1 to 25 of 35 Customer Experience Jobs in the City of London

Customer Experience Lead IT, Telco, UCaaS, CC, Customer Journey , Mapping, Sales, Insights, Metrics, NPAS, ITIL, Contact Centre, Cloud Communications, Mainly remote (2d/month LDN) This is a fantastic permanent Customer Experience Lead opportunity with a leading London based tech organisation. The Customer Experience … discounts etc) Key skills: Customer Experience Lead IT, Telco, UCaaS, CC, Customer Journey, Mapping, Sales, Insights, Metrics, NPAS, ITIL, Contact Centre, CX, Cloud Communications, Mainly remote (2d/month LDN) *PLEASEREADBEFOREAPPLYING* PleaseensureyourlocationisclearonyourCV/application.Astherolerequires2days/month on siteinLondonsometimesatshortnotice-locationisafactor,applicationswithoutlocationmayberejected *PLEASEDONOTCALLTHESWITCHBOARDTODISCUSSAPPLICATIONS* DuetohighvolumewecannotdiscussindividualapplicationsoneofourConsultantswillcontactyou ifyourapplicationissuitable. ...

strategic position within the Business Technology practice in the UK. This role is focused on designing, configuring, and integrating ServiceNow solutions that elevate Customer Experience, Technology Experience, and Employee Experience. You'll play a key role in shaping seamless, end-to-end workflows that enhance productivity … satisfaction for both customers and employees. Success in this role requires a strong understanding of what drives exceptional customer experiences across marketing, sales, and commerce, as well as how impactful employee experiences are built around critical moments such as onboarding, daily work, and career development. What ...

ServiceNow Platform Implementation Solution Specialist Location: UK Overview A technical ServiceNow specialist role within a UK-based Digital Customer Experience practice. The position focuses on designing, configuring, and integrating ServiceNow solutions across Customer, Technology, and Employee Experience workflows. Key Responsibilities Design and develop ServiceNow workflow solutions … IntegrationHub. Support data migration and ensure data consistency across ServiceNow modules and external systems. Required Experience Hands-on ServiceNow implementation experience across CX, TX, and EX workflows. Strong understanding of customer journeys (marketing, sales, commerce) and employee lifecycle touchpoints. Technical proficiency in JavaScript, HTML, CSS, Glide ...

ServiceNow Solution Architect Location: UK Security Clearance: SC required ideally Overview A client-facing ServiceNow Solution Architect role within a UK-based Digital Customer Experience practice. The role focuses on pre-sales, solution design, and end-to-end delivery of ServiceNow implementations across enterprise clients. Responsibilities Lead … senior point of contact for client stakeholders up to C-suite level. Design and deliver ServiceNow solutions aligned to business and customer experience goals. Work closely with internal sales, delivery, and partner teams, including ServiceNow leadership. Required Experience Strong ServiceNow platform expertise across ITSM, ITOM, HRSD ...

Qualtrics Developer will be responsible for designing, configuring, and deploying advanced survey solutions using the Qualtrics platform as part of Toyota Financial Services' Customer Experience Discovery initiative. This role is critical in enabling data driven insights through seamless survey integration, analytics, and reporting. Key Responsibilities Build branded Qualtrics … research scope. Required Skills & Experience Proven experience in Qualtrics platform development, including theme building and advanced survey logic. Strong understanding of CX research methodologies and digital experience measurement. Experience with API integrations and data visualisation tools (Power BI preferred). Knowledge of GDPR compliance and secure ...

AbsoluteLabs AbsoluteLabs is a business and technology consulting and digital transformation services company. We help organisations stay competitive and innovative by anticipating rapidly changing customer behaviours. Our strength lies in delivering tailored, outcome-driven solutions across cloud, data, platforms, and enterprise systems—helping clients adapt, scale, and innovate … translate business challenges into robust technical solutions. The ideal candidate will come from a service-based or digital transformation consultancy background, with strong experience operating in complex, multi-system environments. Experience across customer-centric domains (including retail, consumer, or similar industries) is preferred but not mandatory. ...

