1 to 25 of 28 Customer Service Jobs in East Anglia

Job Title: Senior IT Engineer Location: Peterborough (On-site) Salary: £40,000 per annum We are seeking a highly skilled Senior Service Desk Engineer to join our clients growing team in Peterborough. This role is ideal for an experienced IT professional with strong technical expertise, excellent problem-solving skills, and a passion for delivering exceptional customer service. In … addition to being a senior escalation point for the service desk, this role will also involve leading and supporting IT projects across their client base. Key Responsibilities: Act as a senior escalation point for technical issues across the service desk. Provide advanced troubleshooting and support across Microsoft, networking, and cloud environments. Mentor and support junior engineers, helping them … develop their technical and customer service skills. Ensure timely resolution of incidents and service requests, meeting agreed SLAs. Take ownership of complex technical problems through to resolution, engaging with third-party vendors when necessary. Proactively identify recurring issues and recommend improvements to processes, systems, and documentation. Lead and manage IT projects (e.g., infrastructure upgrades, migrations, and deployments More ❯

for an experienced IT Support Team Manager to join their dynamic team. This pivotal role involves overseeing and managing the IT helpdesk team and ensuring a high standard of service delivery across the organisation. The ideal candidate will bring strong leadership and technical expertise to the role, ensuring the team provides timely, effective, and professional IT support to all … leading day-to-day support operations, managing internal IT projects, and handling escalations. You will guide the team to ensure adherence to best practices in troubleshooting, user support, and service delivery, all while working closely with other IT teams to improve processes and implement system upgrades. Excellent communication skills, strong leadership capabilities, and a deep understanding of IT support … handled effectively and efficiently. Take ownership of internal IT projects, from planning to execution, ensuring projects meet high standards with comprehensive documentation and governance. Work closely with a Managed Service Provider (MSP) and Group IT to ensure that the IT infrastructure supports the current needs of the UK business. Oversee the IT service desk lifecycle, taking full ownership More ❯

Customer Support Coordinator Peterborough £26,000 Benefits include private health, 26 days holiday (+8 bank holidays), pension etc. Working hours are 9-5:00, full time on site. The company This is a customer facing role based in Peterborough working for this UK based altnet. These are a well-funded FTTP ISP that are looking to keep diversifying … external customers and internal colleagues, the ability to manage expectations, spin multiple plates at once, and have clear communication throughout is key. Ideally, were looking for someone with a customer service background with strong admin skills. For this role,were open to any industry background given that youre willing to learn anything you dont quite know. Having a … good attitude and customer service skills are essential for this role. Likewise, youll need to be relatively tech savvy and have the ability to pick up any technologies that you may not have been hands on with before. This is a great opportunity to get your foot in the door within a tech company that is heading in More ❯

to temporarily support existing and new structures during construction and refurbishment. Our goal is to disrupt an established market and grow our business, by introducing innovative products and providing service excellence through a dedicated division. We need an experienced sales professional to join us in driving and developing this exciting area of the business forward. The role Technically minded … an interest in civil engineering and construction, you will work as part of the Structural Support Solutions sales team promoting our market leading UniShore product range and delivering the service excellence that is central to MGF culture. You will use your experience in sales to identify new projects and customers and gain new skills and knowledge as you carry … long-term relationships with new and existing customers by offering market leading products and solutions, working collaboratively with all MGF divisions to ensure that business is maximised, and that customer service levels, and performance standards are met. Your responsibilities will include: Establish and grow the SSS business in the Midlands & East Anglia region in line with the business More ❯

per annum Full Time 37 hours per week/Office-based in Peterborough Are you seeking a new challenge in IT where you can put your brilliant customer service skills and your technical ability to good use? If so, we may have the role for you! As a Services Desk Technician at CKH you will be responsible for … Peterborough, be able to hit the ground running and provide coaching and support to junior team members when required. Here are some key responsibilities of the role: Deliver excellent customer service, maintaining clear and professional communication with both internal and external customers. Helpdesk Support the Cross Keys Homes userbase in all first line enquiries. Resolution, response and monitoring … of helpdesk tickets to achieve internal SLAs Troubleshooting Triage of all initial support queries including general connectivity from laptops and mobile devices. Assist with office 365, application and service incidents and requests. Once triage has been completed resolve support queries, asking for support and advise where appropriate or escalate to subject matter expected. Deployment Set up of standard laptop More ❯

