1 to 25 of 33 Customer Service Jobs in Gloucestershire

Customer Service Manager is required to transform the customer service department of a fast-growing renewable energy technology business near Cheltenham. This is a key appointment focused on moving the department from a traditional call-based service centre into a scalable and technology-driven … stop shop for all customer and approved installer needs. The Customer Service Manager will define the future service model and introduce the systems, processes and capabilities required to support continued growth across the UK and expansion into European markets. You will build a connected and efficient ...

Executive Cheltenham Competitive basic + uncapped commission 35 hour week, 1:30pm Friday finish, 25 days holiday plus Bank Holidays increasing to 30 through service, digital GP services, discounts and other incentives. Looking for a career where your people skills, commercial awareness and customer service experience … genuinely make an impact? Perhaps you're currently working in sales, customer service, hospitality, retail, administration, account management or business development and are ready for a career that offers more variety, responsibility and earning potential. We're looking for a Commercial Consultant to join our team in Cheltenham. ...

difference to the support, services and components NHSBT provides to hospital transfusion teams. You will focus on learning from complex data drawn from customer feedback such as complaints, surveys, credits and compliments using well developed data analysis and IT skills to deliver meaningful and engaging reports. You will … customer and service data to identify insights and highlight areas for improvement to our service for hospitals. You will have regular contact with colleagues that provide services directly to hospitals as well as with hospital transfusion staff. You will be involved in national and regional projects ...

Semiconductor Tools is now looking for Product Support Manager to provide software support to both customers across the EMEAI and also Process and Service Engineers in the field. This role provides a vital link between Field based Engineers and the Software Engineering team, driving the swift resolution of complex … challenges while fostering continuous improvement through effective training, knowledge sharing, and valuable customer feedback. You will provide advanced software expertise and rapid escalation support to Customer Service Engineers in the field, ensuring timely resolution of complex technical issues, maximising customer uptime and feeding systemic improvement back ...

+ Holidays + Pension + Other Benefits Are you an organised and commercially minded sales support professional with experience in telecoms, IT or customer service? Do you enjoy managing customer enquiries, preparing quotations and coordinating orders through to completion? This is an excellent opportunity to join … lifecycle across mission and business-critical network solutions. In this role, you will act as the first point of contact for day-to-day customer enquiries. You'll work closely with procurement, operations, finance and engineering teams to obtain pricing, coordinate order fulfilment and ensure customers receive an excellent ...

Service Desk Engineer - £27,500 - £32,000. Cheltenham (onsite, must have driving license or plans to obtain). Employer of choice! Realistic progression, large training budget & much more. Hours - 8-4/9-5/10-6. Job Purpose: To support the maintenance and development of the organisations … Services. As part of the IT Services Team, provide a professional and effective customer focused IT Service Desk. To provide first rate, first and second line Technical Support for customers across all its sites and for its remote workers. Context of Role: IT Services underpin the operation ...

Service Desk Engineer (Contract) Location: Gloucester (Office-Based) Contract: 3–9 Months Rate: £160–£180 per day (Inside IR35) Hours: Full-Time, Monday to Friday About the Company Our client is a well-established public sector organisation delivering essential services to thousands of people across the region. Technology plays … vital role in supporting frontline services and internal operations, with ongoing investment in digital transformation, modern workplace technologies and IT service improvements. They are looking for a Service Desk Engineer to join their IT team on an initial 3–9 month contract , providing first-class technical support ...

oriented individual with excellent communication skills to join the team. In this role, you'll be the key point of contact for customers, coordinating service visits, managing schedules, and working closely with multiple departments to ensure a high level of service. This Engineer Scheduling Administrator offers the opportunity … Discretionary annual bonus scheme Opportunity for Christmas shut down 20 days holiday + 8 bank holidays Company Pension Paid Sick leave after 1 years service Free On-Site Parking Free tea & coffee Life Assurance This Engineer Scheduling Administratorrole will have the following responsibilities: Organise and allocate workloads for service ...

troubleshooting, and user queries. Monitor performance, compliance, and storage, escalating issues where required. Create user documentation, training materials, and promote best practice. Assist with Service Desk operations, account administration, asset management, and supplier liaison. Deliver excellent customer service and stakeholder engagement across the organisation. Key RequirementsEssential Relevant … qualification or equivalent hands-on experience. Experience with Microsoft 365/SharePoint Online administration. Knowledge of ITIL and Service Desk support processes. Strong stakeholder management, communication, and customer service skills. Experience using incident and service request management tools. Desirable NHS experience. Microsoft certifications. Exposure to desktop ...

troubleshooting, and user queries. Monitor performance, compliance, and storage, escalating issues where required. Create user documentation, training materials, and promote best practice. Assist with Service Desk operations, account administration, asset management, and supplier liaison. Deliver excellent customer service and stakeholder engagement across the organisation. Key RequirementsEssential Relevant … qualification or equivalent hands-on experience. Experience with Microsoft 365/SharePoint Online administration. Knowledge of ITIL and Service Desk support processes. Strong stakeholder management, communication, and customer service skills. Experience using incident and service request management tools. Desirable NHS experience. Microsoft certifications. Exposure to desktop ...

