1 to 25 of 33 Customer Service Jobs in Bristol

term contract for an initial 6-month period with likely extension.The successful candidate will have a track record of leading IT services teams, achieving KPIs and SLAs and managing service improvements resulting in a first-class customer experience. Responsibilities Lead and manage a team of 5-7 engineers to deliver the required contractually compliant service to the … customer(s) Lead Daily calls with support team to ensure issues are identified and managed appropriately Engage with client service managers and customer stakeholders to ensure service is running smoothly Use reporting to understand data and performance indicators to drive service improvement Use data and key relationships to forecast future resource requirements Work with client … to ensure resources and skill levels are fit for purpose Work with the service delivery lead, other service team leaders and internal operational teams Identify, record and manage issues to improve processes and service Manage escalations and engage appropriate teams through to successful resolution Manage formal complaints and dissatisfied users Suggest and support new processes, changes to More ❯

The Job: Were delighted to be assisting our client with their need for a 2 nd Line Support Engineer to join their growing IT team. Supporting their service desk where their Service Desk Engineers are the first contact point for their clients when reporting and resolving service incidents and requests. Their Service Desk team deliver excellent … customer service to their customers.You will be able to continuously grow and develop your skills and certifications working alongside their clients and as their business grows. Responsibilities will include: Provide one touch close troubleshooting on initial ticket logging Call handling and troubleshooting via telephone and remote support software Logging of changes and troubleshooting steps taken using CRM system … Accurate time logging and updating tickets Adhering to standard operating processes Updating documentation in line with best practice and SOPs Providing a high level of customer service to all clients Liaising with 3rd party software vendors Determine root causes and implement short/long term fixes where appropriate Work toward achieving team and company KPIs The Person: For More ❯

Junior Scheduler/Junior Customer Service (Tech/IT) £25,000 - £28,000 + Full Technical Training + Hybrid + Career Progression + Bonus + Gym Discount Office Based, with Hybrid 2-3 times per week, commutable from Filton, Stoke Gifford, Hambrook, North Bristol, Bradley Stoke, Patchway, Winterbournbe, Emersons Green and surrounding areas. Are you highly organised individual … you will play a pivotal role in the success of the team. This company have been established for over 20 years, and strive to provide a first in class service, they have a low staff turnover and a great close knit team culture and are now looking to expand. This role will suit a highly organised individual passionate about … opportunity to progress your career, further yourself through fantastic training all whilst retaining a great work life balance. The Role: *Supporting Field Engineers, Customers and Technical Support staff *Managing customer expectations to deliver a brilliant service *Office and home based, 9am-5pm with lots of training The Person: *Highly organised Reference Number: (phone number removed) To apply for More ❯

Junior Scheduler/Junior Customer Service (Tech/IT) £25,000 - £28,000 + Full Technical Training + Hybrid + Career Progression + Bonus + Gym Discount Office Based, with Hybrid 2-3 times per week, commutable from Filton, Stoke Gifford, Hambrook, North Bristol, Bradley Stoke, Patchway, Winterbournbe, Emersons Green and surrounding areas. Are you highly organised individual … you will play a pivotal role in the success of the team. This company have been established for over 20 years, and strive to provide a first in class service, they have a low staff turnover and a great close knit team culture and are now looking to expand. This role will suit a highly organised individual passionate about … opportunity to progress your career, further yourself through fantastic training all whilst retaining a great work life balance. The Role: *Supporting Field Engineers, Customers and Technical Support staff *Managing customer expectations to deliver a brilliant service *Office and home based, 9am-5pm with lots of training The Person: *Highly organised Reference Number: 261786 To apply for this role More ❯

