18 of 18 Customer Experience Jobs in the City of London

Head of Portfolio Delivery/Portfolio Director/Head of Change (Digital Customer transformation) London- central (hybrid working- 3 days onsite per week typically) £100,000-£150,000 (doe) + discretionary bonus + benefits 12mth fixed term contract Keywords: (Head of portfolio delivery OR Head of Change OR Programme … Director OR Head of Portfolio Management) AND (digital customer OR custodfmer journey OR digital marketing OR MarTech) AND (transformation) The role: Working as a key member of the CIO's leadership team for digital customer, this Head of Portfolio Delivery will be responsible for the shaping and execution … You will work closely with teams across strategy, digital, marketing and data to underpin and support the delivery of the strategy to drive digital customer engagement, improve the digital customer journey and, ultimately, drive new customer growth. The person: We are looking for a senior change and More ❯

Head of Portfolio Delivery/Portfolio Director/Head of Change (Digital Customer transformation) London- central (hybrid working- 3 days onsite per week typically) £100,000-£150,000 (doe) + discretionary bonus + benefits 12mth fixed term contract Keywords: ("Head of portfolio delivery" OR "Head of Change" OR "Programme … Director" OR "Head of Portfolio Management") AND ("digital customer" OR "custodfmer journey" OR "digital marketing" OR "MarTech") AND ("transformation") The role: Working as a key member of the CIO's leadership team for digital customer, this Head of Portfolio Delivery will be responsible for the shaping and execution … You will work closely with teams across strategy, digital, marketing and data to underpin and support the delivery of the strategy to drive digital customer engagement, improve the digital customer journey and, ultimately, drive new customer growth. The person: We are looking for a senior change and More ❯

Senior Technical Account Manager - SaaS | CCaaS London, UK. Hybrid Remote Working at the forefront of AI technology provides a great learning experience that will present you with skills and experience for the next generation of customer success and customer experience solutions. If you are looking … part of the professional services team and is a post-sales focused technical support and advisory role. You will join a team of experienced customer account managers the aim to exceed customer expectations, improve process, technology deployment and to help the company meet its growth objectives. Interaction with … The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs. Experience More ❯

are completed and returned in a timely manner. Client Data Management: Maintain accuracy in our VMS SLA Monitoring: Track recruitment SLAs and alert the Customer Experience Lead (CEL) to any potential issues. Opportunity Development: Collaborate with the CEL, Customer Experience Director (CED) and Sales Lead to … client, and report back to CEL, CED and Sales Lead Regular Reporting: Provide information, data, and feedback during regular meetings with the CEL, Consultant Experience Manager (CEM) and CED Target Achievement: Consistently meet targets while delivering outstanding customer experiences. Data Integrity: Ensure data accuracy across VMS, Statement of More ❯

Ecommerce Experience Coordinator - Contract (Until January 2026) Location: Hybrid (3 days/week in Covent Garden office preferred) Day Rate: £130/day (Inside IR35) - Net Take Home - Approx. £2020 p/m after tax and NI Contract Length: ASAP start - 31st January 2026 Overview: A leading lifestyle and … retail brand is seeking a junior-level Ecommerce Experience Coordinator to join their digital team on a contract basis. This role plays a key part in supporting the setup of a new merchandising catalogue and maintaining the onsite customer experience during a period of growth and operational … change. This opportunity is ideal for someone with 6-12 months of experience or a completed ecommerce internship/traineeship. Exposure to Salesforce Commerce Cloud or similar ecommerce platforms will be viewed as highly desirable. Key Responsibilities: Assist with the setup and ongoing maintenance of a new merchandising catalogue More ❯

Ecommerce Experience Coordinator - Contract (Until January 2026) Location: Hybrid (3 days/week in Covent Garden office preferred) Day Rate: £130/day (Inside IR35) - Net Take Home - Approx. £2020 p/m after tax and NI Contract Length: ASAP start - 31st January 2026 Overview: A leading lifestyle and … retail brand is seeking a junior-level Ecommerce Experience Coordinator to join their digital team on a contract basis. This role plays a key part in supporting the setup of a new merchandising catalogue and maintaining the onsite customer experience during a period of growth and operational … change. This opportunity is ideal for someone with 6-12 months of experience or a completed ecommerce internship/traineeship. Exposure to Salesforce Commerce Cloud or similar ecommerce platforms will be viewed as highly desirable. Key Responsibilities: Assist with the setup and ongoing maintenance of a new merchandising catalogue More ❯

