Customer Success Consultant/CustomerService Consultant - eduFOCUS has an excellent opportunity for a CustomerService Consultant to join our growing, vibrant, and friendly team! The position is a full-time permanent role, which will be office-based in Woodbridge, Suffolk and will focus on providing first point of contact' for existing and prospective clients. … experience) Contract: Full-time, permanent position, office based only. Hours: 35 hours per week (Monday - Friday) Holiday: 28 days annual leave plus bank holidays About the role As our CustomerService Consultant , you will be the first point of contact for existing and prospective clients, providing friendly and efficient support via telephone and email. You'll help clients … a positive experience throughout their journey with eduFOCUS. Manage client records, orders, and documentation accurately within internal systems. Collaborate with colleagues to coordinate demonstrations, training sessions, and ensure smooth service delivery. About You As a CustomerService Consultant, you will need to work well in a small team, communicate effectively with colleagues at all levels, and make More ❯
PAN BT Major Incident Mangement 24/7 Duty Manager (Ipswich (4405), Ipswich, United Kingdom)Why this role matters In this role, you will service manage a 24 x 7 incident management team and support the command & control and the jeopardy management of customerservice restoration. This is done through effective real time coaching and guidance on … and Serious Incidents on the Core BT Network whilst keeping key stakeholders informed through internal and external communications. You will lead on process and procedure improvements, engage Operational and customer facing units to drive overall business and customer experience benefits. In addition, you will introduce new products and services by compiling full service wraps with associated technical … based schedule, providing critical support across the entire BT business during major incidents. You will collaborate closely with senior leaders and various departments, ensuring effective incident resolution and continuous service improvement. This role is based in Ipswich and involves working various shift patterns and comes with a shift allowance. You'll have the following responsibilities This role involves line More ❯
Multi Academy Trust in East Anglia. They are looking to appoint an IT Technician to work as part of the Trust IT Team and contribute to the provision of customer focus and supporting students, teaching and administrative staff. The applicant will be responsible for maintaining effective service delivery standards and will provide hardware and software support. Applicants will … self-starter who has excellent motivation and the right attitude to succeed with minimal supervision. Duties and responsibilities To provide a professional first line technical advisory and diagnostic support service to within a Service Desk environment during the service window. Setting up and supporting students & staff with their 1 to 1 device, raising repair claims when required … Setting up new PCs, Laptops, Tablets, iPads. To ensure that all reported technical issues are dealt with professionally and competently and that they are recorded on the Service Management System and are resolved within the customers Service Level Agreement. To report and manage any incident that requires the services of a third-party organisation. To monitor/manage More ❯
opportunity for an experienced IT Support Manager to join a growing organisation and play a key role in managing the IT support function, leading internal projects, and ensuring exceptional service delivery across the business. You will oversee the day-to-day operations of the IT helpdesk, lead and mentor the IT support team, and work closely with both internal … operations and ensure efficient resolution of technical issues. Plan, coordinate, and deliver internal IT projects to a high standard with full documentation and governance. Drive high-quality, user-centric customerservice, ensuring the IT function meets service level expectations. Maintain and develop internal IT procedures, policies, and technical standards. Manage relationships with third-party suppliers and service providers to ensure maximum value and service continuity. Support the deployment and maintenance of new IT systems, software, and services. Oversee IT asset, licence, and contract management. Ensure the integrity, security, and continuity of business systems and data through appropriate backup and recovery measures. Contribute to IT strategy and continuous improvement initiatives across the business. Key Skills & Experience More ❯
Ipswich, Suffolk, East Anglia, United Kingdom Hybrid / WFH Options
Reed Technology
opportunity for an experienced IT Support Manager to join a growing organisation and play a key role in managing the IT support function, leading internal projects, and ensuring exceptional service delivery across the business. You will oversee the day-to-day operations of the IT helpdesk, lead and mentor the IT support team, and work closely with both internal … operations and ensure efficient resolution of technical issues. Plan, coordinate, and deliver internal IT projects to a high standard with full documentation and governance. Drive high-quality, user-centric customerservice, ensuring the IT function meets service level expectations. Maintain and develop internal IT procedures, policies, and technical standards. Manage relationships with third-party suppliers and service providers to ensure maximum value and service continuity. Support the deployment and maintenance of new IT systems, software, and services. Oversee IT asset, licence, and contract management. Ensure the integrity, security, and continuity of business systems and data through appropriate backup and recovery measures. Contribute to IT strategy and continuous improvement initiatives across the business. Key Skills & Experience More ❯
