Release and Assurance Analyst
- Hiring Organisation
- Claranet Limited
- Location
- Barnwood, Gloucester, Gloucestershire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Salary negotiable
performance metrics Collaborate with key stakeholders to ensure all requirements are met Maintain a thorough understanding of: Products and services Key features and capabilities Customer needs and preferences Monitor service levels and performance, ensuring alignment with agreed Service Level Agreements (SLAs) Identify service issues and work … cross-functionally to resolve them Analyse service performance data to identify trends, patterns, and potential risks Conduct testing of products and services prior to release Support the development and implementation of service improvement plans Teams to Collaborate With Customer Experience & Managed Services – Ensure consistent delivery of high ...