1 to 25 of 48 Customer Service Jobs in Bristol

Motability Operations are currently recruiting for Application Experience Advisors' to join our brand-new Application Experience Team in Bristol on a full-time, permanent basis. Forming part of our Customer Contact Services Department, you will be responsible for supporting the application process for both car dealerships and Motability Scheme customers across phone, email and live chat. Ultimately, you will … ensure where possible that you deliver an excellent end to end service to your customers; the Motability Scheme users. This is a varied role where you will have the chance to work together with other areas of your team and also the wider business. This is a Full-Time position covering 38 hours a week with brilliant starting salary … two role play exercises over the telephone and a face to face interview with one of the Managers. Qualifications To be successful in the role, you should possess a customer-focused attitude where you naturally put the customer experience at the centre of your thought processes. You look to meet their needs and solve their problems. Be a More ❯

Help shape customer service decisions through data. Use Power BI and SQL to spot trends and improve customer experience. Join a friendly Bristol-based team with a collaborative culture. Gain exposure to senior stakeholders and make a real business impact. This is a chance for an experienced MI Analyst to join a busy and supportive Customer Service team on a 12-month fixed-term contract (we also have an 8-month FTC available for this role too). This is a great opportunity for someone with a year or two of experience in MI analysis to develop their skills, work on meaningful projects, and directly influence how the business understands and supports its customers. … What youll be doing: Youll be the go-to person for producing reports, spotting trends, and creating insight that shapes how the customer service team operates. Day-to-day, youll run and maintain regular reporting, build visual dashboards, and carry out deeper analysis to understand key topics like customer churn, call volumes, and reasons for customer More ❯

Online member support agent with a fast paced, growing entrepreneurial fintech business, working with live chats and emails to provide excellent customer service. There’s bags of training and career development with the team and indeed the business, this is just the start of your journey! Our client values it’s employees highly and will genuinely support your progress. … month in Bristol and 4 x per year in London (costs will be covered by the employer for the travel to London). This is more than an ordinary customer service role, you’ll be solving problems via live chat and emails for an app based business. Experience of working within credit/financial services would be very … useful but isn’t essential, as long as you’ve worked within email customer services we’d love to hear from you. You’ll need to get your head round specific financial information, so the ability to learn quickly and effectively is important. You’ll be able to work remotely for the most part, and just visit either Bristol More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through More ❯

learn, grow & lead? Join us as a CAD & Technical Support Supervisor in Bristol! This is role is critical in leading our frontline technical team to deliver high-quality, responsive customer service regarding our Siniat product offerings. What youll do: Lead, coach, and support the 1st Line Technical Support team to deliver a responsive, customer-focused service. Manage … the process of handling inbound technical enquiries, to include triaging, escalating, and resolving in line with service level agreements. Oversee project pack reviews and ensure accurate CAD production to support customer specifications. Utilise CRM systems effectively, track team performance, and implement process improvements. Collaborate cross-functionally with technical and commercial colleagues to promote Etex and Siniat solutions. Measure … and report on team activity, manage risks, and ensure continuous improvement in technical service delivery. What youll bring: A passion for delivering excellent service, and experience in inspiring and motivating a team to do the same. Experience in managing remote customer service or technical support across multiple channels. Working knowledge of CAD and the ability to More ❯

Field Services Team Leader Location: Bristol (on-site with travel across the West region as required) Contract: Fixed-term, 6 months (likely extension) Customer: Large Public Sector organisation Security: SC Clearance essential (current/active) The opportunity Lead a high-performing field services team delivering exceptional end-user IT services for a major public sector customer. You'll drive … SLA attainment, service improvement, and a consistently excellent user experience while coaching a team of 5-7 engineers and collaborating closely with service managers and operational stakeholders. What you'll do Lead & coach a team of 5-7 engineers to deliver a contractually compliant, customer-focused service. Run daily stand-ups to surface risks/issues early … and manage them through to resolution. Partner with service managers & customer stakeholders to keep operations smooth and transparent. Use data & reporting (KPIs/SLAs, trends, performance indicators) to drive continuous improvement. Forecast resources & skills using demand data and key relationships; align with the Technical Resource Group (TRG) to keep capability fit for purpose. Collaborate across delivery with the More ❯

