18 of 18 Customer Retention Jobs in Yorkshire

backup, disaster recovery, and cyber resiliency solutions is looking for a Client Service Manager (CSM). The CSM will ensure current customers receive exceptional service and will support maintaining customer satisfaction, customer retention, and discover expansion opportunities. The CSM will be the main point of contact for customer business needs. Compensation for this role is … a combination of a base salary with bonuses based upon successful retention of our existing customer base. Responsibilities for Client Service Manager: Build and maintain strong relationships with your customers while ensuring their needs are being met in a timely manner. Conduct regular Service Reviews to identify potential issues, understand customers current and future plans, and discover … opportunities for upselling services that align with the customers needs. Monitor accounts and proactively address any issues, escalating as needed, while also surfacing opportunities for improvement. Resolve complex customer problems or disputes in a professional manner. Support proactive marketing campaigns to keep customers informed about product updates and best practices. Keep records and documentation of customer interactions. Qualifications More ❯

records of leads, opportunities, and activities in the CRM system. Client Billing & Retention: Oversee billing accuracy, contribute to client satisfaction, and play a key role in client retention strategies. Skills & Experience: Proven Track Record: Demonstrable success in B2B sales, business development, or client acquisitionideally within a digital agency or marketing consultancy. Digital Marketing Know-How: Familiarity … with SEO, PPC, Paid Social, Content, Web Design, and Creative Services will set you apart. Strategic Thinking: Able to identify customer pain points and align services to meet their goals with a tailored approach. Self-Starter: Highly driven, results-oriented, and comfortable working independently with minimal supervision. Excellent Communicator: Strong written and verbal communication skills, with the ability to More ❯

Elevation Recruitment Group are partnering with is a leading importer and distributor of a wide range of products, catering to various industries. With a strong commitment to quality and customer satisfaction, they specialise in sourcing and delivering innovative products to meet their clients' diverse needs. This role is responsible for developing and implementing an ecommerce strategy that improves customer … ecommerce site from concept to completion. This new site is a part of their new B2B lead generation strategy Responsibilities: Own and execute the ecommerce strategy to drive revenue, customer acquisition, and retention. Manage the daily trading operation optimising for seamless user experience and high conversion. Develop and lead the promotional trading calendar across key seasons and launches. Oversee … campaigns and SEO strategies, working closely with agencies to maximise ROI. Lead content creation and social media engagement to boost brand visibility and traffic. Partner with Supply Chain, Marketing, Customer Services, and Design teams to ensure alignment and exceptional execution. Analyse website and customer data to inform decisions, spot trends, and seize new opportunities. Project manage new functionality More ❯

dedicated to empowering Finance Institutions and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power Platform gives it a strategic … of work hard, play hard, real people, and we support all our teammates even as a fast growing organization. Position Overview : We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will work closely with … our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain strong, long-lasting relationships with customers, acting as their trusted advisor and advocate. More ❯

compelling sales presentations and proposals to prospective clients Negotiate and close deals with new clients, ensuring mutually beneficial partnerships Develop and maintain strong relationships with existing clients to drive customer retention and upselling opportunities Collaborate with cross-functional teams to ensure smooth onboarding and delivery of products/services to new clients Attend industry events, conferences, and More ❯

design and implement A/B testing and utilise performance-based data to support decision-making Provide clear recommendations to the Executive and Product teams, linking pricing strategy to customer acquisition and lifetime value Conduct market analysis, competitor pricing and willingness-to-pay research Continually review and monitor pricing, adjusting accordingly to market conditions and business needs Develop insightful … leadership Experience in pricing and packaging across different geographies and segments Pricing experience with both B2C and B2B subscription-based models, including a deep understanding of pricing impact to customer acquisition, retention and lifetime value Excellent data literacy with a highly analytical and data focused approach to testing and making informed decisions Excellent communication skills, with the More ❯

deep technical expertise, strong partnerships, and our unique platform, Clevr360 , which puts data and insight at your fingertips. We don’t just sell solutions; we co-create success. Our Customer Technology Partnership model means we work side-by-side with our clients to deliver services that flex with their needs and drive lasting outcomes. What sets us apart isn … colleagues and clients, ensuring our solutions meet real-world needs and are delivered with excellence, insight, and care. This role is responsible for building and maintaining strong, long-lasting customer relationships, driving sales growth to hit sales targets, cross selling and up selling across the full CloudClevr portfolio whilst retaining existing business and minimising customer churn and revenue … grow strong relationships with key stakeholders and decision-makers Drive sales growth through cross-selling and upselling across the full CloudClevr portfolio Proactively manage churn and revenue erosion, ensuring customer retention Consistently achieve or exceed sales targets and KPIs Accurately forecast and maintain a pipeline of opportunities (minimum 300% coverage of target) Use CloudClevr’s sales methodology More ❯

the next generation of healthcare technology that will truly make a difference What youll do As part of our dynamic team, you will play a vital role in supporting customer retention, driving brand engagement, and delivering high-impact events that elevate our market presence. You will take the lead in planning, organising, and delivering a wide range More ❯

Role: Customer Success Manager Location: Leeds, (Home based) Contract: Permanent As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry. Today we serve … and talent of our people. We nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The Customer Success Management team (CSM) exists to understand the needs of our customer, create intimacy, adapt solutions to meet these needs and maintain strong, meaningful relationships with our customers. … is focused, available, knowledgeable and able to deploy skills independently of the Sales teams, allowing both activities to retain their integrity and put the user first. Our CSM: Create customer intimacy by proactively keeping in touch with clients Coach our customers to get value from Masternaut products and services Are responsible for monitoring, reviewing and implementing improvements to service More ❯

