1 to 25 of 38 Customer Insight Jobs in Berkshire

loyalty proposition, program and plan delivering at least 3% incremental LFL growth year in year through a best in class program creating a rich customer experience that creates industry leadingcustomer loyalty and retention driving life time value and sustainable top line and bottom line growth for business. You will … to revenue and EBITDA growth as the single biggest LFL contributor effective reporting of KPIs to measure the effectiveness of loyalty & CRM initatives and customer & commercial performance including incremental revenue and profit CRM & Loyalty Development Roadmap define customer back the 3 year prioritised CRM and loyalty roadmap, assess … our platforms (cdxp, personalisation, loyalty engine) ensuring it is effectively set up and utilised across the business, identify opportunities for system automations and optimisation customer insight into action be on the pulse of future trends in the industry and networked with specialist in this space to bring leading More ❯

Contract Insight Analyst - £450/day | 7-Month Contract | ASAP Start Location: Hybrid (1 day/week in London office) Industry: Global Sportswear Brand My client is hiring for a Contract Insight Analyst to support a global sportswear brand in delivering data-driven insights for brand and marketing … campaigns. This is a key role within the customer and brand team, ideal for someone who can blend data expertise with commercial understanding and effective storytelling. What You'll Do: Build and manage Power BI dashboards to deliver clear, visual insights across teams. Use SQL to manipulate, query, and … structure complex marketing and customer datasets. Conduct deep-dive analysis into brand campaigns and customer behaviour. Present findings and insights in a way that drives decision-making at a senior level. Develop repeatable and scalable logic to evaluate marketing campaign performance. Work closely with cross-functional teams including More ❯

Customer Success Manager - EMEA Retail Media | SaaS | Enterprise Clients £70,000 - £80,000 + Bonus | Hybrid (London HQ) Are you a strategic relationship builder with a passion for retail and technology? A high-growth SaaS business transforming the retail media space is hiring a Customer Success Manager to … their continued expansion across EMEA. This business helps leading retailers and global brands plan, activate, and optimise omnichannel media campaigns - driving innovation, value, and customer impact at scale. With backing from global names in retail and CPG, they're scaling fast and looking for someone who thrives in a … collaborative, high-impact environment. The Role As a Customer Success Manager, you'll act as a strategic partner to key enterprise clients, helping them extract maximum value from the platform while identifying growth and upsell opportunities. This is a hybrid role blending strategy, commercial thinking, and hands-on client More ❯

a Data Analyst to join a dynamic team within a prestigious sports organization. This is an exciting opportunity to work on a variety of customer analytics projects, focusing on segmentation, churn, and retention using membership and event data. Key Responsibilities: Analyze customer data from membership and event sources … dataflows to ensure accurate and accessible data. Work closely with the CRM team to support campaigns and personalization strategies. Lead and contribute to key insight projects, including attendee profiling, membership renewal analysis, and booking traffic trends. Create and deliver data reports and dashboards using SQL and Python. Ideal Candidate … experience in a data analyst role. Strong SQL skills (essential). Experience with Python (preferred) and running monthly scripts. Familiarity with CRM teams and customer insight projects. Bonus points for experience with Salesforce and CRM Analytics . Excellent communication skills, with the ability to present insights clearly to More ❯

a strategic mindset that blends market insights, business acumen, and innovative thinking to propel product development across various industries. Requirements: Key Core Skills Market & Customer Insights: Expertise in various market research methodologies, strategic tool deployment, and conversion of insights into actionable business opportunities. Product Management & Roadmap: Experience in co More ❯

a strategic mindset that blends market insights, business acumen, and innovative thinking to propel product development across various industries. Requirements: Key Core Skills Market & Customer Insights: Expertise in various market research methodologies, strategic tool deployment, and conversion of insights into actionable business opportunities. Product Management & Roadmap: Experience in co More ❯

of gaming brands on the continent. To help us continue on our already impressive growth trajectory, we’re on the lookout for a Senior Customer Insight Analyst. This person will help us build a data led decision making culture; focusing on the impact of promotional activity and web … development, to deliver an improved customer experience, as well as commercial value to the business. Responsibilities As a FE developer, you will be an important member of a high performing Scrum team, delivering high-quality software and high-quality iterative releases. You will be participating in business requirements analysis … unit tests for them Participate in the analysis, diagnosis, and troubleshooting of the complex parts of the developed solution Cooperate with other teams and customer technical representatives to follow up solution development from requirements clarification to solution integration Integrate 3rd party code into the FE application. Reviewing the code More ❯

