Proclinical is seeking a Junior CustomerService Analyst to join a dedicated team. This role is focused on providing proactive, customer-oriented, face-to-face onsite support to end users. The successful candidate will be involved in the imaging and configuration of a large number of computers. … excellent opportunity for someone looking to develop their IT problem-solving skills and people skills in a supportive and dynamic environment. Responsibilities: Provide proactive, customer-focused support to over 2,000 end users. Support the imaging and configuration of many computers. Use ITSM systems to log and track end … working with iOS devices such as iPhone, iPad & Mac, Windows hardware and meeting room technology would be beneficial. Experience in a face-to-face customerservice environment is advantageous. Excellent team working skills. Strong customerservice skills. Eagerness to learn and acquire new technical skills. Curious More ❯
is beneficial. Familiarity with iOS devices (iPhone, iPad, Mac), Windows hardware, and meeting room technology is advantageous. Previous experience in a face-to-face customerservice environment, providing reactive and proactive maintenance support, is desirable. In this role you will be working in and amongst various areas of … the business, using your excellent customerservice skills and IT knowledge to identify and address technical issues and challenges. Your work will be vital to ensure the smooth operation of IT systems within the company. You will also be responsible for: Provide proactive, customer-focused, face-to … face onsite support to over 2,000 end users. Use problem-solving and interpersonal skills to swiftly resolve IT queries or problems, delivering excellent customerservice with a calm, assured, and empathetic approach. Log and track end users' incidents using ITSM systems, adhering to SLAs. Identify recurring issues More ❯
is beneficial. Familiarity with iOS devices (iPhone, iPad, Mac), Windows hardware, and meeting room technology is advantageous. Previous experience in a face-to-face customerservice environment, providing reactive and proactive maintenance support, is desirable. In this role you will be working in and amongst various areas of … the business, using your excellent customerservice skills and IT knowledge to identify and address technical issues and challenges. Your work will be vital to ensure the smooth operation of IT systems within the company. You will also be responsible for: Provide proactive, customer-focused, face-to … face onsite support to over 2,000 end users. Use problem-solving and interpersonal skills to swiftly resolve IT queries or problems, delivering excellent customerservice with a calm, assured, and empathetic approach. Log and track end users' incidents using ITSM systems, adhering to SLAs. Identify recurring issues More ❯
Job Title: 1st Line Service Desk Support Location: Burgess Hill (Fully On-Site) Contract: 3 Months Are you passionate about providing exceptional customerservice? Do you thrive in a fast-paced environment where you can solve problems and make a difference? If so, we have an exciting … opportunity for you to join our dynamic team as a 1st Line Service Desk Support! What You'll Do: As a 1st Line Service Support, you'll be the friendly face that supports over 2,000 end users with their IT queries. Your role is crucial in ensuring … that every user receives swift resolutions to their issues. Here's what you can expect: Provide proactive, customer-focused support in a face-to-face setting. Utilise your problem-solving and people skills to assist users efficiently. Log and track incidents using ITSM systems while adhering to serviceMore ❯
Job Title: 1st Line Service Desk Support Location: Burgess Hill (Fully On-Site) Contract: 3 Months Are you passionate about providing exceptional customerservice? Do you thrive in a fast-paced environment where you can solve problems and make a difference? If so, we have an exciting … opportunity for you to join our dynamic team as a 1st Line Service Desk Support! What You'll Do: As a 1st Line Service Support, you'll be the friendly face that supports over 2,000 end users with their IT queries. Your role is crucial in ensuring … that every user receives swift resolutions to their issues. Here's what you can expect: Provide proactive, customer-focused support in a face-to-face setting. Utilise your problem-solving and people skills to assist users efficiently. Log and track incidents using ITSM systems while adhering to serviceMore ❯
Burgess Hill, England, United Kingdom Hybrid / WFH Options
Better Days Recruitment
Due to growth in business, a new permanent opportunity for an experienced 1st/2nd Line Service Desk/Cloud Systems Engineer to join an expanding MSP based organisation in West Sussex. The role is to provide a high level of remote and some on-site problem solving across … fixes and to build the relationship with the customer. There is plenty of opportunity for you to develop your skills further and progress your Service Desk Career. The working hours for this particular role is Monday to Friday, 9am-6pm with an hour for lunch. There is an opportunity … and the opportunity to attend lots of company and charity lead events. Experience/skills/attributes: Minimum two years’ experience working on a Service Desk Experience of working in an MSP environment is preferable Strong experience of working with Azure Cloud – including virtual servers Azure Active Directory experience More ❯
Due to growth in business, a new permanent opportunity for an experienced 1st/2nd Line Service Desk/Cloud Systems Engineer to join an expanding MSP based organisation in West Sussex. The role is to provide a high level of remote and some on-site problem solving across … fixes and to build the relationship with the customer. There is plenty of opportunity for you to develop your skills further and progress your Service Desk Career. The working hours for this particular role is Monday to Friday, 9am-6pm with an hour for lunch. There is an opportunity … and the opportunity to attend lots of company and charity lead events. Experience/skills/attributes: Minimum two years’ experience working on a Service Desk Experience of working in an MSP environment is preferable Strong experience of working with Azure Cloud – including virtual servers Azure Active Directory experience More ❯
an IT Analyst (1st/2nd Line Support) to join their team on a 6-month, Full Time basis. The successful candidate will provide customer focused, face to face support to over 900 end users. Requirements You use good problem solving and people skills to ensure users receive swift … resolutions to their IT incidents or queries. You do this with great customerservice skills and ensuring you bring a calm assured and empathetic nature to your interactions. You have the ability to identify reoccurring issues and challenges that our end users are experiencing and to raise these More ❯
an IT Analyst (1st/2nd Line Support) to join their team on a 6-month, Full Time basis. The successful candidate will provide customer focused, face to face support to over 900 end users. Requirements You use good problem solving and people skills to ensure users receive swift … resolutions to their IT incidents or queries. You do this with great customerservice skills and ensuring you bring a calm assured and empathetic nature to your interactions. You have the ability to identify reoccurring issues and challenges that our end users are experiencing and to raise these More ❯
