24 of 24 Customer Service Jobs in East Sussex

Job Title: Technical Consultant Job Location: Brighton Driving License: A full UK driving license is required Trident is a fast-growing, values-led Managed Service Provider based in Brighton. We’re known for delivering outstanding IT services, driving innovation, and fostering a vibrant, people-first culture. We seek a passionate individual to join our team looking to progress their … expertise and knowledge. In the capacity of Technical Consultant , your primary responsibility will be delivering exceptional customer service. This position demands a blend of advanced technical knowledge, adept problem-solving abilities, and strong communication skills. You should possess a natural inclination towards customer service, prioritising the customer experience while also maintaining a keen awareness of the … to Work scheme and tech discounts. Regular social and team-building events. ‘Refer a friend’ recruitment bonus scheme. Core Responsibilities: Providing end-to-end support, ownership, and resolution technical service remotely and onsite in line with Trident’s SLA’s/KPI’s. Demonstrate experience in a customer-facing role and an understand of the consulting process. Travel More ❯

and advance their careers in the industry. Main Responsibilities for the successful IT Support Engineer : As an IT Support Engineer, your role will involve a mix of client projects, service desk escalations, and on-site installations. This position requires strong technical expertise and a willingness to travel as needed. Build and maintain strong client relationships by providing exceptional customer service and proactive support. Travel to client sites for support and installation projects, ensuring seamless service delivery. Deliver first and second-line IT support to end-users, troubleshooting hardware, software, and network-related issues. Assist users with IT-related queries, ensuring they can work efficiently with business applications and systems. Diagnose and repair hardware issues while providing … or internal applications. Efficiently respond to Helpdesk Support requests through phone, text, tickets, and chat, ensuring prompt assistance. Troubleshoot and resolve support tickets within agreed SLA timelines, maintaining high service standards. Provide both remote and on-site support as required. Main requirements for the successful IT Support Engineer : Higher Diploma/Certification (Office365, Azure, A+, Network+, Security+) is desirable More ❯

DOE) Job Type: Permanent, Full time? Working Hours: Monday - Friday/8:20am - 5:30pm HRGO Recruitment are seeking a motivated Technical Analyst to join our clients in-house Service Desk Team. Reporting to the Head of Service, you will provide high-quality 2nd Line support and expertise to clients, ensuring timely and effective resolution of hardware and … software issues. The role will be critical in delivering exceptional customer service and technical proficiency. General duties: Delivering customer-focused 2nd Line Service Desk support for hardware and software issues. Prioritising incidents based on their business impact and urgency. Assessing the complexity of incidents and following escalation processes as required. Accurately logging all calls and incidents … into the Service Desk system. Ensuring all calls and tickets are responded to within established Service Level Agreements (SLAs). Proactively identifying potential or future issues at client sites before they escalate. Sharing technical knowledge and client-specific expertise with team members to enhance overall service delivery. Requirements: Windows Server Management experience Windows Desktop OS and Management More ❯

IT Support Engineer Job TitleOnsite IT Support Engineer Salaryup to £35,000 LocationBrighton (Onsite with a key client) Are you passionate about delivering top-tier IT support and exceptional customer service? Do you thrive in a fast-paced, client-facing environment where your technical skills and problem-solving abilities make a real impact? If so, we want to … remote support to end users Diagnosing and resolving technical issues across hardware, software, and networks Supporting project deployments and daily IT operations Ensuring client satisfaction through proactive communication and service excellence What You Bring Essential: Proven experience in IT support roles Strong knowledge of Windows Desktop (7-11), Office 365, Active Directory, DNS, and more Excellent communication and customer service skills Ability to work independently and as part of a team Full UK driving license (travel between sites required) Desirable: Experience with Mac OS X, Linux, Android Familiarity with Veeam, Hyper-V, ESXi, HP Aruba, SonicWall, ClearPass Knowledge of SQL, VOIP, SANS, and advanced networking Why Join Focus Group? At Focus Group, we're committed to delivering More ❯

but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience. Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital … Strategy, Digital Delivery and Digital Service all work together as a key enabler for the University to achieve this. We are currently looking for someone to join Digital Services. As a team we are known for keeping the show on the road! We have a variety of expertise, including Desktop and Audio Visual Services, Applications Support, Data Centre and … Operations, Procurement and Asset Management as well as Technical Services for our student campus at MediaCityUK. The culture and ethos of Digital Service is directed towards collaboration with others to enable continual Service improvement and innovative solutions which deliver outstanding customer service. So what will the role involve? The role is designed to develop the Universities Audio More ❯

