15 of 15 Customer Service Jobs in Bolton

The role: We are seeking an experienced 1st line service desk support analyst to join our newly created internal IT Service Desk team providing 1 Line IT support to our end-users across the K3 Capital Group of companies. The ideal candidate will proactively log and resolve issues and complete requests, ensuring a seamless experience for end users. … With a focus on delivering exceptional customer service, you will uphold our company Service Level Agreements and contribute to the success of our IT Service Desk Team. In order to succeed in this position, you will have excellent spoken English with the ability to provide technical support to end users who do not want to hear … diagnosing and resolving hardware and software issues, servicing IT requests and ensuring IT processes and polices are adhered to and escalating more complex problems when necessary whilst delivering exceptional customer service to our internal users. The ITSDA will provide excellent customer service, solving technical challenges, and contributing to a collaborative IT team. Key responsibilities : Technical Support More ❯

Driving Excellence in Technical Support! Join us as a Service Desk Manager and ensure round-the-clock coverage across all support channels. Manage our Service Desk team to deliver exceptional support, evaluate performance, and uphold SLA standards. Implement ITIL processes to foster best practices in technical support. Your insights from customer feedback will be pivotal in enhancing … our services and driving continuous improvement. About us We are a rapidly growing Omnichannel SaaS organisation on a mission to boost productivity, improve customer service, and increase efficiency across various industries. Based in Manchester, UK, our influence spans five continents, with offices in Barcelona, Miami, Melbourne, and South Africa, and we're not done yet- we're still … growing at incredible rates. We are soon likely to become Manchester’s tech Unicorn. Responsibilities • Deliver on promises and drive customer success through exceptional support. • Prioritise effectively, identifying and resolving root causes of recurring issues. • Demonstrate expertise in technical support, maintaining professionalism in all interactions. • You will ensure quality delivery in every customer interaction. Who is suitable for More ❯

and our promise is simple: we listen, we work together, and we are accountable to one another to make the remarkable happen. Job Purpose With a key focus on customer service, you’ll be part of a team of engineers responsible for the support, maintenance upgrade, and expansion of infrastructure services across Outcomes First Group’s large estate … participate in the implementation of technologies and platforms supporting a complex corporate network infrastructure. Ensure high availability of on-premises platforms that support internal employee business functions and external customer contact. Troubleshoot and remediate escalated and infrastructure level issues impacting the operation of the business. Provide direction and supervision of resellers and partners on the design and support of … offices. Assist the planning and implementation of new or improved network integrations following business acquisition or expansion. Serve as one of the primary points of contact for suppliers and service providers. Manage and monitor the business server infrastructure based primarily on Microsoft and Hyper-V technologies. Manage and monitor the business network infrastructure based primarily on Meraki and Ubiquiti More ❯

in the office occasionally (you must be commutable within the Manchester/Liverpool area). About you: You have experience in a similar Technical Support/Desktop Support/Service Desk role You have a strong knowledge of the Microsoft tech stack including Office 365, InTune, EntraID, Power Platform, Azure, Windows Server and Windows Desktop You're collaborative and … pragmatic with great communication and customer service skills You have experience of working similar night shift patterns What's in it for you: Salary to £40k Pension Healthcare Regular social events Hybrid working Career growth opportunities Apply now to find out more about this Technical Support Engineer (Microsoft) opportunity. At Client Server we believe in a diverse workplace More ❯

in the office occasionally (you must be commutable within the Manchester/Liverpool area). About you: You have experience in a similar Technical Support/Desktop Support/Service Desk role You have a strong knowledge of the Microsoft tech stack including Office 365, InTune, EntraID, Power Platform, Azure, Windows Server and Windows Desktop You're collaborative and … pragmatic with great communication and customer service skills You have experience of working similar night shift patterns What's in it for you: Salary to £45k Pension Healthcare Regular social events Hybrid working Career growth opportunities Apply now to find out more about this Microsoft Technical Support Engineer (Evening and Weekend Shifts) opportunity. At Client Server we believe More ❯

work from home policy with 2-3 days in the office per week. About you: You have experience in a similar Technical Support/EUC/Desktop Support/Service Desk role You have a strong knowledge of the Microsoft tech stack including Office 365, InTune, EntraID, Power Platform, Azure, Windows Server and Windows Desktop You have experience with … device management and application packaging You have PowerShell scripting skills You're collaborative and pragmatic with great communication and customer service skills What's in it for you: Salary to £45k Pension Healthcare Regular social events Hybrid working Career growth opportunities Apply now to find out more about this Technical Support Engineer (Microsoft) opportunity. At Client Server we More ❯

