1 to 25 of 46 Customer Service Jobs in Brighton

share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex … as a SME and lead problem resolution and root cause analysis of complex technical issues Adhere to all SLA’s and KPI’s. Develop and implement strategies to optimize service delivery processes and improve efficiency. Monitor service performance, identify trends, and implement proactive measures to prevent issues. Create, follow, and improve procedure documents Provide training to enhance digital … needed Work independently while simultaneously being a collaborative team member striving for team success. Occasional travel as needed in support of specific projects or company initiatives Minimum Qualifications Strong customer service, organizational and communication skills Critical thinking and strategic thought Exceptional problem-solving and analytical skills. Self-motivated and willing to learn Self-starter with the ability to More ❯

occasional travel to the office required. Role and Responsibilities The role of Risk Analyst is to support the Risk department and Internal Stakeholders in the providing best in class service to customers of Inspired PLC who purchase their energy supply requirement via a Flexible Purchasing product. The primary objective of the role is to assist Risk Directors/Managers … appropriate systems. Platform support, ensure that Platform Manager (ETRM) and Sugar (CRM) are up to date with accurate details and information for all customers and trades. Monitor and check customer position reports and hedging performance. Monitor customer energy usage, report against expected levels and support reforecasting. Support the Risk Directors/Managers with administrative tasks. Support Account Managers More ❯

PURPOSE OF POSITION To exceed customer expectations of service and support and promote business growth. Managing a caseload and a number of key accounts, the CSR will be responsible for ensuring that our customer journey is as efficient as possible with timely advice, support and resolution of enquiries. Provide pre and post sales support and applications advice … and focus on continuous improvement of our service. ESSENTIAL FUNCTIONS Ensure customer enquiries are resolved within service level agreements Managing a caseload of customer enquiries Managing a number of key accounts, undertaking regular calls and meeting via teams to build customer relationships Providing advice and finding solutions for customer applications. Perform contract reviews on all … orders received to ensure compliance with customer contract or quotation before release to manufacturing liaising with the Production/Manufacturing as necessary. Clean and control orders, construct part numbers as required and pricing checks. Issue and follow up on quotations. Inform customers on actual status of their delivery dates. Administer all acknowledgements to the customer. Work with all internal More ❯

Social network you want to login/join with: Are you looking for new opportunities and want to work within the Sales, Customer Service, and IT team of a Global business supporting with our transformation role out? Here at JELD-WEN Europe, a global organisation that produces and manufacturers Doors and Doorsets, we’re looking for a Salesforce … cross functional team you will have the opportunity to be hands on with the latest Salesforce products. You will support the product owners in the delivery of the European customer service transformation program. Help improve the business processes, efficiency & adoption of Salesforce with the roll out of the new organisation by implementing a standardised solution with local customisation … requests, understand requirements, build reports, validate business requirements. Other ad hoc requests including management of the EU Sales Operations mailbox – supporting the 1,000 Salesforce users across Europe with customer service queries. What you'll need to succeed: Proven experience of Salesforce Service Cloud and strong understanding of Salesforce CRM functionalities, features, best practice, reporting, and dashboards. More ❯

dedicated to empowering Finance Institutions and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power Platform gives it a strategic … of work hard, play hard, real people, and we support all our teammates even as a fast growing organization. Position Overview: We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will work closely with our customers … to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain strong, long-lasting relationships with customers, acting as their trusted advisor and advocate. Customer More ❯

primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 F&O experience – finance module knowledge Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and friendly personality and have demonstrated a commitment to service … Manage and maintain user access lists/security around environment access. Train end users on elements of Dynamics AX & D365, including integrated applications. To maintain a high degree of customer service and adhere to all service level agreements and processes. Take ownership of user support, troubleshooting, fault resolution and service management; escalating incidents to other support … teams where necessary Take ownership of customer problems and follow up the status of problems to the customer and communicate progress in a timely manner. Log & prioritise all incidents, service requests, change requests in the Service Desk Management tool and Azure Dev Ops (when required) Highlight when external technical support is required where problems cannot be More ❯

