17 of 17 Customer Service Jobs in Liverpool

summary The Service Delivery Manager provides strategic and operational leadership of Digital Service Delivery across the UHL Group, ensuring the consistent, safe, and high-quality provision of digital services across all hospital sites. The post holder is accountable for the performance and continuous improvement of enterprise IT Service … complex multi-site environment. The role operates at Group level within the Technology portfolio, leading large, multi-disciplinary teams and holding responsibility for service governance, performance and service transformation. The post holder will define and implement service delivery strategies aligned to the Group Digital Services Target Operating ...

escalate to resolver groups as needed to deliver an effective, efficient service. Provide deskside and remote IT support to the business user base. Manage service incidents in the service desk ticketing system, following agreed processes, escalating to infrastructure, application support and 3rd party support, SecOps for resolution Troubleshooting … Adhering to change control best practice Maintain knowledge base What we're looking for: Experience working in a support role within a managed IT service desk function Windows 11 operating systems Anti-malware solution support Problem solving and troubleshooting skills Understanding of security principles and endpoint solutions Excellent written ...

Service Desk Analyst Remote/Liverpool (on site once a week) £150 per day (Inside IR35) 3 month + contract (could go permanent) An IT Service Desk Access Control Analyst is required to join a leading legal organisation on Working as part of the wider IT Service Desk function, you’ll have a particular focus on user access, account administration and permissions, while also providing general Service Desk support when required. This would suit an experienced Service Desk/IT Support Analyst who has had exposure to Active Directory, user accounts and access management ...

Service Desk Analyst Liverpool/Remote (1 day per week on site) 6 Months + (Possibility to go permanent) £150 per day (Inside IR35) An experienced IT Service Desk Analyst is required for our legal client, to join a busy IT team on an initial 3-month contract. … This role will be responsible for providing high-quality 1st and 2nd line support, resolving incidents and service requests, and delivering an excellent service to end users. Key Responsibilities Providing IT support via phone, email and ticketing systems Logging, troubleshooting and resolving incidents and service requests Supporting ...

Service Desk Analyst Liverpool/Remote (1 day per week on site) 6 Months + (Possibility to go permanent) £150 per day (Inside IR35) An experienced IT Service Desk Analyst is required for our legal client, to join a busy IT team on an initial 3-month contract. … This role will be responsible for providing high-quality 1st and 2nd line support, resolving incidents and service requests, and delivering an excellent service to end users. Key Responsibilities Providing IT support via phone, email and ticketing systems Logging, troubleshooting and resolving incidents and service requests Supporting ...

Opportunity We are currently recruiting for experienced Field Service Engineers to provide hands-on hardware support across the Liverpool area. This is a mobile, customer-facing role working on behalf of a major technology services provider, supporting Lenovo products across customer sites. You will be responsible … visiting customer locations to complete hardware repairs on Lenovo laptops, desktops and other IT equipment. The role is largely independent, so we're looking for engineers who are comfortable managing their own workload, travelling between sites and providing a professional customer experience. Lenovo's support team will generally ...

ensure continual improvement. Applications and Technology Support Analyst Person Requirements: A Level standard or Equivalent ICT Related Degree is desirable Strong commitment to customer service excellence. Demonstrates drive and resilience Proactive approach to work. Self-starting and self-motivated. Performance Focused. Focus on getting things done. Team player … ensure solutions benefit the company as a whole. Communication and documentation skills Demonstrable experience of implementing or using systems to improve performance, usability or customer experience. Proven experience of business improvement processes, A clear understanding of the role of ICT in service delivery. Good understanding of best practice ...

their career to develop technical knowledge within the renewable energy sector. Working closely with experienced technical and sales teams, you will help resolve customer queries, support product introductions and build your understanding of solar and battery storage technologies. Training and development will be provided. About You You are enthusiastic … ability to learn new systems and explain technical information clearly. You may be a recent graduate or have some experience in a technical, engineering, customer support or electrical environment. A background in renewable energy would be beneficial, but it is not essential for someone with the right attitude ...

