24 of 24 Customer Experience Jobs in the City of London

proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across … contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects ...

hundreds of thousands of users across the world. Planday was acquired by Xero in 2021. How you’ll make an impact As a Customer Success Leader, you will lead a team of Customer Success Managers responsible for helping customers realise meaningful value from Planday. This role exists … ensure our customers succeed at scale. You will guide your team to build strong customer partnerships, drive product adoption, and create the conditions for long‐term retention and growth. You will combine people leadership with strategic customer ownership, helping your team operate with clarity, discipline, and strong commercial ...

base salary We’re partnered with an AI-native customer experience platform that’s transforming how ecommerce brands support and engage with their customers through intelligent AI Agents. They’re now looking to hire a Senior Scala Software Engineer with strong Scala experience to help scale … highly technical product engineering team building scalable systems that sit at the core of a rapidly growing AI product used internationally across ecommerce and customer support environments. Company Culture: Hybrid working - 3 days per week in the London High-autonomy engineering environment with strong ownership and trust Fast-moving ...

looking for a full-time Senior Full Stack Engineer with exceptional frontend and product instincts to help shape the next generation of our customer experience. This is not a “ticket-taking” engineering role. We’re looking for someone senior, scrappy, creative, and deeply product-minded — someone who cares … much about the elegance of the customer experience as the quality of the code underneath it. You’ll help build a luxury-grade digital product used by real consumers, stretching across science, beauty, AI, and commerce. You’ll work closely with Product, Engineering, Data Science, and leadership ...

international presence helps businesses solve complex payment needs in every major economy across all time zones. Now, we're scaling and looking for a Customer Success Manager to build and lead our customer operations function while establishing a scalable enterprise account management capability from scratch. WHAT … CHALLENGE The Customer Success Manager will lead our customer operations team to deliver world-class support and onboarding experiences and help scale our enterprise account management function from the ground up. This is a rare opportunity to shape how we retain and grow our most strategic accounts while ...

proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across … contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects ...

proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across … contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects ...

proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across … contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects ...

proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across … contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects ...

proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across … contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects ...

proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across … contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects ...

Solutions (LifeLock & MoneyLion) . You will sit at the intersection of strategy, customer insight and stakeholder leadership – connecting the dots between research, analytics, CX, market trends and commercial performance to answer the big strategic questions that shape our brands, products and growth strategy. You will frame and scope … decisions through a customer lens. 2. Turning insight into decisions & action Synthesize insights from multiple sources – market and brand research, UX/CX insight, analytics, segmentation, commercial performance, external trends – into joined‐up, decision‐ready stories. Develop clear “so what/now what” narratives and compelling presentations, workshops ...

Hybrid) 💼 Permanent My client is looking for a Backend Engineer to join a growing engineering team building modern, cloud-native products that directly impact customer experience and business growth. This is a hands-on role for someone who enjoys solving complex technical problems, collaborating across the business … through tickets you’ll work closely with product, leadership, and non-technical stakeholders to shape solutions that genuinely improve user journeys and solve real customer pain points. You’ll play a key role in evolving engineering standards, improving delivery processes, and helping the team leverage modern tooling, automation ...

lights. A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. SKILLS AND EXPERIENCE REQUIRED Experience launching and commercialising digital, automation or IT-enabled services within Managed Services, SaaS, workflow or document environments. Strong commercial judgement - you can build … health condition and require adjustments during the recruitment process, please contact our Talent Team on 0345 300 9955 we are committed to making your experience inclusive and accessible. We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome ...

high-impact digital product that genuinely influences how global businesses make decisions? Do you thrive at the intersection of technology, strategy, analytics, customer experience, and innovation? Do you want to work in a business where your ideas matter, your voice is heard, and your product leadership can shape … feature delivery while collaborating with business, data, and technical teams. Youll combine strategic thinking with hands-on execution to deliver an exceptional user experience and build a world-class digital product. Duties: Own the product strategy, roadmap, and backlog for the portal, balancing ongoing BAU priorities with strategic feature ...

large-scale, highly regulated environment , this role will be responsible for driving transformation across core banking capabilities, ensuring alignment with enterprise strategy while delivering customer-centric, compliant, and scalable product solutions . You will play a key leadership role across the organisation, bridging senior business stakeholders, technology teams … banking, servicing, and mandates Ensure alignment with enterprise-wide strategic priorities and regulatory frameworks Drive modernisation of product capabilities in line with evolving customer expectations and market trends End-to-End Product Ownership Maintain accountability for the full product lifecycle , from strategy through to delivery and optimisation Lead ...