matter. Project Managers are running searches in our processing environment, advising clients on complex data analytics workflows, conferring with government agencies on production specifications, and addressing problems as needed. Customer service is a cornerstone of success here. We work closely together as a tight knit team, pushing ego aside so that we can be agile in meeting our … Coordinator is the anchor of the Project Management team who will work towards becoming a Project Manager by embracing the following principles: Communication: the PC is responsible for monitoring customer communications. We do not use a “ticketing system” when working with our customers so it is up to the PM team to collectively manage requests as they arise in … understand that human beings make mistakes! What we're looking for: Must haves: Excellent organizational + communication skills to handle high volumes of emails in a timely manner Excellent customer service & teamwork skills (restaurant & retail experience is great!) Bachelor’s Degree from a 4-year college or university or equivalent work experience Comfortable navigating basic MS Office applications More ❯

growing D365 team. The D365 Architect is responsible for planning, designing and delivering elegant and secure solutions using the Microsoft Dynamics 365 Platform, with a focus on D365 Sales, Customer Service, and Marketing. The D365 Architect engages in the full project lifecycle from presales through to operational handover and is accountable for the technical leadership and delivery of … projects. Responsibilities Architecting and designing scalable and secure D365 CRM solutions (Sales, Service, Marketing and Power Platform) aligned to client requirements. Designing and implementing D365 integrations using Azure services. Researching, evaluating, designing and implementing AI-powered D365 solutions. Building New Model-driven Apps by Customisation of Dynamics alongside Development of Plugins and Power Automate. Ownership of the architecture of More ❯

company events Our client, a multi-national leader in the manufacturing space, has an immediate need to employ a Power BI analyst. This newly created role focusses on improving customer processes to automate the customer service function. This role will bridge the gap between IT Infrastructure and data insights to improve service offering to customers through … reports, data and better understanding of customer needs. The successful candidate will be analytical, and data driven to improve supply chain channels utilising ERP to manage and integrate core business processes. This role will be a mixture of data analysis, using Power BI and customer service to improve service offering to customers through data, analysing trends … and refining data to automate systems and speed up processes. Key Responsibilities: Customer Support: Respond to customer inquiries via phone and email, in a professional and timely manner. Bring different ways of thinking to digitise this. Resolve customer complaints, concerns, or issues efficiently, within the agreed timescale, ensuring customer satisfaction. Use the knowledge to solve the More ❯

a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 SCM experience – SCM module knowledge Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and friendly personality and have demonstrated a commitment to service … Manage and maintain user access lists/security around environment access. Train end users on elements of Dynamics AX & D365, including integrated applications. To maintain a high degree of customer service and adhere to all service level agreements and processes. Take ownership of user support, troubleshooting, fault resolution and service management; escalating incidents to other support … teams where necessary Take ownership of customer problems and follow up the status of problems to the customer and communicate progress in a timely manner. Log & prioritise all incidents, service requests, change requests in the Service Desk Management tool and Azure Dev Ops (when required) Highlight when external technical support is required where problems cannot be More ❯

We’re looking for a highly analytical, customer-obsessed and results-driven Ecommerce Manager to take ownership of onsite conversion and broader ecommerce performance at Lucy & Yak. This is a key role in our growing digital team, with a core focus on identifying friction in the customer journey and delivering high-impact solutions that improve experience and drive … Head of Ecommerce and working closely with Digital Marketing, CRM, Creative, Tech and Brand, you’ll blend strategic thinking with hands-on execution. You’ll understand what makes our customer tick and use this to shape a best-in-class onsite journey across discovery, product, checkout and beyond. This is a brilliant opportunity to join a close-knit, agile … and creative team . Responsibilities — Conversion Rate Optimisation (CRO): Own and lead the ecommerce CRO strategy across web and app, delivering initiatives that improve conversion, AOV and customer retention. Develop and implement a robust testing roadmap, including A/B and multivariate tests, focused on optimising the full user journey. Use tools like GA4, heatmaps, session recordings and surveys More ❯

