1 to 25 of 30 Customer Service Jobs in East Sussex

and friendly, with loads of opportunities for growth and plenty of freedom to make a real impact? This could be the place for you! We are looking for a Customer Support Team Lead to join us at INSHUR. We're based in sunny Brighton and our company embraces a hybrid working model, allowing you to thrive in both collaborative … in exciting markets across multiple territories including the UK, US, and the Netherlands, with plans to expand into new European countries. Supported by (and reporting to) the Head of Customer Operations, you'll be joining a friendly team of 10 who believe in delivering a world class service experience to differentiate INSHUR from your average Insurance company. We … deeply about making INSHUR a place where everyone is building something special, that we can all be proud of, while enjoying the ride. What you'll do As a Customer Support Team Lead you will be responsible for leading and developing a team of Customer Support Associates. You'll coach, support, and motivate them to deliver exceptional service More ❯

Service Desk Analyst 6-Month Contract 100% on-site in East Sussex Start ASAP Your new company Join a respected organisation within the healthcare sector, committed to delivering high-quality IT support services that underpin essential NHS operations. You'll be part of a collaborative team that values professionalism, confidentiality, and service excellence. Your new role As an … IT Support Technician, you'll be the first point of contact for technical issues, providing responsive and effective support across a range of systems. You'll manage incidents and service requests using ITSM tools, support users with Microsoft Windows and Office 365, and carry out tasks in Active Directory such as password resets and account unlocks. Your role will … in this role, you'll bring:Education & Certifications NVQ Level 3 in IT or equivalent experience GCSEs including English and Maths ITIL Foundation certification Experience Proven background in a service desk or IT support environment Hands-on experience with ITSM tools Proficiency in supporting Microsoft Windows and Office 365 Familiarity with Active Directory functions Skills & Attributes Excellent communication and More ❯

Customer Software Support Engineer An established engineering and technology manufacturer based near Lewes, East Sussex , is seeking a Customer Software Support Engineer to join their expanding technical support team. This is a permanent, office-based role supporting clients across the UK and internationally with bespoke software systems used in transport and information technology applications. Location: Lewes, East Sussex … troubleshooting issues, and offering guidance via phone, email, Teams, and ticketing systems. This is an excellent opportunity for a technically minded engineer who enjoys problem-solving, software configuration, and customer interaction. Key Responsibilities Provide first-line technical support on proprietary software applications. Create, test and maintain customer databases and media content. Manage technical queries and tickets using an … and remote sessions. Maintain detailed and accurate technical records for all support cases. Essential Skills Software or database engineering background. Strong analytical and problem-solving ability. Excellent communication and customer service skills. Confident with Windows and Microsoft Office applications. Organised, self-disciplined and comfortable managing multiple projects. Desirable Experience with Jira or Microsoft AX. Knowledge of electrical or More ❯

Customer Software Support Engineer An established engineering and technology manufacturer based near Lewes, East Sussex , is seeking a Customer Software Support Engineer to join their expanding technical support team. This is a permanent, office-based role supporting clients across the UK and internationally with bespoke software systems used in transport and information technology applications. Location: Lewes, East Sussex … troubleshooting issues, and offering guidance via phone, email, Teams, and ticketing systems. This is an excellent opportunity for a technically minded engineer who enjoys problem-solving, software configuration, and customer interaction. Key Responsibilities Provide first-line technical support on proprietary software applications. Create, test and maintain customer databases and media content. Manage technical queries and tickets using an … and remote sessions. Maintain detailed and accurate technical records for all support cases. Essential Skills Software or database engineering background. Strong analytical and problem-solving ability. Excellent communication and customer service skills. Confident with Windows and Microsoft Office applications. Organised, self-disciplined and comfortable managing multiple projects. Desirable Experience with Jira or Microsoft AX. Knowledge of electrical or More ❯