What's In It for You? We believe in rewarding talent. Here's what you can expect: Competitive salary ️ Paid travel time and optional overtime Industry-leading callout payments (Service roles only) Engineering commission scheme + sales referral incentives Company vehicle, tools, uniform, PPE - everything you need to succeed ️ 25 days holiday + bank holidays (Option to buy extra … days in our holiday purchasing scheme) Pension matched up to 7% Ongoing training and access to our Engineering Career Ladder Recognition programmes and long-service culture (20+ years average!) Staff referral bonus - up to £2,000 Professional Development - We are committed to investing in our team's growth. As part of this role, you'll have access to fully … work. What You'll Be Doing Installing or servicing cutting edge Fire & Security systems in a commercial environment - including Intruder Alarms, Access Control, CCTV, and Fire Alarms. Delivering exceptional customer service and technical support. Diagnosing and resolving faults with confidence and precision. Managing your time effectively and completing all documentation to a high standard. What We're Looking More ❯

integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Workplace Services and Cyber Security & Networking. Values: Open, Trusted and Bold Trusted Partners: Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner HPE: Platinum Partner - FY23 UK&I Solution Provider of the Year Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio … Fortinet: Elite VIP Program - one of only 2 in the UK AWS: Advanced Solution & Managed Service Provider Program Job Description As the first point of contact for customers, the Field Engineer plays a crucial role in determining customer needs and providing on-site technical support across various sites. This role requires proficiency in handling various technical tasks and … equipment, ensuring effective service delivery and customer satisfaction across multiple sites. Key Responsibilities: On-Site Support and Triage: Perform support and triage activities for Desk, Wall, and Floor ports. Manage WAP ceiling ports and Equipment Room patching of access Switches. Support Shared Printers (GovPrint), Audio Visual Equipment, Room Booking Tablets, and Digital Signage. Incident Management: Escalate incidents to More ❯

solutions, seeks an experienced Field Services Technician. You will be pivotal in aiding clients and other in-house teams, by leading the installation and maintenance of advanced solutions at customer sites. The mission is to connect the disconnected, bridge the connectivity gap, and unlock the full potential of organisations worldwide. Key Responsibilities: Service Delivery:Effective and timely delivery … of services through installation, configuration, and commissioning of all advanced solutions. Customer Experience: Meet and exceed customer expectations, which is measured through customer satisfaction and feedback data. Brand Representation:Alwaysmaintaina professional and positive image and provide excellent customer service whilst on-site. Safe Working: Undertake work according to policies and procedures, health and safety standards … Scheme Enhanced Maternity Leave Enhanced Paternity Leave 5 Paid Charity Days per year Free Gym Membership* Health and Dental Care options* Private Health Cover* Team away days Death in service at four times the salary Paid extended parental leave* Paid bereavement leave for those you love, not just direct family *part of the broader range of extended benefits to More ❯

to submit your CV for this role. Candidates with the experience or relevant job titles: Assistive Technology, Tutor, Teacher, Teaching, Student Support, Learning Assistant, Teaching Assistant, IT, Higher Education, Customer Service Assistant, Customer Support, Study Coach, Teaching Coach, 1-1 Tutor, 1-1 Support, Administrator, Special Education, Social Care, Social Care Assistant, Social Care Support Worker, SEN More ❯

to submit your CV for this role. Candidates with the experience or relevant job titles: Assistive Technology, Tutor, Teacher, Teaching, Student Support, Learning Assistant, Teaching Assistant, IT, Higher Education, Customer Service Assistant, Customer Support, Study Coach, Teaching Coach, 1-1 Tutor, 1-1 Support, Administrator, Special Education, Social Care, Social Care Assistant, Social Care Support Worker, SEN More ❯

