9 of 9 Customer Retention Jobs in Yorkshire

CUSTOMER ACCOUNT MANAGER I am exclusively partnering with an extremely successful business based in Scunthorpe, renowned for its outstanding reputation in the market. With a long-term vision to be recognised as a leading SaaS provider in digital services, the company has recently launched an exciting new content platform-and we're now looking for a passionate Account Manager … to champion this product. About the Role:As the face of this innovative platform, you'll play a pivotal role in driving customer engagement, retention, and product development. This is a unique opportunity to shape the future of a product from the ground up. Key Responsibilities: Manage customer accounts using Salesforce, including onboarding, demos, and ongoing … support. Build strong relationships through phone, email, and face-to-face interactions. Drive customer retention by following up throughout the year and during renewal periods. Attend industry events and conferences across the UK, confidently representing the brand. Collaborate with internal teams to support product development and improvement. Create and schedule engaging LinkedIn content in partnership with the More ❯

online. Job title: Ecommerce Manager Summary This is a new position, to enable us to accelerate the growth of our online presence and adoption of Ecommerce amongst our growing customer base. As Ecommerce Manager, you will develop the strategy and roadmap for our online stores and digital retail platform. You will be responsible for defining, prioritising, and delivering features … that enhance the customer experience, increase conversion rates, and drive profitable sales growth. This role requires a blend of strategic vision, customer focus, strong data analysis skills, and technical ability, while working effectively with cross-functional teams. You will report to the Managing Director and work alongside the website manager and with the Sales and Marketing teams. Key … responsibilities Strategy and roadmap: Define and execute the ecommerce product strategy. Develop and maintain a clear product roadmap that aligns with company goals and customer needs. User research and analysis: Conduct qualitative and quantitative research to understand customer behaviour, pain points, and needs. Use insights to inform product decisions and drive innovation. Develop a strong understanding of the More ❯

online. Job title: Ecommerce Manager Summary This is a new position, to enable us to accelerate the growth of our online presence and adoption of Ecommerce amongst our growing customer base. As Ecommerce Manager, you will develop the strategy and roadmap for our online stores and digital retail platform. You will be responsible for defining, prioritising, and delivering features … that enhance the customer experience, increase conversion rates, and drive profitable sales growth. This role requires a blend of strategic vision, customer focus, strong data analysis skills, and technical ability, while working effectively with cross-functional teams. You will report to the Managing Director and work alongside the website manager and with the Sales and Marketing teams. Key … responsibilities Strategy and roadmap: Define and execute the ecommerce product strategy. Develop and maintain a clear product roadmap that aligns with company goals and customer needs. User research and analysis: Conduct qualitative and quantitative research to understand customer behaviour, pain points, and needs. Use insights to inform product decisions and drive innovation. Develop a strong understanding of the More ❯

products and solutions. The client experience function is responsible for delivering the following outcomes. Responsible for improving user onboarding time and experience. Facilitating product adoption through established relationships. Increase customer retention through relationship focused client management. Increase customer satisfaction through product adoption and post adoption support. Essential Skills & Experience: Requires a strong background in credit reporting … or related industry, typically with 3 or more years' in-depth experience. Experience with Salesforce to use and analyse data points in the aid of crafting customer success journeys. General level of product knowledge within the credit consumer life cycle. Must have a sound working knowledge of software applications such as Microsoft Excel, Word, PowerPoint, and Vision Empathy to … pro-actively manage customer concerns and issues while building strong relationships internally & externally to persuasively communicate ideas, handle customer frustration and dissatisfaction. Being able to demonstrate real-time insight, flexibility and sound judgement across the engagement model. Strong problem solving and critical thinking skills are needed to break down complex situations with the ability to spot and resolve More ❯

