7 of 7 Customer Service Jobs in Gloucester

Customer Service Administrator Quedgeley, Gloucester If you have any e-commerce experience, this is definitely the job for you! Our client, a well-established and growing business within the technology sector, based in Quedgeley, Gloucester, has an exciting new opportunity for a Customer Service Administrator to join their friendly team on a full-time, permanent basis … due to continued business growth. Offering fantastic Monday - Friday hours, this one isn't to be missed! The successful Customer Service Administrator should have: Previous experience in a customer service, sales, or office-based role E-commerce experience is very desirable. Strong communication and interpersonal skills, with excellent written grammar Good IT literacy and confidence using … online systems The ability to work effectively under pressure and manage multiple tasks A proactive attitude, team spirit, and a sense of humour In this role, the Customer Service Administrator will be responsible for: Answering customer service and sales calls, providing professional support and advice Responding promptly to customer emails and managing customer expectations More ❯

ICT Application Service & Support Analyst L3 Role Summary Provide 2nd line ICT technical support across the organisation, ensuring the stability, availability and improvement of Windows-based systems and related applications. Manage incidents, implement changes, and maintain ICT assets to deliver reliable, secure services. Key Responsibilities Deliver 2nd line support professionally and in line with SLAs, maintaining strong customer service standards. Implement and test system upgrades, changes and releases within the change control framework. Manage escalated tickets through to resolution, keeping stakeholders informed. Deploy approved hardware and software securely and consistently. Support and maintain key applications; assist in incident/problem resolution per ITIL® processes. Share technical knowledge, maintain documentation and create Knowledge Articles for the Service … travel between sites required; valid driving licence preferred. Training: Ongoing technical and professional development expected. Essential Experience & Skills 1st/2nd line support experience in a Windows environment. Strong customer service, problem-solving and organisational skills. Proven ability to work under pressure and meet SLAs. Excellent communication and documentation skills. Desirable Experience improving systems or processes. Proficiency with More ❯

as internal users and third-party providers. You will be helping with the BAU support of the applications, updates, integrations, and cloud migrations. You will have excellent communication and customer service skills as well as a solid background in supporting applications. Benefits 24 days + bank holiday (increases with length of service) Enhanced maternity leave Local government … in your activities both BAU and projects to ensure the performance of the systems are to the standards of the business. Developing and improving the documentation for the IT Service Desk, Applications Team, and Owners of the various applications Work with more senior members of the team to ensure correct responses to request for application support. Liaise with systems … development staff or software suppliers on the development of system enhancements to overcome known problems. As the successful applications analyst you will have: Strong customer service skills and excellent written and verbal communication Experience within application support or equivalent technical role Strong problem-solving skills and a demonstrable ability to resolve complex issues Excellent documentation skills Resided in More ❯

technical roadmaps and provide senior engineering cover when required. What We’re Looking For We are looking for a proactive and confident engineer with excellent technical knowledge and strong customer service skills. Essential skills and experience: Strong 2nd/3rd line support experience across networks, servers, and firewalls. Advanced networking knowledge (DNS, DHCP, IP Subnetting, Routing). Hands … on experience administering Fortinet Firewalls. Strong working knowledge of Microsoft 365, Intune, and Entra ID. Familiarity with web filtering and email protection technologies. Excellent communication, documentation, and customer service skills. Full UK driving licence and flexibility to travel. Desirable: Experience supporting IT within schools or educational organisations. Familiarity with Fortinet Fabric Suite, Barracuda, Veeam/Acronis, Hyper-V More ❯

to suit your schedule - for example, you could start earlier and finish at 3pm, or start later and finish later. Key Responsibilities Deliver 2nd line support in a professional, customer-focused manner, meeting agreed SLAs. Manage and resolve escalated tickets, keeping stakeholders informed throughout. Support system changes, migrations, and upgrades, including testing and controlled releases. Deploy approved hardware and … documentation. Essential Skills & Experience Proven experience in 1st or 2nd line support within a Windows environment. Strong problem-solving and organisational skills, with the ability to prioritise effectively. Excellent customer service and communication skills. Ability to work under pressure and adapt to changing priorities. Good documentation skills and a proactive approach to knowledge sharing. Desirable Skills Experience with More ❯

ensure maximum uptime. As part of the role, you will be required to work closely with the Delivery, Support and Change teams to facilitate the installation and support of customer and Claranet equipment to the highest possible standards. You will also be responsible for the decommissioning of equipment at the end of its life and the administration required in … Key Responsibilities Troubleshooting and repair of hardware faults and the installation of spares or components as required Installation and decommission of managed equipment within the Data Centres and external customer sites Performing routine maintenance on server and network equipment to maintain maximum uptime of customer environments Accepting and taking ownership of fault escalations from internal teams Providing internal … with timely updates on progress of incidents Make regular physical checks of the Data Centre facilities and assist with the production of monthly statistics Documentation of Data Centre equipment, service configuration and hardware solutions Carry out physical checks and audits as required by the business and its customers Update and maintain Claranet databases following all changes to equipment or More ❯

Gloucester and Surrounding Areas £34,000- £40,000 - Dependent on Experience Company Van, Overtime, Holidays To apply for this opportunity you must have or hold the following: • Intruder alarm service experience • Fire Alarm Experience • FIA Qualified would be a bonus • Extensive Knowledge of Intruder alarms • Excellent customer service skills • CCTV IP Knowledge also beneficial but not essential … Security industry. We offer a wide range of services including design, maintenance and installation of fire systems, CCTV, and access control. Due to planned growth within the installation and service department, we are now actively looking to recruit an experienced Fire and Security Service/Installation Engineers covering Gloucester and surrounding areas. Benefit Include: • Company Vehicle • Mobile Phone More ❯