9 of 9 Customer Service Jobs in Bridgend

Service Desk Team Manager Position Description Are you ready to take ownership of your career, solve real-world challenges and be part of a supportive, innovative team? At CGI, we empower you to grow, think creatively and make a difference. We're recruiting for Service Desk Team Managers … to join our 5* Service Desk and play a vital role in delivering exceptional IT support to our valued clients over the phone. Our clients include Council Workers supporting major cities, Government agencies and large UK commercial businesses. CGI was recognised in the Sunday Times Best Places to Work … the role - All applicants must hold or be prepared to undergo National Security Vetting (NSV) Security Check (SC) level. Your future duties and responsibilities Service Desk Team Managers are required to: • Manage a multi-skilled team of up to 25 analysts responsible for identifying, triaging and resolving customer More ❯

successful candidate will be responsible for a team of IT delivery engineers. If you are an enthusiastic, cloud focussed specialist with a passion for customer service this could be the role for you. Main duties: Lead and inspire a team of IT professionals Develop & implement training programs Champion … an customer- centric approach to service delivery Work closely with the IT Project Managers Create documentation and knowledge base articles Experience required: An ICT background within an MSP Technical expertise in IT infrastructure and systems administration with proficiency in networking, security and cloud technologies Experience with Microsoft More ❯

your IT career with a well-established and growing company? We are seeking Level 2 and 3 IT Engineers with a strong technical background, customer service skills, and a passion for delivering exceptional results. If you have prior IT experience and want to build long-lasting relationships with More ❯

handle 2nd-line technical tickets, resolve and triage issues, and, when necessary, escalate them to the engineering team. This role may also involve visiting customer sites for on-site support. Main duties: Handle 2nd line tickets requiring technical support for VoIP systems Troubleshoot and resolve VoIP, SIP and networking … related issues Investigate and monitor telecoms, WI-FI and networking issues Visit client sites to diagnose and repair VoIP services Deliver first class customer service at all times. Experience required: Proven knowledge and experience with VoIP technologies, SIP messaging, call flows and packet capture analysis. Strong understanding of More ❯

handle 2nd-line technical tickets, resolve and triage issues, and, when necessary, escalate them to the engineering team. This role may also involve visiting customer sites for on-site support. Main duties: Handle 2nd line tickets requiring technical support for VoIP systems Troubleshoot and resolve VoIP, SIP and networking … related issues Investigate and monitor telecoms, WI-FI and networking issues Visit client sites to diagnose and repair VoIP services Deliver first class customer service at all times. Experience required: Proven knowledge and experience with VoIP technologies, SIP messaging, call flows and packet capture analysis. Strong understanding of More ❯

Comms technology to small and medium businesses throughout the UK. This role will suit a candiate with a passion for delivering excellence and ensuring customer service is at the forefront of everything the client does. Main duties: Be the clients primary contact and build long term relationships Complete More ❯

Service Desk Technical Analyst Position Description Are you ready to take ownership of your career, solve real-world challenges and be part of a supportive, innovative team? At CGI, we empower you to grow, think creatively and make a difference. We're recruiting for Technical Analysts to join our … team and play a vital role in delivering exceptional IT support to our valued clients over the phone, as part of our 5* Service Desk. Our clients include Council Workers supporting major cities, Government agencies and large UK commercial businesses. CGI was recognised in the Sunday Times Best Places … NSV) Security Check (SC) level. Starting Salary is £24,700 with twice-yearly increments subject to performance. Your future duties and responsibilities Join our Service Desk team and play a vital role in delivering exceptional IT support our valued clients over the phone. Key Tasks: • Provide over the phone More ❯

Increase sales with current clients. Proactively developing new customers. Liaising with Managers to agree on target markets. Following up on quotations and dealing with customer enquiries. Seek out new opportunities/clients and work alongside Department Managers to provide professional quotations/responses. Computer literate with good knowledge of … Word/Excel/Outlook. Driving License (no more than six points). Positive attitude to Customer Service. Maintain a presence on social media platforms. The Successful will need to demonstrate: Proven track record in sales. 3+ years development skills preferably within the industry. Good customer portfolios are More ❯

Increase sales with current clients. Proactively developing new customers. Liaising with Managers to agree on target markets. Following up on quotations and dealing with customer enquiries. Seek out new opportunities/clients and work alongside Department Managers to provide professional quotations/responses. Computer literate with good knowledge of … Word/Excel/Outlook. Driving License (no more than six points). Positive attitude to Customer Service. Maintain a presence on social media platforms. The Successful will need to demonstrate: Proven track record in sales. 3+ years development skills preferably within the industry. Good customer portfolios are More ❯