11 of 11 Customer Service Jobs in Bolton

Join Our Team as aNOC Tier 1 Engineer! Intercity Technology is seeking a dedicated and customer-focused NOC Tier 1 Engineer to join our dynamic team located in our Bolton office. Your role will encompass a range of first-line services, including initial customer contact and ongoing service management through to closure. You will utilise Intercity and … third-party systems and processes to execute your role effectively. Above all, you will provide a customer-sensitive and responsive service while adopting a systematic, disciplined, and analytical approach to handling faults and service requests. Maintaining customer confidence through a friendly presence and helpful attitude is paramount. Key Responsibilities as aNOC Tier 1 Engineer: Customer Support:Provide first contact telephone and email reception in support of ISOC delivered services. Service Management:Follow agreed triage, incident, and service request procedures in accordance with prescribed standards and service levels. System Utilisation:Utilise and manage Intercity ticketing system and other third-party systems to fulfil service requirements. Independent Work:Work without continuous supervision More ❯

Join Our Team as a NOC Tier 2 Engineer! Intercity Technology is seeking a dedicated and customer-focused NOC Tier 2 Engineer to join our team in Bolton . Your role will encompass a range of second-line services, including remote support and issue diagnosis for our managed services customers. You will utilise Intercitys system management toolsets and processes … to execute your role effectively. Above all, you will provide a customer-sensitive and responsive service while adopting a systematic, disciplined, and analytical approach to handling faults and service requests. Maintaining customer confidence through a friendly presence and helpful attitude is paramount. This role will operate on a 24-hour rota shift pattern. Key Responsibilities as … a NOC Tier 2 Engineer: Customer Support: Remotely support and identify issues affecting customer systems and services, then perform 2nd line diagnosis with a view to resolution. Independent Work: Work without continuous supervision and provide professional support services to Intercity customers. Self-Education: Be able to self-educate and attain industry standard IT accreditations. Information Gathering: Use the More ❯

Driving Excellence in Technical Support! Join us as a Service Desk Manager and ensure round-the-clock coverage across all support channels. Manage our Service Desk team to deliver exceptional support, evaluate performance, and uphold SLA standards. Implement ITIL processes to foster best practices in technical support. Your insights from customer feedback will be pivotal in enhancing … our services and driving continuous improvement. About us We are a rapidly growing Omnichannel SaaS organisation on a mission to boost productivity, improve customer service, and increase efficiency across various industries. Based in Manchester, UK, our influence spans five continents, with offices in Barcelona, Miami, Melbourne, and South Africa, and we're not done yet- we're still … growing at incredible rates. We are soon likely to become Manchester’s tech Unicorn. Responsibilities • Deliver on promises and drive customer success through exceptional support. • Prioritise effectively, identifying and resolving root causes of recurring issues. • Demonstrate expertise in technical support, maintaining professionalism in all interactions. • You will ensure quality delivery in every customer interaction. Who is suitable for More ❯

The opportunity has arisen for Digital Customer Support representative to work within the IT Department, supporting users from across the Trust. Excellent customer service and inter-personal skills are required.You will be part of the Digital Support Desk team, on the front line of the IT department resolving incidents and requests as 2nd line support. Assisting in … the provision, maintenance and development of a comprehensive IT service portfolio under the guidance of the Digital Support workstream in order to support departmental objectives. The post holder will be based at our site and will be responsible for supporting & delivering IT systems & services across the Trust as well as being the main point of contact for our users … a flexible approach to work. Excellent verbal and written communication skills are essential for this post together with the ability to work to tight deadlines.To provide excellent standards of customer services at all times to users across North West Ambulance Service NHS Trust.To operate the Trusts Digital Support Desk, dealing with user reported requests and incidents and classifying More ❯