Are you a tech-savvy problem solver with a passion for providing exceptional customer service? Do you want to work in an exciting and supportive environment? If you answered yes, then please read on! We are currently seeking an IT Support Executive to join our team and help us tackle 1st and 2nd line technical issues, working for … Documenting support procedures and maintaining accurate records of all support activities. To be successful in this role, you must have strong problem-solving skills, excellent communication abilities, and a customer-focused mindset. Previous experience: First and second line experience with hardware. Microsoft office packages. Firewall/security set ups. Our client offers a fun and social environment with a More ❯

be proud of, while enjoying the ride. What you'll do As a Complaints Manager, you will oversee processes and systems to ensure the efficient and effective resolution of customer complaints, addressing concerns promptly and maintaining compliance with regulatory standards. You will also champion the delivery of a first-class customer experience by guiding internal teams to ensure … operations support an exceptional customer journey. This role focuses on complaints operations, ensuring compliance, and driving improvements to reduce complaints. You will collaborate across all levels of the organisation, providing expert handling, guidance, and oversight to ensure the fair treatment of customers, including: Complaints Operations & Policy Build and execute a clear complaints strategy aligned with growth goals. Support complaints … actionable improvements and reduce complaints. Perform risk-based Quality Assurance and oversee training to maintain complaint-handling competence. Ensure FCA reporting requirements are met with accurate and timely submissions. Customer Experience Advocate for customer-centric improvements to enhance outcomes. Provide insights into customer needs, mapping journeys to identify key improvement areas. Support initiatives to boost satisfaction metrics More ❯

Job Title: Customer & Digital Specialist (French Speaking) Location: Hailsham Type: Full-time Languages: Fluent French (spoken & written) required; additional Southern European languages are a plus Salary: £28k-£32k HRGO Recruitment client is a fast-growing business operating on SAP and expanding reach across Europe. They are looking for reimagining customer service, harnessing technology, automation, and process improvement … to deliver best-in-class support. That's where you come in. Our client is looking for a customer service superstar with a tech mindset, someone who loves solving problems, working with data, and improving systems. This is not a traditional contact centre or telesales role. It's perfect for someone with a technical or analytical background who … s ready to roll up their sleeves and help transform how we support customers across all digital platforms. In this role, you will: Work on customer service improvement projects using automation, chatbots, and AI tools Help identify and fix root causes of repeat issues to reduce unnecessary customer contact Support customer queries with clarity, professionalism, and More ❯

Tridentis a fast-growing, values-led Managed Service Provider based in Brighton. Were known for delivering outstanding IT services, driving innovation, and fostering a vibrant, people-first culture. This is an excellent opportunity for a people manager with IT infrastructure expertise to join our leadership team and help shape the future of IT service delivery. What We Offer … to Work scheme and tech discounts. Central Brighton office with social spaces. Your Role: Lead and develop a high-performing technical team. Oversee project delivery and resource planning. Drive service quality and operational efficiency. Anticipate requirements and proactively manage available capacity. Collaborate with sales and service teams. Ensure ISO compliance and high security standards. Contribute to strategic direction … management of large teams - Having conducted performance reviews, workflow management etc. Technical knowledge of the MS stack - Windows OS, Windows Server, Active Directory, Exchange, VM-Ware. A passion for customer service and team development. Ready to make an impact? Discover us on trident.co.uk and apply now More ❯

the people they work with and the environment in which they operate. My client is seeking enthusiastic individual who demonstrate: A genuine passion for IT and computers.Strong communication and customer service skills.Excellent interpersonal strengths and a professional approach.Analytical and problem-solving capabilities.A logical mindset and strong organisational skills with attention to detail.Enthusiasm and a willingness to learn.The ability … As a Trainee Support Technician, you will: Serve as the first point of contact for clients via telephone and email.Enjoy interacting with a diverse range of clients, providing exceptional customer service.Maintain accurate records of client interactions and issues.Work effectively as part of a team to deliver solutions.Receive full in-house training to develop your skills.Working Hours: A 6-month More ❯

and paid ads Social and Content Creation: Run campaigns Content creation Creating email newsletters Brand marketing Manage business social media profiles such as Facebook, Twitter, LinkedIn, Pinterest & Instagram General: Customer service Some administration duties Ensure that reports and presentations are delivered to the highest level of quality Answer phones Meet and greet clients Market research of competitors Provide … Year 3 Months Positions Available 1 Closing Date Thursday, 25th September 2025 Start Date Friday, 26th September 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Analytical skills Team working Creative Initiative SEO PPC Social Media Qualifications Maths and English GCSE, grade 4-9 (Essential) Any More ❯

digital trading and performance reports. Provide technical assistance, when required, to our stores, regarding the online ordering system. Experience: Knowledge of ESP, CRM, EPR, PIM and GA4. Reviews/Customer Service/Loyalty/Site monitoring/Payment Gateways/A-B Testing Project management experience, with a willingness to multi-task and get things done. Strong analytical More ❯

