1 to 25 of 62 Customer Service Jobs in Gloucestershire

Role DescriptionThe provision of application (Records Management System (RMS)) maintenance and support services, either directly tousers of the systems or service delivery functions. Support typically includes investigation and resolution of issues andmay also include performance monitoring. Issues may be resolved by providing advice or training to users, by devisingcorrections (permanent or temporary) for faults, making general or site-specific … responses to incident reports, including channelling requests forhelp to appropriate functions for resolution, monitoring resolution activity, and keeping clients appraised of progress towardsservice restoration.The management of changes to the service infrastructure, including service assets, configuration items and associateddocumentation. Change management uses requests for change (RFC) for standard or emergency changes, and changesdue to incidents or problems to provide … with customers, suppliers and partners. May superviseothers or make decisions which impact the work assigned to individuals or phases of projects. Understands andcollaborates on the analysis of user/customer needs and represents this in their work.Performs a range of work, sometimes complex and non-routine, in a variety of environments. Applies methodical approachto issue definition and resolution.Demonstrates effective More ❯

as advised from time to time. Escalating IT issues where necessary to the IT Operations Team, IT Database Engineering and Software Development Teams. Logging, tracking and managing incidents and service requests using a ticketing system, ensuring timely resolution in line with SLAs. Performing routine maintenance and updates on IT/Video conferencing systems, including servers, networks, and workstations. Managing … and in-person We would love to hear from if you have: Previous experience in a similar role Excellent communication and interpersonal skills, with a focus on providing exceptional customer service. Demonstrate ability to troubleshoot and resolve technical issues efficiently. ITILv4 Foundation Certified or familiarity with ITIL practices and principles is advantageous. Relevant certifications such as CompTIA A+, Microsoft More ❯

regional IT support across the UK, EMEA, and US teams as needed in a secure and collaborative environment. Your role involves ensuring timely resolution of support tickets, maintaining high customer satisfaction, and managing a diverse range of IT systems and infrastructure. You will be instrumental in user onboarding, documentation, asset management, data centre maintenance, virtual environment support, and day … to day IT operations. A few of our employee benefits are: 25 days holiday per year (plus bank holidays), increasing with long service and with the opportunity to buy/sell up to 5 days Private medical insurance with optional family cover Pension scheme of up to 7% employer contribution Life Assurance 4x salary (flexible up to 10x) Group … The responsibilities of your role will include the following: IT Support & Collaboration: Deliver 1st, 2nd, and 3rd line support in coordination with the ServiceDesk, ensuring SLA compliance and assisting customer programs, projects, and engineering systems when needed System & Server Management: Install, support, and maintain Windows and Linux servers including upgrades, backups, server hardware upkeep, and virtual environments, including hypervisor More ❯

with millions of customers and over 100,000 colleagues, that's no mean feat. You could be working on anything from the latest Broadband or Mobile launch to new Customer Service Capabilities for our agents. Your solutions will impact millions ofcustomers across our three brands, BT, EE and Plusnet. You'll get the opportunity to work with and … stakeholders and work to drive strong, open and sustained communication channels both within function and across the wider stakeholder community Ensuring decisions are made to protect/enhance the Customer Experience, putting the customer at the heart of everything we do Building your ability to work with stakeholders to resolve conflict through problem-solving, negotiation, open communication and … delivery community The skills you'll need Must have 1. Results-focused - You focus on business outcomes and OKRs which will be linked to individual and team objectives 2. Customer-focused - You keep the 'end user' and their interests/needs at the centre of any decision 3. Waterfall, Agile and Lean practices - You can demonstrate an understanding of More ❯

million transactions annually. Our team includes over 1,300 onboard team members and more than 270 landside employees, we stay at the forefront of retailing and consistently provide outstanding customer service, culminating in winning the Cruise Retailer of the Year award for 2022 and 2023. Harding+ is an equal opportunities employer. We believe passionately that employing a diverse More ❯