their career to develop technical knowledge within the renewable energy sector. Working closely with experienced technical and sales teams, you will help resolve customer queries, support product introductions and build your understanding of solar and battery storage technologies. Training and development will be provided. About You You are enthusiastic … ability to learn new systems and explain technical information clearly. You may be a recent graduate or have some experience in a technical, engineering, customer support or electrical environment. A background in renewable energy would be beneficial, but it is not essential for someone with the right attitude ...

with a leading organisation within the legal sector who are seeking a 1 Line Support contractor to provide some additional BAU support to their Service Desk. This 1 Line Support role will require previous experience within IT Support, and will involve providing both remote and onsite support … Microsoft environment. The successful candidate will be committed to delivering excellent customer service. Key skills & responsibilities for the 1 Line Support: 1 Line/Service Desk Support – in a Windows/Microsoft environment. Windows 10/Windows 11 Microsoft 365 Exchange Azure Outlook MS Teams Active Directory Telephony ...

with a leading organisation within the legal sector who are seeking a 1st Line Support contractor to provide some additional BAU support to their Service Desk. This 1st Line Support role will require previous experience within IT Support, and will involve providing both remote and onsite support … Microsoft environment. The successful candidate will be committed to delivering excellent customer service. Key skills & responsibilities for the 1st Line Support: 1st Line/Service Desk Support – in a Windows/Microsoft environment. Windows 10/Windows 11 Microsoft 365 Exchange Azure Outlook MS Teams Active Directory Telephony ...

will be responsible for delivering day-to-day technical support and maintenance for production and development systems, ensuring smooth IT operations and effective service delivery. The position involves both onsite and remote support across a range of technologies. Key Responsibilities Provide Level 1 and Level 2 technical support … Diagnose and resolve desktop hardware faults Provide mobile support (iOS and Android) Offer basic printer setup and maintenance support Maintain a high standard of customer service and timely issue resolution Requirements Proven background in IT support within a corporate or enterprise environment Strong technical knowledge of Windows ...

InfrastructureWindows Server 2010_19IT DesktopTicketing solutionsCloud InfrastructureIT ManagementStaff ManagementFault ResolutionTeam ManagementMulti Site IT SupportJob role:Managing and leading an expanding IT Team to provide customer service excellenceCollaborate with all of IT and wider business to build strong working relationships and better employee and customer outcomesManage Major Incidents ...

leading manufacturers and suppliers of office furniture. With over 350 employees, we're proud of our reputation for quality, innovation, and exceptional customer service. We're now looking for an ambitious, enthusiastic, and hardworking individual to join our growing team click apply for full job details ...

leading manufacturers and suppliers of office furniture. With over 350 employees, we're proud of our reputation for quality, innovation, and exceptional customer service. We're now looking for an ambitious, enthusiastic, and hardworking individual to join our growing team. You'll be based in our newly refurbished, modern … offices in Knowsley, featuring excellent facilities and a vibrant working environment. Package on offer: 28 days holiday per year including bank holidays (rising with service) Free on-site parking Access to Dams employee hub with hundreds of retailer discounts Health cash plan (employer funded) Death in service insurance ...

looking for strong 3rd-line engineers to join the team.Great opportunities for growth and an excellent career path through the company.As an IT Managed Service Provider, there will be many opportunities to gain hands-on experience with a wide range of technologies.Our client has a diverse and loyal client … join us in offering affordable, friendly and effective support.Joining as a Senior IT Support team member, you will be involved in driving the customer experience. Whether you are finding solutions to technical problems, managing an incident, completing a project, capturing client requirements, or keeping up-to-date with industry ...

Junior Service Security Engineer Location: Liverpool Salary: £21,200 to £26,500 DOE Looking to start a career in security? This is a great opportunity to learn new skills, gain hands-on experience and work towards a long-term career in electronic security. We're recruiting a Junior Service … will be provided. The Role Working alongside experienced engineers, you'll learn how to maintain and troubleshoot electronic security systems across a variety of customer sites. Your responsibilities will include: Assisting with the servicing and maintenance of CCTV and access control systems. Learning to identify faults and carry ...