2 of 2 Customer Insight Jobs in Reading

Resident Engineer - DDos

Hiring Organisation
Bright Purple Resourcing
Location
Reading, Berkshire, South East, United Kingdom
Employment Type
Permanent, Work From Home
Salary
£70,000
most demanding network environments around. Whats on offer Salary up to £70,000 Remote UK working with occasional travel to Edinburgh, London and customer sites Pension scheme Life assurance Private medical insurance Enhanced parental leave Generous holiday, plus your birthday off The role This is a dedicated, seconded position. … source of product knowledge. Youll sit within the Professional Services team, which takes over every account after deployment. Your job is to give the customer a truly white-glove experience. That means owning every issue that comes up, making sure it reaches the right people (SOC, Development or Professional ...

Contact Channel CX Lead

Hiring Organisation
Pertemps Thames Water
Location
Reading, Berkshire, United Kingdom
Employment Type
Permanent
Salary
GBP 62,650 - 70,000 Annual
passionate about transforming customer experiences across every contact channel? As our Contact Channel CX Lead, you'll be at the heart of shaping how our customers interact with us, ensuring the right message reaches the right person, at the right time, through the right channel. You'll lead … your opportunity to make a real impact. What you'll be doing as Contact Channel CX Lead Channel Oversight: Oversee and continuously optimise customer contact journeys across all inbound and outbound channels, including telephony, IVR, webchat, WhatsApp, email, SMS, online account management, and outbound communications. Team Leadership: Lead ...