but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience. Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital … Strategy, Digital Delivery and Digital Service all work together as a key enabler for the University to achieve this. We are currently looking for someone to join Digital Services. As a team we are known for keeping the show on the road! We have a variety of expertise, including Desktop and Audio Visual Services, Applications Support, Data Centre and … Operations, Procurement and Asset Management as well as Technical Services for our student campus at MediaCityUK. The culture and ethos of Digital Service is directed towards collaboration with others to enable continual Service improvement and innovative solutions which deliver outstanding customer service. So what will the role involve? The role is designed to develop the Universities Audio More ❯

patrons gain access to the knowledge they need to achieve great things. About the role: Our support and onboarding analysts provide expert knowledge, first-class support and a great customer experience to customers using OpenAthens products and services. In this key role you will be providing service desk and implementation support to both new and existing OpenAthens customers … partners worldwide, who rely on the team's expertise and guidance. As a support and onboarding analyst, we want you to thrive in a technical role within the OpenAthens customer success team, your goal being to deliver the gold standard of technical support and onboarding expertise to our global customer base. Responsibilities will include: Providing first-class customer support for all OpenAthens products Effective and timely monitoring and triage of all incoming customer support queries Maintaining a high level of customer service to all stakeholders Ensuring all customer support queries and tasks are handled effectively and in line with our processes and SLAs Identifying trends or patterns, and communicate these appropriately Collaborating with More ❯

time allowing others the creativity to succeed by making their own decisions Possess excellent communication skills in both written and verbal form Managing the Environment: Oversee all levels of customer service by setting daily goals and expectations to create a positive store environment Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management Achieve Company-average mystery shop results by uphold the Company's customer service standard Operations: Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures Achieve the store stock loss goals by overseeing adherence to loss prevention practices Assist in upholding … creative management of merchandise from receipt to sales Utilise Company reports to react to trends and drive business Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community Manage stock levels appropriately (taking into consideration the store environment) through the understanding of relevant More ❯

Associate Application Operations Engineer - Planning Inspectorate - EO This role is part of the Issue Triage and Support Service, a small team focused on application support for line of business applications, and triaging requests and issues from our customers. We are looking for candidates who are customer-focused, detail-oriented, and interested in problem solving. You should take pride … users. Good communication skills across all levels of the organization, self-motivation, and ownership of tasks are essential. Typical responsibilities include checking core systems to ensure proper functioning, reviewing Service Desk software for logged requests or issues, prioritizing responses, and communicating with end users and colleagues to resolve tickets. You will collaborate with other Digital teams and participate in … call rota with additional allowances and may be required to work out of hours for tasks like monthly patching, compensated as overtime or time off in lieu. New Civil Service entrants are expected to start at the minimum of the pay band. Existing Civil Servants' transfers or promotions are governed by internal rules, with salary adjustments accordingly. The salary More ❯

Cheltenham-based client to recruit 20 enthusiastic Summer Temps! This is a fantastic opportunity for individuals from a variety of backgrounds, including: University students home for the summer Experienced customer service professionals seeking a short-term assignment Semi-retired individuals looking for a few weeks of engaging work Retail or hospitality workers eager to gain office-based experience … proactive in engaging with people Strong IT skills, particularly in Microsoft Office 365 (Teams, Outlook) Quick to learn new systems and processes High levels of literacy and numeracy Previous customer service experience is highly desirable Strong problem-solving abilities Role Overview: You’ll be handling inbound calls and assisting individuals with their placement applications.Full training will be provided More ❯

replacing hardware components as required. Installing, configuring, and relocating desktop equipment. Building and configuring workstations, including network port reconfigurations. Preparing and building laptops and other mobile devices to meet customer specifications. Encrypting, repairing, and re-accrediting laptops. Ensuring compliance with security protocols, including software encryption and system lockdown. Updating asset management records and maintaining audit trails. Handling incident management … and request fulfilment using a Service Management toolset. What youll bring: Experience as a Laptop/Desktop Hardware Support Engineer. Previous service delivery experience, preferably in a multi-vendor environment. Strong communication, analytical, and customer service skills. High attention to detail, particularly when recording asset and incident data. It would be great if you had: ? Familiarity … with ITSM/ITIL frameworks (experience with service and asset management tools is beneficial but not essential). If you are interested in this role but not sure if your skills and experience are exactly what were looking for, please do apply, wed love to hear from you! Employment Type: Full-time, Permanent Location: Office-Based Gloucestershire Security Clearance More ❯

