3 of 3 Customer Requirements Jobs in Kent

and motivated Service Support Team Lead to join our dynamic Service Support Teams. This is an exciting opportunity for an accountable, commercially astute self-starter with a passion for customer service, field service reporting, and a talent for problem-solving. Key Responsibilities Lead, motivate, and support the Service Support Teams to achieve KPIs and meet SLAs. Coordinate field service … processes, ensuring compliance with company standards; manage and report on service costs, providing accurate reporting. Continuously monitor incoming service requests and workload volumes, prioritising tasks based on urgency and customer impact. Monitor and allocate 3rd party resources efficiently to ensure timely response and resolution, balancing capacity with customer requirements and contractual obligations. Act as a point of … in a fast-paced environment. Proficient in using service management software and Microsoft Office Suite. Required Previous experience in a Team Lead or supervisory role. Experience working within a customer-focused environment. Highly proficient in Microsoft Excel: skilled in advanced data analysis, manipulation, and visualization to generate focused, actionable reporting that supports operational decision-making. Knowledge of industry best More ❯

ll be doing You will be reviewing the inputs of the ILS team and providing the governance and ensuring the right toolsets and processes are always in place Agree customer requirements upfront and authorise the outputs at the end, confirming they are fit for purpose and safe before organising the release to the customer Providing technical governance More ❯

salary plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year Hours: 9.00 am - 5.30 pm Monday - Friday Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to … will be required for this role. Key responsibilities: Diagnose, repair, and maintain hardware (PC's, laptops, local and network printers and associated peripherals) covering several sites (depending on the customer). This may also include basic Servers, AV, telephony, and relevant network activities in line with customer requirements. Complete operating system/application related incidents to customer/manufacturer procedures and specifications where required. Complete IMAC projects to customer procedures and specifications where required. Communicate with Call Administration and/or Service Delivery Manager and the site throughout the day where required. Complete part movements (RMA generation & physical movement) in a timely manner, returning items as directed. Achieve the KPI targets set for your role. More ❯