1 to 25 of 31 Customer Service Jobs in Gloucestershire

Nutshell We have an opportunity for a Service Desk Analyst to join our team within Vistry Services, at our Cheltenham office. As our Service Desk Analyst, you will provide outstanding customer service by resolving incidents on first call utilising 1st and 2nd line support knowledge … more benefits In return, what we would like from you Behave in line with our company values Integrity, Caring and Quality Previous experience in customer service role within the IT sector Experience on a Service Desk Excellent written & oral communication skills, ability to influence others ...

Service Desk Engineer - £27,500 - £32,000. Cheltenham (onsite, must have driving license or plans to obtain). Employer of choice! Realistic progression, large training budget & much more. Hours - 8-4/9-5/10-6. Job Purpose: To support the maintenance and development of the organisations … Services. As part of the IT Services Team, provide a professional and effective customer focused IT Service Desk. To provide first rate, first and second line Technical Support for customers across all its sites and for its remote workers. Context of Role: IT Services underpin the operation ...

Field Service Engineer, Medical Diagnostic Systems Overall Earnings £65,000 Basic Salary Up To £52,000 Door To Door Overtime On Call Allowance 10% Bonus Company Car (Electric Or Hybrid) Pension Healthcare Life Insurance Phone, Laptop Holidays The Role – Field Service Engineer, Medical Diagnostic Systems This market leader … seeks to recruit a technically motivated and customer focused Field Service Engineer, responsible for: The service, installation, breakdown, repair and calibration of a wide range of sophisticated laboratory diagnostics systems utilised within pathology departments, NHS laboratories and clinical chemistry environments Supporting flow cytometry, cell separation and diagnostics ...

Purpose: To support the maintenance and development of the organisations IT Services. As part of the IT Services Team, provide a professional and effective customer focused IT Service Desk. To provide first rate, first and second line Technical Support for customers across all its sites … highly available system design to achieve this alongside a proactive approach. What were looking for: Strong troubleshooting skills across hardware, software, and networks Excellent customer service and communication skills Ability to prioritise workload and work under pressure A proactive and team-oriented mindset Key Responsibilities IT Infrastructure & Systems ...

Technical Services Engineer/Photocopier Location: Swindon & Surrounding Region Overview We are recruiting for an experienced, proactive, and customer-focused Photocopier/Technical Services Engineer to join a growing technical team within a well-established Managed Print & IT Services organisation. This is a field-based role (van provided) with … emphasis on Ricoh equipment, including production print devices. Alongside managed print duties, you will also provide basic technical support across wider IT services, including customer infrastructure, networking, Microsoft 365, and endpoint technologies. You'll work closely with IT Support, print engineering, helpdesk, sales, and admin teams to deliver ...

Customer Account Executive – B2B Mitcheldean | One day a week working from home £28,000–£29,000 including bonus Full-time, permanent | 37.5 hours per week Do you enjoy getting to know your customers, sorting out problems and becoming someone they can rely on? We’re looking for a Customer … working with colleagues to resolve issues. Managing contract renewals and addressing any concerns. Identifying additional products or services that would benefit your customers. Keeping customer records and follow-up actions up to date on the CRM. Sharing customer feedback to help improve the service. There are targets around ...

Senior IT Engineer Cheltenham based - Onsite with occasional customer visits £30-40k MSP/Education background advantageous About the Company A growing, medium-sized IT support company providing reliable and professional technology services to a range of educational establishments and businesses. Our services include IT support, Microsoft … cloud services, networking, cybersecurity, backup and infrastructure management. We are looking for an enthusiastic and customer-focused Senior IT Engineer to join our team. This is an excellent opportunity for someone who enjoys solving technical problems, working with customers and developing their IT skills in a varied support environment. ...

service. You'll be involved in supporting networks, telephony, end-user devices, and core business systems while working as part of a collaborative service desk team. What you'll be doing as the IT Support Engineer: Providing 1st and 2nd line technical support to users across multiple locations. Troubleshooting … mobile technologies. Assisting with Microsoft Teams telephony and mobile phone systems. Carrying out basic network administration, including VLAN and wireless configuration. Delivering excellent customer service and ensuring tickets are resolved efficiently. What we're looking for in the IT Support Engineer: Experience in an IT Support, Service ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

excellent opportunity for an experienced IT support professional who enjoys solving technical issues, working directly with users, and delivering a high-quality customer experience. Joining a busy Service Desk team, you'll be responsible for providing 1st and 2nd line support across a broad range of technologies, helping … ensure colleagues can effectively deliver services to residents across the district. Your new role You'll take ownership of incidents and service requests from initial contact through to resolution, working across a varied Microsoft environment and supporting users both remotely and in person.The role offers plenty of variety, from ...

excellent opportunity for an experienced IT support professional who enjoys solving technical issues, working directly with users, and delivering a high-quality customer experience. Joining a busy Service Desk team, you'll be responsible for providing 1st and 2nd line support across a broad range of technologies, helping … ensure colleagues can effectively deliver services to residents across the district. Your new role You'll take ownership of incidents and service requests from initial contact through to resolution, working across a varied Microsoft environment and supporting users both remotely and in person.The role offers plenty of variety, from ...

SERVICE ENGINEER FIRE & SECURITY £32,000 £38,000 + Company Vehicle + Fuel Card + Excellent Benefits Cirencester (GL7 1YG) | Full Time | Permanent Join CIA Fire & Security Part of The Ranger Group CIA Fire & Security has been protecting businesses, people and property since 1982. As part of The Ranger … Group, we continue to invest in our people, technology and growth. We are looking for an experienced Fire & Security Service Engineer to join our successful team covering Cirencester and the surrounding areas. The Opportunity This is an exciting opportunity to join a respected and growing business where you will ...

exciting opportunity for internal candidates to progress within a growing and high performing part of Softcat's business, as a Tech Tower Service Delivery Manager. As you will know, the SD Team is a proficient, fast-paced, and exciting team who are committed to providing excellent customer service. … experiences in a different department, we encourage all our employees to develop and grow with us.What you'll be doingAs a Tech Tower Service Delivery Manager, you will be the first point of contact for customer, partner and internal queries relating to our Managed Services, with an alignment ...