Join Marcura as Senior Manager, Customer Success (EMEA) – A Remote-First Opportunity with Flexible Work Culture About Us Marcura was founded 23 years ago by two visionary entrepreneurs. Our mission has always been to revolutionize digital processes within the global shipping industry. We achieve this by putting our customers … for talented individuals who are as committed to excellence as we are to join us in this exciting journey. About the Role: Senior Manager, Customer Success (EMEA) Your Day-to-Day Will Involve: We are ShipServ, a forward-thinking B2B software scale-up dedicated to fostering trust within the … professionals to do their best work, faster and smarter. ShipServ is shaping the digital future of the maritime supply chain. As the Senior Manager, Customer Success, you will be responsible for managing and growing customer relationships across Europe, the Middle East, and Africa (EMEA). This is a More ❯

mobile app Collaborate with engineering, design & marketing teams Define and monitor product success metrics, whilst driving commercial growth Conduct market and competitor analysis Gather customer insights and drive user testing What We’re Looking For: Product management experience (ideally in B2C or fintech) Knowledge of retail investment products & platforms More ❯

the data insights piece through a period of global expansion Collect, analyse and present data from a variety of sources including Web, User Journey, Customer Insights etc Desired skills and experience Extensive BI/analytics and insights experience - SQL/Snowflake/Thoughtspot Web or App eCommerce analytics Strong More ❯

the data insights piece through a period of global expansion Collect, analyse and present data from a variety of sources including Web, User Journey, Customer Insights etc Desired skills and experience Extensive BI/analytics and insights experience - SQL/Snowflake/Thoughtspot Web or App eCommerce analytics Strong More ❯

and as a certified B Corp, they’ve baked purpose into every product decision. About the role The Lead Product Manager will shape the customer experience across discovery, purchase, and loyalty. Reporting to the Director of Product, you’ll lead two cross-functional squads and own web, app, and … The Lead Product Manager will: Define and strategy across discovery, search, and loyalty in a high-scale D2C setting Prioritise features based on data, customer insight, and experimentation outcomes Collaborate with engineering, design, and marketing to execute and iterate at speed Lead A/B testing and data … experience owning a high-volume D2C or eCommerce product journey Strong experimentation credentials—A/B testing, data insights, and outcome tracking Familiarity with customer lifecycle products (e.g., loyalty schemes, mobile apps) Confidence in managing cross-functional squads and stakeholder networks Shopify experience (desirable) or other major commerce platforms More ❯

roadmap and vision Lead an international development team Work cross-functionally with Sales, CS, and Engineering Drive go-to-market readiness and messaging Turn customer insight into meaningful product improvements Working model: Remote-first (UK-based candidates only) Flexible hours to work across UK, EU, and other time More ❯

Global Customer Success Manager | Commodity Price Reporting & Analytics | PE-Owned | London (Hybrid) We are working with an industry-leading price-reporting agency (PRA) and information provider for global commodities , delivering critical price data, news, analytics, and events across agriculture, forest products, metals & mining, and new-generation energy markets . … Their data supports trading and risk management for businesses worldwide. The Role: As Global Customer Success Manager , you will own and manage a portfolio of global clients, delivering a best-in-class customer experience . You will work with complex, high-value accounts across multiple stakeholders, ensuring engagement … quarterly business reviews and account planning with Account Managers. Identify upsell and cross-sell opportunities, supporting revenue growth. Deliver onboarding and adoption plans , ensuring customer engagement. Monitor usage analytics to proactively address adoption challenges. Lead customer training sessions and ensure knowledge-sharing across teams. Collaborate with Sales, Product More ❯

