1 to 25 of 100 Customer Service Jobs in the East of England

Service Delivery Lead (Telecoms) Base Salary: Up to £32,000 Benefits: Up to 10% bonus, private healthcare, 25 days holiday + bank holidays and wider company benefits Location: Peterborough Working Pattern: Monday to Friday, full-time office based The opportunity: If youre currently working in customer service, service delivery or operations and want more ownership, this could be a good next step. Were working with a growing connectivity business in Peterborough looking for someone to lead the team responsible for its enterprise customers, from initial sales handover and installation through to ongoing service. ...

Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their support team within their modern service office in Peterborough. We are currently seeking Dutch Speaking Service Desk Advisers to provide first-line IT support to external clients. This is an excellent opportunity … candidates with strong communication skills, a customer-focused approach and an interest in technology. Full training will be provided , making this role suitable for both experienced support advisers and candidates looking to develop their career within IT support. The Details Location: Peterborough Hours: 37.5 hours per week, between ...

Service Operations Lead (Telecoms) Base Salary: Up to £32,000 Benefits: Up to 10% bonus, private healthcare, 25 days holiday + bank holidays and wider company benefits Location: Peterborough Working Pattern: Monday to Friday, full-time office based The opportunity: If you re currently working in service operations … customer service or service delivery and want more responsibility for how a team performs day to day, this could be a good next step. We re working with a growing connectivity business in Peterborough looking for someone to lead the operational team supporting its ISP partners. ...

impact role within Managed IT Services for someone who wants to genuinely make a difference at the customers they work with. As a Senior Customer Success Manager (CSM), you will become a trusted technology partner to a focused portfolio of our clients, helping them make better decisions, build stronger … Managed Services. Our CSMs play a uniquely influential and high-profile role. You will act as a critical friend, sitting at the centre of customer relationships providing service insight, strategic planning and working closely with senior leaders to turn IT from a cost into an enabler ...

Line support? Do you combine strong Microsoft 365 and Intune knowledge with the confidence to work directly with clients and deliver an excellent customer experience? Are you looking for an MSP where you can take real ownership of technical issues and continue progressing towards 3rd Line, cloud, cyber security … automation? If so, this could be an excellent opportunity. My client, a well-established Managed Service Provider, is looking for a strong and experienced 2nd Line IT Support Engineer to support a key customer based in Watford. This is not intended as a first move up from ...

experienced Service Delivery Manager who thrives on managing high-value customer relationships, driving service excellence and identifying commercial opportunities? Think Specialist Recruitment are delighted to be working with a leading business to recruit a Service Delivery Manager to take ownership of some of their largest … most strategically important customer accounts. This is a high-profile role where you'll be trusted to build strong relationships with senior stakeholders, ensure exceptional service delivery and act as the bridge between customer requirements and internal operational teams. Salary - £70,000 plus benefits Monday - Friday - Office ...

well established and growing MSP in the North London area. This role pays between £60,000 - £75,000 and will be split between customer sites & the Potters Bar HQ. To be considered for this position, you MUST have previous experience working for MSPs within a customer-focused role. … deployment projects. As an experienced IT Consultant, you will provide complete project life cycle consultancy covering pre-sales, scope of work, proof of concept, customer onboarding, customer auditing, technical designs, project delivery, documentation & post-project support. As an experienced IT Technical Consultant, you will have a wide-ranging ...

established and growing MSP in the Hertfordshire/North London area. This role pays between £60,000 - £75,000 and will be split between customer sites across Greater London & the business office in the Waltham Cross area. To be considered for this position, you MUST have previous experience working … within a customer-focused role. This position will cover the complete IT infrastructure and centre around rollout, migration, upgrade & deployment projects. As an experienced IT Consultant, you will provide complete project life cycle consultancy covering pre-sales, scope of work, proof of concept, customer onboarding, customer auditing ...

well established and growing MSP in the North London area. This role pays between £60,000 - £75,000 and will be split between customer sites & the Potters Bar HQ. To be considered for this position, you MUST have previous experience working for MSP’s within a customer-focused … deployment projects. As an experienced IT Consultant, you will provide complete project life cycle consultancy covering pre-sales, scope of work, proof of concept, customer onboarding, customer auditing, technical designs, project delivery, documentation & post-project support. As an experienced IT Technical Consultant, you will have a wide-ranging ...

