1 to 25 of 33 Customer Experience Jobs in the City of London

Job Title : Customer Experience Manager Salary : £35,000 – £45,000 Location : London (Office-Based) Represented by Robertson Sumner – Your Specialist Recruitment Partner Robertson Sumner is delighted to be partnering with a fast-growing and values-driven digital solutions business in the search for a Customer Experience … about nurturing high-value client relationships. This is a London-based, full-time permanent role within a collaborative and ambitious team that places exceptional customer service and relationship-building at the centre of its success. Why Consider This Opportunity? People-First Culture : Join a business that prides itself on … employee wellbeing programme, and social events. Key Responsibilities : Manage and nurture relationships with a portfolio of key clients to enhance satisfaction and retention. Understand customer contracts, anticipate future needs, and support business development through upselling and cross-selling opportunities. Coordinate internally with service, billing, and technical teams to resolve More ❯

establishing effective communication between stakeholders. Assume ownership of and resolve escalations, providing clear summaries and recommendations. Participate in regular service review meetings, representing Azure Customer Experience Teams at customer meetings, and providing accurate reports on service delivery performance. Define the operating model with OKRs, KPIs, and RACIs … to ensure optimal customer experience across Microsoft teams. Build strong relationships with Microsoft teams and stakeholders to facilitate effective dialogue and maximize client satisfaction. Act as the customer champion: exceed expectations through proactive service design and delivery. Promote a culture of customer obsession, delivery excellence, value … paced, ambiguous environments. Proven ability to motivate and influence teams. Strong skills in service delivery, time, project, and priority management. Excellent documentation skills and experience in developing processes and TSGs. Ability to handle project and customer challenges effectively. Experience managing critical and complex customer situations or More ❯

driving their success and fostering long-term growth. You will be the trusted advisor guiding customers through their initial journey, ensuring a seamless onboarding experience and setting the stage for lasting partnerships. This is a 12-month contract, offering £126.27 per day (PAYE) - 37.50 hrs/week. Be a … catalyst for customer success, shaping their initial experience and setting them on a path to long-term value. You'll collaborate closely with customers, understanding their unique business objectives and tailoring onboarding plans to meet their specific needs. Your expertise will be essential in helping customers integrate the … ll also proactively identify and mitigate risks, ensuring a smooth and successful onboarding process. This is your chance to make a tangible impact on customer satisfaction and contribute to the growth of a cutting-edge marketing platform. Responsibilities: Monitor onboarding progress for new customers, ensuring rapid value realization and More ❯

Senior Technical Account Manager - SaaS | CCaaS London, UK. Hybrid Remote Working at the forefront of AI technology provides a great learning experience that will present you with skills and experience for the next generation of customer success and customer experience solutions. If you are looking … part of the professional services team and is a post-sales focused technical support and advisory role. You will join a team of experienced customer account managers the aim to exceed customer expectations, improve process, technology deployment and to help the company meet its growth objectives. Interaction with … The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs. Experience More ❯

Senior Technical Account Manager - SaaS | CCaaS London, UK. Hybrid Remote Working at the forefront of AI technology provides a great learning experience that will present you with skills and experience for the next generation of customer success and customer experience solutions. If you are looking … part of the professional services team and is a post-sales focused technical support and advisory role. You will join a team of experienced customer account managers the aim to exceed customer expectations, improve process, technology deployment and to help the company meet its growth objectives. Interaction with … The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs. Experience More ❯

are completed and returned in a timely manner. Client Data Management: Maintain accuracy in our VMS SLA Monitoring: Track recruitment SLAs and alert the Customer Experience Lead (CEL) to any potential issues. Opportunity Development: Collaborate with the CEL, Customer Experience Director (CED) and Sales Lead to … client, and report back to CEL, CED and Sales Lead Regular Reporting: Provide information, data, and feedback during regular meetings with the CEL, Consultant Experience Manager (CEM) and CED Target Achievement: Consistently meet targets while delivering outstanding customer experiences. Data Integrity: Ensure data accuracy across VMS, Statement of More ❯

and processes across the Velonetic elective and centralised Products. This role combines technical expertise with product knowledge driving innovation, enhancing product offerings, to improve customer experience and operational efficiency. The manager will collaborate with internal teams, external partners, and key stakeholders to shape claims product strategy, implement solutions … be present in the London/Chatham office as required and to attend UK and overseas conferences and events based on business needs. Preferred Experience: London Market knowledge Claims experience - (Adjusting, Operations or Claims Products) Key Responsibilities: Product Development and Management: Support the Claims Product Managers and Head … of Products with the development and enhancement of claims products and solutions to meet customer needs and market demands. Support/manage the product lifecycle from ideation to launch, ensuring alignment with business objectives and regulatory requirements. Continuously assess and improve existing claims products to ensure competitiveness and operational More ❯