Field Services Team Leader Location: Bristol (on-site with travel across the West region as required) Contract: Fixed-term, 6 months (likely extension) Customer: Large Public Sector organisation Security: SC Clearance essential (current/active) The opportunity Lead a high-performing field services team delivering exceptional end-user IT services for a major public sector customer. You'll drive … SLA attainment, service improvement, and a consistently excellent user experience while coaching a team of 5-7 engineers and collaborating closely with service managers and operational stakeholders. What you'll do Lead & coach a team of 5-7 engineers to deliver a contractually compliant, customer-focused service. Run daily stand-ups to surface risks/issues early … and manage them through to resolution. Partner with service managers & customer stakeholders to keep operations smooth and transparent. Use data & reporting (KPIs/SLAs, trends, performance indicators) to drive continuous improvement. Forecast resources & skills using demand data and key relationships; align with the Technical Resource Group (TRG) to keep capability fit for purpose. Collaborate across delivery with the More ❯

involve: Maintain and repair complex Analogue & Digital CCTV Systems across public highways, shopping malls, custodial facilities, and general areas Manage and maintain functional and managed control rooms. Provide excellent customer service while working to Service Level Agreements (SLAs) Support and maintain Perimeter Detection Systems. Execute planned preventative maintenance (PPM) Update the helpdesk on job status and outcomes. … What We're Looking for the role of CCTV Engineer: Experience in repair & maintenance of security systems (CCTV, access control, alarms, or fire systems). Strong customer service skills. Knowledge of Access Control systems with Site Mustering (advantageous). A valid driving license. Flexibility with working hours when required. Desirable experience with: PIDs, Galaxy Alarms, Cortech, CEM Access More ❯

involve: Maintain and repair complex Analogue & Digital CCTV Systems across public highways, shopping malls, custodial facilities, and general areas Manage and maintain functional and managed control rooms. Provide excellent customer service while working to Service Level Agreements (SLAs) Support and maintain Perimeter Detection Systems. Execute planned preventative maintenance (PPM) Update the helpdesk on job status and outcomes. … What We're Looking for the role of CCTV Engineer: Experience in repair & maintenance of security systems (CCTV, access control, alarms, or fire systems). Strong customer service skills. Knowledge of Access Control systems with Site Mustering (advantageous). A valid driving license. Flexibility with working hours when required. Desirable experience with: PIDs, Galaxy Alarms, Cortech, CEM Access More ❯

troubleshooting, resolving and escalation of daily support incidents/requests received via ticketing system General AD and M365 user creation and modifications General server room and infrastructure maintenance Maintaining customer machines, installing software and updates to ensure they are fully patched and resolving any known vulnerabilities Supporting users in the use of computer equipment by providing necessary training and … advice Liaise with 3rd part support partners to resolve issues Maintain a high degree of customer service General Requirements Full UK driving licence Previous experience in an IT Support environment Good general IT skills and knowledge Proficiency with Operating systems like MS Windows and Server Experience in troubleshooting and resolving hardware issues Microsoft AD and M365 familiarity Solid … understanding of network principles and network troubleshooting Ability to work independently and as part of a team Excellent problem-solving abilities Strong communication and customer service skills Smart and presentable at all times Relevant IT certifications and knowledge in setting up and maintaining virtualised environments would be beneficial More ❯