of all trust IT systems, services and infrastructure; provides IT assistance and training to all stakeholders. Duties The IT Support Analyst will: Follow and deliver upon the trusts IT service desk support and incident management policies and processes to all stakeholders. Follow and deliver IT service desk incident and support service offerings in line with the trusts … their roles effectively and efficiently. Provide 2 nd line support to stakeholders effectively and efficiently. Provide desktop on-premise support to stakeholders as required. Escalate complex IT incidents and service requests to the Senior IT Analyst and IT Network and Support Manager as required. Support the use of ITSM through the ITIL methodology, including incident problem and change enablement. … understanding of the principles of cyber-security and endpoint protection An awareness and understanding of the importance of confidentiality and data protection Demonstrate an understanding of the basics of customer service Demonstrate an understanding of the basics of the role of IT within an educational environment More ❯

from their global manufacturing partners. They provide equipment as well as services such as calibration, sub-contract measurement, training and metrology consultancy. They are now looking for an experienced Customer Support Engineer which is a highly technical position that requires strong customer service skills, patience, attention to detail and superior problem-solving skills. Please note this role … is fully on-site so suitable applicants must be willing to commute to Gloucester Monday to Friday and will involve travelling to customer sites. Main Duties & Responsibilities: The ability to build up a strong rapport with customers, agents and fellow colleagues. Ensure high-quality customer support for the product range Metrology Direct supply To be a team player … and show initiative planning out day to day workload. Provide on-site Service, Calibration, installation and commissioning of equipment Perform hands-on on-site troubleshooting, service and repairs. Perform in-house calibrations and repairs when necessary. Provide high-level support to external customers at their location. Provide on-site training to customers. Interface with cross-functional work teams More ❯

Head of Customer Experience required on a hybrid basis in central Bristol (a day a week in London needed) Your new company Ready to lead the charge in transforming customer experience at one of the UK's most exciting fintech scale-ups? This business are looking for a visionary Head of Customer Experience to take our service to the next level and make their customer journey a true market differentiator (this role is hybrid between Bristol and London) Your new role As the Head of Customer Experience, you will be instrumental in ensuring this business's customer experience is best-in-class and a key differentiator for their product. You'll drive strategic … improvements in customer service and service delivery across the business, working collaboratively with both internal and external stakeholders. Strategic Leadership & Function Build-Out: Define and execute the overarching customer experience strategy for the company, aligning it with company-wide objectives and market demands. Build out and lead their dedicated customer experience teams: the Knowledge Team More ❯

Customer Support Engineer Department: Sempre Service Employment Type: Permanent - Full Time Location: Barnwood, Gloucester Reporting To: simon atherton Description Join our team and become part of a company that values innovation, growth, and excellence. Sempre is a measurement specialist solving manufacturing challenges across aerospace, automotive, medical, energy and precision engineering industries. Through their expert in-house consultants and … as services such as calibration, sub-contract measurement, training and metrology consultancy. The Sempre Group is a subsidiary of Oxford Metrics since October 2024. Job Purpose The role of Customer Support Engineer is a highly technical position that requires strong customer service skills, patience, attention to detail and superior problem solving skills. The ability to build up … a strong rapport with customers, agents and fellow colleagues. Ensure high quality customer support for product range Metrology Direct supply To be a team player and show initiative planning out day to day workload. Key Responsibilities Provide on-site Service, Calibration, installation and commissioning of equipment Perform hands-on on-site troubleshooting, service and repairs. Perform in More ❯

