13 of 13 Customer Service Jobs in Gloucester

a hands-on role providing first and second-line technical support to users across a wide range of systems and services. You'll be responsible for resolving incidents and service requests, supporting hardware and software issues, and ensuring a high standard of customer service. Due to the nature of the role existing or recent NPPV3 or SC Clearance … is highly desirable. Key Responsibilities: Provide front-line IT support to staff via phone, self-service portal, and occasional in-person walk-ups. Troubleshoot and resolve incidents related to desktop, laptop, network, and application issues. Support users with Windows 10/11, Microsoft Office 2016/365, Outlook, SharePoint, and other standard tools. Log and manage support tickets in … the organisation's ITSM tool (IFS Assyst). Escalate issues in line with agreed processes and service levels. Visit user desks or remote offices when required to provide on-site support and equipment setup. Maintain accurate asset and configuration records. Contribute to knowledge base articles and standard operating procedures. Skills and Experience: Proven experience in a Service Desk More ❯

but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience. Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital … Strategy, Digital Delivery and Digital Service all work together as a key enabler for the University to achieve this. We are currently looking for someone to join Digital Services. As a team we are known for keeping the show on the road! We have a variety of expertise, including Desktop and Audio Visual Services, Applications Support, Data Centre and … Operations, Procurement and Asset Management as well as Technical Services for our student campus at MediaCityUK. The culture and ethos of Digital Service is directed towards collaboration with others to enable continual Service improvement and innovative solutions which deliver outstanding customer service. So what will the role involve? The role is designed to develop the Universities Audio More ❯

replacing hardware components as required. Installing, configuring, and relocating desktop equipment. Building and configuring workstations, including network port reconfigurations. Preparing and building laptops and other mobile devices to meet customer specifications. Encrypting, repairing, and re-accrediting laptops. Ensuring compliance with security protocols, including software encryption and system lockdown. Updating asset management records and maintaining audit trails. Handling incident management … and request fulfilment using a Service Management toolset. What youll bring: Experience as a Laptop/Desktop Hardware Support Engineer. Previous service delivery experience, preferably in a multi-vendor environment. Strong communication, analytical, and customer service skills. High attention to detail, particularly when recording asset and incident data. It would be great if you had: ? Familiarity … with ITSM/ITIL frameworks (experience with service and asset management tools is beneficial but not essential). If you are interested in this role but not sure if your skills and experience are exactly what were looking for, please do apply, wed love to hear from you! Employment Type: Full-time, Permanent Location: Office-Based Gloucestershire Security Clearance More ❯

of all trust IT systems, services and infrastructure; provides IT assistance and training to all stakeholders. Duties The IT Support Analyst will: Follow and deliver upon the trusts IT service desk support and incident management policies and processes to all stakeholders. Follow and deliver IT service desk incident and support service offerings in line with the trusts … their roles effectively and efficiently. Provide 2 nd line support to stakeholders effectively and efficiently. Provide desktop on-premise support to stakeholders as required. Escalate complex IT incidents and service requests to the Senior IT Analyst and IT Network and Support Manager as required. Support the use of ITSM through the ITIL methodology, including incident problem and change enablement. … understanding of the principles of cyber-security and endpoint protection An awareness and understanding of the importance of confidentiality and data protection Demonstrate an understanding of the basics of customer service Demonstrate an understanding of the basics of the role of IT within an educational environment More ❯

Customer Support Engineer Department: Sempre Service Employment Type: Permanent - Full Time Location: Barnwood, Gloucester Reporting To: simon atherton Description Join our team and become part of a company that values innovation, growth, and excellence. Sempre is a measurement specialist solving manufacturing challenges across aerospace, automotive, medical, energy and precision engineering industries. Through their expert in-house consultants and … as services such as calibration, sub-contract measurement, training and metrology consultancy. The Sempre Group is a subsidiary of Oxford Metrics since October 2024. Job Purpose The role of Customer Support Engineer is a highly technical position that requires strong customer service skills, patience, attention to detail and superior problem solving skills. The ability to build up … a strong rapport with customers, agents and fellow colleagues. Ensure high quality customer support for product range Metrology Direct supply To be a team player and show initiative planning out day to day workload. Key Responsibilities Provide on-site Service, Calibration, installation and commissioning of equipment Perform hands-on on-site troubleshooting, service and repairs. Perform in More ❯

