1 to 25 of 404 Customer Insight Jobs in England

solutions empower people and deliver a better people experience so people can spend time on meaningful high-value work they live for. Job Description Customer support is a critical driver of customer trust, retention and growth. At Unit4, we want support to be faster, simpler and more accountable … with clear ownership from first contact through to resolution. As Vice President, Global Customer Support, you will lead our worldwide support organisation and define the strategy, operating model and capabilities that enable customers to achieve successful outcomes quickly and consistently. You will be accountable for ensuring every customer ...

make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving … from over 100 nationalities, all committed to delivering the future of business spending, together. About the role We’re looking for a Senior Enterprise Customer Success Manager to join our Customer Experience team at Pleo. In this role, you’ll own a portfolio of large, complex, and strategically ...

Customer Success Manager Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the front‐of‐the‐line of the Generative AI evolution. We're looking for an experienced Customer Success Manager to join the team … head office in Bracknell, Berkshire. This is a customer‐facing role focused on helping customers maximise the value of their Content Guru solutions, identifying opportunities to improve their customer and user experience, and supporting long‐term retention and growth. Working closely with customers and teams across Content Guru ...

Head of Digital Experience Department: IT Employment Type: Permanent Location: Cobham, Surrey Description Shape the future of Berkeley's digital customer experience. At Berkeley, we create exceptional places where people want to live. As we continue to invest in our digital capabilities, we are looking for a senior digital … connect customers with our brand, developments and services throughout their journey. This is a high-impact role for an experienced digital marketing, product or customer experience leader who combines strategic thinking with commercial focus. You will be responsible for shaping the vision, roadmap and ongoing development of Berkeley ...

Location: Hybrid - min 2 days a week in the office (Swindon/London) Contract Type: Permanent The role is responsible for establishing the insight, positioning and go-to-market frameworks that enable BCS to successfully bring products and propositions to market, translating market and customer intelligence into strategic … recommendations that inform product development, providing clear direction to Marcomms for campaign delivery, and equipping Sales with the insight and tools needed to communicate customer value effectively. Key responsibilities: Develop and evolve product marketing strategy across BCS, ensuring alignment with organisational priorities, commercial objectives and BCS's mission ...

Location: Hybrid - min 2 days a week in the office (Swindon/London) Contract Type: Permanent The role is responsible for establishing the insight, positioning and go-to-market frameworks that enable BCS to successfully bring products and propositions to market, translating market and customer intelligence into strategic … recommendations that inform product development, providing clear direction to Marcomms for campaign delivery, and equipping Sales with the insight and tools needed to communicate customer value effectively. Key responsibilities: Develop and evolve product marketing strategy across BCS, ensuring alignment with organisational priorities, commercial objectives and BCS's mission ...

Shape the Future of Customer Engagement Through CRM, Data & AI. Location: Dorking, Surrey (Hybrid - 3 days in the office) As part of the DERTOUR Group, one of Europe’s leading travel groups, DERTOUR UK supports a range of well-known specialist travel brands including Kuoni, Carrier, CV Villas, Explore … Jules Verne, Kirker, Santas Lapland and Solmar Villas. Our IT and digital teams play a key role in enabling these brands to deliver outstanding customer experiences. We are dedicated to creating a diverse and inclusive workplace where all candidates feel welcomed and supported. To ensure everyone has an equal ...

Product Mgr II Do you want to shape the future of customer-focused products? Can you turn customer insight into product innovation? Location: UK (London Wall) About Our Team Our team owns Identity and Access Management (IAM) for Elsevier. We're focused on making access … products frictionless and secure — driving innovation and modern access solutions that make customer onboarding easier and authentication seamless, without compromising security. We work collaboratively across Product, Technology, Design, Data, Sales, Marketing, and Customer Success to solve real customer access challenges. We value curiosity, innovation, and continuous improvement ...

combine deep industry expertise with leading technology capabilities to deliver practical solutions that create sustainable value. We help clients address complex business challenges across customer engagement, digital transformation, data and AI, ERP modernisation, sustainability, supply chain and enterprise architecture. Within the UK, BearingPoint has a growing Microsoft practice focused … delivering business transformation through Microsoft Business Applications, Power Platform, Azure, Microsoft 365 and AI solutions. We work closely with Microsoft to help organisations modernise customer engagement, service operations, employee experience and business processes using Dynamics 365 and Microsoft Copilot. Our Microsoft Business Applications Practice The BearingPoint Microsoft Business Applications ...