Social network you want to login/join with: Customer Relationship Specialist, brighton col-narrow-left Client: ACORN SUPPORT LIMITED Location: brighton, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 1 Posted: 04.06.2025 Expiry Date: 19.07.2025 col-wide Job Description: Acorn Support are excited to partner with a rapidly growing fintech client … who has achieved remarkable success. To support their operations, we are hiring for multiple Customer Service Representative roles to join their dynamic team. Role Description This is a full-time, fully remote, work-from-home position. As a Customer Care Executive, you will play a key role in delivering exceptional service to customers, ensuring satisfaction, and … resolving inquiries in a timely and professional manner. You'll represent a trusted fintech brand known for innovation and excellence in customer experience. We provide all the necessary equipment to enable your success, as well as comprehensive training and mentoring at the start of your journey. Key Responsibilities: Deliver outstanding customer support via phone, email, or chat. Resolve More ❯

Motorway Brighton, England, United Kingdom Join or sign in to find your next job Join to apply for the Customer Support Team Lead role at Motorway Motorway Brighton, England, United Kingdom 1 week ago Be among the first 25 applicants Join to apply for the Customer Support Team Lead role at Motorway About Motorway Motorway is the UK … impact on numerous post-sale stakeholders, proactive communication is essential. Your responsibilities will include: Supplier Management: Proactively managing and collaborating with our Business Process Outsourcing (BPO) partners to ensure service delivery meets our expectations and requirements. Metric Ownership: Maintaining oversight of key performance metrics related to the document review process, taking ownership to drive performance enhancements and process improvements. … develop effective solutions. About You Proven experience in a team leader or supervisory role. Demonstrated experience working in a contact centre environment with a track record of delivering excellent customer service. Experience using ticketing systems, such as Zendesk. Excellent written and verbal communication skills, with the ability to proactively manage stakeholders. Strong time management and prioritisation skills to meet More ❯

Social network you want to login/join with: WE ARE STRAUMANN Join us in our Dental Service Organization Unit (DSO) and become part of our EMEA DSO Team. The DSO Customer Success Manager (CSM) for PMS will enhance the service experience by providing guidance on how the practice can best utilize the CareStack software program. This … service experience is based upon the financial outcomes of the client as well as other measures that occur within Practice Management Solutions. The Client Success Manager (CSM) provides regular feedback to the client on monthly Practice Roundup and/or Interim calls. YOUR PROFILE • Bachelor’s degree in business administration, life sciences or equivalent • Deep DSO background in an … UK PMS systems, like Dentally, Exact, etc. and overall IT software landscape in UK DSOs (e.g. analytics and CRM solutions) • Ability to manage teams and work independently to support customer needs. • Great customer service skills and deep degree of patience • Ability to do stage presentations and create compelling white papers around data from customer journeys • Strong More ❯

Trident, a leading MSP (Managed Service Provider) based in the Southeast, seeks a driven and dynamic professional to join our team as a Professional Services Manager . With over 30 years of experience, our team of business and technical consultants possess exceptional knowledge, drive, and passion. We pride ourselves on delivering exciting and impactful technology business-to-business and … technical consultants, field engineers, and resource coordinators. The successful candidate will be responsible for ensuring the delivery of services is profitable, efficient, and adequately resourced while also maintaining exceptional customer service. The candidate should have a strong understanding of relevant industry standards and practices. If you have experience leading a technical project delivery team and thrive in a fast … team to keep staff highly utilised and motivated. Anticipate requirements and proactively manage available capacity. Undertake audit/review requirements as needed and provide input as necessary to guide service development towards tactical and strategic objectives. Provide management, oversight and structur e to the professi onal services operations processes. Work with the Service Delivery Manager by assisting in More ❯