About the Company: Our client is a growing and ambitious Technology Solutions Provider (TSP) known for delivering high-quality IT services and technical solutions. With a strong reputation for customer excellence, they support businesses in optimising their IT infrastructure, enhancing security, and ensuring seamless connectivity. They are now looking for a talented Senior IT Engineer to join their team … and play a crucial role in delivering expert IT support and project solutions to their clients. About The Opportunity: We’re looking for a motivated and customer-focused IT Support Engineer to join our client's growing team. As a key part of our Service Desk, you’ll be the first point of contact for their end clients … printers, and mobile devices Troubleshoot issues with Microsoft Windows, Office 365, and networking Escalate more complex tickets to Level 2 or Level 3 engineers when required Log and manage service desk tickets, ensuring updates and follow-ups are timely Assist with user account creation, password resets, and basic Active Directory tasks Support software installations, updates, and hardware setups Maintain More ❯

full-time, permanent basis. About the role The Contact Centre Manager is responsible for direct line management of 15 Advisors and regular engagement with clients along with supporting the Customer Contact Director with leading the customer contact strategy. Responsibilities Leading, coaching and developing a team of c15 Advisors to deliver against performance targets Owning the customer contact … day and escalation point Acting as the technical SME for contact centre platforms Building strong trusted relationships with clients and internal teams Required skills & experience Experience leading high-performing customer service teams within a regulated contact centre environment, preferably Financial Services Preferably have experience with vulnerable customers Expert in coaching, people development and performance management Ability to be … hands-on with the day-to-day team management whilst also involved in the long-term strategy Proven track record of driving service improvement and operational efficiency Expert in contact centre technologies, sourcing and implementing platforms including telephony, CRM, WFM, QA tools and Knowledge Systems Excellent stakeholder management and communication skills, experienced in collaborating closely with other departments. Next More ❯

SBS, you will be at the forefront of our client interactions, ensuring their success and satisfaction. You will work closely with our clients to understand their needs, provide exceptional service, and facilitate long-term partnerships. We have found that previous successful Client Relationship Managers have often come from roles such as Junior Project Management, Business Analyst, or Operations. If … you have experience in these areas and are passionate about building strong client relationships, we encourage you to apply. Responsibilities Managing, and aiming to improve, the overall customer relationship, delivering reliable operational support and customer service. Responsible for understanding, monitoring and implementing the contractual terms and service level agreement. Acknowledging customers promptly and treating them in a … internally with delivery teams. Work closely with account managers to help drive the strategic success of clients. Maintain control systems to ensure accurate representation of client health. Manage each customer's backlog, accurately set expectations and deliver to timelines. Lead client account review meetings, with the inclusion of a presentation, and ensure proper preparation. Travel as required to attend More ❯

Field Support Specialist. Barron McCann Ltd is an independent IT service provider offering a range of IT support services, from help desk through to rapid response on sight repair and maintenance; our customers are some of the most prestigious names on the high street. Main Duties and responsibilities: Carry out technical site visits as required for repairs on IT … outcome Provide support for engineer's development plans to improve their capabilities Be prepared and available to undertake any relevant training as required Provide a timely, polite and effective service Provide on-call cover during evenings and weekends on a rotational basis There is a requirement to work at various heights, therefore, the ability to carry out work using … other such equipment is a requirement Skills, Knowledge & Experience: Essential: Experienceof maintaining and installing EPoS equipment Detailed knowledge of computer hardware (EPoS, PC's, IP networks, WiFi networks and Service Hardware) Planning and organisational skills; able to establish efficient and appropriate plans, and adapt quickly and effectively too unexpected changes Customer service; understands and responds to customer More ❯

Field Support Specialist. Barron McCann Ltd is an independent IT service provider offering a range of IT support services, from help desk through to rapid response on sight repair and maintenance; our customers are some of the most prestigious names on the high street. Main Duties and responsibilities: Carry out technical site visits as required for repairs on IT … outcome Provide support for engineer's development plans to improve their capabilities Be prepared and available to undertake any relevant training as required Provide a timely, polite and effective service Provide on-call cover during evenings and weekends on a rotational basis There is a requirement to work at various heights, therefore, the ability to carry out work using … other such equipment is a requirement Skills, Knowledge & Experience: Essential: Experienceof maintaining and installing EPoS equipment Detailed knowledge of computer hardware (EPoS, PC's, IP networks, WiFi networks and Service Hardware) Planning and organisational skills; able to establish efficient and appropriate plans, and adapt quickly and effectively too unexpected changes Customer service; understands and responds to customer More ❯