transforming how global organisations manage complex workflows and documentation. Having experienced significant growth and secured major investment, this organisation is continuing to expand its customer base across multiple regions. This role sits within a highly collaborative onboarding function where you will work closely with customers to ensure smooth implementation … with the ability to explain complex ideas in a clear and accessible way to varied audiences Self-driven, proactive, and passionate about delivering exceptional customer experiences Strong problem-solving skills, with a creative mindset for developing effective strategies that support customer engagement Comfortable learning and using new software ...

commerce platforms. This role sits at the intersection of content, merchandising, and technical execution, working closely with E‐commerce, Brand, Marketing, and Customer Services teams to deliver high‐quality, commercially effective web experiences. The ideal candidate will have hands‐on experience managing content on websites, strong e‐commerce … Ensure promotional mechanics are set up correctly from both a content and technical perspective. Monitor merchandising performance and make adjustments to improve conversion and customer experience. Cross‐Functional Collaboration & Support Work closely with the E‐commerce team to align content and merchandising with trading priorities. Partner with Customer ...

partnering with a forward-thinking organisation to hire a Digital Product Manager who will take ownership of the strategy, delivery, and ongoing optimisation of customer-facing and/or internal digital products. This role sits at the heart of the business, working closely with design, engineering, and stakeholders … Lead product launches and manage post-launch optimisation Track and report on product performance using KPIs and analytics Collaborate with stakeholders across marketing, sales, customer support, and leadership Continuously identify opportunities to improve engagement, conversion, retention, or operational efficiency Required Experience & Skills Proven experience as a Product ...

passionate about shaping the next generation of AI-powered products? Join a dynamic, fast-moving business that’s embedding AI into everything from customer interactions to internal tools. We’re looking for an experienced Data & AI Scientist to help drive innovation across cutting-edge AI initiatives — from chatbots … agentic workflows. The Role You’ll work closely with the AI Engineering and Data Science teams to: Develop and prototype AI-driven solutions across customer-facing and internal applications. Build and optimise LLM-based assistants , RAG pipelines , and agentic AI workflows . Collaborate on the architecture and deployment ...

pressure investment banking environment. The successful candidate will deliver white-glove, face-to-face technical support , resolving incidents quickly and professionally while maintaining excellent customer experience standards. Essential Skills & Experience (Non-Negotiable) Proven VIP/Executive Desktop Support experience within Investment Banking Azure certification with practical … exposure to Azure-based user and endpoint support Minimum 5 years experience across 1st3rd Line Desktop/End-User Support Strong onsite desktop support background , including floor walking and desk-side troubleshooting Experience working within a Service Desk/Incident Management environment Advanced support of Windows OS (Windows ...

appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title: Customer Journey Manager - Sales & Trading Lab Location: London Contract Type: 12 months - possibility … extention Role Overview We are seeking an experienced Customer Journey Manager (CJM) to join the Sales & Trading Lab. This role plays a critical part in product development, working closely with Product Owners and Engineering teams to understand, measure, and optimise end-to-end customer journeys, with a strong ...

while also managing inbound leads. You will play a crucial role in expanding our clientele and promoting our innovative SaaS solutions. Any previous SDR experience will be invaluable in this position. Key Responsibilities: Conduct outbound sales activities including cold calling, emailing, and networking to generate new business opportunities. Build … quarterly sales targets. Stay updated on industry trends, competitive products, and market intelligence to effectively position our offerings.. Work closely with the marketing and customer success teams to ensure a seamless customer experience (both onboardings and inbounds). Qualifications: 2-3 years of experience ...

pricing You are a hunter and a fearless business developer. Maintain an abundant pipeline through resiliency and strategic, aggressive prospecting efforts while maintaining a Customer First mentality You are an engaging presenter. You are comfortable in front of a room of senior Executives and can easily present technology solutions … student of the game eager to work with like-minded individuals who focus on continuous improvement, sharing best practices and providing an effortless customer experience You have a work hard, play hard mentality. Enjoy unlimited earning potential in a dynamic environment that focuses on continuous learning and building ...

automating intelligently, and mentoring the next generation of engineers. Technology doesnt sit on the sidelines here, it drives their growth, their data, and their customer experience. Your Impact Define and execute the engineering strategy across Azure cloud, integration, and legacy modernisation, aligned to the clients long-term digital roadmap. ...