IT Service Team Lead Location: Bristol - Abbeywood Contract: 6 months (with likely extension) Clearance: SC Cleared (Must hold Active SC) We're supporting a large public sector customer in Bristol who require a talented IT Service Team Leader to manage a team of engineers within their IT services function. You'll be responsible for leading … engineers, ensuring SLAs and KPIs are consistently met while driving service improvements and delivering a first-class customer experience. This role is perfect for someone with a strong track record of leading IT service teams, managing escalations, and building strong customer relationships in a structured service delivery environment. Key responsibilities: Lead and motivate a team … of engineers to deliver compliant IT services Host daily calls and ensure issues are resolved effectively Engage with service managers and stakeholders to maintain smooth delivery Use reporting and data to drive performance and resource forecasting Manage escalations, complaints, and process improvements Conduct regular 121s and ensure high team engagement What we're looking for: Strong leadership and organisational More ❯

the Company: Join a leading Facilities Management provider delivering hard and soft services to a range of commercial and industrial clients nationwide. We pride ourselves on providing first-class customer service and a supportive team culture, offering engineers the tools, training, and autonomy to thrive in their roles. Role Overview: We are looking for a skilled Mobile Fabric … sites in the North Somerset area. You will be responsible for ensuring buildings are safe, well-maintained, and compliant, working closely with the wider FM team to deliver exceptional service to clients. Key Responsibilities: Carry out planned preventative maintenance (PPM) and reactive repairs on a range of building fabric systems. Undertake general building maintenance tasks, including carpentry, plumbing, painting … duties. Respond quickly and effectively to reactive maintenance requests. Complete all job sheets and paperwork accurately, maintaining compliance with company procedures. Liaise with clients and site teams, providing excellent customer service at all times. Ensure all work is carried out safely and in accordance with health & safety guidelines. Support the wider engineering team with additional duties as required. More ❯

where you will provide technical sales support and be fully trained on electrical products with a great work life balance? This is a great opportunity for someone who is customer service focussed that is interested in design or engineering products that wants to start their career and be fully trained with great career prospects This company have been … they are renowned for offering a great service. This is a great opportunity for someone to start their career within electrical engineering. This role will suit someone with a customer service attitude and an interest in engineering and has a commercial aptitude. The Role: *Office based Monday to Friday, 8am-5pm *Providing Phone technical sales support for customers More ❯

where you will provide technical sales support and be fully trained on electrical products with a great work life balance? This is a great opportunity for someone who is customer service focussed that is interested in design or engineering products that wants to start their career and be fully trained with great career prospects This company have been … they are renowned for offering a great service. This is a great opportunity for someone to start their career within electrical engineering. This role will suit someone with a customer service attitude and an interest in engineering and has a commercial aptitude. The Role: *Office based Monday to Friday, 8am-5pm *Providing Phone technical sales support for customers More ❯

a day-to-day basis, the postholder will be tasked with using their technical skills to help the team deliver key pieces of analyses relating to understanding and predicting customer behaviour. They will also work on turning these analyses into actionable insights which the business can use. Main Responsibilities Building Machine Learning models that provide insight into customers and … helps the business predict customer behaviour around scheme misuse, EV transition and affordability. These models are essential as the business undergoes transformation to become data driven and make evidence-based decisions. Provide insight into customer behaviour, choices and preferences using statistical methods such as regression and hypothesis testing to analyse data from our customer database. Building dashboards … that is able to tell a story and provide the business with key insights on customer behaviour. Analyse customer research data to gain insights on customer behaviour using Natural Language Processing (NLP) techniques such as sentiment analysis and topic modelling. Provide education to both internal and external stakeholders about the modelling process, including the assumptions and methodology More ❯

Field Service Engineer - Shape the Future of Diagnostics Are you passionate about technology, problem-solving, and making a real difference in healthcare? An established UK-based IVD company with over 40 years of expertise in clinical, food, veterinary, and environmental diagnostics is looking for a motivated Field Service Engineer to join its growing service team. This is … calibrations. Troubleshoot technical issues to minimise downtime for customers. Provide hands-on technical training and support to end-users. Collaborate with Sales, Operations, and Technical Support to deliver exceptional customer service. Maintain accurate service records in line with regulatory standards. What We're Looking For A degree/diploma in Engineering, Biomedical Science, Electronics , or a related field. … Experience in field service, instrumentation, or laboratory diagnostics (but full training provided for Biomedical Scientists). Strong problem-solving skills with a mechanical/electrical mindset. Excellent communication and customer service skills. A proactive, independent worker who's flexible and travel-ready. Full UK driving licence (essential). Knowledge of ISO 13485/CE/UKCA quality More ❯

