7 of 7 Customer Insight Jobs in Milton Keynes

Lead the Customer Communications Centre of Excellence Set direction, develop a high-performing team and champion a customer-first culture Own and evolve the Customer Communications strategy, standards and control framework Provide oversight and challenge to ensure excellent customer outcomes, regulatory compliance and data management … data and insight to measure success, identify emerging risks and drive continuous improvement Influence senior stakeholders and governance forums Strengthen accountability, resolve issues and deliver improved customer and business outcomes Requirements Leadership experience within a complex, regulated environment, including leading and developing high-performing teams Experience applying governance ...

lead the Mainstream Claims department taking overall responsibility for key deliverables (OKRs and EKPIs) on an annual basis. Lead and deliver an excellent claims customer experience in an omni-channel environment. Work closely with ExCo, as well as other senior business leaders, to support the delivery of MIB Strategy … Chief Claims Officer and ExCo, delivering the Claims Strategy to transform claims operations at MIB and future proof the organisation ensuring Rebuilding Lives has customer satisfaction at its core. Manage risks & issues that pose a threat to the successful outcome of successful claims delivery including accountable ownership ...

ensure risks are identified and mitigated early in the development process. Support bid and proposal activities by contributing quality-related content, ensuring alignment with customer and regulatory expectations. Collaborate with internal and external stakeholders to understand product and testing requirements. Promote a culture of quality and continuous improvement. Monitor … quality performance metrics and provide insights and recommendations to drive improvements. Ensure compliance with applicable standards, procedures, and customer requirements throughout all project phases. The Person Currently hold Security Checked (SC) or be eligible and willing to achieve SC clearance. Note that eligibility requires sole British nationality or Dual ...

responsible for developing and delivering the company’s digital pricing strategy, ensuring our ecommerce pricing remains commercially competitive whilst maximising sales, margin and customer value. Working closely with the Head of Pricing & Commercial Optimisation, Category Management, Commercial Pricing, Marketing, Digital and IT teams, the role will use market intelligence … customer insight and competitor analysis to optimise online pricing performance across all digital channels. Key Responsibilities Develop the ecommerce pricing strategy in line with wider commercial objectives: Support profitable growth across all digital sales channels. Monitor, review and optimise pricing architecture for online customers. Recommend pricing strategies ...

verbal communication skills to bridge the gap between technical teams and non-technical stakeholders. Excellent analytical, problem-solving, data analysis and reporting skills. Customer service orientation: A focus on understanding and meeting the needs of internal and external customers. Process improvement mindset: Ability to identify inefficiencies and propose solutions … recognise a culture of initiative and innovation focused on adding value - give people space and praise for creativity. Effectively capture, utilise and share customer insight and views from a diverse range of stakeholders to ensure better policy and delivery. Spot warning signs of things going wrong and provide ...

SaaS platform delivers measurable value while ensuring successful deployment through well-defined scope and implementation plans. The Work Partner with sales executives to understand customer objectives and challenges, shaping solution proposals that align with business outcomes. Conduct discovery sessions to gather requirements, map processes, and identify gaps/opportunities. … Translate business requirements into functional and technical implementation scopes. Define project parameters such as timelines, resources, dependencies, and success criteria. Partner with professional services, customer success, and product teams to ensure seamless handoff from sales to implementation. Provide input into Statements of Work (SOWs), level-of-effort estimates ...

doing so enhancing brand awareness and building a predictable sustainable pipeline of sales opportunities, from both outbound and inbound campaign activity, to drive customer acquisition. The role will be hybrid, working from the Comms365 office, home working and where required attending events. Basic Functions Develop and implement the marketing … company objectives Lead brand positioning, messaging, and go-to-market plans Oversee digital marketing, content, demand generation, PR, events, and campaigns Analyse market trends, customer insights, and competitive landscape Manage marketing budgets, forecasts, and ROI reporting Lead, mentor, and grow a high-performing marketing team Oversee agency, vendor ...