Qualtrics Developer will be responsible for designing, configuring, and deploying advanced survey solutions using the Qualtrics platform as part of Toyota Financial Services' Customer Experience Discovery initiative click apply for full job details ...

impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights and pave your path to team management? This company's base in the heart ...

trusted to suggest appropriate tools and frameworks and improve processes You’ll work directly alongside passionate founders who want to deliver a world-class customer experience Each day you’ll be listened to as the expert you are, to solve interesting and complex challenges that are pivotal … overall direction of the business (you will be valued!) Why they’ll be interested in you - You'll have enough experience behind you to see problems before they occur, to educate the team and modernise QA strategy You’d be comfortable building upon an existing robust, scalable Test Automation ...

gain competitive advantage. We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across … identify, connect with, and nurture prospective clients, positioning yourself as a thought leader in the market. Collaborate with internal stakeholders, including Product, Marketing, and Customer Success teams, to deliver exceptional customer experiences. Lead solution based selling engagements, demonstrating GlobalData s data, and intelligence capabilities through high impact presentations ...

accessible - helping customers feel confident about their money through technology, insight, and great user experience. As a Senior Data Scientist, you’ll focus on customer analytics and applied data science - using data to understand behaviour, identify opportunities, and guide strategic decisions across marketing, product, and personalising customer experience. … Responsibilities Translate business challenges into analytical questions and deliver data-led insights that drive customer growth and retention. Analyse customer behaviour, lifecycle patterns, and engagement to uncover opportunities for product and marketing optimisation. Develop and maintain advanced analytical models to forecast customer outcomes and measure impact. Present ...

Global CRM Data & Analytics Manager There is an exciting opportunity with an international travel company, where you can step into a role of shaping customer experiences. As a Global CRM Data & Analytics Manager, you will be instrumental in enhancing customer engagement, delivering personalised communication strategies, and driving significant … insights from Salesforce data to optimise engagement and revenue. Essential Skills 5+ years of Salesforce Marketing Cloud CRM Analytics Expertise into analysing and translating customer-driven data into strategic recommendations for higher management Understanding of campaign delivery and customer segmentation Experience with SQL, and data visualisation through ...

manage a small data science team that solves high-value problems to advance the company’s competitive position. Requirements: 10+ years of product leadership experience, specifically within complex B2B2C Enterprise Software environments. Experience with large-scale ERP or CRM systems is a major plus. A history of “Data … roles, with experience in successfully transforming technology infrastructure into organised, productised assets. Excellent communication skills, with the ability to balance technical and business needs, whilst bridging the gap between technical details and strategic CEO-level messaging. Strong technical literacy, with a keen understanding of data stewardship, semantic modeling ...

motivated Junior Sales Executive/Sales Administrator to support our busy sales function and play a key role in delivering a smooth, high-quality experience for our customers. Youll act as the link between our sales team, internal operations, risk, onboarding, and our clients - helping drive revenue, support … stages of the sales cycle, and ensuring each customer is onboarded quickly, accurately, and professionally. This is a fantastic opportunity for someone early in their career who wants to develop within a high-growth payments and SaaS environment. What youll be doing Supporting the sales team by chasing required ...

stakeholders with credibility and professionalism. Collaborate closely with cross-functional partners in product, engineering, and business to drive outcomes. What you'll bring : Recent experience working either ( preferably ) as a Lead, or as a Senior , clearly ready to make the step to Lead . Experience leading multi-platform … design projects (native mobile, web , tv experience a plus ) with a hands-on approach, working in collaboration with product and engineering teams. Proven ability to manage multiple design projects simultaneously, shifting fluidly between hands-on design and strategic oversight of other designers. Ability to resolve ambiguity and maintain momentum ...

stakeholders with credibility and professionalism. Collaborate closely with cross-functional partners in product, engineering, and business to drive outcomes. What you'll bring : Recent experience working either ( preferably ) as a Lead, or as a Senior , clearly ready to make the step to Lead . Experience leading multi-platform … design projects (native mobile, web , tv experience a plus ) with a hands-on approach, working in collaboration with product and engineering teams. Proven ability to manage multiple design projects simultaneously, shifting fluidly between hands-on design and strategic oversight of other designers. Ability to resolve ambiguity and maintain momentum ...