1 to 25 of 72 Customer Service Jobs in Bristol

Engineer! Based in Bath, Bristol, Exeter, or nearby, youll enjoy a hybrid role that showcases your expertise in Apple, cloud platforms, networking, and more. Your friendly demeanour, commitment to customer service, and ability to navigate diverse tasks could make you the perfect fit. If youre self-motivated, thrive in a fast-paced environment, and embrace responsibility, apply now … for a role that values impeccable standards and a company that puts well-being at the core of our values. If you are hard-working and highly customer-focused, and you have most but not all of the posted technical experience, you should still apply. Job Description Resolve escalated incidents efficiently within the SLA. Provide detailed diagnosis and documentation … Drive knowledge transfercreate KB (HTL) articles and update triage and escalation procedures. Mentor L1 colleagues in troubleshooting and escalation best practices. Completing tasks towards delivering our clients IT projects. Customer, supplier and third-party liaison throughout projects. Provide concise documentation of the systems and processes that you have implemented. Opportunities for Hybrid remote and onsite project delivery across the More ❯

regional IT support across the UK, EMEA, and US teams as needed in a secure and collaborative environment. Your role involves ensuring timely resolution of support tickets, maintaining high customer satisfaction, and managing a diverse range of IT systems and infrastructure. You will be instrumental in user onboarding, documentation, asset management, data centre maintenance, virtual environment support, and day … to day IT operations. A few of our employee benefits are: 25 days holiday per year (plus bank holidays), increasing with long service and with the opportunity to buy/sell up to 5 days Private medical insurance with optional family cover Pension scheme of up to 7% employer contribution Life Assurance 4x salary (flexible up to 10x) Group … The responsibilities of your role will include the following: IT Support & Collaboration: Deliver 1st, 2nd, and 3rd line support in coordination with the ServiceDesk, ensuring SLA compliance and assisting customer programs, projects, and engineering systems when needed System & Server Management: Install, support, and maintain Windows and Linux servers including upgrades, backups, server hardware upkeep, and virtual environments, including hypervisor More ❯

Description We are looking for an MI Analyst to join the In Life Customer Services MI Team on a 12-month FTC/Secondment. This role reports into one of the MI Manager within the Customer Services Division and is responsible for delivering management information and insight to support our departmental and company objectives. The successful individual will … example (but not limited to) Power BI, OAS, My SQL, Snowflake etc. Working closely with many different stakeholders to identify opportunities and deliver analysis to drive operational improvements to customer experience and business processes. Working within the defined quality process to follow best practice, share knowledge, engage in workshop/peer review type activities and critically reviewing the quality … key business decisions, including visualising data to draw out insights to identify patterns, trends and outliers in a variety of data sets. You will have proven experience in using customer & operational data to drive recommendations that deliver commercial and operational gains, including manipulating large datasets, using different programming tools and analytical software. As an analyst you will be comfortable More ❯

Service Change Analyst/Hybrid (Remote with occasional visits to North Bristol & Hereford)/£45,000–£60,000 + Excellent Benefits Be part of something smarter. Stronger. Sharper. At TwinStream , we're not your typical consultancy. We were founded by engineers who know what it takes to solve hard problems—and who believe technical excellence should be matched by … we've been helping government organisations tackle complex cross-domain challenges, delivering mission-critical solutions with agility, integrity, and precision. We're growing fast and looking for a Service Change Analyst who thrives in dynamic environments and wants to work where their expertise actually matters. You'll join a highly capable team of engineers and service professionals, all … driven by purpose and united by passion for getting things done right. The Service Change Analyst Role: You'll be instrumental in onboarding and integrating new use cases into our live Agile Software projects, working closely with Solution and Technical Architects, Service Managers, and directly with customer stakeholders. Your mission: ensure smooth, secure, and efficient service More ❯

this growth, we are now looking for a 2nd Line IT Support Technician to join our growing, dynamic Technology team. Our Technology team are fully committed to providing exceptional service by placing the users experience at the heart of everything they do, whilst creating a culture where you can thrive and do your best work. Reporting to our Service … IT Support Technician will need to be self-motivated, conscientious, methodical, and organised, with the ability to liaise with clients at all levels of Ridge, whilst always demonstrating excellent customer service You will possess a logical approach to problem solving and will already be experienced in a similar role Working knowledge of Windows 10, MS Server 2019/ More ❯

