2 of 2 Customer Requirements Jobs in South London

data into clear, actionable intelligence and insight. By filling critical information gaps, Janes helps customers analyse threats, accelerate decisions, and stay ahead of emerging challenges. Job purpose As the Customer Success Manager, you will play a key role in building strong relationships with customers across our Defence Industry customer base, ensuring they gain maximum value from Janes' content … data, and services. This customer-facing position is pivotal in supporting customer success, driving revenue retention, and identifying growth opportunities. The Customer Success Manager will be responsible for educating our customers to understand new opportunities and ways of working. This role offers an opportunity to make a meaningful impact in supporting and shaping the success of our … maintain an engaged user community. Undertake end user community surveys following up on actions required to ensure training meets and enhances customers' expectations of Janes. Develop creative strategies for customer engagement, including case studies, scenario modelling for sharing best practice. Partner with the Sales team to identify and capture new business opportunities, building on Janes' reputation for excellence. Collaborate More ❯

Ideal candidates will have experience with Siemens PLCs and large-scale SCADA infrastructures, with a strong focus on functional safety and product security. Key responsibilities include capturing and interpreting customer requirements, producing technical documentation, designing and testing PLC solutions, managing third-party communications, and validating software designs through analysis and testing. This position provides a chance to contribute More ❯