and colleagues including troubleshooting different types of software and hardware and resolving hardware and software incidents. Recording, updating and documenting all incidents, requests and changes using the NCCs IT service desk system. Supporting the inhouse AV systems and set up, including providing hands on support for events and training sessions. Well upskill you in AV systems if not supported … them before. Escalating incidents to the Second Line IT Support Engineer where appropriate and liaising with third party service providers. Provide great communication to staff and colleagues while maintaining a high level of customer service. Installing, configuring and deploying new IT equipment (Laptops, Desktops, IPhones and IPads), administering systems such as teams telephony Working as part of the … We need to see evidence of the following in your CV to consider you; Previous experience of working in an IT support role. Previous experience of working in a customer service role Working knowledge of M365 Stack, Windows 10/11 (Enterprise desirable), desirable experience of Intune and Azure Experience of supporting iPhones and iPads A good team More ❯

office) Salary: £21,000 - £28,000 Hours: Rotating Shift Pattern - 8:00 16:30 & 9:00-17:00 We are looking for a candidate to join our Group IT Service Desk as a First Line Support. Engineer You will be responsible for the day-to-day 1 st line calls and ticket triage to support end users at the … You will ensure tickets are up to date and logged to the highest quality, correctly identified and prioritised, and responses are timely, containing meaningful feedback, thus ensuring an excellent service to all staff across the group. Responsibilities: Responsible for the day-to-day 1 st line calls and ticket triage and first-time fix of incidents and requests. Ensuring … an emphasis on first time fix before escalating to 2 nd line. Escalate incidents and requests to 2 nd line or where appropriate and necessary to the Group IT Service Desk Supervisor and Group IT Service Desk Manager. Ensure tickets are up to date and logged to the highest quality, correctly identified and prioritised, and responses are timely More ❯

Job Description I am actively representing a leading Microsoft Partner who are looking to grow their managed service team with an enthusiastic support consultant. The role will involve supporting my clients core customer base with their Dynamics 365 Business Central/NAV ERP systems - involved in day to day 1st line support, troubleshooting system issues and ensuring successful … delivery to customer support tickets. The role offers a fantastic opportunity to broaden prior experience in NAV/Business Central systems support, within a supportive, team environment, offering great openings for further certified training and career progression. The role offers flexibility home working and occasional on-site travel requirement. Role & Responsibilities Supporting 1st line help desk support tickets surrounding … D365 BC/Dynamics NAV Troubleshooting system performance issues/minor bug fixing Project based support analysis for new implementation projects Working closely with customers to provide top tier customer service and support Skills & Qualifications Experience supporting Dynamics 365 Business Central (BC) or Dynamics NAV Ability to support system issues at 1st line level Strong analytical skills, with More ❯

Red Recruitment is recruiting a Customer Operator to join our client who offers CCTV and Alarm Services to other businesses. The ideal candidate will be reviewing CCTV footage and handling inbound and outbound calls as well as completing administrative tasks relating to the footage. This role will be working within a close knit team and is night shifts only. … be a successful candidate for this role, please note the client will conduct credit checks and background referencing (for the past 5 years). Benefits and Package for a Customer Operator: Salary: £26,667 per annum Hours: 4 on 4 off, night shifts (7pm - 7am) Contract Type: Permanent Location: Whitchurch, Bristol Located near The Imperial Retail Park Matching pension … contributions 4* life assurance Generous holiday allowance Free onsite parking Small and friendly team Key Responsibilities of a Customer Operator: Alerting the relevant individuals of any suspicious activity, this may be making telephone calls to various departments within and outside the business, this can include the police, a client and/or the management team Ensuring all data received More ❯