with existing staff, sub-contractors, and suppliers to ensure new account and existing account progression, and any after-sales queries run smoothly. Role Answering Customer Inquiries: Addressing customer questions and concerns promptly and accurately, whether through phone, email, chat, or in-person interactions. Resolving Problems: Investigating and resolving … customer issues, complaints, and technical problems efficiently. Processing Orders and Payments: Handling customer orders, processing payments, and ensuring accurate order fulfillment. Providing Product Information: Offering detailed information about products, services, and features to customers. Handling Returns and Exchanges: Managing returns, exchanges, and refunds in a professional and timely … manner. Maintaining Customer Records: Keeping accurate and up-to-date records of customer interactions and transactions. Gathering Customer Feedback: Collecting feedback to improve products, services and customer experience. Promoting Products and Services: Upselling and cross-selling products and services to customers. Building rapport with customers: Engaging More ❯

products which manage payments and reconciliations for millions of airline tickets. The Role The Account Manager will be accountable for commercial relationships with a customer portfolio, maintaining daily business enquiries, and new business development and sales. Duties and Responsibilities Manage a portfolio of agency accounts, identify new business opportunities … and collaborate with other departments to ensure a seamless customer experience. Manage and grow sales within assigned accounts, including developing and implementing sales strategies, building strong relationships with key stakeholders, and identifying new business opportunities. Working closely with product and technology teams to help deliver and roll out new … products and enhancements to customers based on your customer knowledge and relationships Help negotiate and close all commercial agreements, ensuring customer satisfaction and optimum profitability for Travelfusion Liaise with legal and finance departments to validate proposals and close deals as required Conducting product presentations and demonstrations to clients More ❯

on a contractual basis. The role: Youll be working closely with product managers, designers and engineers across teams to create a world-class user experience for our customers. You'll be responsible for the development and ongoing maintenance of our partners checkout user interface and user experience (UI … involved in wider technical decisions that positively impact the department and company Collaborate with backend engineers on API specifications and integration Improve the seller & customer experience in gradual, frequent iterations Experience required Have strong technical skills with: React, TypeScript, CSS, React Testing Library/Vitest, Playwright. Implemented … performant, responsive front-end applications in agile Product teams. Have substantial experience working closely with product designers during discovery and implementation phases of projects. Have a strong understanding of the development process from design through to deployment and maintenance and what that means for day-to-day development. Have More ❯

Architecture/Enterprise Architect/Technical Enterprise Architect/Lead Enterprise Architect £800 - £900 P/D - Umbrella Enagement 6 month initial contract Insurance experience is essential We're working with an Insurance organisation to find their Enterprise Architect, who will be highly technical to help to guide the … capability vs demand etc. This would be to run their EA Office (Enterprise Architecture Office), not just a specific programme. We're looking for experience with Platforms/Service Management/Infra/Digital/Data/DevOps etc. Key Responsibilities IT Landscape Analysis: Evaluate the current IT environment … align diverse audiences. Enterprise Collaboration: Foster alignment in architectural practices, frameworks, and communities across divisions to drive consistency, reduce risk, and enhance value delivery. Customer-Centric Focus: Ensure all solutions and systems are designed to support fair customer outcomes, in line with customer experience and regulatory More ❯

retail investment business, replacing a traditional Chatbot that no longer meets business needs. The aim of this new AI Chatbot is to improve both customer satisfaction and self-service capabilities, being able to pull data from multiple sources and translate complex financial jargon into easily understandable terms that will … on this project, being directly involved in technology selection and influence (they are likely to be utilising Genesys but open to suggestion from personal experience/expertise), working in a roughly 50/30/20 split across conversational design, content design and UX design. Whilst you will be … the primary Conversational Designer, you will be supported by a team of in-house UX Designers. To be successful, you will demonstrate: Experience in the design and delivery of AI-driven Chatbots, with strong usage of tools such as Genesys, IBM Watson, Einstein or ChatGPT Expertise in areas including More ❯

