1 of 1 Customer Insight Jobs in Bedfordshire

Here is an insight to Money and Pension Service: At the heart of the Money and Pensions Service are our values – caring, connecting and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for … collaboration with cross functional teams to design new journeys to satisfy the strategic priorities. Ensure delivery plans are appropriate, considering impact on service delivery, front-line MaPS colleagues and customer experience. Deliver enhanced customer experience, uplift seen in customer experience and satisfaction as measured by the increase in agreed KPI’s. Promote simplification of propositions, processes, as … journey Operate as a primary interface to the wider MaPS programmes, driving digital best practice to facilitate consistent journeys, ensuring they will blend or align with current or planned customer experiences and thinking Embed the concept of Customer centricity within change processes and governance. Assist with the shaping and structuring of projects with a view to maximising customer More ❯