Red Recruitment is recruiting a Customer Operator to join our client who offers CCTV and Alarm Services to other businesses. The ideal candidate will be reviewing CCTV footage and handling inbound and outbound calls as well as completing administrative tasks relating to the footage. This role will be working within a close knit team and is night shifts only. … be a successful candidate for this role, please note the client will conduct credit checks and background referencing (for the past 5 years). Benefits and Package for a Customer Operator: Salary: £26,667 per annum Hours: 4 on 4 off, night shifts (7pm - 7am) Contract Type: Permanent Location: Whitchurch, Bristol Located near The Imperial Retail Park Matching pension … contributions 4* life assurance Generous holiday allowance Free onsite parking Small and friendly team Key Responsibilities of a Customer Operator: Alerting the relevant individuals of any suspicious activity, this may be making telephone calls to various departments within and outside the business, this can include the police, a client and/or the management team Ensuring all data received More ❯

Description As our Identity Governance Lead, you'll provide leadership, coaching, and coordination to ensure secure, seamless, and well-governed identity services across our enterprise and customer platforms. You'll be responsible for leading and developing the IGA capability within the Information Security function - ensuring that access to systems and data is secure, compliant, and aligned to business needs. … ability to manage competing demands and keep delivery on track. Who you'll be working with You'll lead the Identity Governance team and work closely with our managed service partner, providing leadership, coaching, and direction to help them deliver at pace and grow capability. You'll work closely with the Security Leadership Team, and collaborate across the wider … the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and More ❯

will primarily be involved in project delivery with additional complex technical issues to address. About You: We are keen to hear from candidates who can evidence deliver of exceptional customer service and work efficiently and effectively whilst adhering to established IT controls. Ideally, you will have in depth operational experience in MS Azure cloud services, maintaining and supporting … Autopilot, an understanding of Devops and ITIL foundation certification. In addition, we are looking for candidates that can demonstrate the following: Inquisitorial and problem-solving focus to provide exceptional service delivery to all end users. Ability to balance quality of output with pace by managing time effectively. A thirst for learning and a passion for technology, with an enthusiasm More ❯

3rd Line Engineer - Microsoft Technologies Greater Bristol - Hybrid - 2 days a week £36,000 - £50,000 Our client is a Managed Service Provider specialising in Microsoft Technologies. They are looking for a 3rd Line Engineer to join their team, providing technical support across their client base and contributing to project delivery. You'll need to demonstrate your experience in … who possess the following: Proven experience working in a 2nd or 3rd line team Strong technical knowledge across Microsoft Azure, Microsoft 365, Windows Server, and networking Excellent communication and customer service skills If you meet the criteria above please apply for more information. More ❯

Experience facilitating formal workshops with clients to define and clarify business requirements. Advanced Microsoft Dynamics 365 CE/CRM functional certification (e.g., Microsoft Certified: Dynamics 365 Marketing, Sales, or Customer Service Functional Consultant Associate) or equivalent. Strong background in systems strategy, requirements gathering, testing, training, support procedures, and post-implementation support. Excellent communication skills, capable of explaining complex More ❯

Experience facilitating formal workshops with clients to define and clarify business requirements. Advanced Microsoft Dynamics 365 CE/CRM functional certification (e.g., Microsoft Certified: Dynamics 365 Marketing, Sales, or Customer Service Functional Consultant Associate) or equivalent. Strong background in systems strategy, requirements gathering, testing, training, support procedures, and post-implementation support. Excellent communication skills, capable of explaining complex More ❯

Experience facilitating formal workshops with clients to define and clarify business requirements. Advanced Microsoft Dynamics 365 CE/CRM functional certification (e.g., Microsoft Certified: Dynamics 365 Marketing, Sales, or Customer Service Functional Consultant Associate) or equivalent. Strong background in systems strategy, requirements gathering, testing, training, support procedures, and post-implementation support. Excellent communication skills, capable of explaining complex More ❯