13 of 13 Customer Service Jobs in Liverpool

Service Desk Apprentice, you will be joining our award-winning service desk, recognised with a 4-star rating for excellence in customer service and support via the Service Desk Institute (SDI). You will be an integral part of our IT team, providing support internally. … Role As an IT Service Desk Apprentice, you will be joining our award-winning service desk, recognised with a 4-star rating for excellence in customer service and support via the Service Desk Institute (SDI). You will be an integral part ...

Manager role: As our Account Manager, you will manage client relationships and act as a key liaison between MSite and its clients, ensuring excellent customer service and client satisfaction This role will also be responsible for developing account plans and identifying opportunities to cross sell/upsell MSite … local/project levels to promote retention and loyalty to drive adoption and growth to ensure renewal of frameworks Monitoring company performance against service level agreements and flagging potential issues Achieving client relationship targets and KPI's Escalating and resolving areas of concern as raised by clients Working with ...

Bring to the Team Essential Requirements: Degree in IT or a closely related subject Minimum 2 years experience on an IT Helpdesk with strong customer service focus Understanding of PC builds, rebuilds, and configuration Familiarity with Microsoft products and PC hardware setup Strong communication skillsclear, helpful, and user … company committed to innovation and sustainability. Our benefits include: Competitive salary 25 days annual leave plus bank holidays (with extended entitlement for long service) Holiday buy and sell scheme 7% company pension contribution Health care cash plan and life assurance Company car allowance (where applicable) Employee Assistance Programme ...

with a leading organisation within the legal sector who are seeking a 1st Line Support contractor to provide some additional BAU support to their Service Desk. This 1st Line Support role will require previous experience within IT Support, and will involve providing both remote and onsite support … Microsoft environment. The successful candidate will be committed to delivering excellent customer service. Key skills & responsibilities for the 1st Line Support: 1st Line/Service Desk Support – in a Windows/Microsoft environment. Windows 10/Windows 11 Microsoft 365 Exchange Azure Outlook MS Teams Active Directory Telephony ...

occasion, if required. Skills/Technologies: Strong IT support experience in a networked environment. Knowledge of Windows OS, AD, DNS/DHCP, virtualization. Excellent customer service and problem-solving skills. Ability to work independently and manage time effectively. Degree-level IT qualification or equivalent experience required. ...

clients happy, productive, and secure. You’ll handle a mix of remote support, troubleshooting, and field engineering — making you a key player in our service delivery team. First & Second Line Support Be the first point of contact for incoming tickets and requests Fix issues across desktops, laptops, printers, mobiles …/IP, DNS, DHCP, VLANs), Hardware troubleshooting, Mobile device support (MDM, iOS, Android) A full UK driving licence Strong communication, problem-solving, and customer service skills Curiosity and a hunger to learn Confidence working face-to-face with clients Why Join Us? You’ll get a unique blend ...

hardware installations, configurations, and troubleshooting. Travel to client sites for hardware setup and support (company vehicle provided). Maintain accurate documentation and deliver excellent customer service. Requirements Strong experience in 1st line IT support. Genuine interest in hardware and field engineering (training provided). Full, clean UK driving licence ...

support experience in a live business environment * Good understanding of Windows 10, Mac OS and Office 365 * Familiarity with networking basics * Excellent communication and customer service skills * Ability to lift and move IT equipment up to 20kg * Eligible to work full time in the UK Pre-Start Requirements ...

natural problem-solver with excellent consulting skills, you'll fit right in. You'll be a true ambassador for AgileCadence, helping us deliver outstanding service to our customers every single day. You will be: Responsible for the overall design, architecture, and application delivery for AgileCadence's Microsoft Dynamics Customer … development activities as required, identifying opportunities, and supporting in pre-sales activities such as presentations and demonstrations. Using a design-led approach to identify customer needs and transform requirements into designs that solve customer problems and bring continuous improvement. Collaborating with stakeholders and subject matter experts to ensure ...

Amazon, Walmart, Instacart & Target The Role Lead on relationships with Enterprise brands Drive revenue from new business wins Deliver exceptional levels of sales and customer service to large, strategic clients and prospects Remote - must be UK based Desired Skills & Experience Strong preference for selling retail media ...

role in keeping our CRM activity running smoothly and effectively. Youll take ownership of email deliverability, domain reputation and the technical build behind our customer journeys. Youll also support the wider team with data, insight and day-to-day Salesforce needs, helping us deliver relevant, personalised and reliable communications … automated, always-on programmes with journey setup and ongoing maintenance. Manage campaign insights from start to finish, including counts, selections, analysis and recommendations. Build customer journeys in Salesforce, including data extensions, dynamic content, testing and scheduling. Act as a Salesforce admin, helping users troubleshoot issues, training new starters ...

Handoffs – ≥ 90 % NPS on deals you scope. Key KPIs Results – ramped quota attainment. Pipeline – ~3× quota coverage. Activity – target discovery/demo sessions weekly. Customer Experience – ≥ 90 % NPS on your deals. What You'll Be Doing Lead portal audits; quantify revenue gaps and ROI. Co-sell with HubSpot … target net-new and expansion deals Craft proposals, quotes, SOWs; negotiate and close. Share customer insights with Product, Marketing, Delivery. Keep HubSpot CRM ≥ 95 % hygienic. About You 4 + yrs hands-on HubSpot (admin, RevOps, CSM, consultancy). Proven upsell/cross-sell or business-case experience. Eager ...

graduates or early-career professionals to join our team! What you will be doing: • B2B inbound and outbound outreach (50/50) targeting ideal customer profiles on behalf of our technology clients to book qualified discovery meetings • Build rapport & nurture relationships with C-level prospects in DACH region … main point of contact for your clients and provide exceptional customer service. • Prospecting new clients to identify their pains and qualify interest in the new SaaS solution • Ensure warm handover of qualified opportunities for bigger deal value to Account Manager to negotiate further What ...