14 Customer Experience Jobs in Southampton

a varied group of stakeholders to drive up the understanding of customers across the organisation, helping to shape the Company's future strategies, improve customer experience, deepen engagement, drive revenue, and improve business efficiencies. Key Accountabilities/Responsibilities: End-to-end responsibility for all data science projects within … challenging the Company's current approaches and models and creating new ones to continually improve. Lead development of new and improve existing models of customer behaviour, be that churn models, time series forecast models, value assessment of the customer base or other more specific and target models. Lead … both help target and describe customers. Determine new methods and models to measure the incrementality of our marketing activity. Deliver complex descriptive and predictive customer behavioural analytics. Working alongside the Analytics Manager within the team to help identify opportunities for new or improved models and approaches that can be more »

interact with a varied group of stakeholders to drive up the understanding of customers across the organisation, helping to shape our future strategies, improve customer experience, deepen engagement, drive revenue, and improve business efficiencies. Key Accountabilities/Responsibilities: · Develop new and improve existing models of customer behaviour … under the direction of the data manager within the team. Be that churn models, time series forecast models, value assessment of the customer base or other more specific and target models. · Contribute to develop new and improve existing segmentations that can used in marketing activity and across the business … and describe customers. · Deploy models into production so they can be consumed by other analytical teams across the business. · Deliver complex descriptive and predictive customer behavioural analytics. · Bring external thinking to the Company by maintaining an awareness of analytics usage in retail and other sectors and by keeping abreast more »

Customer & Loyalty Data Analyst – Consumer Retail & SQL - Location – Virtually remote working with c1 day a month self-funded into the Southampton offices - Salary negotiable DoE £40,000 - £50,000 J12742 Role Purpose: Working within the Analytics and Data Science team, under the leadership of the Analytics Manager, the Customer … will interact with a varied group of stakeholders to drive up the understanding of customers across the organisation, helping to shape future strategies, improve customer experience, deepen engagement, drive revenue, and improve business efficiencies. If you would like to work in a collaborative, fast paced, encouraging and future … analyses related to understanding customers, CRM & Loyalty, marketing performance, and broader retail Insight requirements. • Help deliver the information provision for “The health of the customer”, including looking at contributions to growth, cohort analysis, churn rates. • Deliver PIRs related to the Company’s Loyalty schemes and CRM activities: identifying opportunities more »

Our client who is a world leader in their products and aftersales services and who excel in providing an excellent customer service, is keen to recruit additional team members to support the increased business to also support the ability to deliver the best service to its customers. In this … role you will be working within a contact center environment responding to all types of B2B customer led correspondence so an ability to converse professionally both via verbal and written means is a must! Duties will include… Taking calls & answering emails from our Trade, Retail, Contracting and indirect B2B … provide a resolution or escalating to the appropriate team 1st responder for technical queries, via email and telephone calls Resolving any query that the customer may have where it be a service request, part & product availability, or safety information, applying technical and logical problem-solving skills to reduce cost more »

on an initial 8 month contract. The organisation are about to embark on a large scale digital transformation programme that looks to enhance its customer experience through the adoption of modern technology and processes. They are currently defining a new Digital TOM that covers People, Process, and Technology. …/Product led ways of working. The focus will be on removing existing blockers to enable smoother and faster delivery of developments to their customer platforms. Required experience for the Process Improvement Lead: Large scale Digital Transformation Programme experience Target Operating Model definition with a focus on … Processes and Procedures Documentation of ‘As is’ and ‘To be’ process flows using Visio Experience working in an Agile/product led environment, ideally working on a shift from more traditional Waterfall delivery into Agile Senior Stakeholder engagement through workshop facilitation Prior experience as a Business Analyst would more »

South and South-West of England. Our business differentiates itself from our competitors by delivering outstanding experiences for our customers, colleagues, and manufacturer partners. Customer experience and colleague happiness is at the heart of our business, and we ensure that this focus is applied to everything that we more »

into the support desk team. Answer telephone, web and email inquiries to faults and problems relating to the customers IT needs. Knowledge, SKILLS and Experience required To be considered for the role, you'll need: To have a broad understanding of Infrastructure, specifically covering: an understanding of systems management … YOU? The chance to make a real impact on a business intent on changing the face of the retail sector (and thus the end customer experience). A flat and collaborative team structure fuelled by an exciting mix of people welcoming both experienced people from the industry with more »

can deliver value. Softcat sales opportunities come with big earnings potential and a structured progression path. Plus, you don't need specific qualifications or experience to join us! We can help you reach your goals if you bring us the ambition to succeed. Success. The Softcat Way. Softcat is … are offering opportunities to join the Specialist team either in Networking and Security or Datacentre. Both of which don't require previous knowledge or experience in the sector. We are looking for someone that has a thirst to learn and will enjoy focusing on a specific aspect of technology. … the right technology that solves their business challenges Collaborating with your sales team, cross-functional teams, and external partners to help develop a rich customer experience What we need from you Have a passion for sales and be keen to learn and develop your skill set Demonstrate a more »

