1 to 25 of 40 Customer Service Jobs in Glamorgan

a new opportunity with a $9 billion leader that can provide you with stability and exciting challenges, we'd love to hear from you. The Role at a Glance: Customer Service/Sales Support Exec Caerphilly Office Based 3 Days Per Week/Hybrid Working Competitive Market Salary Plus Excellent Company Benefits Including Pension Scheme, Annual Bonus Scheme … Week Company: Global Distributor of chemicals & ingredients used in everyday products Culture: Work with real purpose. Grow how you want to. Be who you are Your skills/background: Customer Service, Client Relations, Internal and External Communication, IT Literate, Microsoft Office, CRM Software, Export Trade. As a Customer Service/Sales Support Exec, you will be … the first point of contact for our customers and a vital part of our fantastic Customer Service team. As the face of our business, you play a key role in building loyalty and trust. What your day might look like: • Working closely with your Account Manager to build relationships with your dedicated customer base, maintaining and growing More ❯

technology to small and medium businesses. With regional sales and support hubs across the South West, we are committed to our core values and principles, ensuring every product and service is provided with expertise, passion, and dedication. Role Overview: We are seeking a skilled and enthusiastic 2nd Line VoIP Engineer with experience in the ICT sector, particularly in VoIP … networks. The successful candidate will handle inbound technical support calls, resolve and triage issues, and, when necessary, escalate them to the engineering team. This role may also involve visiting customer sites for on-site support. Key Responsibilities: Handle inbound calls from customers requiring technical support for VoIP systems. Troubleshoot and resolve VoIP, SIP, and network-related issues remotely via … team members. Investigate and monitor telecoms, Wi-Fi, and network issues, ensuring resolution within SLAs. Communicate clearly with end-users, colleagues, and management to resolve issues promptly and ensure customer satisfaction, updating all open cases with relevant information. Visit customer sites to diagnose and repair VoIP services as needed. Deliver first-class customer service at all More ❯

technology to small and medium businesses. With regional sales and support hubs across the South West, we are committed to our core values and principles, ensuring every product and service is provided with expertise, passion, and dedication. Role Overview: We are seeking a skilled and enthusiastic 2nd Line VoIP Engineer with experience in the ICT sector, particularly in VoIP … networks. The successful candidate will handle inbound technical support calls, resolve and triage issues, and, when necessary, escalate them to the engineering team. This role may also involve visiting customer sites for on-site support. Key Responsibilities: Handle inbound calls from customers requiring technical support for VoIP systems. Troubleshoot and resolve VoIP, SIP, and network-related issues remotely via … team members. Investigate and monitor telecoms, Wi-Fi, and network issues, ensuring resolution within SLAs. Communicate clearly with end-users, colleagues, and management to resolve issues promptly and ensure customer satisfaction, updating all open cases with relevant information. Visit customer sites to diagnose and repair VoIP services as needed. Deliver first-class customer service at all More ❯

small & medium businesses. We have regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: We are looking for an enthusiastic customer service-focused individual with previous experience of working within an IT … all relevant information from the client and passing it through to the engineering team. Job Responsibilities: Answering the phone to inbound calls from customers who require technical help Ensuring customer faults and incidents are responded to and resolved within SLAs Demonstrate ownership, accountability, and strive for 'First Call Resolution' Troubleshoot and resolve software and hardware issues remotely over the … and monitor all related Telecoms, ICT, network, workstation, laptop and application performance issues Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction Ensuring all open cases are updated with relevant information and customers are regularly updated Responsible for consistently giving a first-class service Provide additions and updates to More ❯

the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through … the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through … reality, leveraging our cutting-edge technology and agile ways of working. Our credit analysts and managers are fully embedded into a product squad alongside Product Managers, Engineers, Designers, Marketers, Customer Researchers, Data Scientists etc. This enables us to solve customer problems in a fast paced and innovative way. How you'll contribute: Lead a team of analysts that More ❯

Nights, followed by 4 days off Your new role: Be the first point of contact for Exponential-e customers Responsible for managing and owning support tickets and driving customer issues through to resolution either internally or via suppliers Provide 1st and 2nd Line remote desktop support to other Exponential-e customers, when required What you’ll need to succeed … Strong customer service focus with excellent verbal and written communication skills Proven problem solver with strong analytical and trend analysis skills Positive and professional attitude What we offer: Career progression opportunities Dedicated Learning and Development team and access to a range of training, courses and certification support Comprehensive benefits including on-site cafe with free barista coffee, birthday More ❯

