4 of 4 Customer Service Jobs in Bolton

Join Our Team as a NOC Tier 2 Engineer! Intercity Technology is seeking a dedicated and customer-focused NOC Tier 2 Engineer to join our team in Bolton . Your role will encompass a range of second-line services, including remote support and issue diagnosis for our managed services … customers. You will utilise Intercitys system management toolsets and processes to execute your role effectively. Above all, you will provide a customer-sensitive and responsive service while adopting a systematic, disciplined, and analytical approach to handling faults and service requests. Maintaining customer confidence through a friendly ...

About the Role Are you passionate about delivering exceptional IT support and leading high-performing teams? We’re looking for an IT Service Desk Team Leader to join our dynamic IT Services team. In this pivotal role, you’ll manage and mentor a team of Service Desk Analysts … ensuring efficient service delivery and outstanding customer experience. You’ll act as the escalation point for complex technical issues, drive process improvements, and help shape the future of our IT support services. If you thrive in a fast-paced environment and have strong leadership and technical skills ...

looking for ICT Apprentices who can combine technical skills with strong communication and customer service. This role offers hands-on experience in IT support, networking, and system integration while working toward a nationally recognised qualification. Role Investigate and communicate network requirements for upcoming projects Assist with system integration, including … internal IT systems including Office 365, user setups, password resets, and software updates Troubleshoot and resolve technical issues across hardware and software Provide excellent customer service and ensure queries are handled professionally Training Information Communications Technician Level 3 Apprenticeship Standard This role could grow into a full-time ...

FAQs – ensure these are stored in the right places as the support process evolves Foster a culture of continuous improvement and knowledge sharing. Ensure customer satisfaction by providing exceptional service and maintaining strong relationships with clients. Stay up-to-date with the latest developments in product/service … world-class support to large enterprises Preferred Qualifications: Experience with Accounting and/or AI services and technologies. Familiarity with support ticketing systems and customer relationship management (CRM) tools (e.g. Salesforce customer services case management, ServiceNow) Certifications in relevant technologies or support methodologies. Familiarity with Observability tools such ...