25 of 25 Customer Service Jobs in East Anglia

IT Support Analyst to join its dynamic support team. Youll provide 1st and 2nd line support to both customers and internal users, helping resolve technical issues and maintain high service standards. Full training and career development provided. Key Responsibilities Deliver exceptional technical support and customer service Log, track, and resolve incoming support requests Troubleshoot product and IT … issues, escalating when necessary Work collaboratively with cross-functional teams Support internal users with general IT issues What youll need: Experience in IT support or customer service Degree-level education or equivalent practical experience Strong communication and problem-solving skills Solid general IT knowledge; familiarity with tools like Active Directory, PowerShell, HubSpot, or Microsoft 365 is a plus More ❯

About Us At Anglian we're a leading home improvement company committed to providing high-quality products and exceptional service. Our success is built on innovation, dedication, and a customer-first approach. Join us to make a real impact in an exciting and fast-paced industry. The Role We are seeking a 1st Line Support Technician to join our … issues efficiently and effectively. This is a fantastic opportunity for someone with a passion for technology to expand their experience in front line IT Services. Key Responsibilities Delivering exceptional customer service by promptly assisting with any queries or concerns, using phone or e-ticket, logging tickets via Heat software Log faults with 3rd party maintainers, following up and … level for fault tickets not resolved by the First Line Support Team. Arrange distribution of any inventory items which need to be dispatched from the IS Department Deliver 'best customer service' to all company staff. As required, assist the build of IS Devices to an agreed standard, laptop, desktops and mobiles. What We're Looking For Excellent communication More ❯

Service Desk Analyst Peterborough (Hybrid 2-3 days on site) £25,000-28,000 REED Technology is working with an outstanding client in search of a Service Desk Analyst to join their high-performing IT Service Desk team. You'll be the first point of contact for technical issues, delivering excellent support and solutions to business users … and contributing to an environment where service excellence and knowledge sharing are the norm. Key Responsibilities Providing technical support to business users via phone, email and ticketing system Troubleshooting a range of issues related to hardware, software, and networks Creating and maintaining clear technical documentation for team use and end-users Adhering to ITIL-aligned service desk processes … support the team with systems like: Windows Server 2019, SuSE Linux, RHEL, CrowdStrike Falcon, Arctic Wolf, Proofpoint Email Security What skills and experience you will bring Strong communication and customer service skills Solid knowledge of Windows 10/11 Ability to take ownership and see tasks through to resolution A collaborative mindset and willingness to support others Attention More ❯

About Us: Anglian is a leading national multi-branded company specialising in home improvements. We are committed to delivering exceptional service and innovative solutions to our customers. We are seeking a dedicated and skilled Payroll and HR Service Delivery Manager to join our team and support the Group HR Director in delivering a professional HR Shared Service function. Role Purpose: The Payroll and HR Service Delivery Manager will play a crucial role in supporting the strategic roadmap for Payroll and HR Administration functions. This position focuses on providing professional HR shared services support, handling the administrative and transactional aspects of HR and Payroll, ensuring accuracy, compliance, and efficient service delivery. Key Responsibilities: Data Management … transactions such as onboarding, offboarding, and employee changes. Benefits Administration: Manage the administration of employee benefits programs, ensuring compliance. Oversee pension schemes, group income protection, and other group policies. Customer Service: Respond to employee and manager inquiries related to HR policies and procedures using a triage model. Collaborate with HR Advisors, Recruitment Team, and L&D colleagues to More ❯

by leveraging vast data assets and state-of-the-art processing capabilities. As a Data Insight Analyst, you will use your advanced analytical skills to: Deliver outstanding and actionable customer insights Have responsibility for providing insights and support the building data products that helps shape Markerstudy's strategic roadmaps and customer propositions Support the delivery, maintanence and ongoing … critical advantage in the increasingly competitive insurance market. Key Responsibilities: Support the build and maintenance of our core data product capabilities of in areas of debt, affordability, claims, pricing, customer personalisation and our customer service contact centre. Support the delivery of analytics to the business via analysis, testing, modelling, profiling, and reporting. Investigate data and analytical initiatives More ❯

stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing … top shape. Want to come and be a part of it? What will you be doing? Were growing and excited to offer a full-time, permanent opportunity as a Service Management Specialist in our 24x7 Service Management Centre in St Ives, Cambridgeshire. Shift pattern: 4 days on/off, 4 nights on/off, 12-hour shifts … Youll support customers from issue receipt to resolution, allocate work, and assist engineers to ensure timely updates and SLA compliance. Key tasks include monitoring systems, managing tickets in Field Service Lightning, updating customers, prioritising faults, coordinating engineers and spares, tracking tasks, completing maintenance, reporting, and arranging supplier access. Youll thrive in a fast-paced, collaborative environment where no two More ❯