days on a rota (including alternate weekends)br/strongSalary:/strong Competitive + Benefitsbr/strongCompany:/strong Complete Technical Solutionsbr/strongReports to:/strong Field Service Manager/phr/pstrongAbout Us/strong/ppComplete Technical Solutions are market leaders in managed IT services for the retail and hospitality sectors. We pride ourselves on delivering … exceptional customer satisfaction through expert installation, maintenance, and repair of IT products. Trusted by some of the UK's largest retailers, we're expanding our team of dedicated professionals./phr/pstrongThe Role/strong/ppAs a Field Service Engineer, you'll be the face of our company, visiting customer sites across the UK to … replace and swap out retail IT devices. You'll be responsible for delivering high-quality service, maintaining van stock, and ensuring all procedures and documentation are followed precisely./ppThis is a mobile role requiring significant driving, so a strongclean driving licence is essential/strong./phr/pstrongKey Responsibilities/strong/pul liPerform on-site swap More ❯

Customer & Retailer Care Engineer Join a business at the forefront of technology and transformation, where your work will help shape the future of customer and retailer experiences. This is a chance to be part of a large-scale journey that directly impacts millions while supporting good causes across the UK. What You’ll Be Doing: Provide second-line … technical support across customer and retailer care platforms, ensuring reliability and quick resolution of issues. Work with internal teams and external partners to enhance applications including AWS Connect, ServiceNow and OpenText. Contribute to the development and testing of new features, supporting smooth deployment into production. Monitor KPIs, analyse trends, and take proactive steps to improve system performance. Ensure compliance … with data protection, privacy regulations, and security standards. Collaborate with product owners to influence roadmaps and future developments. Support service delivery by managing incidents and problems to minimise business impact. Main Skills Needed: Experience in AWS and Azure environments. Strong knowledge of telephony and call centre technologies, ideally Amazon Connect. Hands-on experience with ServiceNow CSM and OpenText. DBA More ❯

Customer & Retailer Care Engineer Join a business at the forefront of technology and transformation, where your work will help shape the future of customer and retailer experiences. This is a chance to be part of a large-scale journey that directly impacts millions while supporting good causes across the UK. What You’ll Be Doing: Provide second-line … technical support across customer and retailer care platforms, ensuring reliability and quick resolution of issues. Work with internal teams and external partners to enhance applications including AWS Connect, ServiceNow and OpenText. Contribute to the development and testing of new features, supporting smooth deployment into production. Monitor KPIs, analyse trends, and take proactive steps to improve system performance. Ensure compliance … with data protection, privacy regulations, and security standards. Collaborate with product owners to influence roadmaps and future developments. Support service delivery by managing incidents and problems to minimise business impact. Main Skills Needed: Experience in AWS and Azure environments. Strong knowledge of telephony and call centre technologies, ideally Amazon Connect. Hands-on experience with ServiceNow CSM and OpenText. DBA More ❯

Customer & Retailer Care Engineer Join a business at the forefront of technology and transformation, where your work will help shape the future of customer and retailer experiences. This is a chance to be part of a large-scale journey that directly impacts millions while supporting good causes across the UK. What You’ll Be Doing: Provide second-line … technical support across customer and retailer care platforms, ensuring reliability and quick resolution of issues. Work with internal teams and external partners to enhance applications including AWS Connect, ServiceNow and OpenText. Contribute to the development and testing of new features, supporting smooth deployment into production. Monitor KPIs, analyse trends, and take proactive steps to improve system performance. Ensure compliance … with data protection, privacy regulations, and security standards. Collaborate with product owners to influence roadmaps and future developments. Support service delivery by managing incidents and problems to minimise business impact. Main Skills Needed: Experience in AWS and Azure environments. Strong knowledge of telephony and call centre technologies, ideally Amazon Connect. Hands-on experience with ServiceNow CSM and OpenText. DBA More ❯

by leveraging vast data assets and state-of-the-art processing capabilities. As a Data Insight Analyst, you will use your advanced analytical skills to: Deliver outstanding and actionable customer insights Have responsibility for providing insights and support the building data products that helps shape Markerstudy's strategic roadmaps and customer propositions Support the delivery, maintanence and ongoing … critical advantage in the increasingly competitive insurance market. Key Responsibilities: Support the build and maintenance of our core data product capabilities of in areas of debt, affordability, claims, pricing, customer personalisation and our customer service contact centre. Support the delivery of analytics to the business via analysis, testing, modelling, profiling, and reporting. Investigate data and analytical initiatives More ❯