Hybrid) Salary: £80,000 - £90,000 + bonus The Opportunity We're hiring a PXM Product Owner to take ownership of a global Product Experience Management (PXM) platform, acting as the key link between business and technology. This role is with a multi-million-pound organisation in the eCommerce … platforms and product data tools. This is ideal for someone who thrives at translating commercial needs into scalable digital solutions and has hands-on experience delivering PXM capabilities in fast-paced retail or eCommerce environments. You'll play a critical role in shaping product data strategy, improving customer ...

Public Sector accounts. This is a genuine opportunity to maximise value within established partnerships while unlocking new areas of growth. With a highly engaged customer base already in place, there is excellent earning potential for someone who can combine commercial curiosity with structured solution thinking and proactive account development. … lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week SKILLS AND EXPERIENCE REQUIRED You will already have a strong grounding in Managed IT services, with a clear understanding of cloud, infrastructure, and network environments. ...

passion to learn. A modern microservice-based Loyalty and Benefits platform, designed to be able to handle all aspects of the Loyalty and Benefits customer experience, globally. Built using modern tools such as Golang, Kafka and Docker, there is ample opportunity to drive innovation and grow knowledge … features in the Account domain. You will also coordinate and work with other Engineers across the platform to share knowledge and principals. Required: Demonstrable experience in at least one back-end type safe programming language (Golang Preferred but other experience can be considered) Comfortable/experienced with back ...

gain competitive advantage. We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across … identify, connect with, and nurture prospective clients, positioning yourself as a thought leader in the market. Collaborate with internal stakeholders, including Product, Marketing, and Customer Success teams, to deliver exceptional customer experiences. Lead solution based selling engagements, demonstrating GlobalData s data, and intelligence capabilities through high impact presentations ...

newly evolving technology leadership team, the IT Service & Digital Workplace Lead will play a critical role in modernising IT service operations, improving digital employee experience, and helping shape the future technology landscape across the organisation. This role is ideal for someone who combines strong people leadership with a passion … service transformation, modern workplace technologies, and customer experience. The Opportunity Reporting directly to the CTO, you will lead and develop a multi-site IT Service Operations and Digital Workplace team, driving service maturity, continuous improvement, stakeholder engagement and adoption of modern workplace technologies. You will operate as both ...

world's biggest players in Financial software. Were seeking a proactive Service Delivery Manager who can take full ownership of the customer service lifecycle. Youll be responsible for ensuring our clients receive consistently high-quality service, that performance targets are met, and that every interaction contributes to an exceptional … customer experience. In this role, youll become the main point of contact for customers once theyre live, developing trusted relationships and ensuring our services continue to support their operational objectives. Youll collaborate closely with internal teams across support, product, consultancy, and engineering to champion customer needs and maintain ...

that align with overall vision. CRM & social media strategy & development is a large focus for this role managing a recent migration to Hubspot so experience with this platform is needed for this role. This is a hybrid role (3-4 days in London) offering a basic salary … + excellent benefits. The Role Develop and implement strategic digital marketing plans to drive customer engagement, growth and expand market presence while keeping an eye on the bigger picture. Set and lead the CRM platform strategy and migration to Hubspot. Work with the Marketing Director to allocate budgets ...

gaming, and financial trading. Our vision is to shape the future of gaming by transforming operations into intelligent, data-driven solutions that deliver exceptional customer experiences and create sustainable value for all stakeholders. We believe in teamwork, knowledge sharing, and transparency with accountability. The Role Were looking … stack. Contribute to major incident response, providing engineering expertise. Collaborate cross-functionally to raise the bar on platform stability, security, and performance. Required Skills & Experience 3+ years in SRE, Platform, or DevOps roles. Strong operational experience with Kubernetes (on-prem and AWS EKS). Proven track record defining ...