services in satellite offices by working closely with non-technical representatives Supporting with system audits, such as checking access rights and reporting on inactivity Collaborating with the remote managed service provider (MSP) to provide deskside support Representing the TechOps team across the company by explaining IT processes, announcing changes, soliciting feedback, and maintaining strong relationships with other teams Travelling … communicate confidently and professionally to both technical and non-technical audiences Exceptional organisational skills and attention to detail, with a commitment to delivering the highest standards of quality and customer service The ability to plan and prioritise your own time, manage and meet competing deadlines, and coordinate timelines with others A proactive mindset, enabling you to problem-solve … a medical history disregard basis Paid study leave and funding for external qualifications Critical Illness Cover, Income Protection and Life Assurance Paid and unpaid sabbaticals based on length of service APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF More ❯

stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing … and be a part of it? What will you be doing? Due to ongoing growth at Magdalene, were excited to offer a 6-month fixed-term opportunity as a Service Management Specialist, with potential for a permanent role. Youll work in our 24x7 Service Management Centre. Shift pattern: 2 weeks MonFri (1 week earlies … week lates 10:0018:00), followed by 1 week of 6-hour days and on-call duties. In this role, youll manage customer tickets, monitor systems, prioritise faults, coordinate engineers, track tasks, and ensure SLA compliance. Youll also handle reporting, maintenance, and supplier access, working in a fast-paced, collaborative environment. What youll bring? You have outstanding customer More ❯

Job Title: IT Support Engineer Location: Cambridge, UK Salary: Up to £32,000 About Us: My client is a leading Managed Service Provider dedicated to delivering exceptional IT support and services to a diverse range of clients. Their mission is to empower businesses with reliable, efficient, and innovative technology solutions. Job Description - We are looking for a dynamic and … customer-focused IT Support Engineer to join our team in Cambridge. As an IT Support Engineer, you will play a crucial role in providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently. Key Responsibilities - Provide first and second-line technical support to clients., Diagnose and resolve hardware, software, and network issues. … maintenance and updates. Ensure all support requests are logged and updated in the ticketing system. Assist with the planning and implementation of IT projects. Maintain a high level of customer satisfaction through excellent communication and problem-solving skills. Collaborate with other team members to share knowledge and develop best practices. Qualifications - Proven experience as an IT Support Engineer or More ❯

in construction technology solutions, specialising in machine control, surveying, laser scanning, and ground-penetrating radar (GPR) systems. With a strong presence across the UK, they pride themselves on their customer-first approach, high retention rates, and continued investment in their people and products. They're committed to enhancing safety and productivity on construction sites through expert consultancy, tailored training … technical issues in the field. Stay current with software, firmware, and product updates. Uphold company policies and standards. Collaborate with colleagues to plan weekly priorities and projects. Maintain strong customer relationships aligned with their ‘customer-first' ethos. What They're Looking For: Self-motivated with excellent time management. Comfortable working independently in diverse environments. Willingness to travel extensively … and stay overnight when required. Genuine interest in technology and construction machinery. Strong communication and customer service skills. Ready to Build Your Future If you're passionate about technology and want to make a real impact in the construction industry, our client is the place for you. Apply now and become part of a forward-thinking team driving More ❯

Proven work experience as an Application Engineer or similar role Scripting and automation of deployments Experience in deploying, optimising and maintaining software Excellent analytical and problem-solving abilities Great customer service and interpersonal skills Superb collaboration and communication Great organization and time management Relevant training and/or certifications as an Application Engineer Have knowledge of Virtualized Environments … make an impact? Begin your journey of a flourishing and meaningful career, share your CV with us today! What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing … enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be More ❯

Proven work experience as an Application Engineer or similar role Scripting and automation of deployments Experience in deploying, optimising and maintaining software Excellent analytical and problem-solving abilities Great customer service and interpersonal skills Superb collaboration and communication Great organization and time management Relevant training and/or certifications as an Application Engineer Have knowledge of Virtualized Environments … make an impact? Begin your journey of a flourishing and meaningful career, share your CV with us today! What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing … enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be More ❯

Proven work experience as an Application Engineer or similar role Scripting and automation of deployments Experience in deploying, optimising and maintaining software Excellent analytical and problem-solving abilities Great customer service and interpersonal skills Superb collaboration and communication Great organization and time management Relevant training and/or certifications as an Application Engineer Have knowledge of Virtualized Environments … make an impact? Begin your journey of a flourishing and meaningful career, share your CV with us today! What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing … enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be More ❯

multi branded, nation company specialising in home improvemnts and we are committed to providing high-quality products and exceptional service. Our success is built on innovation, dedication, and a customer-first approach. Join us to make a real impact in an exciting and fast-paced industry. The Role We are seeking a talented 2nd Line Support Technician to join … level for fault tickets not resolved by the First Line Support Team. Arrange distribution of any inventory items which need to be dispatched from the IS Department Deliver 'best customer service' to all company staff. Spend one day per week acting as a First Line cover. What We're Looking For Proven experience in a similar role. Full … Laptop hardware and be able to diagnose and resolve hardware issues Knowledge of WAN, LAN and wireless facilities Why Join Us? Competitive Salary Pension 31 days holiday, increasing with service, plus have your birthday off Paid time off annually to volunteer Comprehensive health & well-being benefits including cycle to work scheme, heavily discounted gym memberships and free access to More ❯