Customer Care Advisor Location: Brighton Hours: Monday - Friday, 9:00am - 5:30pm Salary: £25,000 - £29,000 + Quarterly Bonus (after 6 months' employment) Are you a confident communicator who thrives in a fast-paced environment? Do you enjoy building relationships and providing outstanding customer support? If so, this could be the perfect role for you. We're … recruiting for a Customer Care Consultant to join a friendly and dynamic Helpdesk team in central Brighton. You'll play a vital role in supporting a major client, acting as the first point of contact for residents and stakeholders, ensuring their queries are handled with professionalism, care, and efficiency. The Role: Responding to incoming queries via phone and email … through a live Helpdesk Conducting customer feedback surveys over the phone Providing clear, accurate, and timely information to customers Tracking, monitoring, and resolving issues in collaboration with the wider team Supporting activities to keep customers informed and connected Thinking on your feet to handle a wide range of real-time queries About You: Excellent communication skills - both written and More ❯

be proud of, while enjoying the ride. What you'll do As a Complaints Manager, you will oversee processes and systems to ensure the efficient and effective resolution of customer complaints, addressing concerns promptly and maintaining compliance with regulatory standards. You will also champion the delivery of a first-class customer experience by guiding internal teams to ensure … operations support an exceptional customer journey. This role focuses on complaints operations, ensuring compliance, and driving improvements to reduce complaints. You will collaborate across all levels of the organisation, providing expert handling, guidance, and oversight to ensure the fair treatment of customers, including: Complaints Operations & Policy Build and execute a clear complaints strategy aligned with growth goals. Support complaints … actionable improvements and reduce complaints. Perform risk-based Quality Assurance and oversee training to maintain complaint-handling competence. Ensure FCA reporting requirements are met with accurate and timely submissions. Customer Experience Advocate for customer-centric improvements to enhance outcomes. Provide insights into customer needs, mapping journeys to identify key improvement areas. Support initiatives to boost satisfaction metrics More ❯

1st Line Support Engineer 25k - 27k Hove Area Are you a talented IT professional looking for an exciting opportunity to showcase your skills? We are seeking a proactive and customer-focused 1st Line Support Engineer to join our client's dynamic team at a leading IT managed service provider company. 1st Line Support Engineer Benefits: Access to pool … events High spec workstation setups including Nitro chairs Training Free drinks and snacks Breakout area for pool, table tennis and air hockey. Holiday entitlement increases based on length of service Some of the main duties of the 1st Line Support Engineer will include: Manage multiple tickets and projects Assisting technical support requests within the team Keeping the IT documentation … works where required. Occasional overtime offered What experience you need to be the successful 1st Line Support Engineer: Ability to work independently and as part of a team. Exceptional customer service skills and engagement. 1st Line Service desk experience Experience of working with Microsoft technologies (incl. AD, Windows Server, DNS, DHCP, NPS) Experience of working with network More ❯

1st Line Support Engineer £25k - £27k Hove Area Are you a talented IT professional looking for an exciting opportunity to showcase your skills? We are seeking a proactive and customer-focused 1st Line Support Engineer to join our client's dynamic team at a leading IT managed service provider company. 1st Line Support Engineer Benefits: Access to pool … events High spec workstation setups including Nitro chairs Training Free drinks and snacks Breakout area for pool, table tennis and air hockey. Holiday entitlement increases based on length of service Some of the main duties of the 1st Line Support Engineer will include: Manage multiple tickets and projects Assisting technical support requests within the team Keeping the IT documentation … works where required. Occasional overtime offered What experience you need to be the successful 1st Line Support Engineer: Ability to work independently and as part of a team. Exceptional customer service skills and engagement. 1st Line Service desk experience Experience of working with Microsoft technologies (incl. AD, Windows Server, DNS, DHCP, NPS) Experience of working with network More ❯

Managers to visit customers for a face-to-face meeting or virtual appointments. Build and maintain strong relationships with your personal book of clients through regular contact and impeccable customer services. Provide excellent customer service and represent the company brand positively. Manage and maintain the company CRM system, ensuring all sales-related activity is input accurately and More ❯