the Microsoft tech stack? You could be progressing growing software and technology consultancy. As a M365 Engineer you'll provide 2nd line technical support for issues escalated from the service desk, covering both Microsoft 365 and Azure platforms. You'll manage the full lifecycle of support tickets, ensuring issues are diagnosed, resolved and documented within agreed SLAs and also … from home policy with 2-3 days in the office per week. About you: You have experience of working in a 24x7 technical support environment and working with critical customer production systems You have a strong knowledge of M365, Microsoft Entra ID, Exchange Online, SharePoint Online, OneDrive, Intune You are a specialist with Microsoft Azure You're familiar with … core networking services (DNS, DHCP), Windows Server Active Directory and Entra Connect You're collaborative and pragmatic with great communication and customer service skills What's in it for you: As a M365 Engineer (Microsoft Azure M365) you will receive a competitive package: Salary to £70k Pension Healthcare Regular social events Hybrid working Career growth opportunities Apply now More ❯

for the diverse client base, taking ownership of the most complex challenges within Microsoft Azure and Microsoft 365. Beyond reactive support, you will be a technical leader, driving proactive service improvements, performing platform health checks and ensuring client environments are aligned with best practices. As a senior member of the team you'll also help to mentor more junior … engineers, provide technical insight during pre-sales engagements for new managed service opportunities and liaise directly with Microsoft and other 3rd party vendors to resolve high priority technical issues. Location/WFH: There's a hybrid work from home policy with 2-3 days in the office per week. About you: You have experience of working in a 24x7 … technical support environment and working with critical customer production systems in a 3rd line support/Systems Administrator/Cloud Engineer role You are a specialist with Microsoft Azure including AZ-104, Azure Active Directory and role based access, Azure storage accounts/Blob storage, Virtual Machines - ideally, you'll also have experience with IaC/Containerisation You have More ❯

so much—and now we are looking to what comes next and who wants to join us. As a D2C brand operating online, our website is key to our customer journey, and ultimately our success. This role offers an exciting opportunity to someone who relishes anything to do with ecommerce and websites, who enjoys the fast pace of an … out ways to better, improve and move with Shopify developments. Being able to switch between methodical and organised administration to contributing seeking opportunities for growth. Shopify, SEO, CRO and customer journeys will be their daily joy. Role Responsibilities: As an Ecommerce Executive, you will join a team where your role is vital to the success of the global ecommerce … be responsible for the creation, publishing, merchandising and optimisation of all digital content across our ecommerce channels. You will work closely with all departments including marketing, merchandising, operations, and customer service to prioritise web development projects This an exciting opportunity to further enhance your existing experience in a successful brand. This role is ideal for someone who has More ❯

to the success of the team, which is fostered through consistently organised social events. About us We are an Omnichannel SaaS organisation on a mission to boost productivity, improve customer service, and increase efficiency across various industries. Based in Manchester, UK, our influence spans five continents, with offices in Barcelona, Miami, Melbourne, and South Africa, and we're More ❯

team. This is a fantastic opportunity for someone with a strong technical background in communications, networking, and installation, who takes pride in delivering high-quality solutions and providing excellent customer service. Role Overview As a Unified Communications Engineer, you will: Occasionally work from their office, providing technical assistance to the support desk and presales team. Update and manage support … and project tickets, ensuring accurate documentation. Travel to client sites across the UK to carry out installations, surveys, upgrades, and fault resolution. Deliver high standards of customer service, representing their company in a professional and approachable manner. Collaborate effectively with colleagues, demonstrating initiative and the ability to work under pressure when required. Clear and confident communication skills, both More ❯

team. This is a fantastic opportunity for someone with a strong technical background in communications, networking, and installation, who takes pride in delivering high-quality solutions and providing excellent customer service. Role Overview As a Unified Communications Engineer, you will: Occasionally work from their office, providing technical assistance to the support desk and presales team. Update and manage support … and project tickets, ensuring accurate documentation. Travel to client sites across the UK to carry out installations, surveys, upgrades, and fault resolution. Deliver high standards of customer service, representing their company in a professional and approachable manner. Collaborate effectively with colleagues, demonstrating initiative and the ability to work under pressure when required. Clear and confident communication skills, both More ❯

from home policy with 2-3 days in the office per week. About you: You have experience of working in a 24x7 technical support environment and working with critical customer production systems You are a specialist with Google Cloud and broader cloud technologies including Google Workspace You ideally have experience with some of the following: Infrastructure monitoring (configuring, maintaining … and troubleshooting), Automation and IaC technologies such as Ansible, Terraform and similar You're collaborative and pragmatic with great communication and customer service skills What's in it for you: As a Google Cloud Support Engineer you will receive a competitive package: Salary to £70k Pension Healthcare Regular social events Hybrid working Career growth opportunities Apply now to More ❯

in a field and outbound environment, preferably in technology or solution sales. Proven ability to meet sales targets and manage pipelines using Salesforce or similar CRM. Excellent communication and customer service skills. Entrepreneurial mindset with the ability to adapt quickly. Compensation Competitive Base Salary c40,000 + commission Travel allowance ( Paid on top of Base) Stock options Full More ❯

designs. Understanding of accessibility standards, basic SEO principles, and familiarity with web analytics tool Ability to learn new technologies and adapt to evolving business needs High level of responsive customer service skills Ability to work under deadline pressure High attention to detail required Ability to work independently as well as communicate within a team environment. Excellent oral and More ❯