18 of 18 Customer Service Jobs in Midlothian

role providing remote and onsite IT support including hardware troubleshooting for a diverse range of clients. You will diagnose and resolve IT-related issues, ensuring clients receive the best service possible. Our client is a well-established Managed Service Provider who are renowned for growing and developing team members. This is a company where your IT skills can … develop and flourish. You will be part of collaborative and dynamic team who deliver quality service to their clients. Key responsibilities: Working alongside the Service Desk Manager, providing 1st line support and escalating to 2nd and 3rd line where appropriate. Supporting clients through the support desk, via phone calls and online chats Entering and resolving technical tickets in … a timely and professional manner Building and configuring hardware and equipment. Identifying and conducting preventative maintenance on client sites. Take pride in delivering an excellent service to clients About you: Solid MS365 and Azure experience. Happy to work 5 days in the office, Edinburgh City. Excellent Customer Service Skills. Nice to haves (not essential): Basic Server and More ❯

a day-to-day basis, the postholder will be tasked with using their technical skills to help the team deliver key pieces of analyses relating to understanding and predicting customer behaviour. They will also work on turning these analyses into actionable insights which the business can use. Main Responsibilities Building Machine Learning models that provide insight into customers and … helps the business predict customer behaviour around scheme misuse, EV transition and affordability. These models are essential as the business undergoes transformation to become data driven and make evidence-based decisions. Provide insight into customer behaviour, choices and preferences using statistical methods such as regression and hypothesis testing to analyse data from our customer database. Building dashboards … that is able to tell a story and provide the business with key insights on customer behaviour. Analyse customer research data to gain insights on customer behaviour using Natural Language Processing (NLP) techniques such as sentiment analysis and topic modelling. Provide education to both internal and external stakeholders about the modelling process, including the assumptions and methodology More ❯

Life on the team Inside Sales is a commercially minded customer service function accountable for delivering great experiences for customers in the sourcing of their technology requirements. Inside Sales put customers and their needs at the centre of all its decision making while ensuring profitable sales for Computacenter. Inside Sales teams have a range of skills focussed on … pre-sales, order management and post-sales operational space.With a deep understanding of Computacenter's customer needs and contracts and working closely with GTS (Group Technology Sourcing), Country Units and Delivery teams, Inside Sales support both retention and growth of customers. As a Team Leader you will be responsible for delivering a great Customer experience from pre-sales … both internally and with our customers) whilst also supporting and developing team members. Proactive management and the ability to highlight areas of improvement are key to delivering the excellent customer experience we expect. What youll do Customer Satisfaction Will be accountable for the experience customers receive from pre-sales and delivery teams. Will partner closely with various experts More ❯

Senior Project Manager Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive … policies, such as Carer’s Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection You'll be: Led projects or work streams within larger programs, ensuring everything is completed on time, within budget, and according to the plan. Apply the More ❯

seeking: Communication Ability to interact with Business users in a professional manner Ability to communicate directly with peers and customers remotely or face-to-face Excellent presentation skills Highly customer focused with a drive to work collaboratively High Performer Strong analytical and problem solving skills Ability to make recommendations and take decisions Highly organised with effective time management and … Proven Experience of Oracle ODI/OAS Experience in AWS (in particular terraform, lambda, step functions, S3) Understanding of machine learning or data science, including python. Experience working with customer or vehicle data. Who you'll be working with This role would be to join the data portion of the Customer team, where we work across the business … data engineers and analysts working closely alongside members of the business in an agile way to deliver quick, innovative value. This role would be one of five within the Customer area, while the wider D&BI team has around 30, allowing team members significant opportunity for training and movement within the team. Benefits Motability Operations is a unique organisation More ❯

It will focus on expanding the existing mission critical ecosystem of Data and BI systems for analytics and decision making, using Primarily Data Warehouse/Mart, Data Lake, Self Service BI Tools and Data Science/ML platform using Oracle, Snowflake and AWS tech stack. Qualifications We are looking for a skilled Lead Data Engineer who: Personal Attributes: Self … practices and learn quickly Passionate about data and technology and its application to solve business problems Excellent interpersonal skills and the ability to communicate at all levels Be highly customer focused with ability to work collaboratively Strong influencing and negotiating skills in a personable and professional manner Strong analytical skills, both qualitative and quantitative Ability to make recommendations and … the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and More ❯

thoroughness in tasks. Initiative and Problem-Solving: Ability to tackle issues independently. Mathematical and Telecommunications. Knowledge: Understanding relevant technical concepts. Manual Dexterity: Skilful use of hands for practical tasks. Customer Service: Effective communication and service skills. Strong Will/Determination: In order to prevent the need for Civils call outs. Driving Licence Required - Work vehicle provided. Interested More ❯

