1 to 25 of 108 Customer Service Jobs in the East of England

Position: Developer Location: Luton, UK (Hybrid-3 days a week from office) 6 months contract position The Role Dynamics 365 Customer Service and CCaaS Developer. Customer has recently implemented CCaaS and has road map to implement additions features. Candidate with hands on development experience on Customer Service module and CCaaS module in very important. Your responsibilities: A Dynamics CCaas developer design, builds, Customises and integrates contact center capabilities. Configure and customize Dynamics 365 customer service and omnichannel Builds plugins, customer workflow and PCF controls using C Your Profile Essential skills/ ...

German Customer Service Advisor £30,000 - £35,000 Hybrid Working – 3 Days Office Based/2 Days Remote - Hatfield CCP are proud to be working with an innovative international business who are looking to appoint a German Customer Support Advisor to join their growing operations team. This … great opportunity for someone who enjoys problem-solving, customer interaction, and working in a fast-paced, technology-driven environment. The Role You'll be a key point of contact for German and English-speaking customers, supporting a range of queries and ensuring issues are resolved efficiently and professionally. Working ...

Recruitment are supporting an innovative and growing technology organisation in their search for a Service Desk Analyst to join their client support team. This is an excellent opportunity for someone looking to develop their career within software and technology support, joining a collaborative environment where customer service … hours with hybrid working available. Full product training will be provided, making this a fantastic opportunity for someone who is passionate about technology and customer support and wants to build a long-term career within a growing IT business. The Company This forward-thinking technology business develops and delivers ...

summary We are looking for a motivated and customer-focused Application Support Technician to join our ICT Operations function, providing support for NHS.net Connect, Microsoft 365 and a range of business applications. This is an excellent opportunity for someone with strong technical troubleshooting skills, a commitment to excellent customer service and the ability to work effectively in a fast-paced support environment. In this role, you will investigate, diagnose and resolve incidents and service requests in line with agreed service levels and ITIL best practice, either remotely or through on-site. Team members are expected ...

strategic planning, and problem-solving skills to ensure the success and satisfaction of our clients. The ideal candidate will be passionate about delivering exceptional service, possess excellent communication skills, and thrive in a fast-paced environment. This individual will champion our core values of flexibility, quality, knowledge, and teamwork … . Experience: Proven experience in client success management, account management, or similar role. Strong understanding of customer relationship management principles and practices. Excellent communication, negotiation, and presentation skills. Ability to prioriti s e and manage multiple tasks and projects simultaneously. Analytical mindset with the ability to interpret data ...

Romanian-Speaking Service Desk Adviser Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their multilingual team within their modern service office in Peterborough. We are currently seeking Romanian-speaking Service Desk Advisers to handle inbound IT support enquiries. This … issues Guiding users through solutions via phone and email Escalating technical issues where required Maintaining accurate documentation and support notes Supporting continuous improvement across service processes Delivering excellent customer service and building strong client relationships Who We're Looking For: Fluent in English and Romanian (written ...

commercial buildings in the United Kingdom, alongside a growing portfolio of international clients. Our clients rely on us to support business - critical environments where service quality, reliability, and professionalism are non - negotiable . As we continue to grow across the UK and internationally, having a high - performing , well … service desk is central to delivering an excellent customer experience. This role sits at the heart of our operations leading the service desk function, ensuring consistent service delivery, driving continuous improvement, and acting as a key point of contact between customers, engineers, and the wider business. ...

Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their support team within their modern service office in Peterborough. We are currently seeking Service Desk Advisers to provide first-line IT support to external clients. This is an excellent opportunity for candidates … with strong communication skills and a passion for customer service and technology. Full training will be provided, making this role suitable for both experienced support advisers and those looking to begin a career in IT support. Location: Peterborough Hours: 37.5 hours per week, between 7am – 7pm, with flexible ...

