12 of 12 Customer Journey Map Jobs in the North West

network you want to login/join with: Are you looking for a role that enables you to design innovative service solutions, optimise service delivery, and create exceptional customer experiences? Contract : Permanent Working hours : 35 hours per week Reporting to : Transformation Projects Enablement Manager Location : London, docklands or Coventry. Our permanent hybrid policy sees us all working at … working to enhance our service by setting the standard for modern, efficient, accessible alternative dispute resolution. Over recent years, the Service has undertaken significant change to improve our customer experience and our financial sustainability. For the next phase of our journey, we have even bigger ambitions to reimagine our customer experience and we’re … understanding: gathering the necessary data and commissioning the necessary research to gain insights into our customers’ needs, behaviours and preferences. Design and innovation: applying design thinking methodologies to map customer journeys, define touchpoints, and design service blueprints that outline the end-to-end customer experience. Problem definition and solutioning: engaging stakeholders in activities to More ❯

and define scope. Collaborating closely within the multidisciplinary team of designers, product owners and engineers. Shaping and delivering programmes of research to ensure we are led by colleague, customer and market insight when creating or enhancing our propositions and services. Facilitating workshops and discussions with various collaborators and partners, ensuring that the business context, needs and risks are … coaching and mentoring. Being an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service and customer journeys. Experience in a range of research and design methods, including at least some of the following, is critical: Contextual enquiry Interviews Diary studies Questionnaire design Customer journey mapping Service blueprinting Creative workshop facilitation Storyboarding Service safari Persona development Co-creation Paper prototyping About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be More ❯

and define scope. Collaborating closely within the multidisciplinary team of designers, product owners and engineers. Shaping and delivering programmes of research to ensure we are led by colleague, customer and market insight when creating or enhancing our propositions and services. Facilitating workshops and discussions with various collaborators and partners, ensuring that the business context, needs and risks are … coaching and mentoring. Being an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service and customer journeys. Experience in a range of research and design methods, including at least some of the following, is critical: Contextual enquiry Interviews Diary studies Questionnaire design Customer journey mapping Service blueprinting Creative workshop facilitation Storyboarding Service safari Persona development Co-creation Paper prototyping About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be More ❯

and define scope. Collaborating closely within the multidisciplinary team of designers, product owners and engineers. Shaping and delivering programmes of research to ensure we are led by colleague, customer and market insight when creating or enhancing our propositions and services. Facilitating workshops and discussions with various collaborators and partners, ensuring that the business context, needs and risks are … coaching and mentoring. Being an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service and customer journeys. Experience in a range of research and design methods, including at least some of the following, is critical: Contextual enquiry Interviews Diary studies Questionnaire design Customer journey mapping Service blueprinting Creative workshop facilitation Storyboarding Service safari Persona development Co-creation Paper prototyping About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be More ❯

and define scope. Collaborating closely within the multidisciplinary team of designers, product owners and engineers. Shaping and delivering programmes of research to ensure we are led by colleague, customer and market insight when creating or enhancing our propositions and services. Facilitating workshops and discussions with various collaborators and partners, ensuring that the business context, needs and risks are … coaching and mentoring. Being an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service and customer journeys. Experience in a range of research and design methods, including at least some of the following, is critical: Contextual enquiry Interviews Diary studies Questionnaire design Customer journey mapping Service blueprinting Creative workshop facilitation Storyboarding Service safari Persona development Co-creation Paper prototyping About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be More ❯

your career, and be part of a company that celebrates inclusivity and fresh ideas. Who are we looking for? The UX Designer will be responsible for creating outstanding customer and user experiences, delivering world-class UI based on solid user research and analytics. They will conduct extensive research to build a clear picture of customer and … user needs as part of Product Discovery, enabling our technology teams to make informed decisions that drive exceptional customer and user experiences. This role will help guide the direction of technology and product initiatives, ensuring user insights are central to decision-making. What will you be doing day-to-day? Embed UX within Product Discovery, working closely with … Product Owners and Managers, Software Engineers, and UX Researchers to explore, validate, and iterate on early-stage product ideas. Create wireframes, user flows, journey maps, and interactive prototypes to effectively communicate design ideas. Develop high-fidelity, production-ready UI designs that align with brand and accessibility standards. Champion a culture of continuous iteration, incorporating customer feedback More ❯