business opportunities while managing and strengthening relationships with existing UK accounts. This role plays a key part in expanding our product portfolio in line with strategic objectives, ensuring excellent service delivery, and upholding our commitment to quality and customer satisfaction. With regular travel across the UK, Ireland, and occasionally other international regions, this position requires a proactive, self … projects, and sales opportunities Develop relationships with established customers and manage key accounts effectively Proactively campaign industries through research, calling and direct contact Prepare and execute sales presentations at customer premises Maintain customer information and pricing within company systems Provide pricing and sizing quotations based on customer requirements Monitor market conditions including competitor pricing and activity Collaborate … or component suppliers is highly desirable. Business Development Track Record: Proven track record in business development with the ability to identify and convert opportunities within both existing and new customer accounts. Commercial acumen, strategic account growth planning, and confidence in presenting technical solutions to procurement teams and decision-makers is essential. Technical Knowledge: Knowledge or experience with thermal break More ❯

the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through … Monzo Hear from our team about what it's like working at Monzo • London/UK Remote £140,000 - £165,000 + Share Options Benefits Technology About Customer Operations at Monzo: The Customer Operations team provides tech-led and human support experiences for now over 10 million customers. We don't just solve customer problems - we aim … to improve customer satisfaction and product engagement by providing effortless, fast, and empathetic support. Our Operations tech team has three focus areas: Creating in-app experiences that enable customers to solve their own problems . As well as building customer experiences ourselves, we help all product teams at Monzo build better products by developing a system of reusable More ❯

and medium-sized businesses. With regional sales and support locations across the country, our ambitious growth is focused on our crucial values and fundamental principles, with every product and service delivered with expertise, passion, and heart. About the Role: As part of our growth plans, we are seeking an experienced Sales Account Manager with a genuine passion for delivering … excellence and ensuring customer service is at the heart of everything we do. You will be responsible for managing and growing a portfolio of customer accounts, serving as the primary point of contact for contract negotiations, technology reviews, and service escalations. Your role will include conducting quarterly reviews with customers, getting to know your customers well … understanding their business challenges, and recommending technical products to assist with their growth. Additionally, you will be responsible for upselling and growing the account through sales through service, ensuring that your clients receive the best possible solutions to meet their needs. Key Responsibilities: Managing a bank of existing accounts Develop and maintain trusted relationships with your accounts, conducting quarterly More ❯

the high-level design for all IT solutions. CDIO is responsible for building and running HMRC IT services along with providing IT change and operational support. You would join Service Central & Technical Services (SC&TS) within CDIO, a new delivery group created to build on and exploit the ServiceNow platform capability and setting the vision and strategy for service … accountable for the support, management and development of platforms, tools and infrastructure including ServiceNow, SNOW and ServiceNow integrations to AWS/Azure. Our focus is on ensuring consistent, excellent Customer Experience. We are working closely with the other platform groups and their partners to bring those IT Systems and Services together. We work with hardworking, upbeat people who grow … deliver impactful services across our organisation. You'll contribute to the design, development, and support of IT operations solutions based on ServiceNow best practices, aligned to organisational KPIs and service excellence standards. Person specification Develop and enhance features within the ServiceNow platform. Support incident and problem management assigned to Platform Support. Implement service requests and technical change delivery. More ❯

Our client is looking for a friendly, customer focused candidate to join them on a Temporary to Permanent basis starting immediately . You will be joining a friendly & supportive Helpdesk team, to answer customer calls, supporting them with queries and remote tech support. Someone with strong customer service or contact centre based experience, plus a good … faults logged on equipment. Keeping customers informed at all times of progress of work. Report escalations to relevant departments. Update internal system to ensure smooth communication between departments. Document customer specific information. Skills & Experience: Good attitude and communication style when dealing with customers. Strong verbal and written communication skills. Competent PC user including Microsoft package. Good understanding of technology More ❯

Our client is looking for a friendly, customer focused candidate to join them on a Temporary to Permanent basis starting immediately . You will be joining a friendly & supportive Helpdesk team, to answer customer calls, supporting them with queries and remote tech support. Someone with strong customer service or contact centre based experience, plus a good … faults logged on equipment. Keeping customers informed at all times of progress of work. Report escalations to relevant departments. Update internal system to ensure smooth communication between departments. Document customer specific information. Skills & Experience: Good attitude and communication style when dealing with customers. Strong verbal and written communication skills. Competent PC user including Microsoft package. Good understanding of technology More ❯

the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through … Data Analyst, Workforce Management role sits inside the Commercial Planning & Governance team who form part of the Workforce Management function at Monzo. Workforce Management is a key part of Customer Operations, helping us to know where and when we need to support our Customers. The Commercial Planning & Governance Team drives efficiencies by continuously improving processes by providing clear and … and maintaining custom reporting/dashboards for Workforce Management, e.g. shrinkage, adherence, handle time, etc. in Looker Supporting the impact analysis in delivery of high impact projects, relating to service, COps efficiency or cost gains Building strong relationships with stakeholders outside of Customer Operations e.g. Fincrime, Risk, Product to understand and model FTE/hiring impact of new More ❯

