1 to 25 of 28 Customer Service Jobs in Bristol

Description To lead the delivery and continuous improvement of Motability Operations' Continuous Research Programme, ensuring customer feedback is translated into timely, actionable insight that shapes business decisions and drives better customer outcomes. Working as part of the Customer Insight & Analytics team and reporting to the Customer Experience Insight Lead, you will be responsible for delivering and evolving the Voice of the Customer (VoC), Customer Satisfaction Index (CSI), HEARTbeat Programme and wider continuous customer listening ecosystem. You will ensure these programmes provide robust evidence to support customer experience improvement, Consumer Duty obligations ...

Service Delivery Manager Permanent Location: UK - Remote Salary: £75,000 - £85,000 (+ benefits) Skills: SC Clearance, IT Service Delivery, ITIL, Managed Services, SLA Management, Customer Relationship Management, Service Reviews, Stakeholder Management We're recruiting an SC Cleared Service Delivery Manager to join a leading … technology consultancy delivering managed services to large public sector customers. This is a customer-facing role where you'll take ownership of a portfolio of managed service contracts, ensuring services are delivered against agreed SLAs while building strong relationships with customers and internal delivery teams. Although the role ...

Customer Service Technical Representative Location: Bristol Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform … existing employees, we drive a culture that is founded on positive change and development. Summary of the role Act as Technical Support to Customer Services, dealing with technical queries from administrators & customers. Individuals in this role will provide input to projects and review all procedural changes as well ...

contact the recruiter directly. About the job you're considering The ServiceNow Platform Implementation Solution Specialist is a technical and strategic role within Digital Customer Experience’s (DCX) Business Technology practice in the UK. This role focuses on developing, customizing, and integrating ServiceNow solutions to enhance Customer Experience … Technology Experience, and Employee Experience. It requires a strong understanding of what drives excellent customer experiences from marketing, sales, and commerce perspectives, as well as how great employee experiences are built around key moments such as onboarding, daily work, and talent development. The role also involves leveraging ServiceNow ...

across the organisation. You will be responsible for delivering high-quality technical support, ensuring the timely resolution or escalation of issues, and maintaining excellent customer service standards for all employees. Technology Support Technician Responsibilities Key responsibilities include: Managing and triaging Service Desk tickets, ensuring issues are categorised … Proficiency in troubleshooting hardware, software and mobile devices. Knowledge of Windows OS, Microsoft 365, Teams, common SaaS platforms and laptop hardware. Experience in a customer-service or customer-facing role. Excellent customer service skills and the ability to provide support over the phone. You will ...

Description The Customer Insight Analyst plays a key role in bringing the voice of the customer into decision-making across Motability Operations. Working across the Voice of Customer (VoC) programme, you will combine data analysis and customer research to generate actionable insights that inform business decisions … improve customer experience, and support commercial outcomes. As part of a collaborative Customer Insights & Analytics team, you will partner with Customer Experience (CX), Product, Marketing, and Data teams, as well as senior stakeholders and external agencies. Alongside the Research Manager, you will ensure insight is clear, accessible ...

variety of projects, including EV charging infrastructure, renewable energy systems, and electrical installations, while maintaining the highest standards of safety, compliance, and customer service. Role Overview You will be responsible for the installation, testing, commissioning, and maintenance of domestic electric vehicle charging equipment across Bristol and the South West. … works as required, including consumer unit upgrades, EICRs, additional circuits, lighting installations, socket installations, fault finding, remedial works and minor electrical repairs Deliver exceptional customer service and always represent our client professionally, providing excellent customer service Maintain all company vehicles, tools, and equipment in good condition ...

deploying IT solutions. Work closely with 2nd and 3rd Line Engineers to resolve more complex incidents. Identify recurring issues and contribute to continual service improvement. Deliver outstanding customer service while keeping clients informed throughout the support process. Escalate incidents appropriately to ensure SLA compliance. You'll work … closely with technical specialists, service delivery teams and customers to provide a responsive, professional support experience while helping maintain high service standards. What we're looking for Essential Minimum of 2 years' experience working within an MSP environment. Strong knowledge of Microsoft 365, Azure and Intune. Experience using ...

associated controls. Commissioning, testing, and optimising BMS systems to ensure they are operating efficiently. Making minor software and control strategy adjustments where required. Completing service reports and keeping accurate maintenance records. Ensuring all work is carried out safely and in line with company procedures. Providing excellent customer service … Management Systems and HVAC controls. Strong fault-finding and problem-solving skills. Able to work independently and manage your own workload. Good communication and customer service skills. Full UK Driving Licence (essential). Working Hours Flexible working between 7:00am and 7:00pm , Monday to Friday. Occasional evening ...

purpose of the job is to provide professional engineering expertise and excellent internal and external customer service during the maintenance of variety of CCTV, Intruder, Access Control Systems and other security solutions. Including some installation & commissioning. The main challenges of the job are deadline pressures, demand for thoroughness … customer service skills, route cause analysis on faults to meet the business requirements. Job Responsibilities/Essential Functions Provide technical expertise in fault finding and repairs of varied selection of PC/Network based and analogue security systems with a working knowledge of different high end software packages. ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Role At Vanaways, we're continually building and improving our own internal software systems to streamline business processes, automate manual tasks and enhance the customer journey. As part of the IT team, you'll have the opportunity to work alongside our Software Developers, gaining exposure to real software projects. … Closing Date Sunday, 16th August 2026 Start Date Tuesday, 1st September 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Analytical skills Logical Team working Creative Initiative Qualifications English GCSE, grade 4 and above (Essential) Maths GCSE, grade ...