IT Support Engineers Edinburgh (Onsite) £24-27, 000 We're looking for enthusiastic, reliable and customer service focused IT Support Technicians to join our clients fast-paced team. Key Responsibilities: Assist the support desk by answering calls, chats, and resolving IT issues Provide excellent service to a varied client base and escalate tickets when needed Work with More ❯

into a best-in-class offering. Key responsibilities: Design and deliver end-to-end e-learning modules (including video, audio, and interactive assets) for business-critical topics, compliance, and customer-focused development. Develop structured learning journeys in our LXP, ensuring they align with Core Skills and progression pathways within the Career Framework. Build and continuously enhance learning content that … the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and More ❯

big successes, with lots of exciting new projects also in the pipeline. Key aspects of working in an agile team at MO Focus on delivering working software Blending user (customer) feedback and best practice to evolve what we deliver Continuously inspect and adapt how we deliver software Utilise great testing principles, TDD & automation A "build to run mindset", ensuring … the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and More ❯

We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent. Aberdeen comprises three businesses, interactive investor (ii), Investments, and Adviser, each of which focuses on meeting and adapting to our clients' evolving needs … join our UK-based team in Edinburgh. You will help support our global network infrastructure, handling both BAU issues and provide support for projects. Ideal candidates should possess excellent customer service skills and be capable of working effectively both within a team and independently. Incident, change and problem management is a crucial aspect of this role, requiring regular … updates to the business and through the service desk. The team's responsibilities will be closely integrated with other teams within the Enterprise Services department. Therefore, it is essential that you can establish strong connections with other technical team members in IT and the desktop support teams. Key Responsibilities Provide network support for Aberdeen's global network and Cloud More ❯

As Edinburgh’s principal transport provider, Lothian has been providing the city with a first-class public transport service for over a century. In more recent years they have expanded to provide the same great services within Midlothian, East Lothian and West Lothian. As their Digital Operations Apprentice, you will provide support for the Operations and Service Delivery … to mailing lists and MyLothian (intranet) as and when required. Manual collection of data from legacy systems that do not directly sync to Power BI reports. Working with the Service Delivery Team to produce and update operational lists and tracking sheet and overseeing uniform supplies. What qualities should you have? Excellent written and verbal communication skills. Good organisational skills … and the ability to multi-task. Resilience under pressure and shifting priorities. Excellent attention to detail. Strong customer service focus. Ability to work independently and as part of a team. Discretion and ability to maintain confidentiality. Assertive, can-do approach. Agile and positive attitude to change. Strong sense of integrity and accountability. Salary: £18,000 per annum. Working More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £25k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

background Whenever possible, to lead on small networking and connectivity projects and demonstrate the ability to lead on larger deployments over time Support requests are logged accurately, prioritized with service level agreements Working with end-users, their departments and management teams We work in a fast-paced, sometimes stressful environment dealing with over 150 different clients. Being a small … you will often be expected to come up with solutions off your own back Desirable skills: A strong passion for IT Excellent communication skills Willingness to learn Passion for customer service Organised and proactive Team player Good timekeeping Driving license or learning to drive is beneficial Salary: £18,000 per annum Working hours: 37.5 hours per week, Monday More ❯

FDM is a global business and technology consultancy seeking a CCaaS (Contact Centre as a Service) Transformation Programme Manager to work for our client within the insurance sector. This is initially a 6-month contract with the potential to extend and will be a hybrid role that will be based in Edinburgh. In this role as a CCaaS Transformation … particularly solutions such as NICE. Familiarity with NICE or similar platforms, and prior involvement in legacy migrations (e.g., from Avaya). Understanding of AI technologies, live chat, and digital customer service enhancements. Proven ability to influence and engage senior stakeholders while leading cross-functional teams in complex environments. Strong expertise in project budgeting, financial oversight and risk management. More ❯

performance-based bonus included Flexible remote working with occasional hybrid travel Competitive pension contributions and a comprehensive benefits package Key Responsibilities: Architect and implement robust Dynamics 365 solutions (Sales, Customer Service, Marketing, Power Platform) Lead technical architecture throughout the full project lifecycle Integrate Dynamics 365 with Azure services and third-party platforms Develop custom plugins, Power Automate flows More ❯

comply with relevant regulations and standards. Requirements: Proven experience in a similar role with strong business acumen. Ability to manage and deliver IT projects effectively. Committed to providing exceptional customer service. Strong problem-solving and troubleshooting skills. Proficient in MS Office and VoIP Cloud Phone Systems. Ideally familiar with Sage 200, Sage 50 Payroll, Autodesk Revit, and AutoCAD. Full More ❯

Why Petroassist? Petroassist are part of Petrotec who are a nationwide sales, service and installation business, selling and maintaining a range of forecourt equipment including pumps, payment terminals, tank gauges and other ancillary equipment. Petroassist UK is also the approved Wayne distributor in the UK and Ireland. They are currently looking for an IT Systems Administrator Apprentice to join … the maintenance of IT asset records and inventories. Learn about cybersecurity, data protection and IT best practices. Shadow and work alongside experienced IT professional to develop core technical and customer service skills. What do they need from you? A genuine interest in IT and technology. Basic knowledge of computers, operating systems and common applications. Good problem-solving and More ❯