Learning how to maintain IT systems and networks Supporting the wider IT team with day-to-day tasks and projects What You'll Learn: IT fundamentals and best practices Customer service and communication skills Problem-solving techniques in real-world scenarios How to work with a range of technologies and systems Industry-recognised qualifications through structured training What … per annum for 12 months, then increasing to NMW or NLW in accordance with Government guidelines 18 month contract- gaining an IT Qualification 31 days holiday, increasing with service, plus an additional paid day for your birthday! Paid time off annually to volunteer Comprehensive health & well-being benefits including, heavily discounted gym memberships, employee assistance programme and free access More ❯

of data centre operations with opportunities for progression. Requirements: Self-motivated, well-organized, and capable of solo and team work. Experience with hand tools and working at height. Strong customer service skills and professional conduct. Willingness to travel and stay overnight as needed. Excellent communication and problem-solving abilities. Full, clean UK driving license (some travel by train More ❯

delivering seamless workplace experiences for their employees. As they continue to invest in cutting-edge tools and collaboration platforms, we're looking for someone who's passionate about tech, service-oriented, and excited to keep people connected. The Role We're looking for an AV & Collaboration Support Engineer to be the go-to person for all things Zoom, Slack … Comfortable working with employees of all levels, including execs. Great troubleshooting, communication, and time management skills. Familiarity with ServiceNow or similar ticketing systems (a bonus, not required). Strong customer service mindset and a problem-solving attitude. Apply now to help shape a world-class digital workplace experience More ❯

Flexible working Auto enrol pension Desired Qualities, Skills and Knowledge: Ability to work well in a team environment A general passion and interest in IT Great problem solver Good customer service skills Driven to succeed Good time management skills GCSE Grade 5/C in English and grade 4/C in Maths is required for this role More ❯

Flexible working Auto enrol pension Desired Qualities, Skills and Knowledge: Ability to work well in a team environment A general passion and interest in IT Great problem solver Good customer service skills Driven to succeed Good time management skills GCSE Grade 5/C in English and grade 4/C in Maths is required for this role More ❯

professional inbound follow-ups Present and promote software solutions to accounting firms and other business clients Contribute creative ideas to improve outreach and generate high-quality leads Deliver exceptional customer service throughout the sales cycle Represent the business at trade shows, exhibitions, and industry events Consistently meet and exceed weekly KPIs and revenue goals Collaborate with internal teams More ❯

stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing … logs, data recording and update geographical network maps. Safety is key! Youll adhere to all Health & Safety, Quality, and Environmental policies & Standards Youll have the ability to deliver exceptional customer service. Youll have an understanding of the BT network. You may be required to carry out additional tasks within your capability as necessitated by your changing role within the … for you? We offer a range of benefits designed to support your life in and out of work, some of which include. Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give More ❯

OOH/Night Shift IT MSP Customer Support Helpdesk Peterborough Full time Hourly rate £14.00 - £15.00 PAYE We have a great opportunity for IT Service Desk staff to join a large IT organisation based in Hampton, Peterborough. The successful candidate will join a large team, working on a Help Desk offing IT Support. This is a shift-based … This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic IT Managed Service Provider who is looking for driven people who want to progress their career in IT long term. The ideal candidate will have worked in an IT Managed Services, Customer More ❯

When you join us as a FTTH Engineer, youll benefit from: Competitive salary Company Van 5* housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction Life Cover & Contributory Pension Employee Benefits Platform giving you access to high-street discounts, wellbeing support, and more Committed to diversity, inclusion, and empowering your development What is … N23) and be highly competent in cabling, splicing, and testing, although these hands-on tasks are not a daily part of this specific role. Excellent communication, people management, and customer-facing skills are essential. You will need the ability to engage effectively with internal planning, project, and delivery teams, and represent the company professionally to external parties, including regional … all field operations. Primary Responsibilities Oversee all field health, safety, and wellbeing, including risk assessments, reporting, vehicle checks, and audits. Build and prepare the Access Network, from cabinets to customer premises (including rodding, cabling, splicing, testing, commissioning, customer handover). Assist with installing and commissioning of new street cabinets and 3rd party connections (planning, surveying, site visits). More ❯

scope Background in Industrial heavy Machinery (Diesel Gensets) would be preferable. Competencies: Drive for Results: Demonstrates and fosters a sense of urgency and strong commitment to achieving goals . Customer Centricity: Ensures the delivery of exceptional customer service. Lead Corageously: Takes personal and organizational risks to do what is right and achieve organizational success and supports others who More ❯

A background in Industrial heavy Machinery (Diesel Gensets) would be preferable. Competencies: Drive for Results: Demonstrates and fosters a sense of urgency and strong commitment to achieving goals . Customer Centricity: Ensures the delivery of exceptional customer service. Lead Corageously: Takes personal and organizational risks to do what is right and achieve organizational success and supports others who More ❯