11 Customer Retention Jobs in Manchester

Times PWC Profit Track 100, they have become the fastest growing privately owned drinks company in Britain. Their aim is to provide the best customer service in the industry, as well as an impressive and extensive portfolio of products. Currently LWC Drinks employ over 1500 people, they have … online sales channels. This position requires a unique blend of technical, analytical, strategic & management skills to ensure that the eCommerce platform is meeting the customer needs in a rapidly evolving digital landscape. You will be responsible for LWCs customer ordering portal and the upkeep of our public facing … management & optimisation of the companys B2C and B2B eCommerce websites and corporate sites. 2. Analytics & Reporting: Continuously monitor and analyse performance, sales data and customer behaviour to identify opportunities from improvement and informed strategic decision-making. 3. Collaboration & Project Management: Work closely with cross-functional teams, including IT, Marketing more »

for marketing materials, including website content, product descriptions, social media posts, and email campaigns. Develop and execute innovative marketing campaigns to drive brand awareness, customer acquisition, and retention. Analyze campaign performance metrics and use insights to optimize future marketing strategies. Oversee photo and video shoots, ensuring high-quality visual more »

for marketing materials, including website content, product descriptions, social media posts, and email campaigns. Develop and execute innovative marketing campaigns to drive brand awareness, customer acquisition, and retention. Analyze campaign performance metrics and use insights to optimize future marketing strategies. Oversee photo and video shoots, ensuring high-quality visual more »

POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of … is complete. What Will I be doing? Receive inbound help requests from customers via the primary channels of phone call, chat, and email. Own customer reported issues and see problems through to resolution; be an advocate for our customers and their needs. Consult with customers to ensure their business … operations run effectively on Zenoti Demonstrate the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment; Raise issues to Product Engineering as needed Be a trusted advisor to our more »

Managers and Retention Specialists with a focus on retaining more of our existing client base. * Manage the core metrics linked to client retention and cancellation requests * Identify recurring trends such as non-usage cancellation requests * Conduct regular individual and team reviews, identifying training needs and ensuring … subsequent training is undertaken * Monitor and review client retention reasons to escalate areas for improvement * Produce regular reports and dashboards for the Operations Director and Senior Leadership teams on overall retention performance What you bring: The ideal candidate for the Head of Growth and Retention … is an exceptional opportunity to join a multi award-winning organisation that values its employees. The company provides exposure to a wide variety of customer service issues across different sectors, ensuring a dynamic and challenging work environment. The company is committed to the training and development of its employees more »

finish. Including, strategy, brief response, media plan creation, execution, reporting and invoicing Owning and incrementally growing a book of business by focusing on client retention, growth, renewal, and satisfaction Creating and maintaining short and long-term Account Plans for each designated account Monitoring campaign pacing and KPI performance more »

you will create and implement account plans for existing customers who use our OptimiseRx and AnalyseRx technologies. You will focus on objectively measuring usage, customer satisfaction and benefits realisation, which will lead to customer retention and opportunities to upsell. Providing specialist support to our Commercial Management … and nurture broad and deep relationships with key stakeholders - Create and manage account plans which measure customers experience - Become a key voice of the customer - Support customers in achieving timely contract renewals - Effectively recognise and realise upsell and cross-sell opportunities About You To be considered as a Clinical … or deployment management experience - Experience selling and/or delivering services into the NHS Please note, this role combines home working with work on customer sites within your region. You may be required to work outside of normal office hours with occasional overnight stays. Other organisations may call this more »

best practices. Recommending and attending exhibitions and conferences to develop the company products. Building and maintain strong relationships with clients, ensuring high levels of customer satisfaction and retention. Evaluating bids, coordinating bid submissions and working collaboratively with cross-functional colleagues across the globe in design, sales, finance, supply chain more »

to all clients, enabling a truly universal end to end process for test, rollout, experiment, release, rollback capabilities. Subscription Services Responsible for supporting new customer signup and retention flows, billing services and payment integrations. The Subscription team supports high traffic API services that provide the source of more »

CRM Executive Manchester £28,000 Forward Role are working with a global, fast paced, B2B business that are in hyper growth mode. Here, no 2 days are the same. You'll work in a stylish and modern top floor office more »

They seek an adept individual capable of overseeing various initiatives simultaneously, such as devising growth strategies for international markets, bolstering and preserving their global customer base, enhancing the online international experience to resonate locally, and orchestrating operational adjustments to uphold service excellence in new territories. They are looking for … daily relationships with international marketing agencies, technology partners, and business collaborators in key growth regions to align with the company's overarching strategy. Drive customer acquisition and retention efforts to ensure sustained growth and brand loyalty. Identify and assess multiple international growth opportunities by analysing datasets, monitoring more »