M&A houses - including blue chip firms such as Blackstone, Goldman Sachs and McKinsey. With an NPS of >80, we lead the market on customer satisfaction and strive for excellence in everything we do. Operating globally with offices in Amsterdam, London, Frankfurt, Warsaw, Bangalore and (soon) New York, Gain.pro … growing businesses, recognized in the Deloitte Technology Fast 500 EMEA 2023 and the 8th edition of FT1000: Europe's Fastest Growing Companies. Our SaaS Customer Success organization Until now, our Director of Customer Success Maria and her team delight our customer base of >150 PE investors, Investments … CSAT of 100%. To serve our over 4,000 users in the best way across Europe and beyond, we are looking for a Customer Success Manager to engage with our customers and support them on all matters related to our platform. You now have the unique chance to More ❯

Ecommerce Experience Coordinator - Contract (Until January 2026) Location: Hybrid (3 days/week in Covent Garden office preferred) Day Rate: £130/day (Inside IR35) - Net Take Home - Approx. £2020 p/m after tax and NI Contract Length: ASAP start - 31st January 2026 Overview: A leading lifestyle and … retail brand is seeking a junior-level Ecommerce Experience Coordinator to join their digital team on a contract basis. This role plays a key part in supporting the setup of a new merchandising catalogue and maintaining the onsite customer experience during a period of growth and operational … change. This opportunity is ideal for someone with 6-12 months of experience or a completed ecommerce internship/traineeship. Exposure to Salesforce Commerce Cloud or similar ecommerce platforms will be viewed as highly desirable. Key Responsibilities: Assist with the setup and ongoing maintenance of a new merchandising catalogue More ❯

Ecommerce Experience Coordinator - Contract (Until January 2026) Location: Hybrid (3 days/week in Covent Garden office preferred) Day Rate: £130/day (Inside IR35) - Net Take Home - Approx. £2020 p/m after tax and NI Contract Length: ASAP start - 31st January 2026 Overview: A leading lifestyle and … retail brand is seeking a junior-level Ecommerce Experience Coordinator to join their digital team on a contract basis. This role plays a key part in supporting the setup of a new merchandising catalogue and maintaining the onsite customer experience during a period of growth and operational … change. This opportunity is ideal for someone with 6-12 months of experience or a completed ecommerce internship/traineeship. Exposure to Salesforce Commerce Cloud or similar ecommerce platforms will be viewed as highly desirable. Key Responsibilities: Assist with the setup and ongoing maintenance of a new merchandising catalogue More ❯

Ecommerce Experience Coordinator - Contract (Until January 2026) Location: Hybrid (3 days/week in Covent Garden office preferred) Day Rate: £130/day (Inside IR35) - Net Take Home - Approx. £2020 p/m after tax and NI Contract Length: ASAP start - 31st January 2026 Overview: A leading lifestyle and … retail brand is seeking a junior-level Ecommerce Experience Coordinator to join their digital team on a contract basis. This role plays a key part in supporting the setup of a new merchandising catalogue and maintaining the onsite customer experience during a period of growth and operational … change. This opportunity is ideal for someone with 6-12 months of experience or a completed ecommerce internship/traineeship. Exposure to Salesforce Commerce Cloud or similar ecommerce platforms will be viewed as highly desirable. Key Responsibilities: Assist with the setup and ongoing maintenance of a new merchandising catalogue More ❯

with existing staff, sub-contractors, and suppliers to ensure new account and existing account progression, and any after-sales queries run smoothly. Role Answering Customer Inquiries: Addressing customer questions and concerns promptly and accurately, whether through phone, email, chat, or in-person interactions. Resolving Problems: Investigating and resolving … customer issues, complaints, and technical problems efficiently. Processing Orders and Payments: Handling customer orders, processing payments, and ensuring accurate order fulfillment. Providing Product Information: Offering detailed information about products, services, and features to customers. Handling Returns and Exchanges: Managing returns, exchanges, and refunds in a professional and timely … manner. Maintaining Customer Records: Keeping accurate and up-to-date records of customer interactions and transactions. Gathering Customer Feedback: Collecting feedback to improve products, services and customer experience. Promoting Products and Services: Upselling and cross-selling products and services to customers. Building rapport with customers: Engaging More ❯