the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through … Data Analyst, Workforce Management role sits inside the Commercial Planning & Governance team who form part of the Workforce Management function at Monzo. Workforce Management is a key part of Customer Operations, helping us to know where and when we need to support our Customers. The Commercial Planning & Governance Team drives efficiencies by continuously improving processes by providing clear and … and maintaining custom reporting/dashboards for Workforce Management, e.g. shrinkage, adherence, handle time, etc. in Looker Supporting the impact analysis in delivery of high impact projects, relating to service, COps efficiency or cost gains Building strong relationships with stakeholders outside of Customer Operations e.g. Fincrime, Risk, Product to understand and model FTE/hiring impact of new More ❯

improve efficiency and effectiveness of IT operations. Requirements: Extensive experience working with O365, Intune, Azure, and Active Directory, Networking (DNS/DHCP). Previous experience working for a Managed Service Provider (MSP) is highly desirable. Strong knowledge of cloud-based solutions and end-user support. Excellent communication and customer service skills. Ability to work independently and as More ❯

in ensuring the successful adoption and ongoing use of Insight by solutions by our valued clients. This position requires a blend of technical expertise, strong communication skills, and a customer-centric approach. You will be responsible for the technical onboarding of new clients, configuring and supporting our product suite, and providing ongoing technical support. You will also collaborate with … Account Managers, product, engineering and analyst teams to deliver exceptional service and drive client success. About Insight by Insight by is a dynamic B2B arm of providing data and analytics solutions to partners in the insurance industry. We empower our partners with actionable insights to optimise their operations, improve customer experience, and drive business growth. What you'll … interrogating large data sets. Analytical mindset Excellent problem-solving and troubleshooting skills. Ability to communicate complex technical information clearly and concisely to both technical and non-technical audiences. Strong customer service orientation and a passion for client success. Ability to work autonomously and prioritise and manage workload Desirable Criteria: Knowledge of the the insurance industry and Insurance pricing More ❯

the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through … collectives" (these are product verticals like Payments or Wealth) Working closely with with your collective leadership to shape our product strategies and ensure the teams are solving the right customer problems in the right ways Scaling the impact research has on our strategies across the organisation. Increasing visibility of key research insights and making sure action is taken as … is appealing to a diverse set of hiring prospects. Work within 1-3 critical business areas to develop and deliver a product strategy, including building a deep understanding of customer needs and market opportunities, and how we'll differentiate ourselves and grow. Providing support for around 5-10 direct reports, through clear development goals, timely updates and feedback, and More ❯

are looking for an enthusiastic and proactive IT Support Technician to join our dynamic team. This is a fantastic opportunity for someone with a strong technical foundation and a customer-focused mindset to make a real impact in a fast-paced environment. Responsibilities As an IT Support Technician, you will play a vital role in ensuring our team operates … and hardware/software installation and maintenance. Technical Proficiency - Familiarity with Windows operating systems and the M365 suite. Problem-Solving Skills - Ability to troubleshoot and resolve technical issues effectively. Customer Service Skills - Excellent communication skills to assist non-technical colleagues. Organisational Skills - Ability to multitask and prioritise tasks efficiently. Desirable Attributes: Collaborative and supportive approach to working with More ❯

for pricing when tendering for new and existing business (Requests for Proposals (RFPs) and contract renewals) and co-ordinate the bid process. · To create pricing models based on the customer requirements and the Company’s ability to provide profitable business. · To support the Commercial Director with the contract management and governance of new and existing commercial relationships to ensure … in order to achieve a business goal · Experience of dealing with an environment of change · Enthusiastic, creative and energetic with ability to ‘think outside of the box.’ · Passionate about customer service · Self-motivated with ability to prioritise workload · Effective team player · Excellent planning, organisation and project management skills · Effective research skills to ensure that accurate and timely information More ❯

for pricing when tendering for new and existing business (Requests for Proposals (RFPs) and contract renewals) and co-ordinate the bid process. To create pricing models based on the customer requirements and the Company’s ability to provide profitable business. To support the Commercial Director with the contract management and governance of new and existing commercial relationships to ensure … of change Self starter Honest and high level of integrity Diligent Logical and clear thinker Enthusiastic, creative and energetic with ability to 'think outside of the box.’ Passionate about customer service Self-motivated with ability to prioritise workload Maintain a professional approach under pressure Flexible and available to work to meet the demands of customers Effective team player More ❯

the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through More ❯

the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through More ❯

Cameras, including industry-leading 4K technology. We also offer contract manufacturing solutions for various non-Sony brands, contributing to successes like the Raspberry Pi. Additionally, we host a Sony customer service and solutions centre, a business incubation centre, and more. Role Overview: We are looking to strengthen our network team with a focus on security. The Network Security More ❯

comprehensive training you need to make sure you feel confident talking about our amazing tech products and services. Alongside working, you will also complete a Level 2 NVQ in Customer Service as part of our Apprenticeship. Your Future With Us We are passionate about helping you progress your career and are committed to your growth and development. When More ❯

comprehensive training you need to make sure you feel confident talking about our amazing tech products and services. Alongside working, you will also complete a Level 2 NVQ in Customer Service as part of our Apprenticeship. Your Future With Us We are passionate about helping you progress your career and are committed to your growth and development. When More ❯