Cheltenham Salary: £28,000 – £32,000 Benefits: Training & development, career progression, wellbeing support, modern technology environment Our client, an established and highly regarded Managed Service Provider, is looking to hire a 1st Line IT Support Engineer to join their growing technical support team in Cheltenham. This is an excellent … documentation and ticket records Escalate more complex technical issues where required You'll work closely with both customers and senior technical teams to ensure service levels are maintained and clients receive a professional and responsive support experience. What We're Looking For: Previous experience within an IT Support, Service ...

individual to join the team, to help us grow and shape the exciting journey we are on. We're looking for a proactive and customer-focused IT Operations Assistant. As part of a growing retail business with stores, concessions, distribution operations and a thriving e-commerce platform … Entra ID and endpoint management solutions. Help maintain network infrastructure, including LAN, WAN, Wi-Fi, DNS and DHCP. Work with third-party suppliers and service providers to resolve technical issues. Assist with IT projects, system upgrades, new store openings, hardware deployments and business improvement initiatives. Maintain accurate documentation, asset ...

service. You'll be involved in supporting networks, telephony, end-user devices, and core business systems while working as part of a collaborative service desk team. What you'll be doing as the IT Support Engineer: Providing 1st and 2nd line technical support to users across multiple locations. Troubleshooting … mobile technologies. Assisting with Microsoft Teams telephony and mobile phone systems. Carrying out basic network administration, including VLAN and wireless configuration. Delivering excellent customer service and ensuring tickets are resolved efficiently. What we're looking for in the IT Support Engineer: Experience in an IT Support, Service ...

Location: Cheltenham (Hybrid Working) Salary: £32,000 - £35,000 Job Type: Permanent, Full-Time About the Role: Our client, an established and growing Managed Service Provider, is looking for a 2nd Line IT Support Engineer to join their expanding team in Cheltenham. This is an excellent opportunity to work … upgrades, cloud migrations and IT projects Support backup solutions and business continuity systems Maintain accurate documentation and manage tickets within agreed SLAs Deliver outstanding customer service to a diverse client base What We're Looking For: Previous experience in a 2nd Line IT Support role MSP experience ...

associated controls. Commissioning, testing, and optimising BMS systems to ensure they are operating efficiently. Making minor software and control strategy adjustments where required. Completing service reports and keeping accurate maintenance records. Ensuring all work is carried out safely and in line with company procedures. Providing excellent customer service … Management Systems and HVAC controls. Strong fault-finding and problem-solving skills. Able to work independently and manage your own workload. Good communication and customer service skills. Full UK Driving Licence (essential). Working Hours Flexible working between 7:00am and 7:00pm , Monday to Friday. Occasional evening ...

purpose of the job is to provide professional engineering expertise and excellent internal and external customer service during the maintenance of variety of CCTV, Intruder, Access Control Systems and other security solutions. Including some installation & commissioning. The main challenges of the job are deadline pressures, demand for thoroughness … customer service skills, route cause analysis on faults to meet the business requirements. Job Responsibilities/Essential Functions Provide technical expertise in fault finding and repairs of varied selection of PC/Network based and analogue security systems with a working knowledge of different high end software packages. ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

telephony, CCTV and other key systems. Assisting with network maintenance, software deployment and infrastructure upgrades. Maintaining accurate asset records and support documentation. Delivering excellent customer service and building positive relationships with school colleagues. About you You'll enjoy solving technical problems, learning new technologies and helping others … someone who has: Experience supporting hardware, software and operating systems. Strong troubleshooting and diagnostic skills. Experience supporting audio-visual technology. Excellent communication and customer service skills. The ability to work independently whilst managing a varied workload. A proactive, organised and solution-focused approach. A full UK driving licence. ...

SERVICE ENGINEER FIRE & SECURITY £32,000 £38,000 + Company Vehicle + Fuel Card + Excellent Benefits Cirencester (GL7 1YG) | Full Time | Permanent Join CIA Fire & Security Part of The Ranger Group CIA Fire & Security has been protecting businesses, people and property since 1982. As part of The Ranger … Group, we continue to invest in our people, technology and growth. We are looking for an experienced Fire & Security Service Engineer to join our successful team covering Cirencester and the surrounding areas. The Opportunity This is an exciting opportunity to join a respected and growing business where you will ...

managed within agreed SLAs Contribute to ISO27001 compliant processes and documentation What we're looking for Previous experience in an IT support or service desk role Strong Microsoft 365 administration skills Good knowledge of SharePoint Online Experience creating or maintaining Power Automate workflows Windows desktop and Windows Server support … experience Active Directory and PowerShell knowledge Experience managing or maintaining WordPress websites Excellent communication and customer service skills A proactive approach with strong troubleshooting ability Desirable CompTIA A+, ITIL Foundation or similar certifications Microsoft certifications Experience working within ISO27001 or similar security standards What's on offer ...

Exchange Online, shared mailboxes and distribution lists Experience managing user accounts, permissions and licences Excellent organisational skills and attention to detail Strong communication and customer service skills Ability to manage multiple priorities in a fast-paced environment Why Join? Immediate opportunity to support key business projects Gain experience ...

Workspace, or similar platforms Support device security, patching, compliance, and asset management Collaborate with infrastructure and security teams on projects and improvements Deliver excellent customer service and technical support to users at all levels Skills & Experience Required Proven experience in an EUC/Desktop Support/Endpoint Engineering ...

escalate critical incidents appropriately, maintaining operational continuity Manage your workload proactively while contributing effectively within a small, collaborative team Deliver a high standard of customer service, building trust and strong relationships with internal users Ensure compliance with IT policies, standards, and relevant internal and external regulations Execute tasks … Exposure to SAP integrations, including BAPI or RFC interfaces – desirable Familiarity with Microsoft tools such as Power BI or PowerApps - desirable Understanding of IT service management frameworks such as ITIL 4 - desirable Awareness of Industry 4.0 concepts and digital manufacturing environments - desirable Benefits ABB offers a full range ...

About you Applicants for the Systems Support Analyst role will have: experience gained in a similar systems/application support position excellent communication and customer service skills strong analytical and organisation skills be working towards or hold a relevant qualification/degree or equivalent (e.g. Computer Science ...