our IT services. Ready to lead a team that makes a real difference in how our customers experience technology? Apply today and let’s start the conversation. Key Responsibilities: Service Delivery Management: Oversee the day-to-day operations of the technical support team, ensuring all service requests are addressed within customer SLA’s and maintaining high standards … of service delivery. Team Management: Lead, mentor, and develop the technical support team, providing guidance and support to enhance their skills and performance. Customer Facing Service Reviews: Conduct regular service reviews with customers to ensure their needs are being met and to identify areas for improvement. Complaints Management: Handle customer complaints effectively, ensuring timely resolution … and maintaining customer satisfaction. Upstream Reporting: Provide regular reports to directors on service performance, team activities, and any issues that need to be addressed. System Maintenance and Upgrades: Oversee regular system checks, updates, and maintenance to ensure optimal performance and security compliance. Project Management: Lead and manage IT projects, including system upgrades, migrations, and new implementations. Ensure projects More ❯

site-based response for hose making and replacement services to commercial and industrial customers. You will produce a certified clean Caterpillar hose, providing hose and coupling knowledge support to service, parts and customer operations and follow Caterpillar HIS (Hydraulic information system) for hose builds. Job Description: As a Finning Engineer you will receive: Salary - £33,970 (43hr week … scheme Up to 7% pension Refer a friend bonus Employee reward platform (retails discounts and other employee rewards) Life insurance Laptop and phone, van Overtime Major Job Functions Receive customer service requests, assess response time and any requirements for assistance so that the customer is informed of situation and satisfied with service progress - Manufacture hose assemblies … to meet customer needs both Internal/External Maintain adequate levels of stock on the FHS van, ensuring the repair equipment is in safe and proper working order, so that service work can be carried out with unnecessary delay. Seek to develop increased business for FHS through good customer relations and the ongoing awareness and feedback of More ❯

our monitoring systems. Dealing with IT problems and incidents for a variety of customers and technologies. Desirable Skills: A strong interest in IT and technology. Good inter-personal skills. Customer service skills. Great written and verbal English. Personal Qualities: Team player with ability to work independently. Motivated Flexible attitude Honest Hard-working Training ICT (Information Communications Technician) Level … gaining a Level 3 Information communications technician qualification Future Prospects (include what the long-term prospects for the apprentices would be): Potential to progress through all aspects of the Service Desk or into other areas of the business including (but not limited to): network engineer, infrastructure engineer, cloud engineer, project coordinator, pre-sales consultant. Apprenticeship Standard Information communications technician … Year 6 Months Positions Available 1 Closing Date Friday, 1st August 2025 Start Date Sunday, 10th August 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Analytical skills Logical Team working Creative Initiative Patience Qualifications English GCSE, grade 4/C and above (Essential) Math GCSE More ❯

warfare, force protection and counterterrorism. A few of our employee benefits are: Half day finish on a Friday 25 days holiday per year (plus bank holidays), increasing with long service and with the opportunity to buy/sell up to 5 days Private medical insurance with optional family cover Pension scheme of up to 7% employer contribution Life Assurance … role will involve As the Support and Test Engineer you will have experience in the Assembly, Test and Repair of multi-portfolio Defence equipment. You will report to the Customer Services Support Team Leader, your primary role is to successfully execute the best practice on-time, on-cost and on-quality execution of all CS Repairs activities. To succeed … in this role, you shall be outcome and Customer focused, ideally experienced with the Maintenance, Repair and Overhaul (MRO) of high technology, electro/mechanical equipment portfolios. The responsibilities of your role will include the following: Primarily undertake the Maintenance, Repair and Overhaul (MRO) capability of the L3Harris Robotics Explosive Ordinance Device (EOD), Remote Control Vehicle (RCV) product portfolio. More ❯