Location : Ipswich, Suffolk Employment Type : Full-time, On-site Salary : £24,000 - £28,000 (DOE) Company Type : Managed Service Provider (MSP) About the Role We're looking for a motivated and customer-focused 1st Line IT Support Technician to join our clients busy service desk team in Ipswich. As part of a growing Managed Service Provider … MSP), you'll be the first point of contact for our clients - helping resolve technical issues quickly and professionally, while delivering outstanding customer service. This is a hands-on, on-site role, ideal for someone with a passion for technology and a desire to develop their IT career within a fast-paced, service-oriented environment. Key Responsibilities Provide … 1st line technical support via phone, email, and remote tools Log, prioritise, and manage incidents and service requests through the helpdesk system Diagnose and resolve hardware, software, and networking issues Escalate complex issues to 2nd line or specialist teams when required Assist with user account management, password resets, and system access Maintain accurate documentation of tickets, resolutions, and procedures More ❯
Location : Ipswich, Suffolk Employment Type : Full-time, On-site Salary : £24,000 - £28,000 (DOE) Company Type : Managed Service Provider (MSP) About the Role We're looking for a motivated and customer-focused 1st Line IT Support Technician to join our clients busy service desk team in Ipswich. As part of a growing Managed Service Provider … MSP), you'll be the first point of contact for our clients - helping resolve technical issues quickly and professionally, while delivering outstanding customer service. This is a hands-on, on-site role, ideal for someone with a passion for technology and a desire to develop their IT career within a fast-paced, service-oriented environment. Key Responsibilities Provide … 1st line technical support via phone, email, and remote tools Log, prioritise, and manage incidents and service requests through the helpdesk system Diagnose and resolve hardware, software, and networking issues Escalate complex issues to 2nd line or specialist teams when required Assist with user account management, password resets, and system access Maintain accurate documentation of tickets, resolutions, and procedures More ❯
support the technology team. The chosen apprentice will help support customers across the Norfolk and Suffolk region. KEY DUTIES Provide technical support; answering support queries via phone, email & self service Supporting users via remote assistance, providing a high level of resolution at first contact To maintain a high degree of customerservice for all support queries, adhering … to all service management principles (Incident Management Process) To log all calls on the Service Desk toolset, maintaining a log of any software or hardware problems detected Respond to requests from users and help them resolve hardware or software requirements Support users in the use of IT equipment by providing necessary guidance and advice To escalate more complex More ❯
based) Salary: £25,000 - £30,000 per annum Contract: Full-time, Permanent Are you passionate about IT and enjoy helping people solve technical problems? We're looking for a customer-focused 1st Line Support Engineer to join our clients IT team, based just outside of Ipswich. This is a fantastic opportunity to join a supportive, forward-thinking business where … across hardware, software, and network environments. Escalate more complex issues to the 2nd line team when required. Configure and maintain desktops, laptops, mobile devices, and peripherals. Deliver an excellent customer experience, ensuring end-users feel supported and informed. Skills & Experience Previous experience in a 1st Line IT Support or Service Desk role. Confident troubleshooting issues with Windows OS … Microsoft 365, and basic networking. Strong communication skills with a customer-first approach. Ability to prioritise tasks and manage multiple issues simultaneously. Full, clean UK driving licence is essential due to location. Why Join Us? Salary up to £30,000 per annum depending on experience. Be part of a friendly, collaborative IT team with opportunities for progression. Gain hands More ❯
and Ireland—not that we’re bragging! Our customers are companies that take pride in offering quality refreshments to their employees and clients. Our success is built on outstanding customerservice, hard work, and a strong team culture. We believe in delivering WOW experiences to both our customers and our valued employees. We are proud to be Great … to apply statistics, exploratory data analysis, and predictive modelling. Experience with ERP systems or large-scale data migrations is a plus but not essential. Background in e-commerce or service operations would be advantageous. What You Will Learn & What Liquidline Can Offer You Being a part of Liquidline is more than just a job - it's a chance to … to support, and reward our employees. The package includes, but is not limited too: 25 Days Annual Leave + Bank Holidays: Extra time off to rest and recharge. Long Service Annual Leave Entitlement & Buy/Sell Scheme: More flexibility for your time off needs. Candidate Referral Program: Help grow our team and earn rewards Company Bonus Scheme: Celebrate success More ❯
holidays, Call out To apply for this opportunity you must have or hold the following: • Fire Knowledge (Advanced, kentech and morley would be useful) • Knowledge of Intruder alarms • Excellent customerservice skills • CCTV IP Knowledge also beneficial • Fault Finding experience • Installation experience • Ability to work by yourself and within a team • Full UK Driving license This company is … Security industry. They offer a wide range of services including design, maintenance and installation of intruder systems, CCTV, and access control. Due to planned growth within the installation and service department, they are now actively looking to recruit an experienced Security Service/Installation Engineers Benefits Include: • Company Vehicle • Mobile Phone • Stand by Allowances • Call out Allowances • Generous More ❯