the Cambridge office 3 Years minimum experience in IT support, ideally in a (2nd/3rd Line) Role Full UK Driving License Must qualify for DBS (Disclosure and Barring Service) Certification we will pay for the certification Strong knowledge of Microsoft 365, Windows 10/11 and Active Directory Ability to troubleshoot and resolve desktop, network and application issues … Key Responsibilities Provide 2nd Line support for Microsoft 365, Windows, and desktop-related issues Remotely troubleshoot hardware, software, and network problems effectively Manage and resolve escalated support tickets, ensuring customer satisfaction Assist in onboarding new users , including setting up accounts and devices Support Office 365 applications, including Teams, SharePoint and Exchange Maintain and update IT documentation Work closely with … senior engineers and IT managers on infrastructure improvements Deliver exceptional customer service , keeping non-technical users confident and informed Perform site visits to our customer sites. We have a great balance between time in the office and visits to customers Ready to Take the Next Step? Join our team and become part of a company that values More ❯

stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing … comprehensive network repair and maintenance to keep everything in top shape. Want to come and be a part of it? What youll be doing? Youll work in our 24x7 Service Management Centre, managing customer tickets, monitoring systems, prioritising faults, coordinating engineers, and ensuring SLA compliance. Shifts include 2 weeks MonFri (1 week 08:0016:00, 1 week … of 6-hour days with on-call duties. Additional tasks include reporting, maintenance, and managing supplier access in a dynamic, collaborative setting. What youll bring? Youll have an outstanding customer service skills and are someone both customers and colleagues can rely on for high-quality work. With a positive attitude, you overcome challenges and build strong relationships. You More ❯

stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing … comprehensive network repair and maintenance to keep everything in top shape. Want to come and be a part of it? What youll be doing? Youll work in our 24x7 Service Management Centre, managing customer tickets, monitoring systems, prioritising faults, coordinating engineers, and ensuring SLA compliance. Shifts include 2 weeks MonFri (1 week 08:0016:00, 1 week … of 6-hour days with on-call duties. Additional tasks include reporting, maintenance, and managing supplier access in a dynamic, collaborative setting. What youll bring? Youll have an outstanding customer service skills and are someone both customers and colleagues can rely on for high-quality work. With a positive attitude, you overcome challenges and build strong relationships. You More ❯

stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing … comprehensive network repair and maintenance to keep everything in top shape. Want to come and be a part of it? What youll be doing? Youll work in our 24x7 Service Management Centre, managing customer tickets, monitoring systems, prioritising faults, coordinating engineers, and ensuring SLA compliance. Shifts include 2 weeks MonFri (1 week 08:0016:00, 1 week … of 6-hour days with on-call duties. Additional tasks include reporting, maintenance, and managing supplier access in a dynamic, collaborative setting. What youll bring? Youll have an outstanding customer service skills and are someone both customers and colleagues can rely on for high-quality work. With a positive attitude, you overcome challenges and build strong relationships. You More ❯

Engineering Service Coordinator Peterborough £26,000 Benefits include 10% bonus, private health, 26 days holiday (+8 bank holidays), pension etc. Working hours are between 8am and 6pm (Most shifts will be 8-4, but some can be 9-5, 10-6), full time on site. The company This is a customer facing role based in Peterborough working for … but were open to other industries given that youre willing to learn anything you dont quite know. Having a good attitude (willing to learn anything you dont know) and customer service skills are essential for this role. Likewise, youll need to be relatively tech savvy and have the ability to pick up any technologies that you may not More ❯

Hybrid | Commutable to Chelmsford and London Eurobase is an international software and service provider, working with financial institutions in over 25 countries. We deliver enterprise solutions for insurance companies, banks, and financial institutions, alongside specialist IT recruitment services. With recognised expertise in reinsurance, insurance, and banking technology, we combine powerful software, industry knowledge, and a personal approach to build … long-term client partnerships. Our mission is simple: to help our customers succeed by delivering innovative solutions, exceptional service, and lasting value. We C.A.R.E about our values, they are important in helping us achieve our cultural aspirations and are in service to our Purpose and Mission. • Collaboration & Teamwork - To achieve successful results, we must work together effectively. Share … Support team, working with global banking and insurance clients. This is a client facing role where you’ll investigate, resolve, and escalate technical and business issues, while ensuring excellent customer satisfaction. What you’ll do: Provide first-line support for enterprise (re)insurance and treasury applications Investigate incidents, triage issues, and escalate where necessary Communicate clearly and professionally with More ❯

