3 of 3 Customer Insight Jobs in the North East

impact of your strategy work, please consider applying. Responsibilities: Market Analysis and Opportunity Identification: Conduct research, including internally and in the market, and analysis to identify emerging trends, unmet customer needs, and potential new market opportunities. Define and size new target markets, providing data-driven insights into market attractiveness and potential. Analyze competitor strategies, market positioning, and potential threats. … and managing projects from inception to completion, proactively procuring guidance and resources necessary for success. Able to break down complex and ambiguous questions with a mix of analytical rigor, customer insight and input from internal and external data sources. Comfortable working cross-functionally, understanding diverse perspectives and positions within the context of the overarching goal(s) at hand. … comprehensive package that prioritizes your overall well-being. Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do. Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do. Passion for Learning - We seek More ❯

ll spend one invaluable year working right at the heart of our business - with real responsibilities, and the chance to work on real projects. You'll gain a unique insight into our exciting and dynamic industry, with exposure to many other functional areas and senior colleagues. You'll have lots of fun during your time with us, and we … will be reporting to the Digital Experience Manager and be part of a small, semi-autonomous design team. You'll be helping to deliver enhancements to a range of customer-facing sites that reach thousands of customers on a daily basis. You'll add value by making their experiences simple, usable, engaging, and exciting. Your key responsibilities will be … and support where needed Help understand our multi-national customers, their needs, and behaviours Contribute to user-centred tools such as personas and journey maps to visualise and share customer empathy with stakeholders Collaborate on Digital Research, seeking out, understanding, and keeping up to date with customer insight Support in delivery of Optimisation tests across all aspects More ❯

a dedicated Product Owner (handling technical execution), a design partner, and go-to-market stakeholders. This role spans discovery, design, delivery, and pre-sales. You'll be involved in customer-facing work like roadmap pitches, prospect demos, and feedback loops. You'll be both a strategist and a doer. You'll shape vision, validate ideas with users, manage escalations … validate concepts, research problems, and drive feature vision Collaborate with engineering leads and product owners during ideation and planning Triage escalations and provide strategic input on feature prioritization Run customer discovery, support pre-sales, and present roadmaps to clients and prospects Inform go-to-market planning and contribute to sales enablement and documentation Define and report on key product … KPIs, driving continuous improvement Champion customer needs internally and ensure excellent developer experience ESSENTIAL SKILLS The right candidate will possess at least the following skills: 3+ years of product management experience, with enterprise SaaS or platform products. Proven track record owning enterprise-grade SaaS products Strong technical fluency, comfortable discussing architecture, APIs, and scalability trade-offs. Ability to turn More ❯