Manager – Remote First | £60K + Car Allowance + Bonus | Salesforce & Pardot Expert | UK Based 🚀 Are you a CRM powerhouse ready to take the reins and shape the future of customer engagement? We’re partnering with a leading brand in the lifestyle sector that’s investing heavily in digital transformation. They’re looking for a hands-on CRM Manager to … join their growing team and play a pivotal role in driving customer engagement and retention. 💼 The Role This is a remote-first opportunity (UK-based only), with monthly meet-ups in London . You’ll be the go-to expert for all things CRM, owning the roadmap, driving strategy, and delivering campaigns that make a real impact. You’ll … also have the exciting opportunity to build and lead your own team as the function scales. 🎯 What You’ll Be Doing Leading CRM strategy and execution across the customer lifecycle Owning Salesforce and Pardot platforms – this is non-negotiable Collaborating with marketing, sales, and digital teams to drive engagement and conversion Getting hands-on with data, segmentation, automation, and More ❯

Graduate Customer Success Executive – Award-Winning Tech Company | Hybrid | West Yorkshire Looking to kickstart your career in tech or client services? Join a fast-growing, multi-award-winning technology company as a Graduate Customer Success Executive . This is an ideal opportunity for a confident, people-focused graduate who’s eager to learn, develop professionally, and make a … Spotting opportunities for clients to benefit from new tools and services Staying up to date with developments in financial regulation (full training provided) Helping maintain a high level of customer satisfaction and retention What We’re Looking For: A recent graduate or early-career professional with a strong interest in client-facing roles Great communication skills and More ❯

We're Hiring: Head of Customer Operations Sheffield Lead Transformation in a Global SaaS Business Full-Time Fixed-Term Contract (12 months) Location: Sheffield (Hybrid, 3 days in the office, 2 days from home) Scope: Lead operations across key product verticals + oversee our central Customer Resolution function Are you a change leader with a passion for transforming … customer operations at scale? We're looking for a Head of Customer Operations to join our team-reporting into the Director, Global Customer Operations -to help reshape how we deliver exceptional service across the globe. Your Impact This is not just an operational leadership role, it's a transformation opportunity. You'll: Drive end-to-end operational … change across people, process & technology Lead the adoption of digital and self-service solutions to scale customer success Standardise and streamline operations to support rapid global growth Embed a high-performance culture built on data, ownership, and innovation Deliver real, measurable improvement in customer outcomes (NPS, retention, CSAT) What We're Looking For Proven track record More ❯

in a highly specialised space delivering to sectors where mission-critical performance is non-negotiable Expanding rapidly in both the UK and North America, with ambitious plans and high customer retention Known for supporting long-lifecycle hardware requirements where consistency and certification matter Role Overview As Business Development Manager, you will: Win and grow accounts with Tier … o Certified, Critical, or Challenging use cases Sell into both legacy technology environments and next-generation solutions Work closely with internal engineering teams and technical experts to build tailored customer solutions Manage your own pipeline, forecast accurately, and deliver new business growth Candidate Profile Direct OEM/SI Sales Expertise: You've sold technical or engineered products directly to More ❯

Our employees have the knowledge and expertise to work with organisations on the most challenging projects, from developing new products to improving existing ones. In a fiercely competitive market, customer retention is very important to us. Our customers select us and remain with us for our insight, quality, and service. The organisation has a small IT set More ❯

Our employees have the knowledge and expertise to work with organisations on the most challenging projects, from developing new products to improving existing ones. In a fiercely competitive market, customer retention is very important to us. Our customers select us and remain with us for our insight, quality and service. The organisation has a small IT setup More ❯

Customer Retention Specialist We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online. So, we're on a mission to provide just that. Lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring people, and … we're looking for a Customer Retention Specialist to engage with at-risk customers to understand and resolve concerns. Could that be you? If helping people get the most out of their service gets you out of bed in the morning and turning a frustrated customer into a loyal one puts a genuine smile on your … at-risk customers to understand their concerns, resolve objections, and offer tailored solutions that drive retention. - Managing cancellations, terminations, and MAC (move, add, change) requests, ensuring a smooth and customer-focused process. - Collaborating with internal teams to resolve issues quickly and deliver a consistent, high-quality service experience. - Communicating product benefits clearly, helping customers see the value in staying More ❯

Senior Customer Success Executive 📍 Leeds –3 Days a Week Hybrid | 💰 Competitive Salary + Excellent Benefits Ready to join one of the UK’s fastest-growing tech companies? We're looking for a Senior Customer Success Executive to build lasting relationships, drive revenue growth, and champion client success within a leading RegTech business. What you'll be doing: Own … advisor Support retention strategies and contribute to team success Share best practices and support wider business goals What we’re looking for: Proven track record in client retention and upselling Experience in financial services, RegTech , or other regulated industries Confident communicator with strong commercial awareness Natural relationship builder – strategic and hands-on Highly organised, proactive, and More ❯

are seeking a Pricing Analyst within their Renewals team, to help optimise pricing strategies for the renewal portfolio. The role will work closely with teams across Pricing, Underwriting, and Customer Retention to design and implement renewal pricing models, leveraging advanced analytics and machine learning techniques to achieve business goals. My client is headquartered in London but this … and market trends to ensure renewal pricing remains competitive and aligned with industry standards Apply predictive analytics to identify high-risk customers and recommend pricing strategies to enhance retention Perform detailed analyses of renewal performance metrics, including retention rates, loss ratios, gross written premium (GWP), and income, to identify opportunities for improvement Requirements: At least More ❯