monthly, quarterly and yearly GP targets. Have interest in specialising in a particular technology or category (not obligatory, but useful). 2 Embody Outstanding Customer Service Live and breathe outstanding customer service in line with BDR’s core values. Tactfully challenge customer assumptions … value to their business. Maintain value add on quotes whenever possible to differentiate. Generate referral business through high service levels and strong customer relationships. Maximise client earnings, retain clients and make consistent progress with white space. 3 Book 14 and attend 10 new business meetings per month Manage ...

About the role MBDA is currently implementing a Digital roadmap that includes the Service Lifecycle Management (SLM) tool. The Service Lifecycle Management (SLM) tool is a key component of our back-office architecture, designed to centralise and harmonise in-service configuration and maintenance information to ensure peak … single source of truth," providing process and terminology standardisation across Natco and its various programmes. Its primary purpose is to manage and control in-service configurations, providing end-to-end support for product lifecycle configuration and critical maintenance activities, including Technical Events, Retrofit Campaigns, and MLRs (Mid-Life Reviews ...

role include working across a variety of applications and projects including set-up, maintenance and decommissioning, and ensuring the delivery of a high-quality service to our end users. The role holder should be a motivated team player with strong problem-solving skills, excellent communication and people skills, often … occasion the Corporate Business Systems Analyst may be asked to work outside normal business hours, assisting the ETEL Technology teams to deliver a consistent service for our customers. The role will operate on a hybrid basis, to include time spent onsite at our central offices in Letchworth as well ...

Acrelec UK & Odema LTD are part of a global technology company focused on digital transformation solutions to help deliver innovative resolutions for Quick Service Restaurants (QSR), Hospitality and Retail Verticals. For over 20 years we have worked in partnership with some of the world’s largest companies. … member of the UK Operations team, you will be responsible for tracking and co-ordinating a number of Acrelec’s customer deployment plans (customers typically deploying between 50 – 500 sites over several months) with the core objective of ensuring that every single store installation is completed on time ...

time technical role based either on the remote help desk or in the field. Role Months 1 to 8: The apprentice will join the Customer Service Team providing administrative and hardware support to the 1st Line and Projects and Implementation teams You will report directly … Line Team Leader who works within the Customer Services Department You will be required to work in the build room as well as working on specific tasks in the field defined with you by the Management Team Months 8 to 16: The apprentice will join the 1st Line Team ...

Role: Multi-Skilled Security Engineer Job Purpose: To install, maintain, service and repair a range of electronic security systems, ensuring all equipment operates reliably and meets customer requirements. Key Responsibilities: Install, service and maintain CCTV, intruder alarms, access control and door entry systems. Diagnose and resolve faults … across a range of security systems. Carry out planned preventative maintenance and reactive call-outs. Complete commissioning, system testing and handover documentation. Provide excellent customer service and professional technical support. Ensure all work complies with relevant health and safety requirements and industry standards. Essential Requirements: Proven experience ...

provide hands-on technical support in South Mimms. This role is ideal for someone with strong desktop support experience who enjoys delivering excellent customer service and resolving technical issues efficiently. What You'll Be Doing: Providing onsite technical support for desktops, laptops, mobile devices, printers and peripherals. Diagnosing … resolving hardware, software and connectivity issues. Managing incidents and service requests through to resolution in line with SLAs and KPIs. Supporting Microsoft 365, Windows 10/11, Active Directory, Intune and Autopilot environments. Escalating complex incidents where required and working closely with wider technical teams. Maintaining asset records, support ...

passionate about technology and enjoy helping people? If so, Bidwells is looking for an enthusiastic IT Support Engineer to join our friendly Service Desk team based at our head office in Cambridge, where you'll be the go-to person for resolving IT issues and keeping our colleagues connected … productive. In this people-facing role, your excellent customer service skills will shine as you provide responsive and professional 1st and 2nd line support across the business. This is a hands-on, varied position that blends user support with hardware and software management, system administration, and involvement ...