and delivery of innovative consumer telecoms products and services within your category for our 2.5 million customers. You will be an expert in understanding customer needs, behaviours, and market trends, leveraging data and insights to shape product decisions. We are seeking a dynamic and data driven Product Manager to … lead initiatives aimed at improving customer loyalty and reducing churn in our broadband services. In this role, you will focus on understanding why customers leave, identifying at-risk segments, and designing solutions that increase engagement, satisfaction, and long-term value. You’ll collaborate closely with cross functional teams including … and create impactful product experiences to increase retention. Who you are: Curious - You don't stop asking questions until you truly understand a topic. Customer obsessed - You are experienced in identifying behavioural insight from qualitative research. You have the ability to balance business and customer needs. Problem More ❯

Contract Consumer Analyst - Marketing & Customer Insights £450/day | Outside IR35 | 6 Months 1 Day per Week in Office | Central London Start Date: June 24th A major UK retailer is seeking a Contract Consumer Analyst to join their growing analytics team and drive insight-led decision-making across … customer acquisition and marketing strategy. This is a 6-month contract , paying £450/day (outside IR35) , with a requirement to be in their Central London office just once a week . About the Role As a Consumer Analyst , you'll play a key role in helping the business … transform raw data into business impact. There are no fixed deliverables -just a need for clear thinking, curiosity, and smart execution. Key Responsibilities Analyse customer acquisition performance and marketing campaign outcomes Build and maintain dashboards using Power BI Conduct deep-dive analysis into customer behaviour and trends Write More ❯

You will be a self starter who has a passion for visual design, stays up to date with current design trends and can use customer insights to create effective email creative campaigns. You will be a key brand guardian and support the Design Lead to roll out and refine More ❯

World-renowned AI-powered video experience platform, is searching for a Customer Success Manager – DACH to join their team in London (hybrid). With significant demand for their product, the business enables companies to create high-quality video experiences to better connect and bring ideas to life. Encompassing video … creation, streaming, distribution, security, data and AI, their advanced technology cements their position as a global market leader. The Customer Success Manager is responsible for ensuring the success of a portfolio that includes mid to large sized customers. You are a trusted advisor to customers, providing best practice in … areas such as adoption, business outcomes and feature usage. The end result is increased customer happiness, retention and a growing expansion of the platform’s footprint. Responsibilities Act as a trusted advisor, providing guidance to clients, including recommendations for optimising video workflows, troubleshooting technical issues, and leveraging the platform More ❯

to the CTO and be responsible for leading product management in 2 separate business units, steering product teams, and marketing. You'll bring together customer insight, commercial modelling, and delivery capability to turn strategic vision into market-ready, money-making products. You’ll be someone who thrives at … who thinks like a GM. ✅ You’ll need: A strong track record in product leadership, ideally in media tech, broadcast. Deep commercial awareness and customer understanding. Experience building and leading cross-functional product teams. High emotional intelligence, with integrity and authenticity in leadership. The ability to engage with C More ❯

play a critical role in defining and executing the strategic vision for Zelra’s software solutions. You will be responsible for driving product strategy, customer insights, and market analysis to maximise business growth and customer value. This role requires a balance of commercial and business acumen, customer … of the role are: Develop and maintain a multi-year product strategy that goes beyond today’s technology portfolio and that is responsive to customer needs. Define and execute product strategy pillars that drive competitive advantage and long-term growth. Develop a structured approach for customer engagement, including … boards, and feedback loops to inform product direction. Engage directly with customers through site visits, workshops, and user research to gain deep insights into customer needs and industry trends. Represent Zelra at industry events, conferences, and forums to promote brand visibility, engage with industry stakeholders, and stay informed on More ❯