Architecture/Enterprise Architect/Technical Enterprise Architect/Lead Enterprise Architect £800 - £900 P/D - Umbrella Enagement 6 month initial contract Insurance experience is essential We're working with an Insurance organisation to find their Enterprise Architect, who will be highly technical to help to guide the … capability vs demand etc. This would be to run their EA Office (Enterprise Architecture Office), not just a specific programme. We're looking for experience with Platforms/Service Management/Infra/Digital/Data/DevOps etc. Key Responsibilities IT Landscape Analysis: Evaluate the current IT environment … align diverse audiences. Enterprise Collaboration: Foster alignment in architectural practices, frameworks, and communities across divisions to drive consistency, reduce risk, and enhance value delivery. Customer-Centric Focus: Ensure all solutions and systems are designed to support fair customer outcomes, in line with customer experience and regulatory More ❯

Local London Council is seeking a skilled and proactive Test Lead to oversee all QA activities on a major Dynamics 365 Customer Service project. This critical role involves leading the testing strategy and ensuring high-quality delivery across both internal teams and an external delivery partner. The successful candidate … s internal expectations. This is an exciting opportunity to help drive quality assurance on a complex, high-profile technology programme, contributing directly to improved customer experiences and operational efficiency within the Council. Essential Skills and Experience Proven experience as a Test Lead or QA Manager in complex … digital transformation projects. Strong knowledge of Microsoft Dynamics 365 Customer Service. Experience managing User Acceptance Testing (UAT), including planning, coordination, and stakeholder engagement. Excellent communication and stakeholder management skills. Ability to work cross-functionally with both business and technical teams. A proactive and detail-oriented approach, with a More ❯

edge print and IT devices at our client's site. Your role is critical in ensuring smooth operations, resolving technical issues, and delivering exceptional customer satisfaction. Key Responsibilities: Diagnose and repair devices to ensure minimal downtime. Monitor devices proactively using advanced software. Provide training and guidance to clients, empowering … the role at any time, should sufficient applications be received or recruitment needs change. We encourage interested candidates to apply promptly to avoid disappointment. Experience and Skills Required What We Are Looking For Prior experience as an engineer specialising in MFD printers is essential. We are seeking candidates … We are a Disability Confident Committed Employer. Please take the time to look at our excellent Glassdoor and Trustpilot reviews. We have been awarded "Customer Experience Foundation Membership" showing our commitment to excellent customer service. Apogee Corporation is committed to creating a diverse and inclusive environment and More ❯

retail investment business, replacing a traditional Chatbot that no longer meets business needs. The aim of this new AI Chatbot is to improve both customer satisfaction and self-service capabilities, being able to pull data from multiple sources and translate complex financial jargon into easily understandable terms that will … on this project, being directly involved in technology selection and influence (they are likely to be utilising Genesys but open to suggestion from personal experience/expertise), working in a roughly 50/30/20 split across conversational design, content design and UX design. Whilst you will be … the primary Conversational Designer, you will be supported by a team of in-house UX Designers. To be successful, you will demonstrate: Experience in the design and delivery of AI-driven Chatbots, with strong usage of tools such as Genesys, IBM Watson, Einstein or ChatGPT Expertise in areas including More ❯

retail investment business, replacing a traditional Chatbot that no longer meets business needs. The aim of this new AI Chatbot is to improve both customer satisfaction and self-service capabilities, being able to pull data from multiple sources and translate complex financial jargon into easily understandable terms that will … on this project, being directly involved in technology selection and influence (they are likely to be utilising Genesys but open to suggestion from personal experience/expertise), working in a roughly 50/30/20 split across conversational design, content design and UX design. Whilst you will be … the primary Conversational Designer, you will be supported by a team of in-house UX Designers. To be successful, you will demonstrate: Experience in the design and delivery of AI-driven Chatbots, with strong usage of tools such as Genesys, IBM Watson, Einstein or ChatGPT Expertise in areas including More ❯

retail investment business, replacing a traditional Chatbot that no longer meets business needs. The aim of this new AI Chatbot is to improve both customer satisfaction and self-service capabilities, being able to pull data from multiple sources and translate complex financial jargon into easily understandable terms that will … on this project, being directly involved in technology selection and influence (they are likely to be utilising Genesys but open to suggestion from personal experience/expertise), working in a roughly 50/30/20 split across conversational design, content design and UX design. Whilst you will be … the primary Conversational Designer, you will be supported by a team of in-house UX Designers. To be successful, you will demonstrate: Experience in the design and delivery of AI-driven Chatbots, with strong usage of tools such as Genesys, IBM Watson, Einstein or ChatGPT Expertise in areas including More ❯