with millions of customers and over 100,000 colleagues, that's no mean feat. You could be working on anything from the latest Broadband or Mobile launch to new Customer Service Capabilities for our agents. Your solutions will impact millions ofcustomers across our three brands, BT, EE and Plusnet. You'll get the opportunity to work with and … stakeholders and work to drive strong, open and sustained communication channels both within function and across the wider stakeholder community Ensuring decisions are made to protect/enhance the Customer Experience, putting the customer at the heart of everything we do Building your ability to work with stakeholders to resolve conflict through problem-solving, negotiation, open communication and … delivery community The skills you'll need Must have 1. Results-focused - You focus on business outcomes and OKRs which will be linked to individual and team objectives 2. Customer-focused - You keep the 'end user' and their interests/needs at the centre of any decision 3. Waterfall, Agile and Lean practices - You can demonstrate an understanding of More ❯

million transactions annually. Our team includes over 1,300 onboard team members and more than 270 landside employees, we stay at the forefront of retailing and consistently provide outstanding customer service, culminating in winning the Cruise Retailer of the Year award for 2022 and 2023. Harding+ is an equal opportunities employer. We believe passionately that employing a diverse More ❯

1st line support engineer, IT Support, Service DeskPermBristolHybrid£25-29k Our client, a leading and expanding IT MSP located in the Bristol area, and a Microsoft cloud service provider, is looking to hire a 1st line support engineer The successful candidate will offer outsourced, 1st line IT support (Service desk), security, hybrid cloud as well as … modern workspace. Responsibilities: 1st line tech support via phone, email, remote and deskside. Strong customer service experience Troubleshoot & resolve hardware, software and network issues to provide resolutions. Escalate complex issues to the 2/3 tier support or to the relevant supplier. Maintain records of customer interactions in the ticketing system. Ensuring high levels of customer satisfaction through timely & effective problem resolution. Skills and experience required (not all essential): Office 365 Intune Windows Active directory Previous experience in an IT support/Service Desk/1st line support role Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome More ❯

Service Desk Analyst - Bristol An exciting opportunity to join an established client of mine based in North Bristol who are seeking a new member of their Helpdesk team which support an internal user base of 700 people. This could be suitable for someone with experience in a 1st line role or perhaps someone with a background in customer service and a keen interest and knowledge of Information Technology areas such as Networking, Windows desktop environments, M365 environments etc. Excellent training opportunities will be provided for the successful candidate. The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to … M32 motorway network. The team cover a shift pattern operating from 7.30am - 5pm. Good benefits, training and career progression are offered together with a competitive basic salary. If this Service Desk Analyst role sounds of interest please get in touch with your latest CV. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. More ❯

but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience. Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital … Strategy, Digital Delivery and Digital Service all work together as a key enabler for the University to achieve this. We are currently looking for someone to join Digital Services. As a team we are known for keeping the show on the road! We have a variety of expertise, including Desktop and Audio Visual Services, Applications Support, Data Centre and … Operations, Procurement and Asset Management as well as Technical Services for our student campus at MediaCityUK. The culture and ethos of Digital Service is directed towards collaboration with others to enable continual Service improvement and innovative solutions which deliver outstanding customer service. So what will the role involve? The role is designed to develop the Universities Audio More ❯

patrons gain access to the knowledge they need to achieve great things. About the role: Our support and onboarding analysts provide expert knowledge, first-class support and a great customer experience to customers using OpenAthens products and services. In this key role you will be providing service desk and implementation support to both new and existing OpenAthens customers … partners worldwide, who rely on the team's expertise and guidance. As a support and onboarding analyst, we want you to thrive in a technical role within the OpenAthens customer success team, your goal being to deliver the gold standard of technical support and onboarding expertise to our global customer base. Responsibilities will include: Providing first-class customer support for all OpenAthens products Effective and timely monitoring and triage of all incoming customer support queries Maintaining a high level of customer service to all stakeholders Ensuring all customer support queries and tasks are handled effectively and in line with our processes and SLAs Identifying trends or patterns, and communicate these appropriately Collaborating with More ❯

time allowing others the creativity to succeed by making their own decisions Possess excellent communication skills in both written and verbal form Managing the Environment: Oversee all levels of customer service by setting daily goals and expectations to create a positive store environment Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management Achieve Company-average mystery shop results by uphold the Company's customer service standard Operations: Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures Achieve the store stock loss goals by overseeing adherence to loss prevention practices Assist in upholding … creative management of merchandise from receipt to sales Utilise Company reports to react to trends and drive business Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community Manage stock levels appropriately (taking into consideration the store environment) through the understanding of relevant More ❯

