14 of 14 Customer Service Jobs in Hemel Hempstead

Support Manager - Hertforshire (Hybrid) Are you a dynamic and driven leader with a passion for delivering exceptional customer service? Ready to take the reins of a high-performing support team and shape the future of service excellence? This could be your next big move. A fantastic opportunity has opened up for an experienced Support Manager to join … a forward-thinking organisation based in Hemel Hempstead. This is a pivotal role within the UK Customer Success Office, where you'll lead from the front-guiding and inspiring a team to consistently exceed expectations. What You'll Be Doing As Support Manager, you will oversee daily operations of the support function, ensuring every customer receives consistent, high … escalations with confidence and delivering swift, effective resolutions. Championing continuous improvement by identifying and implementing process enhancements. Driving the adoption of automation and AI technologies to increase efficiency and customer satisfaction. This is a hands-on, strategic role ideal for someone who thrives in fast-paced environments and is passionate about delivering results. What You'll Bring Experience leading More ❯

as needed. Desktop computing environments consisting of Windows 10, MAC OS and iOS. Handle Project assignments with minimal supervision. Manage escalated incidents and resolve the incidents working with Remote Service Desk team to capture details in knowledgebase articles for future reference. Deliver fixes to the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and … business unit(s). Candidate Experience: You will ideally need a degree or some form of IT related education. Any previous user support experience would be hugely beneficial. Excellent customer service and people skills needed. Good team player and experience of working in team orientated tasks or projects. Good knowledge of computer hardware, including laptops, desktops and peripherals. … recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support. More ❯

Support Manager Location: UK (Hemel Hempstead) Support Manager Role Description As a Support Manager within the UK Customer Success Office, you will play a pivotal role in overseeing and guiding our support team to ensure exceptional service delivery. A key part of your role will be team management, where you will be responsible for leading, mentoring, and developing … a high-performing team. Your leadership will be crucial in driving the team to achieve key performance indicators (KPIs) and maintaining the highest standards of customer satisfaction. We are looking for a dedicated and innovative professional to join our team. If you are driven by excellence and eager to contribute to a forward-thinking organisation, we encourage you to … to our team. Scope of Role The Support Manager will be responsible for overseeing the day-to-day operations of the support team and ensuring a consistent, high-quality customer experience. Your duties will include: Provide direction, support, and motivation to the team to ensure they meet their individual and collective goals. Offer guidance and mentorship to team leaders More ❯

Microsoft Solutions Engineer (2ndLine Service Desk Engineer) Based: Hemel Hempstead, with hybrid working Type: Full-time Salary: Up to £35k Eligibility : You must be eligible to work in the UK As a result of rapid growth plans a fantastic opportunity has arisen for a Microsoft Solutions Engineer to join our team of dedicated technical experts, reporting to the IT … Service Desk Team Leader. This is an ideal opportunity for somebody who is looking to start their career within the IT function. We can offer you long term career development within a well-established and growing technical team of Tier 1, Tier 2 and Tier 3 Engineers. This is a full time, permanent role, offering an immediate start for … a satisfactory DBS check . You will be responsible for: Responding to and resolving technical queries from end users and VIPs via ITSM tool MDM Administration Desktop troubleshooting Ensuring Customer Documentation is kept up to date Working with the team to identify and implement changes to Customer Environments to address common issues Providing the highest level of Customer More ❯

Suppression Systems. The Test Engineer will: Conduct client visits (onsite and offsite - UK, Europe, Worldwide). Liaise with clients and advise on the status of work to facilitate premier customer service & on-time delivery on all work and projects. Respond to customer queries and provide technical support. Develop technical skills to enhance own skills & ability to carry … carry out testing. Report and escalate issues in testing which impact performance or quality of results. Collaborate and communicate with colleagues, suppliers, locations, and clients to facilitate a seamless service through the whole BSI supply chain. To be successful in the role, you should possess the following: A minimum of HNC/HND or equivalent in a Mechanical Engineering … discipline, or equivalent industry experience in a test environment. Good communication skills and the ability to write clear and concise reports. Positive customer-focused approach to work and communication with colleagues. Good level of computer literacy and working knowledge of MS Office or equivalent. Strong writing skills - to write clear and concise reports. Ability to work as an individual More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £27k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