Account Manager – Techtelligence We’re looking for a commercially minded, proactive and customer‐focused Account Manager to join Today Digital and support the growth of our Techtelligence product. This is an exciting role for someone who enjoys working with customers, understanding their goals, and helping them get real value … discounts + more What You’ll Be Doing Sales Support & Product Demos – work closely with the Commercial team to support the sales process; join customer calls and product demos; tailor demos around each prospect’s market, target accounts, competitors, campaigns and commercial priorities; answer questions during the sales process ...

covering North West of England - ideally candidate would be based in this regionContract: 10 Month FTCAbout the roleThis role matters because it turns complex customer problems into lasting improvements across the EE mobile network. You will investigate issues that fall outside standard operational processes, combining customer insight … real-world testing to find root causes and drive action.By working across Networks, the wider business and our partners, you will help protect customer satisfaction, network reputation and revenue, while ensuring new products and services deliver a brilliant experience in the live network.What you’ll be doingResolve complex customer ...

do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference. Join a global team where you can build your skills, work … with leading technologies, and make a real impact for our customers. The role Are you interested in leading and developing a Customer Success organization, shaping strategy, growing future leaders, and helping customers realize lasting value? Would you enjoy partnering with Sales leadership to create a unified customer-facing ...

General Management Head of Strategy, Customer Data Management - UK & Ireland Are you ready to shape the future of Customer Data Management across the UK and Ireland? Do you enjoy turning customer and market insight into strategies that create meaningful business value? About the Business LexisNexis Risk … Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximise operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud ...

region's diverse markets. We test and validate new products in-market and in-language ahead of launch, bring regional customer and field insight directly into global roadmap decisions, and lead go-to-market across our Hiring and Learning Solutions. That includes localised narratives and positioning, competitive intelligence … product presence at our flagship events, and enablement for our field sales and customer success teams. We work AI-first, building and using agents and automation to scale our impact across the region. As a Senior Product Marketing Manager, you will own how the region shapes and showcases ...

region's diverse markets. We test and validate new products in-market and in-language ahead of launch, bring regional customer and field insight directly into global roadmap decisions, and lead go-to-market across our Hiring and Learning Solutions. That includes localised narratives and positioning, competitive intelligence … product presence at our flagship events, and enablement for our field sales and customer success teams. We work AI-first, building and using agents and automation to scale our impact across the region. As a Senior Product Marketing Manager, you will own how the region shapes and showcases ...

market strategy and marketing engine across all regions: brand, website and collateral, campaigns and communications, marketing-led demand and lead generation, customer insight and proposition development, and vendor alliances, unified across the UK and North America. The mandate is to build DSP's Group-level strategic marketing capability … measurable demand engine that feeds both regional sales organisations - ICP-driven pipeline, catalogue-led propositions marketed through a single HubSpot system, and the brand, insight, and analyst foundations that support materially larger deal sizes and the recurring-revenue trajectory. Key Responsibilities Growth marketing and pipeline generation: Own global marketing ...

About Our Client Our client is a product-led technology business developing digital services used by a large and diverse customer base. As the product function expands, they are looking for an experienced UX Researcher to strengthen customer insight and help shape future products. The Role … where required. Analyse findings and communicate actionable insights. Create research reports, journey maps and evidence-based recommendations. Build a research repository and improve how customer insight is shared. Champion user-centred decision-making across product teams. Skills & Experience Commercial UX Research, User Research or customer insight ...