Associate Application Operations Engineer - Planning Inspectorate - EO This role is part of the Issue Triage and Support Service, a small team focused on application support for line of business applications, and triaging requests and issues from our customers. We are looking for candidates who are customer-focused, detail-oriented, and interested in problem solving. You should take pride … users. Good communication skills across all levels of the organization, self-motivation, and ownership of tasks are essential. Typical responsibilities include checking core systems to ensure proper functioning, reviewing Service Desk software for logged requests or issues, prioritizing responses, and communicating with end users and colleagues to resolve tickets. You will collaborate with other Digital teams and participate in … call rota with additional allowances and may be required to work out of hours for tasks like monthly patching, compensated as overtime or time off in lieu. New Civil Service entrants are expected to start at the minimum of the pay band. Existing Civil Servants' transfers or promotions are governed by internal rules, with salary adjustments accordingly. The salary More ❯

and emails in and out of the business Client administration including but not limited to change of details, direct debit set ups, withdrawals, registering power of attorney Provide outstanding customer service to clients and advisers About you Well organised Self-reliant, good problem solver, results oriented Energetic, collaborative, and proactive Good communication skills Familiarity with Microsoft Office, including More ❯

PIB Group are looking for a Customer Support Team Leader to join our growing Employee Benefits team, the key purpose of this role will be to run a team providing Customer Support to our technology clients & their employees whilst focussing on the monitoring technology in place and how this links to our technology platform. Key responsibilities: Responsible for … day-to-day queries for all technology clients & employees on our platform Managing the members of the customer support team Working with the business to help define the service level agreements and ensure the team achieve these Managing and understanding the customer support technology and tools in place. Taking a lead role in our current solution (Zendesk … and looking at how to export useful MI for service level agreements, reporting to clients, consultants and our technology platform Work closely with the Zendesk account manager to ensure we are making best use of the configuration and settings available Investigate how we can further integrate the customer support tools with our glo platform Understanding & managing the end More ❯

Head of Customer Experience required on a hybrid basis in central Bristol (a day a week in London needed) Your new company Ready to lead the charge in transforming customer experience at one of the UK's most exciting fintech scale-ups? This business are looking for a visionary Head of Customer Experience to take our service to the next level and make their customer journey a true market differentiator (this role is hybrid between Bristol and London) Your new role As the Head of Customer Experience, you will be instrumental in ensuring this business's customer experience is best-in-class and a key differentiator for their product. You'll drive strategic … improvements in customer service and service delivery across the business, working collaboratively with both internal and external stakeholders. Strategic Leadership & Function Build-Out: Define and execute the overarching customer experience strategy for the company, aligning it with company-wide objectives and market demands. Build out and lead their dedicated customer experience teams: the Knowledge Team More ❯

Your new company Ready to lead the charge in transforming customer experience at one of the UK's most exciting fintech scale-ups? This business are looking for a visionary Head of Customer Experience to take our service to the next level and make their customer journey a true market differentiator (this role is hybrid between … Bristol and London) Your new role As the Head of Customer Experience, you will be instrumental in ensuring this business's customer experience is best-in-class and a key differentiator for their product. You'll drive strategic improvements in customer service and service delivery across the business, working collaboratively with both internal and external … stakeholders. Strategic Leadership & Function Build-Out: ? Define and execute the overarching customer experience strategy for the company, aligning it with company-wide objectives and market demands. ? Build out and lead their dedicated customer experience teams: the Knowledge Team, Quality Assurance and Performance Team, and Implementation and Delivery, fostering a high-performance culture across all functions. ? Own and optimise More ❯

site-based response for hose making and replacement services to commercial and industrial customers. You will produce a certified clean Caterpillar hose, providing hose and coupling knowledge support to service, parts and customer operations and follow Caterpillar HIS (Hydraulic information system) for hose builds. Job Description: As a Finning Engineer you will receive: Salary - £33,970 (43hr week … scheme Up to 7% pension Refer a friend bonus Employee reward platform (retails discounts and other employee rewards) Life insurance Laptop and phone, van Overtime Major Job Functions Receive customer service requests, assess response time and any requirements for assistance so that the customer is informed of situation and satisfied with service progress - Manufacture hose assemblies … to meet customer needs both Internal/External Maintain adequate levels of stock on the FHS van, ensuring the repair equipment is in safe and proper working order, so that service work can be carried out with unnecessary delay. Seek to develop increased business for FHS through good customer relations and the ongoing awareness and feedback of More ❯

Who are Diligenta? Diligentas vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients operations. A business that has been described as 'home' by existing employees, we drive a culture that is … policies, such as Carer's Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ( Death in Service") & Group Income Protection Apply to find out about our other benefits What you'll be doing Develop and implement a forward-looking telephony strategy that supports the organizations One … departments Lead the integration of new technologies, such as AI-driven communication tools, cloud-based telephony solutions, and advanced analytics, to enhance the contact centre's operational efficiency and customer experience Oversee the installation, configuration, and maintenance of telephony hardware and software Develop disaster recovery and business continuity plans for telephony systems Stay at the forefront of telephony innovations More ❯

Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that … policies, such as Carer’s Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection Apply to find out about our other benefits What you’ll be doing Develop and implement a forward-looking telephony strategy that supports the organization's … departments Lead the integration of new technologies, such as AI-driven communication tools, cloud-based telephony solutions, and advanced analytics, to enhance the contact centre’s operational efficiency and customer experience Oversee the installation, configuration, and maintenance of telephony hardware and software Develop disaster recovery and business continuity plans for telephony systems Stay at the forefront of telephony innovations More ❯

technical growth. Lead performance management, succession planning, and recruitment with support from People Ops. Foster a high-performance, inclusive culture that reflects Changing Social’s POP and LOVE values. Customer Engagement & Delivery Lead discovery workshops, solution design, Proof-of-Concepts, and project delivery engagements. Engage a wide range of stakeholders (from exec sponsors to technical teams) with confidence, clarity … or solution architecture roles. 5+ years of Power Platform experience (Power Apps, Automate, BI, Pages, Copilot Studio). Proven experience leading AI or automation projects across multiple sectors. Strong customer-facing consulting skills, with a focus on solution storytelling and value articulation. Expertise Deep understanding of Microsoft 365, Dataverse, Azure integration, and Microsoft AI tooling (e.g. Azure OpenAI, AI … Builder). Experience implementing CoE, ALM, and DLP best practices in enterprise environments. Familiarity with Dynamics 365 CE (Sales, Customer Service, Field Service) is advantageous. Certifications – Strongly Preferred PL-900 – Power Platform Fundamentals (Required) PL-200 – Power Platform Functional Consultant (Required) PL-400 – Power Platform Developer PL-600 – Power Platform Solution Architect AI-102 – Designing and Implementing More ❯

reputable brand, covering the southwest region, with regular travel to Scotland and Southern Ireland. Key Responsibilities: Achieve sales and margin targets set monthly and annually. Manage and develop existing customer networks within your designated region, including meeting key clients, maintaining relationships, and negotiating deals. Present mechanical ventilation products and services enthusiastically and professionally to maximize sales within both new … including product demonstrations. Build and maintain relationships with industry influencers and key strategic partners. Collaborate with estimating and design teams to prepare detailed quotations tailored to project specifications and customer needs. Follow up on outstanding quotations and provide feedback on won or lost opportunities. Maintain daily updates using CRM on all meetings, presentations, and notable opportunities. Communicate effectively with … customers and internal departments, supporting first-rate customer service delivery. Undertake sales forecasting and monthly reporting to communicate progress. Monitor and evaluate competitor activity and develop sales strategies to win business. Stay informed on industry regulations and legislation relevant to ventilation systems. The Ideal Candidate: Degree in Business, Marketing, or a related field. Minimum of 3 years' experience More ❯

to create engaging high-quality content and training for our employees and Scheme partners. Considering the end-to-end journey touch points, delivering knowledge and tools to provide great customer outcomes. You'll develop e-learning and training content for face-to-face and virtual trainer led sessions. You will also develop communication and resources content for email campaigns … and learning outcomes. You will collate qualitative and quantitative analytics and feedback to evaluate and measure the impact of communication and training, sharing insights into trends and opportunities with Customer Services teams to support continuous improvements. Qualifications You will have gained the following skills/experience: You're passionate about communication, learning and development and the difference that this … internal customers and internal and external stakeholder relationships enabling you to understand their needs, identify, challenge, and recommend suitable solutions and the benefits, manage expectations, and provide a quality service delivery. Experience of or ability to quickly learn and pick up or new systems, technology, and software to create, manage and deliver digital content such as content management systems More ❯

It will focus on expanding the existing mission critical ecosystem of Data and BI systems for analytics and decision making, using Primarily Data Warehouse/Mart, Data Lake, Self Service BI Tools and Data Science/ML platform using Oracle, Snowflake and AWS tech stack. Qualifications We are looking for a skilled Lead Data Engineer who: Personal Attributes: Self … practices and learn quickly Passionate about data and technology and its application to solve business problems Excellent interpersonal skills and the ability to communicate at all levels Be highly customer focused with ability to work collaboratively Strong influencing and negotiating skills in a personable and professional manner Strong analytical skills, both qualitative and quantitative Ability to make recommendations and … the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and More ❯

clients receive expert-level assistance across a range of BC issues. This is a great opportunity for an experienced consultant who thrives on problem solving and delivering high-quality customer service in a fast-paced environment. Role Responsibilities Provide 2nd and 3rd line support for Dynamics 365 Business Central and legacy NAV systems Act as the escalation point … sales, purchasing, inventory and warehousing Strong communication skills and ability to manage client expectations effectively Logical problem solver with great attention to detail Familiarity with support ticketing systems and service desk processes What's on Offer Salary up to £50,000 25 days holiday plus bank holidays Remote or hybrid working options to suit your lifestyle Progression opportunities into More ❯