Pension & healthcare package Mobile Forklift Engineer Requirements Proven experience with forklifts/materials handling equipment Strong mechanical skills and problem-solving ability Good communication and IT skills (MS Office) Customer-focused, commercial awareness, team player Able to work independently with a can-do attitude Mobile Forklift Engineer Responsibilities Diagnose and repair a range of machinery onsite and offsite Perform … maintenance, inspections, and servicing Complete job cards, paperwork, and timesheets accurately and promptly Request parts efficiently Deliver excellent customer service and maintain strong relationships Follow health & safety policies and keep tools safe and compliant If youre a skilled Mobile Forklift Engineer ready for your next move, wed love to hear from you. About Us Detail2Recruitment acts as an More ❯

handle escalations directly, mentor the team, and drive SLA adherence. As a hands-on manager, you'll also work closely with development, project delivery, and implementation teams to align customer service with business needs. Why apply? Stable, profitable software business with a 29-year track record Clear career path into senior operational leadership Hybrid working (2-3 days More ❯

and they offer a fantastic environment for someone looking to build a long-term career in recruitment. Whether you're fresh out of education or have some sales or customer service experience under your belt, if you’re hungry to learn and succeed, you’ll be fully supported to hit the ground running. What’s on offer More ❯

user stories into tangible outcomes. You will engage in Level 3 support activities and provide mentorship to more junior team members. This role will enhance your technical skills and customer-facing abilities whilst working under the guidance of the ServiceNow Platform team lead. We seek individuals with experience in developing, delivering and supporting solutions within ServiceNow, who thrive in … or more ServiceNow instances. Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of the latest ServiceNow features. Demonstrated experience assisting with ServiceNow configuration and deployment. Demonstrated knowledge of service management processes, procedures and software, and including knowledge of ServiceNow. It would be great if you had: Experience of domain separation. Certifications indicating experience of other ServiceNow modules such … as Customer Service Management (CSM), Employee Workflow, Security Operations (SecOps), Governance, Risk, and Compliance (GRC), IT Operations Management (ITOM), or IT Asset Management (ITAM). If you are interested in this role but not sure if your skills and experience are exactly what were looking for, please do apply, wed love to hear from you! If you are More ❯

user stories into tangible outcomes. You will engage in Level 3 support activities and provide mentorship to more junior team members. This role will enhance your technical skills and customer-facing abilities whilst working under the guidance of the ServiceNow Platform team lead. We seek individuals with experience in developing, delivering and supporting solutions within ServiceNow, who thrive in … or more ServiceNow instances. Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of the latest ServiceNow features. Demonstrated experience assisting with ServiceNow configuration and deployment. Demonstrated knowledge of service management processes, procedures and software, and including knowledge of ServiceNow. It would be great if you had: Experience of domain separation. Certifications indicating experience of other ServiceNow modules such … as Customer Service Management (CSM), Employee Workflow, Security Operations (SecOps), Governance, Risk, and Compliance (GRC), IT Operations Management (ITOM), or IT Asset Management (ITAM). If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you! If More ❯

then deliver this work autonomously. Knowledge of Lean culture is beneficial Strong interpersonal skills to confidently liaise with clients, and advise on the status of work to facilitate premier customer service & on-time delivery on all work and projects. A drive for development is key as you'll be given the opportunity to develop technical skills to work More ❯

Birchwell Associates is pleased to be recruiting for an experienced Support Manager to lead a high-performing support team within a growing customer success function. This is an excellent opportunity for a motivated leader with strong ERP knowledge and a commitment to service excellence. About the Role As Support Manager, you will be responsible for day-to-day … team operations, coaching team leads, and ensuring high standards of customer service. You will also support innovation by adopting automation and AI tools, while driving the team to meet key performance targets. Key Responsibilities Lead, mentor, and develop the support team to meet KPIs and customer satisfaction goals Support and guide team leaders in effectively managing their teams … Monitor and report on performance metrics Manage and resolve customer escalations promptly Drive process improvements through automation and AI adoption Foster a culture of continuous improvement and service excellence Requirements Proven experience managing or leading support teams in a customer-facing environment Strong working knowledge of ERP systems, particularly in finance, inventory, and CRM modules Understanding of More ❯

As these two historical businesses have come together, the one common goal remains, and that is ensuring our people succeed. About the role: As Senior Business Analyst across the Customer Supply Chain, you will provide finance expertise and decision support to the Logistics and Commercial Operations leadership team. You will also be accountable for reporting, analysis and forecasting of … costs, as well as being part of the governance and decision-making processes, to ensure that we deliver in year performance, balancing service resilience and cost. You will lead the development of key insights to unlock value, working closely with the leadership teams to influence and positively impact the outcomes that the customer supply chain delivers. If you … part of our success journey, and you will have the opportunity to be involved in the following: Role Responsibilities: Provide clear, actionable insight to the Leadership team on the customer supply chain performance, including analysis against budget, forecast and prior year. Identify risks and opportunities early and work with cross-functional partners, focusing on continuous improvement of processes. Ensuring More ❯