reputable brand, covering the southwest region, with regular travel to Scotland and Southern Ireland. Key Responsibilities: Achieve sales and margin targets set monthly and annually. Manage and develop existing customer networks within your designated region, including meeting key clients, maintaining relationships, and negotiating deals. Present mechanical ventilation products and services enthusiastically and professionally to maximize sales within both new … including product demonstrations. Build and maintain relationships with industry influencers and key strategic partners. Collaborate with estimating and design teams to prepare detailed quotations tailored to project specifications and customer needs. Follow up on outstanding quotations and provide feedback on won or lost opportunities. Maintain daily updates using CRM on all meetings, presentations, and notable opportunities. Communicate effectively with … customers and internal departments, supporting first-rate customer service delivery. Undertake sales forecasting and monthly reporting to communicate progress. Monitor and evaluate competitor activity and develop sales strategies to win business. Stay informed on industry regulations and legislation relevant to ventilation systems. The Ideal Candidate: Degree in Business, Marketing, or a related field. Minimum of 3 years' experience More ❯

clients receive expert-level assistance across a range of BC issues. This is a great opportunity for an experienced consultant who thrives on problem solving and delivering high-quality customer service in a fast-paced environment. Role Responsibilities Provide 2nd and 3rd line support for Dynamics 365 Business Central and legacy NAV systems Act as the escalation point … sales, purchasing, inventory and warehousing Strong communication skills and ability to manage client expectations effectively Logical problem solver with great attention to detail Familiarity with support ticketing systems and service desk processes What's on Offer Salary up to 50,000 25 days holiday plus bank holidays Remote or hybrid working options to suit your lifestyle Progression opportunities into More ❯

Location: Gloucester (Hybrid 2 days per week on-site) Salary: £34,000 - £36,000 Are you an experienced ICT Support Analyst who thrives on solving complex problems, delivering excellent customer service, and making a meaningful impact on users' daily work? If you’re looking for a role where your technical skills and analytical thinking are valued, this could … long-term improvements. Handling changes and configuration items with care and precision, ensuring minimal risk to system availability and compliance. Participating in an on-call rota, ensuring continuity of service outside core hours. About You We’re looking for someone who: Has strong experience supporting business-critical applications in a structured environment. Brings a methodical approach to issue investigation More ❯

a day-to-day basis, the postholder will be tasked with using their technical skills to help the team deliver key pieces of analyses relating to understanding and predicting customer behaviour. They will also work on turning these analyses into actionable insights which the business can use. Main Responsibilities Building Machine Learning models that provide insight into customers and … helps the business predict customer behaviour around scheme misuse, EV transition and affordability. These models are essential as the business undergoes transformation to become data driven and make evidence-based decisions. Provide insight into customer behaviour, choices and preferences using statistical methods such as regression and hypothesis testing to analyse data from our customer database. Building dashboards … that is able to tell a story and provide the business with key insights on customer behaviour. Analyse customer research data to gain insights on customer behaviour using Natural Language Processing (NLP) techniques such as sentiment analysis and topic modelling. Provide education to both internal and external stakeholders about the modelling process, including the assumptions and methodology More ❯

to 40hours per week depending on shifts available. Mixture of Days/Nights & Weekends PAY RATE: £14.00 per hour OVERVIEW OF JOB DESCRIPTION: ABM UK is a leading facilities service provider in the UK, delivering customized facility solutions to a wide range of clients since 1987. With a workforce of over 3,500 skilled and motivated professionals, our focus … premises. You will be responsible for monitoring access points, conducting patrols, and responding to potential security threats. Our goal is to provide top-notch security services while delivering exceptional customer service to our clients. MAIN DUTIES & RESPONSIBILITIES: Responsibilities Conduct regular patrols of the premises to ensure the safety and security of personnel, property, and assets Monitor and screen … gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis For more information about ABM's benefits, visit our careers page ABOUT US ABM is one of the world's largest providers of More ❯

Acting as a liaison between stakeholders and the development team, you will translate the product vision into a prioritised & actionable backlog that maximizes business value while ensuring to addresses customer needs. About You Strong experience as a Product Owner or Data Product Owner in Agile environments. Ideally experience managing Finance and data products or platforms, ideally data warehouses (e.g. … Agile methodologies and have experience managing product backlogs and developing user stories. Your analytical mindset allows you to assess & make data-driven decisions how to deliver features that maximise customer and business value against KPIs. You are passionate about delivering high-quality products that enhance customer experiences, and you thrive in collaborative environments where you can inspire teams … the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and More ❯