2 of 2 Customer Service Jobs in Lancaster

of craftsmanship, the business is built on a foundation of integrity, reliability, and a passion for continuous improvement. Their people-first culture reflects a commitment to excellence in both service and delivery, with a clear emphasis on quality, innovation, and collaboration. Role We're looking for a hands-on IT Systems Engineer to support and enhance the day-to … system-related queries from internal users. Maintain and troubleshoot hardware, software, and networks across the business. Coordinate and manage IT support needs across multiple locations. Support infrastructure, systems, and service projects-end to end. Track and analyse support issues to spot trends and suggest improvements. Ensure timely issue resolution, escalating where appropriate. Carry out regular maintenance, upgrades, and lifecycle … firewalls. A grasp of core cybersecurity principles and common tools (e.g., antivirus, encryption). Knowledge of networking protocols including TCP/IP, DNS, DHCP, VPN. Confident communicator with solid customer service skills. Able to balance multiple priorities in a busy, fast-moving environment. A solutions-focused mindset and a proactive attitude. Previous experience in IT support or systems More ❯

engineeringRequirements:Some experience in IT hardware engineering, field services, or technical support knowledge is a must (full, Role Specific training provided, but a demonstrable IT background is essential)Excellent Customer service attributes and exemplary communication skillsBasic understanding of IT hardware, including desktops, peripherals, networking, and POS systemsFull, manual UK driving licence (essential)Strong problem-solving skills and a … customer-focused approachAvailability to start ASAP Whilst much of the required work will be within your alloted region, there may be a requirement to travel further afield and spend some nights away on an as needed basis. Join an established team of engineers already deployed across the country, with more positions now open due to project expansion.If you're More ❯