Join us as our Service Operations Analyst at Peregrine Resourcing. The role As a Service Operations Analyst, aligned to one or more services you'll be a key player in the operational day to day activity of that service. You will regularly review the current service levels of your aligned service(s) monitoring KPIs, as well … detecting trends and risks. Escalating and or raising higher severity incidents, risks or proactive problem tickets with their relevant owners. You will collaborate closely with your team and other Service Operations teams, including ITIL functions, Technology Office teams, our Service Providers, and our customers becoming a key player in delivering excellent customer service. Working with the technical … operations centre (TOC) you will focus on improving ticket triage, documentation and runbooks for your relevant service(s) as well as helping keep the service catalogue and CMDB up to date. Responsibilities: Manage day to day operational activity to your aligned service(s). Acting as a subject matter expert for your service(s), ensuring documentation More ❯

Claims Manager based in Bolton, youll be the hero behind the scenes. What will your day look like: Proactive Case Management: Youll own your caseload, ensuring we consistently meet Service Level Agreements (SLAs). Your superpower? Keeping things moving smoothly. Customer Interactions: Whether its clients or direct customers, youll handle interactions with professionalism and a dash of TCF … Treating Customers Fairly). Third-Party Wizardry: Managing suppliers? Youve got this! Drive cases to settlement while balancing service, cost, and time. Craftsmanship: Your work will be top-notch, following internal processes and guidelines. Picasso would be proud. Authority and Compliance: Stick to the rules, adhere to governance, and keep data secure. Youre the claim whisperer. Self-Development: Embrace … Audit: Your phone skills? A+ Lifecycle Metrics: Youll own them. Audit: No breaches here. PDR Forms: Completed and shining. Team Performance: Youre the MVP. Requirements: Relevant Claims Experience Good Customer Service Skills Time Management Wizardry Interpersonal Charm Ready to make an impact? Apply now and lets create something extraordinary together! Benefits Career & Purpose Davies Innovation Lab Leadership training More ❯

a Recruitment Administrator who is motivated, resilient, and ready to take on a rewarding career path. This is a fantastic opportunity for someone from an office administration, sales or customer service background to join a highly experienced team and make a real impact. We are looking for a proactive and detail-oriented Recruitment Administrator to join a busy More ❯

to the success of the team, which is fostered through consistently organised social events. About us We are an Omnichannel SaaS organisation on a mission to boost productivity, improve customer service, and increase efficiency across various industries. Based in Manchester, UK, our influence spans five continents, with offices in Barcelona, Miami, Melbourne, and South Africa, and we're More ❯

licence - Positive, team-focused attitude with a commitment to excellence Additional Qualifications - Experience with fire alarm installation (advantageous but not essential) - Flexibility and adaptability when managing different projects - Strong customer service and client-facing skills Benefits - Competitive salary up to £40,000 (experience dependent) - Company vehicle (van or car for service), mobile phone, and laptop - 26 days … Supportive management team with a focus on long-term growth Company Overview A professional, employee-owned organisation specialising in security system solutions, committed to delivering high-quality, compliant, and customer-focused services. With a supportive team and investment in staff development, the company offers genuine career progression in a thriving and growing industry. JBRP1_UKTJ More ❯

to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone More ❯

Sales Support Account Manager to join a leading B2B technology and electrical solutions provider. You will be responsible for the day-to-day management of client accounts, providing exceptional service and proactive support to maximize sales opportunities and maintain strong, long-term relationships. Key Responsibilities Serve as the primary point of contact for allocated accounts. Build and maintain strong … long-term relationships with key contacts. Manage incoming orders, queries, and service requests efficiently and professionally. Identify and prospect potential new customers. Work collaboratively with the wider sales team to develop new business opportunities, while also having the ability to prospect independently. Generate and distribute B2B CRM-based reports for sales performance and pipeline tracking. What We’re Looking … For Proven experience in account management, sales support, or customer service. Strong organisational and administrative skills. Excellent communication skills, both written and verbal. Competent in Microsoft Office. Ability to manage multiple priorities in a fast-paced environment. More ❯