Purpose: They are in the midst of an IT transformation and are shifting towards a product-centric operating model. As a Senior Developer with experience in Agile and DevOps working, you will be part of a dynamic development team. You will analyze, develop, troubleshoot, design, assemble, and deliver solutions … to Agile meetings throughout the development cycle. Support Data Operations solutions according to agreed service management processes. Performance Objectives: Prioritize user needs and overall customer experience when developing Data Operations solutions. Proactively identify and solve problems. Deliver high-quality data solutions with minimal defects. Prioritize work effectively to … ensure maximum value is delivered in each 'sprint.' Skills and Experience Specification: Essential: Extensive knowledge of data warehousing, including physical modeling, ETL, ELT, CDC, semantic layers, and reconciliation principles. Strong SQL knowledge. Proficient in Python, Terraform, Snowflake, and AWS. Experience in monitoring, automated testing, reporting design, and dashboarding. More ❯

This is genuine product design, someone who has incorporated UI & UX. You will take end-to-end responsibility for creating a sleek and fluid customer experience. Designing the broader service, rather than just creating designs. We're not looking for traditional UI designer who can create pretty images, nor … a traditional UX designer. We are looking for someone who understands how the whole service looks, how CIAM (Customer Identity Access management) feeds into this. To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our client's customers and colleagues. … Experience Required: Experience as a design leader across multiple disciplines including Product Design, UX Design, UI Design and a Dash of Service. Experience with Digital Verification, Face ID, or Touch ID is highly desirable. Experience with B2B/B2C software or applications with multiple user touchpoints More ❯

and an impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights and pave your path to team management? This company's base in More ❯

Must have Insurance experience to be considered for this role* Job Role: Head of Relationship Management & Client Services Location: London, Hybrid (Minimum 2 days in the office, TuesdayThursday) Salary: Up to £130k + Bonus Department: Client Services Report to: Chief Commercial Officer About the Company Our client is a … Series C funding , and are trusted by major insurance leaders worldwide. With 240+ employees across the UK, Europe, and the US, they combine collaboration, customer focus, and integrity to deliver market-leading treasury solutions ensuring funds are always in the right place, at the right time. Now, theyre scaling … fast and looking for top talent to join the journey. The Role As Head of Relationship Management & Client Services, youll lead customer-facing teams and strengthen relationships with clients to drive retention and growth. Key Responsibilities: Lead and manage the Relationship Management & Client Services teams to ensure high performance More ❯

Technology team. The Role You'll be instrumental in delivering a next-generation global payments platform, supporting pre-paid card services and enhancing the customer experience. Working closely with Product Owners, developers, and cross-functional teams, you'll translate business needs into actionable deliverables and help optimise and automate … including stand-ups, sprint planning, reviews, and retrospectives Assist with user acceptance testing and drive operational excellence across squads What We're Looking For: Experience as a Business Analyst within fintech, payments, or a fast-paced tech environment Strong understanding of payment lifecycles - authorisation, settlement, reconciliation, fraud monitoring Confident … communicator with excellent analytical and problem-solving skills Experience working in Agile/Scrum teams, defining user stories, and managing delivery A proactive mindset with a passion for process improvement and collaboration Package & Benefits: Permanent role £60,000-£65,000 base salary 10% annual bonus Hybrid working: 2 days More ❯

in Birmingham City Centre. In this role, you’ll play a key part in driving the adoption of our technology solutions and improving the customer experience. You’ll use your product expertise to reduce barriers to legal knowledge through tools such as e-learning platforms, mobile apps, workflow and … solutions, and AI chatbots. The ideal candidate will have a strong understanding of how technology can solve real-world problems, along with a proactive, customer-focused mindset and excellent communication skills. This is a fantastic opportunity for a creative person as our customer values diversity of ideas, skills … It is a fast paced environment with a focus on developing outward-facing technology solutions and enhancing our innovation offering. Key Skills & Responsibilities: Previous experience as a Product Specialist – in a client facing environment Excellent stakeholder communication and management skills – ability to take changing requirements from the business and More ❯

in Birmingham City Centre. In this role, you’ll play a key part in driving the adoption of our technology solutions and improving the customer experience. You’ll use your product expertise to reduce barriers to legal knowledge through tools such as e-learning platforms, mobile apps, workflow and … solutions, and AI chatbots. The ideal candidate will have a strong understanding of how technology can solve real-world problems, along with a proactive, customer-focused mindset and excellent communication skills. This is a fantastic opportunity for a creative person as our customer values diversity of ideas, skills … It is a fast paced environment with a focus on developing outward-facing technology solutions and enhancing our innovation offering. Key Skills & Responsibilities: Previous experience as a Product Specialist – in a client facing environment Excellent stakeholder communication and management skills – ability to take changing requirements from the business and More ❯