Customer Success Manager (NOW CLOSED FOR APPLICATIONS) 29th August, 2025 We are looking for a Customer Success Manager to join our incredible team. Salary : Starting from £37k (depending on experience) Application Deadline : NOW CLOSED FOR APPLICATIONS Location : Sheffield, UK (on-site) How to apply: Simply send your CV and covering letter to explaining why you would be a … STRICTLY NO AGENCIES. Role Description: Our Success: Your Mission This role will see you play an important part in the growth of the business as a member of the Customer Success Team (CST). Reporting to the Head of Customer Success, you will work closely with our customers (otherwise known as the "Sport:80 Community") to ensure they … members to ensure strong, effective relationship management between Sport:80 and the client. Promote product adoption and engagement to maximise the value clients gain from our Platform. Strengthen client retention and growth by leveraging integrations with our partner products and services. Reporting to the Head of Customer Success, you will also be responsible for: Continually build knowledge More ❯

new business opportunities within the Transport and Warehousing sectors across the UK. Build and maintain long-term relationships with both new and existing clients, ensuring a high level of customer satisfaction and retention. Develop tailored logistics solutions that meet client requirements, focusing on efficiency, cost-effectiveness, and service excellence. Prepare and deliver professional presentations, proposals, and tender submissions. Represent More ❯

the following: - Successful project delivery - Plan and direct the overall project of work through driving a clear vision and goals. - Be the go-to lead for the project team, customer and management owning the requirements and management process throughout the full project life-cycle, from initiation through to live operation. - Successful commercial delivery of projects, within budget and agreed … reporting across the Delivery and Cloud Services Group functions to internal and external parties. - Ensure accurate and effective documentation and reporting during delivery and into service. Stakeholder management - Ensuring customer satisfaction and promotion of successful long-term customer relationship evidenced by successful on-boarding and customer retention. - Creating and retaining customer engagement throughout the whole project … wider picture and consider consequences. - Ability to estimate and forecast progress accurately. - Ability to translate ideas and solutions to clear tasks and models. - Experience in working across the full customer engagement lifecycle. - Ability to identify and manage risk, dependencies and constraints. Knowledge - Proven experience of systems integration and implementation projects - Experience of public/private Cloud technologies and associated More ❯

role in identifying and capitalising on new business opportunities to drive revenue growth. You will work closely with the leadership team to develop and execute strategies that expand our customer base, increase market share, and foster long-term partnerships. If you are a highly motivated individual with a proven track record in sales and business development, we want to … networking, and cold outreach. Build and maintain a robust sales pipeline.? Client Relationship Management: Nurture and maintain strong relationships with existing clients and partners. Ensure a high level of customer satisfaction and retention. Proposal Development: Prepare compelling proposals and presentations that highlight the value proposition of our products/services. Customise pitches to meet the unique needs of potential … geographical areas for potential business expansion. Develop market-entry strategies and execution plans. Team Collaboration: Collaborate with the marketing, procurement, and operational teams to ensure a cohesive approach to customer acquisition and retention. The successful candidate: Proven experience in business development and sales, preferably in the waste industry.? Strong understanding of the waste industry and market dynamics (not essential More ❯

In 2022 we built out an exciting SIEM/SOAR and ManagedDetection and Response service called SEP2.security, built upon Google CloudSecurity's Chronicle stack. Due to customer demand, we are now looking to hire aPrincipal Cyber Security Engineer to join this every growing team. The Security Intelligence Services team, that this role issituated in, provides security monitoring and use … case/playbook implementationon customer tenants, with a strong focus on customer satisfaction. This rolegoes beyond pure analysis to include significant customer engagement to ensurelong-term client retention. This is a full-time position that can be performed fullyremotely from the United Kingdom, or for those local to the West Yorkshire areaa hybrid role, with occasional travel … engagements with managed clients, internal teams, and externalpartners to assess security requirements and develop effective solutions. Detectionrule creation, log source onboarding, tuning and building response plans/playbooks. Respondto customer requests for security monitoring and recommend/devisedetection rules. Supportingboth in-life services as well as new customers. Investigatecomplex security events and alerts. Researchthreats and vulnerabilities. Helpto support and More ❯