ultimate escalation point for all technical support matters. What you will do for us: Assist enterprise clients and partners with Dr Migrate deployments and usage Triage, manage, and resolve customer issues using JIRA Service Management Debug and resolve complex technical problems using PowerShell and/or Bash Collaborate with the development team on bug identification and resolution Provide … permissions) is desirable VMware and on-prem infrastructure experience is a strong plus Technical leadership- the ability to mentor, train and lead junior engineers. Excellent communication, problem-solving and customer service skills What's in it for you? Contribute to the success of a product that is making its mark on the global stage, at the cutting edge More ❯

and paid ads Social and Content Creation: Run campaigns Content creation Creating email newsletters Brand marketing Manage business social media profiles such as Facebook, Twitter, LinkedIn, Pinterest & Instagram General: Customer service Some administration duties Ensure that reports and presentations are delivered to the highest level of quality Answer phones Meet and greet clients Market research of competitors Provide … Year 3 Months Positions Available 1 Closing Date Thursday, 25th September 2025 Start Date Friday, 26th September 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Analytical skills Team working Creative Initiative SEO PPC Social Media Qualifications Maths and English GCSE, grade 4-9 (Essential) Any More ❯

be proud of, while enjoying the ride. What you'll do As a Complaints Manager, you will oversee processes and systems to ensure the efficient and effective resolution of customer complaints, addressing concerns promptly and maintaining compliance with regulatory standards. You will also champion the delivery of a first-class customer experience by guiding internal teams to ensure … operations support an exceptional customer journey. This role focuses on complaints operations, ensuring compliance, and driving improvements to reduce complaints. You will collaborate across all levels of the organisation, providing expert handling, guidance, and oversight to ensure the fair treatment of customers, including: Complaints Operations & Policy Build and execute a clear complaints strategy aligned with growth goals. Support complaints … actionable improvements and reduce complaints. Perform risk-based Quality Assurance and oversee training to maintain complaint-handling competence. Ensure FCA reporting requirements are met with accurate and timely submissions. Customer Experience Advocate for customer-centric improvements to enhance outcomes. Provide insights into customer needs, mapping journeys to identify key improvement areas. Support initiatives to boost satisfaction metrics More ❯

members on projects they lead, providing excellent stakeholder communications throughout and role-modeling a culture of clear accountability across the IT team Promote a culture of approachability, empathy, and customer service Required Skills & Approach Strong technical skills with knowledge of computer operating systems, hardware, and software. Analytical thinker with strong problem-solving skills Self-motivated and driven to More ❯

sensitivities. You will monitor performance metrics and analyze data to improve operations. Proactive communication with stakeholders is essential. Your responsibilities include: Supplier Management: Collaborate with BPO partners to ensure service delivery meets expectations. Metric Ownership: Manage key performance metrics and drive improvements. Team Leadership: Lead and support a small team of Document Specialists. Performance Monitoring: Track and report on … Problem Resolution: Address challenges proactively with critical thinking. About You Proven experience in a team leader or supervisory role. Experience in a contact centre environment with a focus on customer service. Experience using ticketing systems like Zendesk. Excellent communication skills, with stakeholder management experience. Strong time management and prioritization skills. Flexibility to adapt to changing priorities and challenges. Ideal More ❯

Social network you want to login/join with: Implementation and Customer Success Consultant, Brighton Client: Tracker Location: Brighton, United Kingdom Job Category: Other EU work permit required: Yes Job Views: 4 Posted: 10.06.2025 Expiry Date: 25.07.2025 Job Description: We’re a fast-growing SaaS company at the forefront of garment personalisation technology. Our platform enables embroidery and print … businesses to work smarter, faster, and at scale. As we expand into the US and focus on mid-sized and larger clients, we’re strengthening our implementation and customer success team. As an Implementation and Customer Success Consultant, you’ll play a key role in delivering Tracker, our SaaS garment decoration platform, to new and existing customers. You … warehouse operations, order management, and garment personalisation workflows. You’ll ensure a smooth onboarding experience, provide hands-on training and expert consultancy, and drive early value and long-term customer success. You’ll act as a trusted advisor throughout the lifecycle, working closely with the Senior Manager – Service Delivery and Customer Success, and collaborating with the Service More ❯

