15 of 15 Customer Retention Jobs in Yorkshire

We are currently recruiting for a Director of Customer Experience , reporting to our Managing Director, UK & Ireland, to be accountable for designing and delivering an outstanding, consistent customer experience across all touch points in the customer journey. What will you be doing in this role? As our … Director of Customer Experience , you will lead Tunstall Response (our national Alarm Receiving Centre) and all customer experience teams and processes, ensuring exceptional customer service, proactive support, and operational excellence. As a key enabler of Tunstall's strategic transformation and the development of Independent Living as a … Service (ILaaS), you will embed a customer-centric operating model that supports new service propositions, drives customer loyalty, and creates scalable, future-proof service capabilities. The Ideal candidate: To be successful in this role you will significant leadership experience within customer experience, service delivery or customer More ❯

team of field and internal account managers. The ideal candidate will play a critical role in managing, developing, and scaling the team to ensure customer retention and growth. You will drive performance, implement strategies, and build a high-performing team through recruitment and coaching. Your leadership will … performance reviews, one-on-ones, and team meetings to ensure alignment with company objectives. You will need to develop and implement strategies to drive customer retention, upselling, and cross-selling, building and managing a target addressable market within the customer base through effective whitespace analysis. The … ideal candidate will have proven experience managing sales teams with evidence of driving high volume sales into a SME customer base. You will have a strong track record of driving customer retention, revenue growth, and demand generation as well as exceptional leadership and team-building skills More ❯

Company description: ClearCourse Job description: Join GDS, a Dynamic and Innovative Team Fuelled by ClearCourse!! The Junior Customer Success Managerat GDS will be responsible for maximizing customer lifetime value by driving product adoption, ensuring customer satisfaction, and proactively mitigating churn. You will act as a trusted advisor … partner, understanding their business objectives, challenges, and success metrics, and demonstrating how our solution delivers value. This role is crucial for reducing churn, maximising customer lifetime value, and driving sustainable growth for the company. About ClearCourse ClearCourse Group is a rapidly growing collaborative of disruptive technology innovators dedicated to … software and embedded payments solutions. GDS is a rapidly growing part of ClearCourse (26% growth year on year) who are looking for a Junior Customer Success Manager that will be working alongside a skilled team, made up of a BDM and another Customer Success Manager, you will also More ❯

and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power … real people, and we support all our teammates even as a fast growing organization. Position Overview : We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. … You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build More ❯

brands, we re on a mission to simplify HR and make it more impactful. We re now looking for a passionate and proactive Senior Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR/ER …/People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we d love to hear from you. Role Info: Senior Customer Success Manager Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more … Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury s, Post More ❯

brands, we're on a mission to simplify HR and make it more impactful. We're now looking for a passionate and proactive Senior Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR/ER …/People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we'd love to hear from you. Role Info: Senior Customer Success Manager Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more … Memberships and More… Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury's, Post More ❯

brands, we're on a mission to simplify HR and make it more impactful. We're now looking for a passionate and proactive Senior Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR/ER …/People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we'd love to hear from you. Role Info: Senior Customer Success Manager Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more … Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury's, Post More ❯

a data-savvy and commercially minded analyst to join our Growth team. You'll play a key role in driving revenue performance through deep customer insights, strategic analysis, and collaboration across marketing, product, and operations. Key Responsibilities: Develop and maintain customer segmentation models for both B2C and B2B … audiences, using a mix of qualitative and quantitative inputs to identify high-value customer cohorts and unlock new growth opportunities. Examine customer retention patterns and dealership engagement metrics, delivering actionable insights to the growth, product, and sales teams. Partner with CRM and underwriting teams to elevate … personalisation strategies, reduce customer churn, and improve customer lifetime value. Collaborate with PR and social media teams to assess industry dynamics, financing trends, and consumer sentiment to surface untapped revenue streams. Evaluate the effectiveness of online and offline marketing initiatives, recommend budget reallocations, and track key performance indicators More ❯

client relationships thrive. ✅ Must-Haves 🧠 Agency-side experience in Account Management 📢 Strong verbal and written communication skills 📈 Commercial mindset with a focus on client retention and growth 💻 Solid grasp of the digital landscape (Paid Media, SEO, CRO etc.) 🔍 Detail-oriented and highly organised 🤝 Proven relationship-builder at all More ❯

responsibilities as the Content Marketing Specialist: Collaborate with the Sector Marketing Manager on campaign and content plans. Develop and deliver digital marketing campaigns for customer acquisition and retention. Provide marketing advice on communications, channels, and platforms. Ensure effective messaging and content for key marketing activities. Write creative copy for More ❯

Customer Success Manager – RegTech/AML SaaS (Hybrid, Leeds-Based) Salary: Competitive + Bonus | Location: Hybrid – Regular Travel to Leeds HQ Are you a relationship-driven Customer Success professional with a passion for delivering exceptional service in a regulated industry? We’re hiring a Customer Success Manager … to join a fast-growing RegTech company, supporting a high-value client base with cutting-edge AML compliance solutions. The Role As a Customer Success Manager, you’ll be the strategic partner for key clients—ensuring they receive maximum value from our suite of AML tools. You'll be … advisor on AML compliance. Working closely with sales, product, and marketing, you'll lead data-led client campaigns and shape the future of the customer experience. What You’ll Be Doing Manage a portfolio of high-value clients with a focus on retention, growth, and long-term More ❯

Business Developer/Sales Development Representative Customer Success Manager - RegTech/AML SaaS (Hybrid, Bradford-Based) Salary: Competitive + Bonus Location: Hybrid - Regular Travel to Bradford HQ Are you a relationship-driven Customer Success professional with a passion for delivering exceptional service in a regulated industry? We're … hiring a Customer Success Manager to join a fast-growing RegTech company, supporting a high-value client base with cutting-edge AML compliance solutions. The Role As a Customer Success Manager, you'll be the strategic partner for key clients, ensuring they receive maximum value from our suite … trusted advisor on AML compliance. Working closely with sales, product, and marketing teams, you'll lead data-driven client campaigns and help shape the customer experience. What You'll Be Doing Manage a portfolio of high-value clients with a focus on retention, growth, and long-term More ❯

Relationship Nurture and own the relationship of your portfolio of clients. Portfolio Retention By utilising your relationship with your portfolio ensure client retention is at an all-time high and best in class. Maintain & Promote Highest Standards of Paid Search The execution of Visualsoft services must More ❯

conjunction with the Head of Digital Care Hub engage with new and current customers to develop and operationally deliver contracts and services, ensuring excellent customer experience. The post holder will be required to create and manage long-term relationships between the Digital Care Hub and a range of clients … clinical services as well as customers to define and maintain standards of service delivery and develop the service in a way that aids client retention and generates new business. The post holder will have day to day budget responsibility for all services delivered from the Digital Care Hub. More ❯

sustainability and environmental impact. As a Business Development Manager , you will play a key role in driving growth for the company and expanding its customer base within the commercial waste sector. Your expertise in sales, coupled with a strong commitment to sustainability, will be essential to your success in … business opportunities within the commercial waste management sector in Leeds and surrounding areas. Build and nurture strong, lasting relationships with potential clients, ensuring outstanding customer service and retention. Conduct market research to identify new leads, trends, and opportunities for business expansion in the waste management sector. Create and deliver More ❯