Location: Gloucester (Hybrid 2 days per week on-site) Salary: £34,000 - £36,000 Are you an experienced ICT Support Analyst who thrives on solving complex problems, delivering excellent customer service, and making a meaningful impact on users' daily work? If you’re looking for a role where your technical skills and analytical thinking are valued, this could … long-term improvements. Handling changes and configuration items with care and precision, ensuring minimal risk to system availability and compliance. Participating in an on-call rota, ensuring continuity of service outside core hours. About You We’re looking for someone who: Has strong experience supporting business-critical applications in a structured environment. Brings a methodical approach to issue investigation More ❯

digital trading and performance reports. Provide technical assistance, when required, to our stores, regarding the online ordering system. Experience: Knowledge of ESP, CRM, EPR, PIM and GA4. Reviews/Customer Service/Loyalty/Site monitoring/Payment Gateways/A-B Testing Project management experience, with a willingness to multi-task and get things done. Strong analytical More ❯

or Electronic equipment and have clean driving license as the positons is field based. You don't need to have any EPOS experienceif you've worked in a field service role (even in a different industry), have a driving licence, and enjoy solving problems on the go, this could be your next big move. Attend customer sites to … install or swap out retail IT equipment Deliver great customer service and maintain a professional appearance Manage parts and stock from your company vehicle Complete all tasks to a high standard using our mobile job management system Support project rollouts and periodic training at HQ S SKILLS & EXPERIENCE CLEAN DRIVING LICENCE AND ACCESS TO A YOUR OWN VAN More ❯

while maintaining alignment with Minerva forces, especially those involved in the South West Collaboration. To prioritised development and work with stakeholders to maximise development opportunities. To support the RMS service team to rectify issues by problem solving at a local level, support improvements in functionality to meet local and Authorised Professional Practice (APP) objectives and support activity. The provision … Gloucestershire Business. Maximise opportunities and development both internally, locally, regionally and nationally. • Desirable to have working knowledge in RMS (Niche), Pronto and CAD systems • Familiarity with ITIL or similar service management frameworks. • Excellent communication, problem solving • Stakeholder/Customer Engagement and customer service • Demonstrable skills in managing complex workloads and performance delivery. • GDPR, Data Protection awareness More ❯

improve our IT services. Ready to lead a team that makes a real difference in how our customers experience technology? Apply today and lets start the conversation. Key Responsibilities: Service Delivery Management: Oversee the day-to-day operations of the technical support team, ensuring all service requests are addressed within customer SLAs and maintaining high standards of … service delivery. Team Management: Lead, mentor, and develop the technical support team, providing guidance and support to enhance their skills and performance. Customer Facing Service Reviews: Conduct regular service reviews with customers to ensure their needs are being met and to identify areas for improvement. Complaints Management: Handle customer complaints effectively, ensuring timely resolution and … maintaining customer satisfaction. Upstream Reporting: Provide regular reports to directors on service performance, team activities, and any issues that need to be addressed. System Maintenance and Upgrades: Oversee regular system checks, updates, and maintenance to ensure optimal performance and security compliance. Project Management: Lead and manage IT projects, including system upgrades, migrations, and new implementations. Ensure projects are More ❯

as internal users and third-party providers. You will be helping with the BAU support of the applications, updates, integrations, and cloud migrations. You will have excellent communication and customer service skills as well as a solid background in supporting applications. Benefits 24 days + bank holiday (increases with length of service) Enhanced maternity leave Local government … in your activities both BAU and projects to ensure the performance of the systems are to the standards of the business. Developing and improving the documentation for the IT Service Desk, Applications Team, and Owners of the various applications Work with more senior members of the team to ensure correct responses to request for application support. Liaise with systems … development staff or software suppliers on the development of system enhancements to overcome known problems. As the successful applications analyst you will have: Strong customer service skills and excellent written and verbal communication Experience within application support or equivalent technical role Strong problem-solving skills and a demonstrable ability to resolve complex issues Excellent documentation skills Resided in More ❯

to query, interrogate, & validate data • Desirable to have working knowledge in RMS (Niche), Pronto & CAD systems • GDPR, Data Protection awareness • Cyber security awareness • Excellent communication, problem solving • Stakeholder/Customer Engagement & customer service More ❯

to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone More ❯