6 of 6 Customer Insight Jobs in Bedfordshire

Overview As a Data Architect, you will play a pivotal role in designing, implementing, and optimizing enterprise-grade data solutions using Microsoft Fabric technologies in support of Dynamics 365 Customer Engagement (CE) projects. You'll collaborate closely with business stakeholders, technical leads, and delivery teams to ensure scalable, secure, and insight-driven platforms. Key Responsibilities Architect and implement … data architecture (Dataverse, Common Data Model, API integration). Proficiency with Azure Data Factory, Synapse Pipelines, Lakehouse architecture, and Power BI. Solid understanding of CRM business processes: Sales, Marketing, Customer Service. Familiarity with CI/CD for data platforms, DevOps practices, and environment management. Strong communication skills for liaising with CRM, data engineering, and business teams. Desirable Experience with … Microsoft Purview for data governance in regulated industries. Knowledge of customer insights, personalization, and segmentation solutions powered by CE data. Certification in Microsoft Azure/Data engineering or Dynamics 365. More ❯

Senior Functional Consultant – Dynamics 365 CE (Customer Service Workspace) Role Overview We are seeking an experienced Senior Functional Consultant with deep expertise in Microsoft Dynamics 365 Customer Service , with a primary focus on Customer Service Workspace . The ideal candidate will be responsible for designing, configuring, and delivering modern omnichannel service experiences. You will work closely with … stakeholders to translate business needs into robust, scalable D365 CE solutions, ensuring seamless integration across communication channels and service processes. Key Responsibilities Act as the subject matter expert on Customer Service Workspace , designing and delivering tailored experiences for service agents. Lead client workshops to gather requirements and translate them into functional specifications and solution designs. Configure and extend the … Core Customer Service module , including case management, queues, SLAs, entitlements, and knowledge management. Implement Customer Engagement and Service Channels , ensuring a seamless and integrated customer journey. Configure Customer Profile and Interaction Management , enabling a 360° view of customer interactions across channels. Set up and optimize Email and LiveChat configurations, including channel setup, templates, and automation More ❯

join with: Flexera is seeking a highly motivated and experienced Senior Product Manager to lead our Content data analytics capabilities. This strategic role requires a blend of technical acumen, customer insight, and a deep understanding of integration ecosystems. Responsibilities : Define and execute the product vision and strategy for the Flexera platform's analytics strategy. Collaborate with cross-functional … teams including engineering, sales, marketing, and support to drive product development and go-to-market strategies Conduct market research to validate customer needs and ensure our integrations deliver compelling value propositions Develop user stories, define requirements, and prioritize the backlog to align with customer expectations and business goals Work closely with the development team to ensure timely delivery More ❯

Job Description: Flexera is seeking a highly motivated and experienced Senior Product Manager to lead our Content data analytics capabilities. This strategic role requires a blend of technical acumen, customer insight, and a deep understanding of integration ecosystems. Responsibilities : Define and execute the product vision and strategy for the Flexera platform's analytics strategy. Collaborate with cross-functional … teams including engineering, sales, marketing, and support to drive product development and go-to-market strategies Conduct market research to validate customer needs and ensure our integrations deliver compelling value propositions Develop user stories, define requirements, and prioritize the backlog to align with customer expectations and business goals Work closely with the development team to ensure timely delivery More ❯

and goals, this role requires a strategic mindset that blends market insights, business acumen, and innovative thinking to propel product development across various industries. Requirements: Key Core Skills Market & Customer Insights: Expertise in various market research methodologies, strategic tool deployment, and conversion of insights into actionable business opportunities. Product Management & Roadmap: Experience in co-facilitating strategy workshops, producing detailed More ❯

and goals, this role requires a strategic mindset that blends market insights, business acumen, and innovative thinking to propel product development across various industries. Requirements: Key Core Skills Market & Customer Insights: Expertise in various market research methodologies, strategic tool deployment, and conversion of insights into actionable business opportunities. Product Management & Roadmap: Experience in co-facilitating strategy workshops, producing detailed More ❯