working with clients. What you'll be doing Providing technical support for software applications via phone, email and Microsoft Teams Managing incidents and service requests through a ticketing system, ensuring SLA targets are achieved Troubleshooting application issues and resolving problems where possible Escalating more complex issues to internal technical … Support. Strong pensioner payroll experience, either as your main role or as a significant part of a pensions administration, payroll, benefits or client service position. Understanding of the end-to-end pensioner payroll lifecycle. Experience working with ticketing systems and managing incidents. Strong troubleshooting and problem-solving skills. Excellent ...

communications and alerts. Experience using Task Manager and CRM functions. The ability to investigate and resolve application issues. Experience supporting system changes, upgrades and service improvements. Good stakeholder and supplier management skills. SQL knowledge, ideally with experience writing or amending queries. The role: We are looking for an experienced … Lead and supervise a team of up to 10 Application Support Officers. Manage the day-to-day delivery of application support services. Oversee incidents, service requests and problem resolution. Coordinate system upgrades, maintenance and application releases. Configure and support NEC Housing applications. Drive service improvements and implement best ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need … developing and winning new business opportunities while managing and expanding relationships within an existing portfolio of strategic customers. Working consultatively, you will uncover customer challenges, position innovative solutions, and drive meaningful commercial outcomes through Apogees extensive services portfolio. Key responsibilities include: Driving new business acquisition across strategic accounts ...

understand performance targets and KPIs and proactively work with team to resolve any issues To support practice developments and change e.g. changed to service, policies, structure etc. To undertake any other duties commensurate with the post holders role as agreed with the management team. Attending training and events organised … teams performance. Work effectively with individuals in other agencies to ensure the best care for the patient, referring to the Team Leader, Surgery Manger, Service Manager or General Manager as needed. Effectively manage own time, workload and resources. Recognise peoples needs for alternative methods of communication and respond accordingly. ...

collateral Supporting process improvements across the Sales Operations function The Person The successful candidate will have: Previous experience within sales support, sales administration or customer service Experience working in CCaaS/Contact Centre/SaaS environments is highly desirable Exposure to Sales Operations or Revenue operations would ...

aspects of working in an agile team at MO Focus on delivering working software Build our AI capability together to maximise effectiveness Blending user (customer) feedback and best practice to evolve what we deliver Continuously inspect and adapt how we deliver software Use TDD, automation, and a shift-left … work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ...

Clearance required £25.75ph inside/via umbrella Full time onsite - Bristol ASAP - 27th of Feb Respond to and resolve incidents and service requests in a timely and professional manner. Manage and maintain onsite stock, including inventory control and regular audits. Perform hardware builds and configuration tasks as required. Ensure … engineering role. Strong problem-solving skills and attention to detail. Ability to work independently and as part of a team. Excellent communication and customer service skills. Familiarity with ITSM tools and stock management processes is desirable. ...

scanner troubleshooting and escalation. Lead exception/rejection process oversight and ensure timely resolution of problematic samples. Audit accession-to-billing and escalate to Customer Relations for correction and prevention. Support Customer Service function; monitoring email, and handling phone calls. Support, data collection, continuous improvement initiatives … GDPR-compliant corrections. Courier booking and missed-collection liaison with Logistics; track send-away shipments and results to closure. KPI reporting cadence for service quality and operational exceptions; early escalation of at-risk turnaround cases. Randstad Business Support is acting as an Employment Business in relation to this vacancy. ...

clients to define and clarify business requirements. Advanced Microsoft Dynamics 365 CE/CRM functional certification (e.g., Microsoft Certified: Dynamics 365 Marketing, Sales, or Customer Service Functional Consultant Associate) or equivalent. Strong background in systems strategy, requirements gathering, testing, training, support procedures, and post-implementation support. Excellent communication ...

respected and supported employees committed to doing the right thing for our customers and colleagues. Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions … managing the digital content process while working alongside various teams within Marketing and the wider business. What You'll Do Support non-marketing professionals (Customer Service, Actuarial, IT, Technical, and Compliance teams) in content implementation via the CMS, enabling them to manage their pages effectively. Design and build ...

respected and supported employees committed to doing the right thing for our customers and colleagues. Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions … managing the digital content process while working alongside various teams within Marketing and the wider business. What You'll Do Support non-marketing professionals (Customer Service, Actuarial, IT, Technical, and Compliance teams) in content implementation via the CMS, enabling them to manage their pages effectively. Design and build ...

transport operation. Typical daily activities include: Assisting with planning and organising deliveries and collections across the UK Scheduling vehicle loads to maximise efficiency and customer service Managing trailer movements and helping ensure vehicles are available when needed Communicating with drivers, warehouse teams, customers and colleagues Monitoring delivery performance … Closing Date Friday, 28th August 2026 Start Date Monday, 7th September 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Number skills Analytical skills Logical Team working Initiative Patience About the Employer GREGORY DISTRIBUTION LIMITED The Gregory Group ...

corporate benefits package. Account managers who prefer managing existing relationships over new business acquisition. Candidates looking for a relaxed entry-level position or structured customer service environment. Anyone who has not operated in a commission-driven, self-generated pipeline role before. Ready to Build Your Own Commercial Portfolio ...