play a critical role in defining and executing the strategic vision for Zelra’s software solutions. You will be responsible for driving product strategy, customer insights, and market analysis to maximise business growth and customer value. This role requires a balance of commercial and business acumen, customer … of the role are: Develop and maintain a multi-year product strategy that goes beyond today’s technology portfolio and that is responsive to customer needs. Define and execute product strategy pillars that drive competitive advantage and long-term growth. Develop a structured approach for customer engagement, including … boards, and feedback loops to inform product direction. Engage directly with customers through site visits, workshops, and user research to gain deep insights into customer needs and industry trends. Represent Zelra at industry events, conferences, and forums to promote brand visibility, engage with industry stakeholders, and stay informed on More ❯

Customer Insights Analyst | ResTech Up to £35,000 (DOE) Central London Are you a curious mind with a knack for data and a passion for creative content? Looking to pivot your early career into the exciting world of ResTech? A fast-growing insights technology company, based in Central London … how leading brands use real-time consumer feedback to fine-tune their creative strategies. In this role, you'll sit at the heart of insight generation – supporting a talented Customer Success/Insights team to transform raw consumer data into clear, actionable insights. You'll be working closely … ideas. Ideally, with c2 years of experience at a reputable research agency under your belt, what matters most is your curiosity, your love of insight, and your desire to grow in a dynamic, innovative environment. This role is perfect for someone who feels stifled by the structure of a More ❯

Manager, Marketing Technology (Clienteling and CMS) 📍 London, UK | 🏢 Global Luxury Brand | 🕰 Full-time | Hybrid Are you passionate about marketing technology and creating seamless, personalized customer journeys ? Excited to lead transformative tech projects in luxury retail? A prestigious global brand is seeking a Senior Manager, Marketing Technology to join their … Customer Insights and Experience team in London. This is a critical role, with a major focus on enhancing Clienteling capabilities and rolling out a new Content Management System (CMS) to power best-in-class customer experiences across Europe. 🔥 What You'll Do Lead the Clienteling platform strategy and … enhancements — helping frontline teams deliver more personalized customer experiences. Manage the end-to-end implementation of a new Content Management System , enabling richer, more dynamic content delivery. Shape and drive the overall Marketing Technology roadmap aligned to customer-centric goals. Oversee research, selection, deployment, and optimization of CRM More ❯

Senior Manager, Marketing Technology 📍 London, UK | 🏢 Global Luxury Brand | 🕰 Full-time | Hybrid Are you passionate about marketing technology and creating seamless, personalized customer journeys ? Excited to lead transformative tech projects in luxury retail? A prestigious global brand is seeking a Senior Manager, Marketing Technology to join their Customer … critical role, with a major focus on enhancing Clienteling capabilities and rolling out a new Content Management System (CMS) to power best-in-class customer experiences across Europe. 🔥 What You'll Do Lead the Clienteling platform strategy and enhancements — helping frontline teams deliver more personalized customer experiences. Manage … end implementation of a new Content Management System , enabling richer, more dynamic content delivery. Shape and drive the overall Marketing Technology roadmap aligned to customer-centric goals. Oversee research, selection, deployment, and optimization of CRM, CMS, and marketing tools. Collaborate across Marketing, Digital, IT, and Legal teams to ensure More ❯

Who we are We’re a dynamic and rapidly expanding Corporate Services Group, led by our passionate founder and CEO. With a thriving customer base of over 500,000 and consistent growth of 20% year-on-year, we're shaking up the business services space. From Company Formation and … Legal Support to Virtual Offices, Call Answering, and Live Chat solutions, we provide everything businesses need to start, grow, and succeed. Profitable, innovative, and customer-obsessed, we’re on a mission to redefine how modern businesses are supported—and we’re looking for driven individuals to grow with us. … Job Summary We’re looking for a Senior Product Manager to lead the vision, strategy, and execution of both our customer-facing and internal products. In this key role, you’ll work closely with cross-functional teams—including engineering, design, and operations—to develop innovative solutions that transform how More ❯