Customer Service Jobs in Bolton

Customer Service
Manchester > Bolton

The table below provides summary statistics for permanent job vacancies advertised in Bolton requiring Customer Service skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer Service over the 6 months leading up to 30 May 2025, comparing them to the same period in the previous two years.

6 months to
30 May 2025
Same period 2024 Same period 2023
Rank 13 9 34
Rank change year-on-year -4 +25 -27
Permanent jobs citing Customer Service 33 21 4
As % of all permanent jobs advertised in Bolton 23.74% 15.91% 2.84%
As % of the Processes & Methodologies category 24.81% 18.75% 2.88%
Number of salaries quoted 28 18 4
10th Percentile £24,649 £30,000 -
25th Percentile - £31,250 £28,750
Median annual salary (50th Percentile) £25,480 £46,250 £32,250
Median % change year-on-year -44.91% +43.41% +29.00%
75th Percentile £32,875 £55,000 £38,938
90th Percentile £60,000 - £41,525
Manchester median annual salary £30,000 £35,500 £40,431
% change year-on-year -15.49% -12.20% -0.17%

All Process and Methodology Skills
Bolton

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Bolton.

Permanent vacancies with a requirement for process or methodology skills 133 112 139
As % of all permanent jobs advertised in Bolton 95.68% 84.85% 98.58%
Number of salaries quoted 104 76 32
10th Percentile £25,480 £28,750 £28,750
25th Percentile £32,313 £36,250 £35,313
Median annual salary (50th Percentile) £47,000 £55,000 £47,500
Median % change year-on-year -14.55% +15.79% +5.56%
75th Percentile £60,000 £65,625 £52,500
90th Percentile £77,500 £78,750 £58,250
Manchester median annual salary £57,500 £52,500 £57,500
% change year-on-year +9.52% -8.70% +4.55%

Customer Service
Job Vacancy Trend in Bolton

Job postings citing Customer Service as a proportion of all IT jobs advertised in Bolton.

Job vacancy trend for Customer Service in Bolton

Customer Service
Salary Trend in Bolton

3-month moving average salary quoted in jobs citing Customer Service in Bolton.

Salary trend for Customer Service in Bolton

Customer Service
Salary Histogram in Bolton

Salary distribution for jobs citing Customer Service in Bolton over the 6 months to 30 May 2025.

Salary histogram for Customer Service in Bolton

Customer Service
Co-occurring Skills and Capabilities in Bolton by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (12.12%) SharePoint
Applications
1 20 (60.61%) Microsoft Excel
2 4 (12.12%) Microsoft Office
2 4 (12.12%) Microsoft PowerPoint
Cloud Services
1 22 (66.67%) Microsoft 365
2 5 (15.15%) Azure
3 4 (12.12%) Power Platform
4 3 (9.09%) Entra ID
Communications & Networking
1 3 (9.09%) Broadband
2 2 (6.06%) LAN
2 2 (6.06%) VoIP
2 2 (6.06%) WAN
3 1 (3.03%) PBX
Database & Business Intelligence
1 4 (12.12%) Power BI
1 4 (12.12%) Tableau
General
1 21 (63.64%) Social Skills
2 8 (24.24%) Finance
3 4 (12.12%) Analytical Skills
3 4 (12.12%) Presentation Skills
3 4 (12.12%) Retail
4 3 (9.09%) Organisational Skills
5 2 (6.06%) Banking
5 2 (6.06%) Games
6 1 (3.03%) Telecoms
Job Titles
1 16 (48.48%) Administrator
1 16 (48.48%) IT Administrator
2 5 (15.15%) Analyst
2 5 (15.15%) IT Engineer
3 4 (12.12%) Lead
4 3 (9.09%) 3rd Line Engineer
4 3 (9.09%) Customer Service Advisor
5 2 (6.06%) 2nd Line Engineer
5 2 (6.06%) Service Desk Engineer
6 1 (3.03%) IT Analyst
6 1 (3.03%) IT Support
6 1 (3.03%) IT Support Analyst
6 1 (3.03%) Support Analyst
Miscellaneous
1 25 (75.76%) Social Media
2 16 (48.48%) Data Protection Act
3 4 (12.12%) Management Information System
4 1 (3.03%) IVR
4 1 (3.03%) Video Conferencing
Operating Systems
1 7 (21.21%) Windows
2 4 (12.12%) Windows Vista
Processes & Methodologies
1 17 (51.52%) Asset Management
2 16 (48.48%) Continuous Improvement
2 16 (48.48%) Data Protection
2 16 (48.48%) Line Management
2 16 (48.48%) Process Improvement
3 7 (21.21%) Problem-Solving
4 6 (18.18%) ITIL
5 5 (15.15%) Kalman Filter
5 5 (15.15%) Web Filtering
6 4 (12.12%) Budgeting
6 4 (12.12%) Budgeting and Forecasting
6 4 (12.12%) Business Intelligence
6 4 (12.12%) Business Strategy
6 4 (12.12%) Customer Experience
6 4 (12.12%) Data Analysis
6 4 (12.12%) Decision-Making
6 4 (12.12%) Financial Modelling
6 4 (12.12%) Scorecard
7 3 (9.09%) Root Cause Analysis
7 3 (9.09%) Server Management
Programming Languages
1 1 (3.03%) PowerShell
Qualifications
1 29 (87.88%) DBS Check
2 5 (15.15%) Degree
3 4 (12.12%) ACCA
3 4 (12.12%) CIMA
4 1 (3.03%) A+ Certification
Quality Assurance & Compliance
1 16 (48.48%) SLA
System Software
1 21 (63.64%) Active Directory
Systems Management
1 5 (15.15%) Jamf Pro
1 5 (15.15%) Microsoft Intune
2 2 (6.06%) SmoothWall
Vendors
1 25 (75.76%) Microsoft
2 5 (15.15%) Cisco
2 5 (15.15%) Meraki
3 4 (12.12%) Cognos
4 3 (9.09%) BT