Marketing Team in UK as a Principal Product Marketing Manager. You will sit within the International Product Marketing team and translate market, product, and customer insight into durable, multi-year product strategy. This is a strategic leadership role responsible for shaping the go-to-market for our customers … with customers, shaping the bets that drive long-term competitive position and growthSharpen who we win and why: Use market and customer insight to evolve our understanding of the ideal customer, keeping our targeting and value proposition ahead of an evolving marketShape the roadmap at the strategic ...

Head of Customer Experience (CX) will lead in making Redsquid a truly customer-first business — ensuring every client interaction, from onboarding to renewal, is seamless, consistent, and value-driven. You will protect revenue by fixing the root causes of churn, instilling customer-first behaviours across the company … Borehamwood) Permanent, Full-time Monday to Friday: 37.5 hours per week This critical role will lead the design and execution of Redsquid’s customer-centric strategy to drive customer satisfaction, retention, and revenue growth. The HCX focuses on embedding CX excellence across all touchpoints and ensuring Redsquid delivers ...

University of Cambridge. Join our Digital Products and Services team as a UX Designer and help deliver user-centred products and services informed by customer insight and evidence-based design. You'll lead research and design activities, collaborate across disciplines, and have opportunities to connect directly with teachers … will define problems, explore opportunities and deliver experiences that balance user needs, business objectives and technical constraints. You will be accountable for ensuring that customer insight informs product decisions and that your work results in accessible, inclusive and engaging experiences. You will clearly communicate your design rationale, support ...

physical channels. Job Description The Role Located: London, Paris, or Munich/Stuttgart on a hybrid basis. Some travel required. The Leader of Customer Success Management, Digital Europe is responsible for driving customer adoption, retention, expansion, and overall success for Quadient Digital Solutions across Europe. Reporting … Sales & Operations, Digital Europe, this role leads regional Customer Success Management (CSM) teams to deliver measurable customer value while supporting sustainable, recurring revenue growth. Operating at a senior leadership level, this role translates global Customer Success frameworks into consistent and scalable execution across diverse European markets. ...

people access and experience healthcare. We're looking for a Senior Digital Product Manager to lead the development of innovative digital products and customer journeys that improve health outcomes and deliver exceptional experiences for our customers. This is an exciting opportunity to join our Health Services team … engage with Bupa across digital channels. Working within a multidisciplinary product team, you'll define product vision, shape strategy, and lead the delivery of customer-centric solutions that solve real-world healthcare challenges. You'll collaborate with stakeholders across clinical, operational, technology and commercial teams, using data, customer ...

Monterosa we're looking for a Customer Success Lead to join our team. Full-time · London or Liverpool About Us At Monterosa, we create powerful audience engagement experiences that connect some of the world’s biggest brands with their fans in real time. With over two decades of technical … with a growing international presence, we’re a collaborative, forward-thinking team passionate about building impactful digital products and delivering exceptional customer experiences. About the job As part of the Success and Support team, you will own the daily relationship with a portfolio of customers - understanding their goals translate ...

Monterosa we're looking for a Customer Success Lead to join our team. Full-time · London or Liverpool About Us At Monterosa, we create powerful audience engagement experiences that connect some of the world’s biggest brands with their fans in real time. With over two decades of technical … with a growing international presence, we’re a collaborative, forward-thinking team passionate about building impactful digital products and delivering exceptional customer experiences. About the job As part of the Success and Support team, you will own the daily relationship with a portfolio of customers - understanding their goals translate ...

About The Role At Domino’s, your skills, ideas and judgement really matter. As our Digital Experience Manager, you’ll shape and improve the customer journey across our app, website and Dom Central-powered systems. From discovering the right deal to completing checkout, you’ll help make every interaction … intuitive, consistent and high-performing. You’ll use customer insight, digital data and experimentation to identify what could work better, then bring Product, UX, Marketing, CRM, Operations and Technology teams together to deliver the change. Based in Manchester, you’ll also manage and develop one direct report, giving ...