Managers to visit customers for a face-to-face meeting or virtual appointments. Build and maintain strong relationships with your personal book of clients through regular contact and impeccable customer services. Provide excellent customer service and represent the company brand positively. Manage and maintain the company CRM system, ensuring all sales-related activity is input accurately and More ❯

Managers to visit customers for a face-to-face meeting or virtual appointments. Build and maintain strong relationships with your personal book of clients through regular contact and impeccable customer services. Provide excellent customer service and represent the company brand positively. Manage and maintain the company CRM system, ensuring all sales-related activity is input accurately and More ❯

Managers to visit customers for a face-to-face meeting or virtual appointments. Build and maintain strong relationships with your personal book of clients through regular contact and impeccable customer services. Provide excellent customer service and represent the company brand positively. Manage and maintain the company CRM system, ensuring all sales-related activity is input accurately and More ❯

Permanent Salary:Competitive, details on application Driving License:A full UK driving license is required Travel:Occasional travel to client sites may be required Trident, a leading MSP (Managed Service Provider) based in the Southeast, seeks a driven and dynamic professional to join our team as aProfessional Services Manager. With over 30 years of experience, our team of business … technical consultants, field engineers, and resource coordinators. The successful candidate will be responsible for ensuring the delivery of services is profitable, efficient, and adequately resourced while also maintaining exceptional customer service. The candidate should have a strong understanding of relevant industry standards and practices. If you have experience leading a technical project delivery team and thrive in a fast … team to keep staff highly utilised and motivated. Anticipate requirements and proactively manage available capacity. Undertake audit/review requirements as needed and provide input as necessary to guide service development towards tactical and strategic objectives. Provide management, oversight and structure to the professional services operations processes. Work with the Service Delivery Manager by assisting in the resolution More ❯

Permanent Salary: Competitive, details on application Driving License: A full UK driving license is required Travel: Occasional travel to client sites may be required Trident, a leading MSP (Managed Service Provider) based in the Southeast, seeks a driven and dynamic professional to join our team as a Professional Services Manager . With over 30 years of experience, our team … technical consultants, field engineers, and resource coordinators. The successful candidate will be responsible for ensuring the delivery of services is profitable, efficient, and adequately resourced while also maintaining exceptional customer service. The candidate should have a strong understanding of relevant industry standards and practices. If you have experience leading a technical project delivery team and thrive in a fast … team to keep staff highly utilised and motivated. Anticipate requirements and proactively manage available capacity. Undertake audit/review requirements as needed and provide input as necessary to guide service development towards tactical and strategic objectives. Provide management, oversight and structure to the professional services operations processes. Work with the Service Delivery Manager by assisting in the resolution More ❯

ref 6732 Full time hours n a temporarybasis Key Responsibilities: Provide first and second-line technical support via phone, email, and in person. Log, manage, and resolve incidents and service requests using the Service Desk system. Troubleshoot hardware and software issues across desktops, laptops, mobile devices, and peripherals. Install, configure, and maintain IT equipment and applications. Escalate complex … issues to senior technicians or third-line support when necessary. Maintain accurate documentation of support activities and solutions. Deliver excellent customer service and communicate effectively with users of all technical levels. Support onboarding and offboarding processes, including account setup and equipment provisioning. Assist with system updates, backups, and routine maintenance tasks. If you are interested in the role More ❯

Sales & Operations Location: Trident Office, Brighton Employment Type: Full-Time Purpose of the Role The Internal Account Manager supports Relationship Managers by co-managing client accounts and delivering exceptional service . Acting as the primary daily point of contact for assigned clients, the role involves managing communications, addressing inquiries, and coordinating with internal teams to meet client expectations. The … each account, u tilising c ompany C RM and other client management tools. Collaboration & Coordination: Coordinate with internal departments such as professional services, operations, and purchasing to ensure seamless service delivery. Attend remote and onsite client meetings independently or alongside Relationship Managers as required . Act as a liaison between clients and internal teams to align and enhance service … preparing proposals, raising quotations, and managing tenders. Proactively identify growth opportunities within existing accounts. Administrative Support: Maintain accurate and up-to-date client records, including managing, reviewing, and closing service tickets. Source and specify IT hardware and software, negotiating the best prices and terms. Handle bookings, account documentation, and general administrative tasks efficiently . Problem Solving & Client Advocacy: Act More ❯