Field Service Engineer - Shape the Future of Diagnostics Are you passionate about technology, problem-solving, and making a real difference in healthcare? An established UK-based IVD company with over 40 years of expertise in clinical, food, veterinary, and environmental diagnostics is looking for a motivated Field Service Engineer to join its growing service team. This is … calibrations. Troubleshoot technical issues to minimise downtime for customers. Provide hands-on technical training and support to end-users. Collaborate with Sales, Operations, and Technical Support to deliver exceptional customer service. Maintain accurate service records in line with regulatory standards. What We're Looking For A degree/diploma in Engineering, Biomedical Science, Electronics , or a related field. … Experience in field service, instrumentation, or laboratory diagnostics (but full training provided for Biomedical Scientists). Strong problem-solving skills with a mechanical/electrical mindset. Excellent communication and customer service skills. A proactive, independent worker who's flexible and travel-ready. Full UK driving licence (essential). Knowledge of ISO 13485/CE/UKCA quality More ❯

Field Service Engineer - Shape the Future of Diagnostics Are you passionate about technology, problem-solving, and making a real difference in healthcare? An established UK-based IVD company with over 40 years of expertise in clinical, food, veterinary, and environmental diagnostics is looking for a motivated Field Service Engineer to join its growing service team. This is … calibrations. Troubleshoot technical issues to minimise downtime for customers. Provide hands-on technical training and support to end-users. Collaborate with Sales, Operations, and Technical Support to deliver exceptional customer service. Maintain accurate service records in line with regulatory standards. What We're Looking For A degree/diploma in Engineering, Biomedical Science, Electronics , or a related field. … Experience in field service, instrumentation, or laboratory diagnostics (but full training provided for Biomedical Scientists). Strong problem-solving skills with a mechanical/electrical mindset. Excellent communication and customer service skills. A proactive, independent worker who's flexible and travel-ready. Full UK driving licence (essential). Knowledge of ISO 13485/CE/UKCA quality More ❯

Description At Motability Operations, we put our customers and users at the heart of everything we do - and it shows. With an exceptional 96% customer satisfaction score, our UX team plays a critical role in shaping intuitive, inclusive, and impactful digital experiences that genuinely make a difference in people's lives. Joining our UX team means stepping into a … collaborative and cross-functional environment where your voice matters. You'll work as part of Product squads co-creating solutions grounded in real customer needs. We believe the best experiences come from deep understanding, which is why we embed continuous user research, data insights, rapid prototyping, and iterative testing into our design process. What you'll be doing Lead … and influence user centred design Champion user centred design and inclusive research so customer insight, behavioural data and service metrics inform decisions at roadmap and portfolio level. Build trusted relationships with senior stakeholders, influencing direction through clear narratives, artefacts and measurable goals. Promote accessibility and inclusion, with strong practical knowledge of WCAG 2.2 and how to apply it More ❯

Description At Motability Operations, we put our customers and users at the heart of everything we do - and it shows. With an exceptional 96% customer satisfaction score, our UX team plays a critical role in shaping intuitive, inclusive, and impactful digital experiences that genuinely make a difference in people's lives. Joining our UX team means stepping into a … collaborative and cross-functional environment where your voice matters. You'll work as part of Product squads co-creating solutions grounded in real customer needs. We believe the best experiences come from deep understanding, which is why we embed continuous user research, data insights, rapid prototyping, and iterative testing into our design process. What you'll be doing Lead … and influence user centred design Champion user centred design and inclusive research so customer insight, behavioural data and service metrics inform decisions at roadmap and portfolio level. Build trusted relationships with senior stakeholders, influencing direction through clear narratives, artefacts and measurable goals. Promote accessibility and inclusion, with strong practical knowledge of WCAG 2.2 and how to apply it More ❯