Adobe Analytics, Adobe Target, and other Adobe Experience Cloud tools to monitor and optimise website performance; support A/B testing and collaborate with teams across Saga. From customer journey funnels to improving conversion, your work conducting competitive analysis and identifying opportunities for enhancement will make a visible impact across our digital estate. This is an … the data says, but why; someone curious, commercially minded, and eager to interpret insights that will inform decision-making across the wider business. Were also on an exciting journey into personalisation as a core part of our digital and data strategy. If you're keen to help shape and grow a personalisation roadmap, this is your opportunity to … optimise user experience, content effectiveness, and conversion rates. User Behaviour & Engagement Analysis: Leverage Adobe Analytics to analyse user journeys, identify drop-off points, and recommend changes that enhance customer interactions with the website. Also use session replay and heatmaps to expand this understanding. Tag Management: Manage and ensure accurate tracking and tagging on the website through Adobe Launch More ❯

a results-focused marketing strategy aligned with the company's mission and objectives Create and implement an email automation strategy within Dynamics 365 to support lead generation and customer engagement, including mass email campaigns Design a suite of touchpoint emails to guide customers through their journey, enhancing their experience Manage multi-channel campaigns across digital, social … the online presence, ensuring the website and social channels reflect the brand and are optimized for engagement Keep internal systems, including Dynamics 365, updated with accurate marketing and customer data The ideal candidate will have: Strong communication skills with the ability to generate compelling content and establish thought leadership Experience with email automation tools and CRM platforms, especially … email marketing strategies Digital marketing experience, including SEO, PPC, and social media management Exceptional copywriting and content creation skills for engaging B2B audiences Knowledge of marketing automation and customer journey mapping Outstanding organizational skills to manage multiple projects and deliver results on time A proven track record in a consultative marketing role, preferably within SaaS or More ❯

and images, ensuring a cohesive user experience. Sales Enablement & Training: Partner with the Product and Commercial teams to develop sales enablement materials, including demo videos, training decks, and customer journey maps. Customer-Centric Content: Develop messaging that resonates with customer personas, aligns with their needs, and drives engagement throughout the sales funnel. … than hours. Key Objectives/Outcomes: Drive measurable increases in brand awareness, content engagement, and lead conversion rates. Ensure all content aligns with Netacea’s strategic goals and customer personas. Build a library of impactful, SEO-optimized assets that support sales and marketing initiatives. Foster a unified tone and style across all channels, strengthening Netacea’s brand identity. More ❯

and execute a results-focused marketing strategy aligned with the mission and objectives Create and implement an email automation strategy within dynamics 365 to support lead generation and customer engagement, including mass email campaigns Design a suite of touchpoint emails that guide customers seamlessly through their journey, enhancing their experience with the client. Develop and manage … ensuring the website and social channels reflect our brand and are optimised for engagement. Ensure all internal systems, including Dynamics 365, are kept updated with accurate marketing and customer journey data. The ideal candidate will have: A confident communicator with a proven ability to generate compelling content and establish thought leadership across digital platforms and industry … experience, including SEO, PPC, and social media management. Exceptional copywriting and content creation skills, with a focus on engaging and converting B2B audiences. Knowledge of marketing automation and customer journey mapping, ensuring smooth and effective customer engagement. Outstanding organisational skills, with the ability to manage multiple projects simultaneously and deliver results on time. A More ❯

Tools Performance analytics - Google Analytics, attribution modeling, A/B testing, dashboard reporting, data-driven decision-making Strategy and Growth - Demand generation, growth marketing, go-to-market strategy, customer journey mapping, funnel optimization Innovation & MarTech - marketing tools, low-code/no-code tools, marketing operations, experimentation Large focus on driving lead generation in US (primary), Europe … revenue in next few years. If you're looking for a role where you can shape messaging, own strategy, and be at the intersection of tech, trust, and customer experience, this is one of the most exciting positions right now! Experience needed for Marketing Manager role: Preferably from a fast-paced Saas/Tech industry Understanding or Enterprise More ❯

Legal, Data Protection and Business Risk Management Ability to lead toward outcomes based on relevant tools and techniques: such as strategic and/or detailed operating model design, customer journey mapping, process mapping, agile techniques, business architecture, organisation design, organisation sizing, governance, role design or the development of business cases Experience of proposition building and delivery. More ❯