4 of 4 Customer Service Jobs in Gateshead

This role is varied to support your continuous development and will include security alert investigation, vulnerability reporting, carrying out support tasks and engaging with third parties. You will be customer-focused and play a key role in ensuring the security and integrity of their systems and data. Efficiency is also important to succeed, as you will be managing a … diverse workload. Customer service is key to success in the role - living our values are woven through everything we do to guarantee that our service delivery is second to none. What you will be doing Monitor security queues, triage alerts, and determine incident severity. Stay updated on threat intelligence and integrate it into operations. Engage in ongoing … learning and professional development. Support vulnerability scans and report generation. Collaborate with team members and participate in meetings. Answer customer calls in a professional and friendly manner, acting as a first point of contact for Real Protect customers and IR engagements. Conduct thorough investigations and escalate complex cases. You will suit the role if you have Experience with security More ❯

businesses thrive in an ever-evolving digital world. Our mission is to deliver cutting-edge technology, expert support, and proactive solutions tailored to each client’s needs. With a customer-centric approach, we empower businesses across the UK to work smarter, safer, and more efficiently. Overview: As an IT Helpdesk Support Apprentice at Smart IT, you’ll play a … while also identifying opportunities to improve our processes and services. You’ll receive hands-on training, mentoring, and support, enabling you to develop both your technical expertise and your customer service skills. You will work towards industry-recognised IT qualifications as part of your apprenticeship, alongside gaining valuable on-the-job experience. This is an excellent opportunity to … build a strong foundation for a career in IT support. Responsibilities: Resolving queries – Respond promptly to customer enquiries via phone, email, or helpdesk ticketing system. Problem solving – Diagnose and troubleshoot technical issues, using a logical and methodical approach to reach solutions. Providing technical assistance – Support end-users with day-to-day IT challenges, including software, hardware, and network queries. More ❯

to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone More ❯

provide your expertise within a market leading company? This company specialises in providing multi utility solutions that make construction companies processes more efficient, while striving for high levels of customer service. This award winning company provided Gas, Water and Electricity connections for residential, commercial and industrial projects. They have also branched into the renewables industry, providing design and installation More ❯