Engineer please apply They are seeking to appoint an Infrastructure Analyst/Engineer to join our expanding technical team. This is a hands-on, customer-facing role where you will act as a key point of contact for our managed service clients. You will be responsible for handling … incidents, service requests, and day-to-day support issues, while gaining exposure to wider infrastructure technologies and project work. Although this is a team-based role, you will be expected to work independently when required, managing your workload in an organised and efficient manner. You will communicate regularly with ...

established, technology-led business. This is a hands-on role combining advanced IT support, endpoint management, cloud application administration, identity and access management, service management and workplace technology. You will act as an escalation point for complex technical issues, take ownership of the device lifecycle and work closely with … administering cloud-based platforms, automating repetitive tasks and delivering excellent support to both office-based and remote colleagues. Key Responsibilities 1. IT Support and Service Delivery Act as an escalation point for complex incidents and service requests, taking ownership through to resolution within agreed SLAs. Triage, prioritise ...

continued expansion, Xerox IT Services requires an IT Support Technician. The primary function of the role is to respond to and resolve customer IT support issues and requests received via telephone and email, as well as to carry out maintenance tasks across the IT landscape. This is carried … reached. PRIMARY RESPONSIBILITIES:Diagnose and resolve incidents and aim to meet response and resolution within predetermined SLAs Manage, update and close tickets within the Service Management toolset in line with ITIL framework principlesActively chase suppliers or internal teams for resolution to incidents, service requests or problemsEnsure configuration documents ...

home Additional Requirement: Full UK driving licence and access to a vehicle About the Role: Our client is an established and growing IT Managed Service Provider, supporting a wide range of organisations with IT support, Microsoft 365 and cyber security solutions. They are looking for an experienced 2nd Line … Support Engineer to join their technical team in the Gloucestershire area. This is a customer-focused role suited to someone who enjoys solving technical problems, working across Microsoft cloud technologies and developing their experience within cyber security. You’ll work closely with customers to resolve technical issues, support their ...

across multiple sites in the Cheltenham area. They are looking for an IT Services Engineer to join their IT Services team and provide professional, customer-focused technical support. The role will provide 1st and 2nd line technical support across hardware, software, networks and a range of IT services, supporting … hours support when necessary, with time off in lieu provided What We're Looking For Previous experience in a IT Support role with Service Desk exposure Strong troubleshooting skills across hardware, software and networks Experience providing 1st and/or 2nd line technical support Good knowledge of Windows ...

quickly, and build trusted relationships with teachers and staff across your hub. Key responsibilities resolve technical faults with Windows, Apple and Chrome devices, ensuring service levels are met; support key systems including printing, telephony, door access, classroom management and CCTV; maintain and install audio-visual systems across school sites … connectivity, single sign-on, backups and firewalls; support the successful technical onboarding of four new schools joining the hub; keep accurate records in the service management system and ensure asset management is up to date; and provide excellent customer service, keeping colleagues updated on progress and responding ...

value through technology. Global Product Innovation (GPI) represents a critical and high-impact area for Kohler, focused on product development, innovation and delivering differentiated customer value. The nature of demand within GPI often spans early-stage ideation through to scaled delivery, requiring close alignment between business ambition and technology … level risks, issues and dependencies affecting business outcomes.· Ensures senior stakeholders have transparent, accurate views of progress, trade‐offs and decisions required.6. Operational Accountability & Service Performance Visibility· Accountable for ensuring business stakeholders have visibility of IT operational performance, service health, risks and impacts.· Works with Service Management ...

Nutshell We have an opportunity for a Service Desk Analyst to join our team within Vistry Services, at our Cheltenham office. As our Service Desk Analyst, you will provide outstanding customer service by resolving incidents on first call utilising 1st and 2nd line support knowledge ...

experienced Technical Support Engineer to join a growing technical support team in Bristol. You will provide technical support across a UK depot network and customer sites, acting as a point of escalation for engineers dealing with more complex faults, repairs and commissioning work. This is a hands-on role … commissioning and technical projects. Key Responsibilities Diagnose and resolve mechanical and electrical faults on generator equipment Carry out servicing, repairs, commissioning and modifications Attend customer sites for technical support and site surveys Support engineers with complex fault-finding and technical issues Work on Stage V generators and modern rental ...

outstanding and successful client, a national IT Service Provider who support some of the biggest household names in the UK are looking to recruit an experienced IT Field Technician to join them on a permanent basis. You will be based in the Worcester/Gloucester area and will attend … customer sites in the region to health-check customer tech, diagnose and resolve technical issues relating to customers on-site technology, including EPOS, business systems, and back-office servers. You'll be the bridge between tech issues and business success - making a tangible difference for customers! Location: Gloucester ...

managing orders for Broadband, Mobile & VOIP systems - Keeping customers informed of the progress of their orders - Perform data entry tasks accurately and efficiently - Resolve customer complaints in a professional manner - Maintain a high level of phone etiquette at all times Candidate Attributes: - Strong communication skills with the ability ...

identify and report bugs REQUIRED SKILLS & EXPERIENCE To be considered for the role of Technical Support Specialist , you must have: Previous telephone-based customer service experience in a technical environment An interest in the IT/Technology industry Excellent problem-solving and analytical skills The ability to communicate ...