Hybrid - 1 or 2 days a week in Brighton office A rapidly growing telecommunications company is seeking a dedicated Service Delivery Coordinator to join the Operations team. This is a fantastic opportunity to be the face of the company, ensuring a seamless experience for customers from sales handover to service activation. As a Service Delivery Coordinator, you … ll be at the heart of the customer journey, managing communications and coordinating the provisioning of new services. You'll work closely with customers, carriers, and internal teams to ensure timely and accurate service delivery. Key Responsibilities: Validating customer orders and gathering essential information. Assisting with orders and liaising with carriers throughout the order lifecycle. Ordering equipment … and services from key suppliers. Coordinating engineer visits to customer sites. Managing customer communications via email, phone, and video. Updating internal databases and handing over live services to support and accounting teams. Providing post-installation training to customers. Maintaining exceptional service for existing customers. Assisting with general office administration and phone queries. Key Skills: Customer-Focused More ❯

Electronic equipment and have clean driving license as the positons is field based. You don't need to have any EPOS experience—if you've worked in a field service role (even in a different industry), have a driving licence, and enjoy solving problems on the go, this could be your next big move. Attend customer sites to … install or swap out retail IT equipment Deliver great customer service and maintain a professional appearance Manage parts and stock from your company vehicle Complete all tasks to a high standard using our mobile job management system Support project rollouts and periodic training at HQ SKILLS & EXPERIENCE Clean driving licence and access to a van form Monday to More ❯

buy & sell up to 5 days a year. Recognised as one of the Best Companies to Work for in the UK, by Best Companies. About the role Join our customer support team in Brighton where you will be the first point of contact providing advice and technical support to our UK and German customers. Our incredible product support team … Paxton to trial and test new products or features What are we looking for? Fluent in speaking and writing German. For you to be passionate about providing first class customer service and want to learn a diverse product range. Do what you do best and learn about our products and technology and confidently communicate with customers. The right More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £28k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone More ❯

to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone More ❯

to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone More ❯

to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone More ❯

learning on the job and working towards a recognised qualification. Role You’ll gain experience in a wide range of office tasks, from document handling to supporting purchasing and customer service, in a friendly and fast-paced technical environment. Your duties will include: Answer phones and directing technical enquiries Managing incoming and outgoing emails Filing and organising documentation More ❯

This Customer & Digital Specialist role requires fluent French-speaking abilities and focuses on enhancing customer experiences within the industrial/manufacturing sector. You will handle customer service tasks and digital initiatives in a permanent position based in East Sussex Client Details The employer is an established business operating within the industrial/manufacturing sector. They are … their customers while fostering innovation and efficiency. Looking to make changes to software and implent AI, this company are looking to move forward in the market Description Provide excellent customer service to French-speaking clients via phone, email, and other platforms. Manage and process customer orders efficiently, ensuring timely delivery. Collaborate with internal teams to address customer inquiries and resolve issues promptly. Maintain and update digital platforms, including e-commerce and CRM systems. Analyse customer feedback to identify trends and recommend improvements. Assist in marketing and digital campaigns tailored to customer needs. Support the development of tools to enhance customer engagement. Contribute to the optimisation of digital processes within the industrial/manufacturing More ❯

workflow and diary system in a timely manner to allow instant access to all staff. - Produce client valuations in readiness for annual reviews and in line with the Client Service Agreement, raising invoices for additional requests which are not part of the paid service - Process servicing tasks in line with the Client Service Agreement, raising invoices for … meet company goals and targets. - To provide support to your colleagues where workloads need to be spread across the team to reach team goals. Experience and Qualifications: - Administration and customer service experience is essential. - Telephone based experience would be beneficial. - Financial Services experience would be beneficial. - Financial Services experience is essential preferably obtained in a life and pensions More ❯

in order to promote and sell Howdens kitchens, appliances and accessories to the Social Housing Sector. The successful candidates must be able to demonstrate a passion for delivering excellent customer service and an exceptional talent for building and securing business relationships. What will I be doing? - Meeting and surpassing sales targets through developing new and existing contracts - Making … Experience selling in the field/Area or across a region is a must - Anyone with experience selling kitchens or similar products is advantageous. - A passion for delivering excellent customer service and an exceptional talent for building and securing business relationships - Passionate about customer care and building business through trust and recommendations - Computer literate - Hold a full … we can offer you: - £45-60,000 OTE - Company car, laptop and mobile - Pension plan (up to 12% employer contributions) - 25 days rising to 27 days after 5 years service and 30 days after 10 years service - Staff discount on Howdens products - Share awards and prize draws About Howdens: Howdens Joinery is the UK s number one trade More ❯