SOUTHAMPTON Harnham is working exclusively with a well-known Retailer on an exciting Insight Manager position to drive strategic decision-making and elevate customer experiences. THE ROLE AND RESPONSIBILITIES: The Insight Manager will have the following responsibilities: Interpret market research findings to inform decision-making processes and challenge stakeholders … when necessary. Lead ad-hoc research projects, analyzing first and third-party data to answer critical business questions. Anticipate future customer needs by staying updated on emerging consumer trends and integrating them into recommendations. Translate complex data into actionable insights and manage supplier relationships. Prioritize tasks, collaborate with Insight … optimize Marketing ROI. Provide insights to support marketing campaign development aligned with consumer preferences based upon both qualitative and quantitative data. YOUR SKILLS AND EXPERIENCE: The Insight Manager will have the following skills and experience: Bachelor's degree in Marketing, Business, or Statistics; Master's degree preferred. Proven more »

align with objectives. Collaborating closely with UX designers and engineers is essential for meeting client goals. Ideal candidates will possess client and project management experience, proficient at scoping and planning the delivery of digital engineering projects. Preferably within a digital agency and a proven track record in sales, client … to proactively develop new ideas that will benefit the client’s business Run new project meetings and discovery workshops Scope and manage marketing, strategic, CX and development projects (support given by internal teams depending on your skills) Manage and implement continuous improvement and website projects Report on a monthly basis … of the client’s needs. Be involved with new business activities, approaching these with both a creative and commercial mindset. Person Specification 5+ years experience in a similar role in a consultancy or agency specifically working with a web design/development team. Strong strategic capability, and broad experience more »

you will play a pivotal role in shaping the future of the business by leveraging your expertise in agile methodologies to drive efficiency, enhance customer experiences, and propel the organisation to new heights of success. Key Responsibilities: Requirements Gathering: Collaborate closely with stakeholders across various departments to elicit, analyse … and retrospectives. User Story Development: Translate business requirements into clear and concise user stories with detailed acceptance criteria, ensuring alignment with business objectives and customer needs. Continuous Improvement: Proactively identify opportunities for process optimisation, efficiency gains, and enhanced collaboration within the agile framework, driving continuous improvement across the organization. … QA teams to ensure that deliverables meet the highest standards of quality, functionality, and usability, conducting thorough testing and validation as needed. Requirements: Proven experience as a Business Analyst in an agile environment. Strong understanding of agile methodologies (Scrum, Kanban, etc.) Exceptional analytical skills with the ability to translate more »

with smart working culture, including fully remote options. Key Responsibilities: Design and develop internal and external systems, websites, APIs, and service layers to enhance customer experience. Propose enhancements and tackle technical debt in alignment with project deadlines. Collaborate with Architecture and other developers to refine ideas, write code, and … tests. Support live applications and suggest incremental improvements to processes and tools. Requirements: Strong background in web development with extensive knowledge of Java and experience with Spring Boot for web APIs. Proficiency in creating unit tests and using software management tools such as GIT, Git Hub, or Subversion. Familiarity more »

Post-Sales Technical Consultant Document Solutions | ECM | SaaS WFH with travel to customer sites throughout the UK & Europe Up to £40,000 + company car scheme + further benefits We are proud to be working with a leading provider of innovative Document Solutions | Enterprise Content Management Solutions | SaaS dedicated … their goals through cutting-edge technology. Their solutions empower organisations to streamline operations, enhance productivity, and maximise efficiency. With a focus on delivering exceptional customer experiences, they are committed to providing unparalleled support and expertise to their clients across the UK & Europe. Post Sales Technical Consultant Position Overview: We … successful implementation and ongoing support of solutions for valued clients. As a Post-Sales Technical Consultant, you will collaborate closely with sales, implementation, and customer success teams to deliver tailored solutions that meet clients' unique needs. Responsibilities of the Post Sales Technical Consultant: Serve as the primary technical point more »

re on the hunt for a top-notch Director of Technical Services to join a forward-thinking team dedicated to shaping the future of customer led solutions. 🔹 About the Role 🔹 In this well regarded role, you'll spearhead the technical aspects of the business after the products are designed. … Success in this position will ensure seamless operations and exceptional customer experiences. Your focus will span Technical Support, Field Service Operations, Quality & Continuous Improvement, and Product Training. 🔹 What You'll Do 🔹 🛠️ Lead Technical Services, Field Operations, and Product Training. 📊 Drive continuous improvement initiatives to elevate quality and efficiency. 🤝 Inspire … What We're Looking For 🔹 🎓 Proven track record in senior management roles. 📈 Strong analytical and negotiation skills. 🗣️ Exceptional communication and leadership abilities. 💼 Related Product experience - complex electrical/mechanical products 🛠️ Technical background in engineering preferred. 🔹 Why Apply? 🔹 🚀 Opportunity to lead and make a tangible impact. 💼 Collaborative and supportive team more »