2 of 2 Customer Service Jobs in Northumberland

Our client is looking for a Technical Sales Support professional to join their team. This role is all about combining technical know-how with excellent customer service to support clients and internal teams. Youll provide technical expertise, prepare documentation, and ensure tailored solutions are delivered smoothly. What youll do: Assess project requirements and recommend solutions Prepare technical quotations … proposals, and drawings (training on SolidWorks provided) Support customer enquiries and product presentations Develop deep product knowledge of their systems, features, and industry applications Work in collaboration with both technical and non-technical teams What theyre looking for: Technical customer service background in either construction, power, or utilities Great communication skills and able to explain technical information … clearly Strong customer focus and relationship-building skills Commitment to continuous learning and improvement Proficient in MS Office; training provided for Sage 200, Salesforce & SolidWorks Ideally experience reading and interpreting technical specifications, drawings, catalogues, standards, and installation guides (Full training to be provided) Willingness to travel occasionally About you: Youre technically minded, proactive, and enjoy solving problems for customers. More ❯

ITC Service is a leading Managed Service Provider (MSP) based in Monkton Business Park, Hebburn with an exceptional reputation. We pride ourselves on being the friendly face of IT, always going the extra mile for our clients and business partners as well as providing an awesome workplace for our team. We make it a priority to understand the … business needs of each of our clients who are from a diverse range of sectors, which enables us to form strong working partnerships and is reflected in our 97% customer retention rate. Working from our HQ in South Tyneside, this role is to provide a single point of contact for all clients in relation to IT issues and incidents. … performance targets are adhered to. Resolutions should be provided in an effective and timely manner. A vital part of the role is to have the ability to offer exceptional customer service, through excellent written, oral, and organisational skills, whilst delivering technical resolutions to all issues. It is critical that you manage your own time and workload to process More ❯