Hybrid | Commutable to Chelmsford and London Eurobase is an international software and service provider, working with financial institutions in over 25 countries. We deliver enterprise solutions for insurance companies, banks, and financial institutions, alongside specialist IT recruitment services. With recognised expertise in reinsurance, insurance, and banking technology, we combine powerful software, industry knowledge, and a personal approach to build … long-term client partnerships. Our mission is simple: to help our customers succeed by delivering innovative solutions, exceptional service, and lasting value. We C.A.R.E about our values, they are important in helping us achieve our cultural aspirations and are in service to our Purpose and Mission. • Collaboration & Teamwork - To achieve successful results, we must work together effectively. Share … Support team, working with global banking and insurance clients. This is a client facing role where you’ll investigate, resolve, and escalate technical and business issues, while ensuring excellent customer satisfaction. What you’ll do: Provide first-line support for enterprise (re)insurance and treasury applications Investigate incidents, triage issues, and escalate where necessary Communicate clearly and professionally with More ❯

proactive and detail-driven Technologist to join the Technical team Supporting the Head of Technical, this role is vital in maintaining technical compliance, driving quality improvement, and delivering excellent service across designated customer accounts. This is an ideal role for someone with a background in technical, quality, or compliance roles within food, fresh produce, or horticulture, looking to … in their career. The successful candidate will use technical knowledge. If you are interested in Technologist role, click APPLY now Working hours: Monday to Friday 8am 5pm Key Responsibilities: Customer Account Support Assist the Head of Technical in delivering high-quality technical service to assigned customer accounts. Manage day-to-day technical requirements within specific product categories … or tasks. Prepare technical summaries, reports, and responses for both internal and external stakeholders. Represent MM Flowers during customer visits, audits, and virtual meetings. Complaint & Data Analysis Analyse complaint, refund, and rejection data to identify trends and opportunities for improvement. Support the implementation and tracking of corrective and preventive actions (CAPAs). Monitor progress against improvement plans and escalate More ❯

At Lifeline IT, our name says it all. We provide a lifeline for organisations. We pride ourselves on our in-depth strategies, truly getting to know each and every customer to give them the IT support and advice they need to get the best out of their technology. We now have a new opening for a Helpdesk Engineer in … engaging environment, youll have the chance to broaden your existing expertise and work with cutting-edge technologies. Working from our office in Peterborough, youll respond to a range of customer queries via telephone and email channels. Please note, to be considered, you will need to currently live within a commutable distance of Peterborough and have the right to work … This is not a sponsorable role. What are we looking for? - Excellent communication skills, both written and verbal, confident in explaining complex issues to non-technical end users - Excellent customer service skills, demonstrating strong interpersonal skills - An intuitive and methodical approach to problem-solving - A team-oriented approach (both immediate and wider team) to working and the ability More ❯

candidate will have strong data analysis skills and experience in executing billing systems. Key Responsibilities: Billing Operations & Process improvement Execute and validate billing cycles to ensure accurate and timely customer invoicing. Monitor and troubleshoot billing discrepancies, identifying root causes, and implementing corrective actions. Partner with cross-functional teams to optimise billing automation and reduce manual processes. Data Analysis and … to improve billing system automation and integrations. Troubleshoot system issues affecting billing operations. Assist in system testing and validation of billing software enhancements. Collaboration & Compliance Work with Account Management, Customer Service, Operations, and Finance teams to resolve billing disputes and escalations. Ensure compliance with regulatory requirements and financial controls. Communicate complex billing data and system insights to both … At Corona Energy we are driven by our company culture which is focused around our core values; Empowered, Forward Thinking and Impactful – these are underpinned by our central value “Customer First”. This year we were proud to have been independently certified as one of the Best Places to Work in the UK with over 80% of our team More ❯