large and complex IT environment. You will be responsible for supporting end users, resolving technical incidents, deploying hardware and software, and ensuring excellent customer service across multiple sites. This opportunity would suit an experienced Desktop Support Engineer, Endpoint Engineer, IT Support Analyst or EUC Support Engineer who enjoys … technology rollout projects Escalate complex incidents where required and work closely with specialist teams Maintain accurate asset management and support documentation Deliver excellent customer service, keeping users informed throughout the resolution process Essential Experience Proven experience in a 2nd Line Desktop Support, Endpoint Support or EUC Support role ...

join their team. This is a great opportunity for someone who enjoys being hands-on with technology, solving problems and providing a great service to users. You'll be joining a relatively small team and becoming part of a new division within the business , giving you plenty of opportunity … Entra ID, Exchange and Intune Assisting with user accounts, permissions and Group Policy Escalating more complex issues where required Providing a high level of customer service and keeping users informed What we're looking forWe're looking for someone who is passionate about IT, enjoys solving problems ...

system. • Retain an in-depth knowledge of the Trust applications which are supported by the Application Support team. • Adopt and adhere to IT Service Management (ITSM) e.g. ITIL based practices specifically in the areas of incident, problem, release and change management. • Manage the day to day duties entailing System … Management, System Security and Access Control. • Review the ITSM application support queue (IT service desk call logging system) and complete. • Participate in the Change and Problem Management processes. • Participate in the monitoring and ensuring data quality is in line with the Trust data quality policy. • Participate in second ...

Head of Customer Experience (CX) will lead in making Redsquid a truly customer-first business — ensuring every client interaction, from onboarding to renewal, is seamless, consistent, and value-driven. You will protect revenue by fixing the root causes of churn, instilling customer-first behaviours across the company … Borehamwood) Permanent, Full-time Monday to Friday: 37.5 hours per week This critical role will lead the design and execution of Redsquid’s customer-centric strategy to drive customer satisfaction, retention, and revenue growth. The HCX focuses on embedding CX excellence across all touchpoints and ensuring Redsquid delivers ...

tasks Preparing documentation and user guides Performing basic administrative support duties, as required, to meet specific operational objectives Ensuring that a high level of customer service and support is provided to all internal and external staff Supporting custom internal applications Working alongside Developers, Azure Architects, and Network Architects … infrastructure and networking design and delivery Skills and Experience The ideal candidate will have a high level of customer service experience and Microsoft certifications. A minimum of 2 years of experience supporting Windows Desktops and Servers is required, along with all the expected qualities of an experienced Infrastructure ...

system. Retain an in-depth knowledge of the Trust applications which are supported by the Application Support team. Adopt and adhere to IT Service Management (ITSM) e.g. ITIL based practices specifically in the areas of incident, problem, release and change management. Manage the day to day duties entailing System … Management, System Security and Access Control. Review the ITSM application support queue (IT service desk call logging system) and complete. Participate in the Change and Problem Management processes. Participate in the monitoring and ensuring data quality is in line with the Trust data quality policy. Participate in second ...

Field Service Engineer Chelmsford/Harlow based UK-Manufactured, Intelligent Parking Solutions Company £30,000£36,000 + First-Time-Fix Bonus | Permanent | 40 hrs Company Vehicle, Fuel Card, 25 Days Holiday (+BH), Pension, Life Assurance, Healthcare, Full Product Training The Opportunity Were supporting a market leader in intelligent … parking solutions as they expand their Field Service Engineer team across the UK! This role is ideal for a hands-on, self-motivated, multi-skilled engineer with experience working on electromechanical, low-voltage, or security/automation systems. The company designs and manufactures their own parking technology ...

administration, support, optimization, and continuous improvement of the EMAX ERP system across business functions including manufacturing, inventory management, purchasing, planning, logistics, sales, customer service, finance, and reporting. This role acts as the primary liaison between business users and technical resources to ensure the ERP solution supports operational objectives … . Business Process Improvement Analyze current business processes and identify opportunities for improvement. Collaborate with operations, manufacturing, supply chain, logistics, finance, sales and customer service teams to optimize workflow efficiency. Recommend and implement ERP system enhancements. Develop and maintain standard operating procedures (SOPs) related to ERP processes. User ...