their best ability. We are growing quickly and need to recruit another valued member of the team. Could that be you? Role Summary You will provide support to the Service Operations Manager and Senior Support Analyst in dealing with customer incidents and requests, maintaining asset management records, diagnosing software application issues and supporting the engineering and product teams … comparable experience should still apply if they believe they can demonstrate the right attitude and aptitude, and/or have transferable skills. Although the role is primarily focused on customer support you will have the opportunity to spend time and become involved in every aspect of our organisation, should you desire. We work predominantly in the rail sector across … a broad range of cutting edge technology challenges - and an interest in rail would be advantageous. Responsibilities ● Provide a high level of customer service to our client base. ● Learn our application and service to provide technical support. ● Carrying out technical troubleshooting of in-service devices via VPN using command line and GUI. ● Operate our ticketing system More ❯

per annum + £4,000 shift rotation allowance Total Potential Salary: £37,000 – £40,000 per annum Start Date: ASAP About the Role We are hiring a proactive and customer-focused Support Analyst to join our client's Customer Operations team. Reporting directly to the Head of Customer Operations, this home-based role offers an excellent opportunity … to support customers across UK and US time zones as part of a well-established SaaS business. You’ll play a key part in ensuring exceptional customer service by providing technical support and troubleshooting assistance, with a focus on delivering a high-quality support experience to users of the platform. Working Hours This role follows a rotating shift … GMT/BST Shift 2: 14:00 – 22:00 GMT/BST The shift alternates weekly between two Support Analysts (including this role), ensuring seamless customer support across both regions. Shift adjustments may be required to cover colleague annual leave and public holidays (UK Bank Holidays and US Federal Holidays are shared between the team). Note: Support is More ❯

Service Desk Analyst - Bristol An exciting opportunity to join an established Bristol based client who are seeking a new member of their Helpdesk team which support an internal user base of 700 people. This could be suitable for someone with experience in a 1st line role or perhaps someone with a background in customer service and a … keen interest and knowledge of Information Technology areas such as Networking, Windows desktop environments, M365 environments etc. Excellent training opportunities will be provided for the successful candidate. The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets. This role … working in Bristol. The team cover a shift pattern operating from 7.30am - 5pm. Good benefits, training and career progression are offered together with a competitive basic salary. If this Service Desk Analyst role sounds of interest please get in touch with your latest CV. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. More ❯

Service Desk Analyst - Bristol An exciting opportunity to join an established Bristol based client who are seeking a new member of their Helpdesk team which support an internal user base of 700 people. This could be suitable for someone with experience in a 1st line role or perhaps someone with a background in customer service and a … keen interest and knowledge of Information Technology areas such as Networking, Windows desktop environments, M365 environments etc. Excellent training opportunities will be provided for the successful candidate. The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets. This role … working in Bristol. The team cover a shift pattern operating from 7.30am - 5pm. Good benefits, training and career progression are offered together with a competitive basic salary. If this Service Desk Analyst role sounds of interest please get in touch with your latest CV. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. More ❯

Description At Motability Operations, we put our customers and users at the heart of everything we do - and it shows. With an exceptional 96% customer satisfaction score, our UX team plays a critical role in shaping intuitive, inclusive, and impactful digital experiences that genuinely make a difference in people's lives. Joining our UX team means stepping into a … collaborative and cross-functional environment where your voice matters. You'll work as part of Product squads co-creating solutions grounded in real customer needs. We believe the best experiences come from deep understanding, which is why we embed continuous user research, data insights, rapid prototyping, and iterative testing into our design process. What you'll be doing Design … end-to-end Create evidence-based user journeys across web and native experiences. Partner with service designers to understand the wider context of services and touchpoints. Generate and refine ideas that solve customer and business problems. Produce prototypes and high-fidelity designs, using them to test with users and achieve stakeholder buy-in. Collaborate closely with engineers and More ❯