years maintaining SQL Server mission-critical databases. 5+ years of TSQL programming. 2+ years implementing and maintaining database replication. 2+ years implementing … About NICE NICELtd.(NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion More ❯

Possesses strong sales ability and a proactive approach. Stays ahead of market trends impacting Onecom and our client offerings. Passionate about providing an excellent experience with every interaction. Has brilliant IT skills and an interest in technology. Sees tasks through to the end, ensuring full ownership. Brings a creative … and stays calm under pressure. Key responsibilities: Make calls to businesses to qualify their requirements and create tailored business solutions. Build and manage successful customer relationships. Listen to customer needs and present solutions. Negotiate on price, costs, delivery, and specifications with customers and managers. Achieve volume and profit … vouchers, financial wellbeing support Who we are: Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences. Our values: We champion our values in everything we do: Innovation, Integrity, Ambition, Knowledge, Inspiration. ED&I: We are committed to equity, diversity More ❯

for the company. Your leadership will be crucial in driving efficiency and accuracy in our financial operations. What makes you a great fit: Proven experience as a team leader or supervisor In-depth knowledge of purchase ledger Organisational and time management skills Decision-making skills Understanding of how your … role contributes to business objectives and customer satisfaction Sustained effort to get things right; focused on the end result Ability to deliver against expectations on or ahead of time Open, candid, complete, and consistent communication Enjoys working with people; patient, tactful, diplomatic, and approachable Ability to remain calm in … vouchers, financial wellbeing support Who we are: Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences. Our values: We champion our values in everything we do: Innovation, Integrity, Ambition, Knowledge, Inspiration. ED&I: We are committed to equity, diversity More ❯

Field Sales Representative Location: London Field Based Salary: £25,000 per annum, depending on experience plus uncapped commission Hi there! Thanks for stopping by this job ad. This isnt your typical door-to-door role. Their peoples success speaks for itself. 100% of agents who hit target earnt average … over £3.4k. 25% of agents who hit target in February earnt average commission over £4.3k. Basic salary up to £25k per annum depending on experience plus uncapped commission. Theyre Londons largest and fastest 100% full fibre broadband provider, bringing better internet to Londoners since 2013. Unlike most providers, they … and self-motivated. Easy to talk to. Hardworking. Always focused on performance. A persuasive salesperson. A real people person. Notice how they havent mentioned experience yet? If you have some, great. If not, they can help with that. What youll be selling: The best product, with the best service More ❯