Customer Operational Intelligence Lead Secondment, Full Time £29,785 up to £35,041 per annum Location: Chelmsford Working Style: Anywhere worker Closing Date: 3rd June 2026 This position is available for a fixed term contract or secondment opportunity for up to 12 months This position has been classed … week, with the remaining time for visiting sites and remote working if desired, in line with the organisation’s needs. The Opportunity The Customer Operational Intelligence Officer supports the delivery of high quality business intelligence across Customer Services by collecting, preparing and analysing data that helps teams understand ...

people to be the best – ensuring they feel proud to be themselves and part of BUUK Infrastructure. We are looking for ICT Senior Service Desk Analyst who would like to help us reach our mission to “earn customer loyalty and drive business growth by providing consistently excellent service”. Purpose of this role Provide a senior level of first line support by acting as an escalation point for other Service Desk Analysts and Team Leaders. Manage team on a deputised basis by coordinating workflows and making decisions on behalf of Service Desk Team Leader.To ensure ...

bragging! Our customers are companies that take pride in offering quality refreshments to their employees and clients. Our success is built on outstanding customer service, hard work, and a strong team culture. We believe in delivering WOW experiences to both our customers and our valued employees. … focus of the role is driving commercial growth, optimising pricing and performance strategies, and ensuring the e-commerce platform remains competitive and customer-focused. The Role – Ecommerce Manager E-Commerce Platform & Product Management To own the day-to-day operation and management of Liquidline’s e-commerce portal. ...

Junior Operations Coordinator Entry-Level Telecoms Support Role Contract Personnel are seeking a motivated and customer-focused individual to join the operations team of a leading IT company as a Junior Operations Coordinator. This entry-level role is an excellent opportunity for someone starting a career in telecommunications, with … ongoing support provided. Key Responsibilities Serve as the first point of contact for customers reporting phone, broadband, and Wi-Fi issues Log and manage customer faults accurately Provide basic troubleshooting support via phone, email, and service systems Escalate complex issues to internal teams or suppliers when required Keep ...

people to be the best ensuring they feel proud to be themselves and part of BUUK Infrastructure. We are looking for ICT Senior Service Desk Analyst who would like to help us reach our mission to earn customer loyalty and drive business growth by providing consistently excellent service. … Purpose of this role Provide a senior level of first line support by acting as an escalation point for other Service Desk Analysts and Team Leaders. Manage team on a deputised basis by coordinating workflows and making decisions on behalf of Service Desk Team Leader. To ensure efficient ...

Description Service Desk Analyst - Swedish Speaking UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact … support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. *This is a bilingual position where we are looking for fluent speaking/writing of English and Swedish* Key Responsibilities Address ...

Title: Field Service Engineer (EPOS) Location: Suffolk Employment Type: Full-Time (40 hrs/week, 5 days over 7 including alternate weekends) Salary: £26,500 + Company Vehicle + Benefits Looking to Build a Career in IT Field Service A well-established provider of IT services to major … retail and hospitality brands is expanding and seeking a Field Service Engineer. This role suits someone who is reliable, customer-focused, and enjoys working in a hands-on environment. Direct EPOS experience isn't essential. Candidates with previous field service or customer-facing experience, a valid ...

some email journeys created. However there’s still lots to build, and some of the initial structure established. But the real work starts now. Customer journeys need designing and building, taking them from EVP through to a much more sophisticated operation. Segmentation needs defining. Contact strategy needs shaping … customers from first enquiry through to long-term retention. That means building, testing and optimising CRM journeys, while also shaping the broader approach to customer communication. Whilst the primary channel for outbound CRM will be email. They’re also engaging across Whatsapp and SMS, and there’s a customer ...

Service Desk Team Leader Hybrid to Chesterfield or Peterborough We're looking for a Service Desk Team Leader who will be accountable for supervising the day-to-day operations of the IT Service Desk team, ensuring timely and effective resolution of incidents and service requests. This … role supports the Service Desk Manager by coordinating team activities, monitoring performance, and acting as an escalation point for complex issues. The Team Leader plays a key role in maintaining service quality, mentoring team members, and driving continuous improvement. Key Accountabilities & Responsibilities: Supervise and coordinate the daily activities ...

