Client Service Coordinator
- Hiring Organisation
- Exponential-e
- Location
- Bridgend, Mid Glamorgan, Wales, United Kingdom
- Employment Type
- Full-Time
- Salary
- Salary negotiable
contact for Ambulance Trusts (with any ARP related IT issues) and other Exponential-e customers Responsible for managing and owning support tickets and driving customer issues through to resolution either internally or via suppliers Proactively monitor systems and suppliers for any potential issues Key responsibilities for this job: Understand … support model of ARP and the responsibility of each supplier Log and accurately assign incidents and service requests to resolver groups or suppliers within agreed SLAs Acknowledge and escalate incidents and requests received via the portal, email (or other means apart from phone) to resolver groups or suppliers within ...