2 of 2 Customer Journey Map Jobs in the North West

support to ensure high service standards both internally and externally, and continuously improving them. The role focuses on strategic leadership, operational excellence, and customer satisfaction, uniting technical service delivery, customer experience management, and professional services under one cohesive strategy to drive customer retention, growth … additional or particular responsibilities they are required to deliver, but as a Client Services Director, the following gives an indication of key responsibilities. Customer Support & ITSM Leadership Oversee the Customer Support function, ensuring IT services are delivered with a focus on reliability, quality, and alignment with ...

design of corporate partnership propositions, acting as the bridge between sales, operations, technology, finance and legal. This role is responsible for architecting the customer journey, defining the technical integration, and—crucially—owning the development of the contractual frameworks and commercial schedules that underpin every new partnership. … although the primary role will be out and about seeing clients and partners as and when required. Key Responsibilities Proposition Architecture & Solution Design Customer Journey Mapping: Design the end-to-end user experience for personal lines products (Motor, Home, Pet, etc.) via the partner's platform ...