Complete Technical Solutions are a market leader in providing managed IT services across the retail and hospitality sectors. We pride ourselves on delivering exceptional service, from installation and configuration to maintenance and repair of IT equipment. Due to continued growth, were looking to expand our field engineering team with … driven, customer-focused individuals. The Role As a Field Service Engineer, youll be travelling to customer sites carrying out EPOS and IT equipment swaps, installations, and maintenance. This is a hands-on, customer-facing role where no two days are the same. Youll typically work between ...

sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity. The Role This … commercially driven Business Development Manager to join our Sales team within the Sheet Plant division. This role is focused on retaining and growing key customer accounts across East Anglia. The successful candidate will build strong, long-term relationships with our most important customers, identifying opportunities to expand our packaging ...

accountant tired of the traditional practice grind and ready to pivot into the exciting world of tech? Or are you an early-stage SaaS Customer Service Manager with exposure to finance and now looking for a role where you can own the customer lifecycle and make … provider shaking up the accounting industry with innovative solutions helping their clients eliminate the manual bottlenecks that accounting teams hate. As our clients new Customer Success Manager, you will be the ultimate trusted advisor for their accounting firm clients. This is a dynamic, high-impact hybrid role blending structured ...

high-quality technical support to end users across the business, acting as the first point of contact for IT issues, diagnosing & resolving incidients, managing service requests, and escalating problems where neccessary. Responsibilities 1st Line Support Act as the initial point of contact for all IT-related queries via phone … email, or service desk system. Log, categorise, and prioritise incidents and service requests. Ensure all tickets are updated with accurate and timely information. Communicate clearly with users, providing updates and managing expectations. Maintain high levels of customer service and user satisfaction. Manage the transfer ...

Field Service Engineer, Laboratory Robotic Systems Basic Salary £50,000 to £55,000 Bonus 10% Company Car - Electric (Tesla) and Hybrid Options Available Pension Healthcare Life Insurance Phone, Laptop Holidays The Role – Field Service Engineer, Laboratory Robotic Systems This market leader seeks to recruit a technically motivated … customer focused Field Service Engineer, responsible for: Service, installation, breakdown, repair and calibration of a wide range of sophisticated medical laboratory automation Support scientific products located at customer sites, including pathology departments, university research, laboratories and pharmaceutical environments Your Background – Field Service Engineer, Laboratory Robotic ...

Service Desk Manager – Lead the team. Raise the standards. Build something better £40,000 – £50,000 | Bedford (4 days onsite) | MSP Environment Some Service Desk Manager roles are about keeping things ticking over. This one is about taking a good service desk and making it great. … visits per month to the London office Team : Lead 13–14 engineers across 1st, 2nd, and 3rd line support Environment : Fast-growing Managed Service Provider with a strong customer focus Progression : Clear route into senior leadership as the business continues to grow Benefits : Private healthcare, dental cover, structured ...

Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their multi-lingual team within their modern service office in Peterborough. We are seeking Hungarian-speaking Service Desk Advisers to handle inbound IT support enquiries. This is an ongoing temporary-to-permanent position. … issues and solutions to support team knowledge Supporting the team with general IT tasks and contributing to ongoing process improvements Ensuring high levels of customer satisfaction and building strong relationships with clients Who we're looking for: Fluent in English and Hungarian written and verbal Strong customer service ...

Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their multi-lingual team within their modern service office in Peterborough. We are seeking Dutch-speaking Service Desk Advisers to handle inbound IT support enquiries. This is an ongoing temporary-to-permanent position. … issues and solutions to support team knowledge Supporting the team with general IT tasks and contributing to ongoing process improvements Ensuring high levels of customer satisfaction and building strong relationships with clients Who we're looking for: Fluent in English and Dutch, written and verbal Strong customer service ...