1st Line Support Engineer MSP | Hove, East Sussex We are currently working with a well-established Managed Service Provider (MSP) based in Hove that's looking to bring a 1st Line Support Engineer into their growing team. This is a full time onsite role. This is a fantastic opportunity for someone with a passion for tech and great customer service skills who's looking to build a career in IT support within a fast-paced, supportive environment. The Role: You'll be the first point of contact for a wide range of client IT issues, from password resets and Outlook issues to more complex troubleshooting, all within a structured escalation process. Ideal for someone with 618 months More ❯

working independently and as part of a team. High attention to detail and accuracy. Full training will be provided; however, a minimum of 2 years' IT experience is required. Customer service orientated, possessing excellent interpersonal skills and a demonstrable ability to establish and maintain strong working relationships with a wide variety of key stakeholders. Clean full Driving licence. More ❯

working independently and as part of a team. High attention to detail and accuracy. Full training will be provided; however, a minimum of 2 years' IT experience is required. Customer service orientated, possessing excellent interpersonal skills and a demonstrable ability to establish and maintain strong working relationships with a wide variety of key stakeholders. Clean full Driving licence. More ❯

teams Help drive continuous improvement and Lean processes Engineering Support Technician About You: Relevant technical qualification or hands-on experience in electronics/computers Background in technical support and customer service Strong problem-solving and organisational skills Excellent communication skills and attention to detail Self-motivated, proactive, and able to work under pressure Engineering Support Technician What's … on Offer: £28,000-£32,000 basic salary Private health and dental (after qualifying period) Non-contributory pension scheme Death in service benefit 25 days holiday + bank holidays Half-day Fridays This is a fantastic opportunity to join a long-established, respected engineering company with strong career prospects and a supportive culture. More ❯

Experience for the 1st line Support Technician Ability to work independently and as part of a team. Working in a pressurised environment handling multiple tickets and incoming requests Exceptional customer service skills and engagement. Minimum 1 year working within an MSP 1st Line Service desk experience Experience of working with Microsoft technologies Please apply as directed More ❯

commissioning. Track progress against milestones and proactively manage risks and delays. Stakeholder Engagement Facilitate kick-off meetings and regular check-ins with clients. Collaborate with engineering, billing, legal, and customer service teams. Ensure all stakeholders are aligned and informed throughout the onboarding lifecycle. Documentation & Compliance Maintain accurate onboarding documentation and site records. Ensure compliance with regulatory and contractual More ❯

commissioning. Track progress against milestones and proactively manage risks and delays. Stakeholder Engagement Facilitate kick-off meetings and regular check-ins with clients. Collaborate with engineering, billing, legal, and customer service teams. Ensure all stakeholders are aligned and informed throughout the onboarding lifecycle. Documentation & Compliance Maintain accurate onboarding documentation and site records. Ensure compliance with regulatory and contractual More ❯

Officer Location - East Sussex Hourly Rate - £14 Duration - 3 Months initially Ir35 - Inside (Must use an umbrella company) We are seeking an Assistant ITS Support Officer to join our Customer Services Team within IT Services. This is a great opportunity to support staff and students by delivering a high-profile "Expert Helpdesk" service. About the Role You will contribute … to the day-to-day delivery and support of a wide range of ICT services, including incident management, service requests, and first-stage problem resolution. Working closely with colleagues across IT Services, you'll help ensure users have an excellent experience while making the most of our technology. Key Responsibilities Provide front-line IT support, advice, and guidance to … staff and students. Diagnose and resolve issues with devices, applications, networking, AV equipment, and collaboration tools. Record and track incidents and service requests, escalating when necessary. Maintain knowledge base articles and contribute to customer communications. Support continuous improvement through feedback and collaboration with the wider team. About You Strong communication and interpersonal skills with the ability to build More ❯

ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's More ❯