1 of 1 Customer Service Jobs in Chorley

stakeholders to recommend IT improvements Provide third-party software advice and in-house system testing Log and resolve issues via the ticketing system with excellent communication Create and update customer documentation and knowledge base Work to any agreed SLAs Prioritise and manage multiple open tickets Establishing good working relationships with clients You will also: Take details of any problem … or service requirement from clients even if they fall outside of your remit then escalate these appropriately to the relevant team Take ownership of tickets as appropriate and continue to own the task until completed even if elements of the work are delegated to others At times, may be required to work out of the Office, at Client sites … clients (up to senior management levels, using appropriate and professional language) Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service Ability to work independently and to carry out tasks to completion within parameters and instructions given, prescribed routines, and standard accepted practices Must follow all integrated ISO More ❯