candidate will have strong data analysis skills and experience in executing billing systems. Key Responsibilities: Billing Operations & Process improvement Execute and validate billing cycles to ensure accurate and timely customer invoicing. Monitor and troubleshoot billing discrepancies, identifying root causes, and implementing corrective actions. Partner with cross-functional teams to optimise billing automation and reduce manual processes. Data Analysis and … to improve billing system automation and integrations. Troubleshoot system issues affecting billing operations. Assist in system testing and validation of billing software enhancements. Collaboration & Compliance Work with Account Management, Customer Service, Operations, and Finance teams to resolve billing disputes and escalations. Ensure compliance with regulatory requirements and financial controls. Communicate complex billing data and system insights to both … At Corona Energy we are driven by our company culture which is focused around our core values; Empowered, Forward Thinking and Impactful – these are underpinned by our central value “Customer First”. This year we were proud to have been independently certified as one of the Best Places to Work in the UK with over 80% of our team More ❯

candidate will have strong data analysis skills and experience in executing billing systems. Key Responsibilities: Billing Operations & Process improvement Execute and validate billing cycles to ensure accurate and timely customer invoicing. Monitor and troubleshoot billing discrepancies, identifying root causes, and implementing corrective actions. Partner with cross-functional teams to optimise billing automation and reduce manual processes. Data Analysis and … to improve billing system automation and integrations. Troubleshoot system issues affecting billing operations. Assist in system testing and validation of billing software enhancements. Collaboration & Compliance Work with Account Management, Customer Service, Operations, and Finance teams to resolve billing disputes and escalations. Ensure compliance with regulatory requirements and financial controls. Communicate complex billing data and system insights to both … At Corona Energy we are driven by our company culture which is focused around our core values; Empowered, Forward Thinking and Impactful – these are underpinned by our central value “Customer First”. This year we were proud to have been independently certified as one of the Best Places to Work in the UK with over 80% of our team More ❯

This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic IT Managed Service Provider who is looking for driven people who want to start their IT career. The ideal candidate will have worked in an IT services, Customer Services, or call … centre environment. However, candidates with a passion for IT, along with a good level of customer service experience and the ability to learn process-driven IT activities will be considered. Immediate starts are available. You will be fluent in Polish and English speaking, with strong all-round communication skills. If you are a charismatic Polish and English-speaking More ❯

Helpdesk Administrator – Permanent Role, Immediate Start Cambridge (city centre, excellent transport links) Are you highly organised, customer-focused, and ready to take the next step in your career? I am looking for a confident Helpdesk Administrator to join my amazing clients busy Maintenance and Small Works team based right in the heart of Cambridge. This is a fantastic opportunity … clients. Managing jobs from start to finish—creation through to invoicing. General office administration, including data entry, reporting, and filing. ? What we're looking for: Previous experience in a customer service or administration role. Confident communicator with excellent written and verbal skills. Proficient in Microsoft Office (Excel & Word essential) . Strong organisational skills with the ability to multitask. … and benefits. Plenty of variety—each day brings new challenges to keep you engaged. ? If you're looking for a role where you can combine your organisational skills with customer focus and teamwork, we'd love to hear from you. Apply today to join this dynamic team in the heart of Cambridge More ❯

Mobile Heavy Plant Engineer - Construction & Industrial - Huntingdon - £40,000 Basic - up to £45,000 OTE About the Company Our client provides on-site customer support for a wide range of heavy construction equipment, including Hydraulic Excavators, Dumpers, Telehandlers, Forklifts, Rollers. The primary focus is to keep machinery in peak operating condition through scheduled maintenance, repairs, and inspections. Mobile Heavy … to £45,000 OTE Overtime paid at 1.5x Monday - Friday Specialist tools and PPE provided Pension and healthcare package Mobile Heavy Plant Engineer - Requirements Solid mechanical aptitude Ability to service a wide range of heavy tracked plant machinery Experience with Cummins fault diagnostics preferable Experience working on Wastemaster machines preferable Able to investigate and diagnose technical problems (including climbing … verbal, written, and critical thinking skills Proficient in MS Office Able to work independently without supervision Mobile Heavy Plant Engineer - Responsibilities Investigate, diagnose, and resolve technical issues with equipment Service a variety of machines both on-site and off-site Work independently to troubleshoot and solve problems efficiently Complete job cards promptly and to a high standard Ensure all More ❯