Solaris/AIX Servers during out-of-hours operations, ensuring high-level support service. This role is pivotal in contributing to team growth, optimising processes for efficiency, and enhancing customer satisfaction. The position involves troubleshooting, monitoring, and improving solutions, with a focus on maintaining SLAs and KPIs. Due to customer requirements, successful applicants must be eligible for SC … level UK Security Clearance. If you are a strong Unix or Linux Engineer, you can be trained into Solaris technology. Key Responsibilities: Deliver exceptional customer service, acting as a focal point during emergency support hours (24/7). Support disaster recovery tests across multiple virtual platforms. Address security vulnerabilities identified by the compliance team. Perform scheduled change … technical challenges. Support the development of infrastructure documentation, including incident logs and configuration records. Apply technical knowledge to address infrastructure-related challenges. Follow best practices and standards in infrastructure service delivery. Utilise technical skills to resolve infrastructure issues and incidents. Essential skills: Knowledge and hands-on Engineering experience with Unix/Linux/IBM AIX systems Minimum 2 years More ❯

Company Overview Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £110m turnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 84 for April 2025. Underlying its services is FluidOne’s national fibre network, Platform One, which is the most connected … the FluidOne group and ensuring alignment with the company's strategic goals. Technical Liaison: Work closely with the technical services team to understand and address client needs, ensuring seamless service delivery. Sales Strategy: Develop and implement effective sales strategies to achieve revenue targets and expand the customer base. Client Engagement: Engage with clients to understand their requirements, provide … tailored solutions and ensure customer satisfaction. Performance Monitoring: Monitor and analyse sales performance metrics, providing regular reports and insights to senior management. Market Analysis: Stay updated with industry trends, market conditions and competitor activities to identify opportunities and threats. Qualifications Proven experience in a sales leadership role within the IT services industry. Strong business development skills with a track More ❯

am-5.30 pm, Friday 9 am-5 pm) Company Overview: Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £110mturnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 84 for April 2025. Underlying its services is FluidOne's national fibre network … the FluidOne group and ensuring alignment with the company's strategic goals. Technical Liaison: Work closely with the technical services team to understand and address client needs, ensuring seamless service delivery. Sales Strategy: Develop and implement effective sales strategies to achieve revenue targets and expand the customer base. Client Engagement: Engage with clients to understand their requirements, provide … tailored solutions and ensure customer satisfaction. Performance Monitoring: Monitor and analyse sales performance metrics, providing regular reports and insights to senior management. Market Analysis: Stay updated with industry trends, market conditions and competitor activities to identify opportunities and threats. Qualifications: Proven experience in a sales leadership role within the IT services industry. Strong business development skills with a track More ❯

am-5.30 pm, Friday 9 am-5 pm) Company Overview: Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £110mturnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 84 for April 2025. Underlying its services is FluidOne's national fibre network … the FluidOne group and ensuring alignment with the company's strategic goals. Technical Liaison: Work closely with the technical services team to understand and address client needs, ensuring seamless service delivery. Sales Strategy: Develop and implement effective sales strategies to achieve revenue targets and expand the customer base. Client Engagement: Engage with clients to understand their requirements, provide … tailored solutions and ensure customer satisfaction. Performance Monitoring: Monitor and analyse sales performance metrics, providing regular reports and insights to senior management. Market Analysis: Stay updated with industry trends, market conditions and competitor activities to identify opportunities and threats. Qualifications: Proven experience in a sales leadership role within the IT services industry. Strong business development skills with a track More ❯