Purpose: They are in the midst of an IT transformation and are shifting towards a product-centric operating model. As a Senior Developer with experience in Agile and DevOps working, you will be part of a dynamic development team. You will analyze, develop, troubleshoot, design, assemble, and deliver solutions … to Agile meetings throughout the development cycle. Support Data Operations solutions according to agreed service management processes. Performance Objectives: Prioritize user needs and overall customer experience when developing Data Operations solutions. Proactively identify and solve problems. Deliver high-quality data solutions with minimal defects. Prioritize work effectively to … ensure maximum value is delivered in each 'sprint.' Skills and Experience Specification: Essential: Extensive knowledge of data warehousing, including physical modeling, ETL, ELT, CDC, semantic layers, and reconciliation principles. Strong SQL knowledge. Proficient in Python, Terraform, Snowflake, and AWS. Experience in monitoring, automated testing, reporting design, and dashboarding. More ❯

the role will manage the numbers for theengagements). Strongability to convince and lead multiple stakeholders on short and long termengagement. Credibilityprovided by both experience and ability to lead and take responsibility ofthe whole performance. Multi-tasking approach at all level Abilityto analyze and make informed decisions in a More ❯

scalable risk and credit decisioning . This is a core pillar of the business, powering everything from onboarding and pricing to fraud detection and customer experience. They're now hiring a dedicated Lead Product Manager to take ownership of this area and help build the company's next-generation … and scaling fast - sustainable business model, clear product-market fit, and strong investor backing What we're looking for: ️ 5+ years of Product Management experience ️ Experience in risk, credit, fraud , or other fintech infrastructure domains ️ Fluent in backend systems & confident working closely with engineers and data scientists ️ Strong More ❯

and an impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights and pave your path to team management? This company's base in More ❯

Automation Platform Specialist (5-7 years experience) Work setting: Remote Client sector: Telecoms Daily rate: £230-£270/day Contract Length: Initial contract until end of 2025 + extensions afterwards Type of contract: Inside IR35 Very occasional visits to London/Reading possible. Requirements (must-haves in bold): Experience on OpenShift, Kubernetes, Dockers, Git Hub, JIRA and related Agile/DevOps Tools. Linux, networking, and cloud environments (vSphere, OpenStack, AWS, etc.). Experience with scripting languages such as Python, Bash, or Ansible. English (to be able to interact with the customer). Experience delivering Network … Automation using industry recognised network automation tools (preferred knowledge in Cisco NSO administration and configuration, but also experience in other tools is valid; Ansible, Juniper Apstra,...) Basic understanding of network Firewall/Routers/Switches. More ❯

Automation Platform Specialist (5-7 years experience) Work setting: Remote Client sector: Telecoms Daily rate: £230-£270/day Contract Length: Initial contract until end of 2025 + extensions afterwards Type of contract: Inside IR35 Very occasional visits to London/Reading possible. Requirements (must-haves in bold): Experience on OpenShift, Kubernetes, Dockers, Git Hub, JIRA and related Agile/DevOps Tools. Linux, networking, and cloud environments (vSphere, OpenStack, AWS, etc.). Experience with scripting languages such as Python, Bash, or Ansible. English (to be able to interact with the customer). Experience delivering Network … Automation using industry recognised network automation tools (preferred knowledge in Cisco NSO administration and configuration, but also experience in other tools is valid; Ansible, Juniper Apstra,...) Basic understanding of network Firewall/Routers/Switches. More ❯

Automation Platform Specialist (5-7 years experience) Work setting: Remote Client sector: Telecoms Daily rate: £230-£270/day Contract Length: Initial contract until end of 2025 + extensions afterwards Type of contract: Inside IR35 Very occasional visits to London/Reading possible. Requirements (must-haves in bold): Experience on OpenShift, Kubernetes, Dockers, Git Hub, JIRA and related Agile/DevOps Tools. Linux, networking, and cloud environments (vSphere, OpenStack, AWS, etc.). Experience with scripting languages such as Python, Bash, or Ansible. English (to be able to interact with the customer). Experience delivering Network … Automation using industry recognised network automation tools (preferred knowledge in Cisco NSO administration and configuration, but also experience in other tools is valid; Ansible, Juniper Apstra,...) Basic understanding of network Firewall/Routers/Switches. More ❯